Purchased a mattress, it was way to hard. Emailed about my refund that they advertise, they said I need to trial it for 30 days first. After 30 days, I asked for my refund. They said someone would con... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing service. Mattress arrived a day earlier than we thought it would! Very easy to track our order and everything was communicated quickly and easily!
Very good product I love the fact the pillows can be adjusted in height this was a great surprise when I received them ,the bed topper has made a Hughe difference to the bed making it super comfort... Se mere
Virksomheden har svaret
Newentor Australia is a professional and communicative business with exceptional customer service. I purchased a mattress that lives up to the company reputation. So happy with my mattress! Shipping... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Newentor Australia
Skrevet af virksomheden
Newentor | Care for your sleep💙
📍Since 2018
📍Here we are in Australia
newentor.com.au
Studies have shown that physical health and comfortable sleep are inextricably linked. We make each of our products with love and science and without any harmful substances.
We're for everyone!
Just like our own experience, we make countless improvements to each product after experiencing it ourselves; that's why we make sure that each of our products can actually help everyone who has an uncomfortable night's sleep due to an improperly fitted mattress.
We're affordable
It's important to us that we help as many sleepers as possible. Our prices can be very favourable. At the same time, we offer Afterpay for those who want to benefit before they pay!
We're Committed
We are committed to caring for and helping every sleeper. We exist to help sleep and body pain improve.
📍Since 2018
📍Here we are in Australia
newentor.com.au
Studies have shown that physical health and comfortable sleep are inextricably linked. We make each of our products with love and science and without any harmful substances.
We're for everyone!
Just like our own experience, we make countless improvements to each product after experiencing it ourselves; that's why we make sure that each of our products can actually help everyone who has an uncomfortable night's sleep due to an improperly fitted mattress.
We're affordable
It's important to us that we help as many sleepers as possible. Our prices can be very favourable. At the same time, we offer Afterpay for those who want to benefit before they pay!
We're Committed
We are committed to caring for and helping every sleeper. We exist to help sleep and body pain improve.
Kontaktoplysninger
Australien
- service@newentor.com.au
- newentor.com.au
4,3
Fremragende
1 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Best Matress I've ever had.
Despite the fact that the courier, decided to deliver it almost a week after expected. Newentor were amazing. The mattress is the best mattress I've ever had.
18. februar 2026
Besvarelse fra Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
I’m very disappointed with my…
I’m very disappointed with my experience.
I ordered a Super King mattress, but before the order was shipped I contacted customer service through the live chat to change the size to a King. The representative confirmed that the change had been made, so I trusted that the correct item would be sent.
However, I still received the Super King size. The package remains unopened and in perfect condition because it is the wrong size for my space.
When I contacted customer support again, instead of helping to correct the mistake that was already confirmed before shipping, I was told that I would have to pay the return shipping costs. This is very frustrating because the size change was requested and confirmed by their team before the item was dispatched.
At this point, I’m still waiting for a fair solution. I simply want to exchange the mattress for the correct size (King) without being charged for a mistake that was not mine.
I hope the company reviews this situation and improves how they handle customer requests and confirmed changes before shipping.
18. februar 2026
Besvarelse fra Newentor Australia
We’re sorry to hear you’ve had this disappointing experience.
Please note that order changes (size, cancellation, etc.) are only confirmed and valid via official email or phone confirmation. Our online chat (including AI support) is for general inquiries only and cannot finalize order modifications.
We will review your case privately and respond to you via your registered email to resolve this fairly.
Thank you for your patience.
Prompt delivery of the mattress which…
Prompt delivery of the mattress which met all our expectations
18. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Love it ..and quick delivery too
18. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Besvarelse fra Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
Besvarelse fra Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
Smooth purchase, Fast delivery, Amazing comfort
From the start to finish, my experience has been outstanding.
The purchasing process was simple & stress free, clear communication and delivery was smooth & on time.
The mattress itself is fantastic, so comfortable, supportive and exactly what I was hoping for.
I'm very happy with the purchase and can recommend to anyone looking for quality & great service.
18. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Just as good as the I paid $1100 for…
Just as good as the I paid $1100 for recently. Very comfortable. Would buy again.
18. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Good comfort without replacing mattress
It was such a simple way to purchase a mattress topper.
Work out the dimensions for QS bed, click on the topper thickness 7 cm (this is important, I measured the depth seam of the fitted sheet) and press checkout; arrived in 4 days to rural Victoria.
Was purchased to comfort a pre-existing older mattress used by one of the kids when visiting, saved a lot from a new mattress cost.
18. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Besvarelse fra Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
New bed feel
I had a new bed delivered and the mattress was just too soft ! So I searched the net and found Newentor.
I thought I'd give it a go.
And I have to say it lives up to all my expectations!
9. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Just uncomfortable to sleep on.
12. februar 2026
Besvarelse fra Newentor Australia
Thank you for your feedback. We’re sorry the the product didn’t meet your needs. If you need any assistance, please don't hesitate to contact us. We’re here to help!
Good price and comfy
12. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
I am still waiting for someone to…
I am still waiting for someone to contact me about the mattress protector
10. februar 2026
Besvarelse fra Newentor Australia
Please contact Newentor Australia by email at service@newentor.com.au or by phone at +61279088000. If you have any questions or need assistance, our team is always happy to help!
Great topper
Great topper, second one I have purchased in few weeks. Hoping to get a third soon
9. februar 2026
Besvarelse fra Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the topper and appreciate your support. Don't hesitate to reach out if you need anything!
Great company to deal with
Great company to deal with who deliver high quality products. Good communication and postage times were quick!
9. februar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Free Trial is an Untruth
During trial period we said we werent satisfied with mattress, so they sent Salvos to pick it up only for Salvos to say "its got no handles and its too big, we wont take it" So Newentor asking US to dispose of it at our own cost (not free pickup as advertised) meanwhile holding the refund. Try ringing the number on the website it goes to a Chinese Language menu, good luck with that!
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Newentor Australia
Thank you for your feedback. Our customer service team was on vacation some time ago, which caused the response to be delayed. Please call +61279088000 at your convenience to contact us and discuss the handling of the mattress.
Very happy with this purchase
Very happy with this purchase
Finally sleeping comfortably after trying many other mattresses
23. januar 2026
Besvarelse fra Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
What Service??
Your freight company said they could deliver to us but you said they couldn't. We said we spoke to the freight company you said "how dare you".
We arranged for it to be dropped off at a relative's place 1.5hrs away.
You wanted honest!
28. januar 2026
Besvarelse fra Newentor Australia
We sincerely apologize for any confusion regarding the delivery arrangement and the misunderstanding in communication.
We assure you that expressing anything close to “how dare you” is completely unprofessional and unacceptable. After reviewing our records, we have confirmed that no such statement was made by our team.
We take your feedback seriously and will improve our shipping communication to prevent similar issues in the future. Please feel free to contact us directly if you need further assistance.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.