Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The items were original OEM fuel injector for my Ford wind star. I tried many different options before Amazon, and refurbished. And after three sets of disappointments, I decided to get the original p... Se mere
Virksomheden har svaret
Fast shipping! Product received as described. Great customer service with email satisfaction follow ups. I will use in the future. New parts knows customer service!!!!
Virksomheden har svaret
I ordered two rear Advics rear rotors for my tundra 2022, I was suprised to see signs of rust, not sure if this is why the price was more affordable than other sites. Factoring the fee to return, I de... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Kontaktoplysninger
231 HOGAN ROAD, 38563, GORDONSVILLE, USA
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No waiting for dealership fulfillment
The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist parts websites offer some of these parts for purchase but there is almost always a 2 or 3 day delay in the shipping because they need to get them from dealerships and then ship out. I would definitely consider buying my parts again from Newparts.com.
6. maj 2026
Besvarelse fra Newparts
Thank you so much for the great feedback! We completely understand how important specific brands and immediate availability are for your BMW X5, which is why we work hard to keep our inventory stocked and eliminate the typical dealer delays.
We truly appreciate your business and look forward to helping you with your future projects!
You sent me the wrong part
You sent me the wrong part. Then you demanded pictures to send the part back and receive the right part. You're a pain in my rear end.
16. maj 2026
Besvarelse fra Newparts
Hello Raymond,
Thank you for your feedback. We understand your frustration regarding the order error and the request for photos, and we apologize for the hassle.
We require these images to verify the exact part and condition you received. This ensures a seamless warehouse inspection to prevent refund delays, helps us provide the correct return shipping label, or—in some cases—allows us to issue a refund without requiring a return at all.
Please provide the images of the part at your earliest convenience so we can resolve this for you quickly.
Best regards,
Newparts Team
Besvarelse fra Newparts
Thank you so much for the review! We are always glad to have the parts you need ready to go at a great price.
We appreciate your business, and we're here whenever you need anything else for your vehicle!
Besvarelse fra Newparts
Thank you so much for the wonderful feedback! We're glad we had the part ready for you and at a great price.
If you ever need anything else for your vehicle, just let us know. We appreciate your business!
First time buyer
I'm a first time buyer. Vic with customer service made it super easy for me. Newparts saved me a lot of money. Just wish they carried more brands.
1. maj 2026
Besvarelse fra Newparts
Thank you so much for your kind words! We are thrilled to hear that Vic made your first purchase a great experience and that we were able to help you save some money.
We appreciate your feedback regarding our brand selection as well. We are always looking for ways to expand our inventory, and hearing which brands our customers are looking for helps us grow.
We look forward to helping you with your future automotive needs!
Parts come on time and quality as…
Parts come on time and quality as expected. OEM parts priced best among competitors or dealers.
13. maj 2026
Besvarelse fra Newparts
Thank you for the feedback! We’re glad to hear your OEM parts arrived on time, met your quality expectations, and provided the best value compared to dealers.
We prioritize technical accuracy and logistics to ensure you get the right fit at a competitive price. We look forward to assisting you with your future automotive needs!
I had some difficulty choosing Valeo…
I had some difficulty choosing Valeo wipers for my car as many were offered at different price points without much information to differentiate them so I went by price. More info would be appreciated. I'll continue to shop here as an alternative to Amazon as they don't seem to know what fits what lately.
5. maj 2026
Besvarelse fra Newparts
Thank you for choosing us over Amazon for your recent order!
The price differences in the Valeo line are based on technology, ranging from the budget-friendly First series to the premium, factory-spec Silencio blades.
Since we prioritize technical accuracy and VIN-matching, we will ensure your selected parts are a perfect fit.
Please reach out if you have any questions about the specific wipers you purchased!
Found the part I needed at competitive…
Found the part I needed at competitive pricing, shipped in a few days
10. maj 2026
Besvarelse fra Newparts
Thank you for your business! We are glad to hear you found the part you needed at a competitive price and that it reached you quickly.
Please let us know if we can help you with any future projects.
Fit perfect
Fit perfect! My old man though it was maybe a fake site but they did good. The shipping took a bit long but wouldn't effect my 5 stars.
2. maj 2026
Besvarelse fra Newparts
Thank you for the five-star review! We’re glad the parts were a perfect fit and that we could earn your trust.
We appreciate your patience with the shipping and look forward to helping you again soon.
Contacted NewParts through the Amazon app
I contacted NewParts through my Amazon app to ask about the warranty. I was told for the Spectra condenser fan I bought, it was 30 days, same as Amazon. No way, I tried to cancel but it already shipped. Then was charged $25 to send it back. I would not trust a product that had such a short warranty. My original fan lasted 30 years and suspect this one would not last because of the short warranty.
If you want to take a gamble, go ahead but I passed on this and bought a better brand from a better company to buy one from.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Newparts
Hi Ronnie,
Thank you for sharing your feedback. We are truly sorry to hear about your frustration regarding the return shipping costs and the warranty period.
Because this order was shipped promptly and the return was initiated as a choice rather than due to a defect with the part, the return falls under standard marketplace policies for buyer's remorse. These guidelines generally require the customer to cover the return shipping costs. We understand that this is an additional expense, but we must adhere to these established marketplace rules to remain fair to all our customers.
We take pride in our ability to process orders quickly and provide responsive communication. We would appreciate it if you would contact us again through the Amazon messaging center so we can discuss this further and work toward a better resolution for you.
Muy satisfecho con el producto que…
Muy satisfecho con el producto que compre, quedó perfecto. Gracias.
4. maj 2026
Besvarelse fra Newparts
Thank you so much! We're glad to hear the part fit perfectly. We look forward to helping you again in the future.
Fast delivery, good quality
I satisfied the update order status e-mails that makes me peaceful in mind knowing when I'll get my order at hand. Fast delivery! The quality is as it described.
26. april 2026
Besvarelse fra Newparts
Thank you for the wonderful feedback! We are glad the order status updates gave you peace of mind and that your delivery was fast. It is great to hear the parts arrived exactly as described.
We appreciate your support and look forward to helping you again!
I received my correct parts in just a…
I received my correct parts in just a day, good price also. Really impressed
3. maj 2026
Besvarelse fra Newparts
Thank you for the feedback! We are happy to hear that your parts arrived on time and that you were pleased with the pricing.
We appreciate your support and look forward to helping you with your future automotive needs!
Besvarelse fra Newparts
Thank you for the feedback! We are happy to hear that your parts arrived on time and that you were pleased with the pricing.
We appreciate your support and look forward to helping you with your future automotive needs!
They had my parts in stock
They had my parts in stock. Ordering was easy. Shipping was fast. The parts worked as designed. What more can you ask for.
24. april 2026
Besvarelse fra Newparts
Thank you for the feedback! We are happy to hear that we had your parts in stock and that ordering was easy. It’s great to know shipping was fast and the parts worked exactly as designed.
We appreciate your support and look forward to helping you again.
The prices and product selection are…
The prices and product selection are top notch along with the customer service
24. april 2026
Besvarelse fra Newparts
Thank you so much for the kind words! We are glad to hear that you are happy with our prices, product selection, and customer service.
We truly appreciate your support and look forward to helping you with your future automotive needs!
Great prices and quick shipping
Great prices, items well packed, and super quick shipping.
1. maj 2026
Besvarelse fra Newparts
Thank you so much for the nice feedback! We are happy to hear that you are pleased with our pricing, the way your items were packed, and our super quick shipping.
We truly appreciate your support and look forward to helping you with your future automotive needs!
The part I ordered came with a…
The part I ordered came with a different part number than I ordered , wish they would have stated that those part numbers interchange. They attempted to give a first responder discount but the code never did work. The ordering process was easy and shipment was fast
1. maj 2026
Besvarelse fra Newparts
Thanks for your feedback! We’re glad the process was easy and fast.
Regarding the part number, part 181124 was officially replaced by 171124 (RoadMatic Front Suspension Strut and Coil Spring Assembly). This change is because the manufacturer superseded the part numbers, which is beyond our control. Although the number on the box is different, it is the correct, updated replacement and is fully compatible with your vehicle.
We also apologize that the first responder discount code did not work. The coupon code was definitely valid and didn't expire at the time of your order, so we're not sure what happened. Whenever you need more parts in the future, please contact us and we'll provide a new discount code for you.
We appreciate your business and are here if you need anything else.
Besvarelse fra Newparts
Thanks for the feedback! We are glad to hear your order arrived on time and that you were happy with the pricing.
We appreciate your business and look forward to helping you again soon.
The price was very competitive
The price was very competitive - coupled with free shipping and quick delivery - WINNER
28. april 2026
Besvarelse fra Newparts
Thanks for the feedback! We are glad we could offer a competitive price along with free shipping and quick delivery.
We appreciate your business and look forward to helping you again soon.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.