it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
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Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... Se mere
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I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... Se mere
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Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Tamworth
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, Storbritannien
- 01827-425-073
4,7
Fremragende
481 anmeldelser
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Windscreen fitted perfectly very…
Windscreen fitted perfectly very quickly
within 1 hour.
9. oktober 2026
Besvarelse fra National Windscreens - Tamworth
We're delighted to hear that your new glass was installed so quickly and fits perfectly. Thank you for sharing your positive feedback with us!
Besvarelse fra National Windscreens - Tamworth
We are so pleased to hear that you are very happy with the results of our work. Thank you so much for sharing your wonderful feedback!
Appointment kept and nearer accurate…
Appointment kept and nearer accurate completion time
9. oktober 2026
Besvarelse fra National Windscreens - Tamworth
We are so pleased to hear that our team was prompt for your appointment and completed the work right on schedule. Thank you so much for taking the time to share your wonderful feedback with us!
Great service
Easy to find and good personal service. Done within the time given. Would recommend.
7. oktober 2026
Besvarelse fra National Windscreens - Tamworth
We are so pleased to hear that we were convenient to locate and provided great personal service. It is wonderful to know your work was completed right on schedule and that you would recommend us! Thank you for sharing your positive feedback.
it was great very quick only down side…
it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
24. september 2026
Besvarelse fra National Windscreens - Tamworth
We are delighted to hear that your service was completed so much faster than expected! While we apologize for any inconvenience the initial time estimate caused for you and your wife, we are glad you were able to enjoy a nice breakfast while you waited. Thank you for sharing your positive feedback and 5-star rating with us!
Easy booking process
Easy booking process, excellent communication, regular pre appointment updates, and the job was completed within the hour
28. september 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that you found the booking process straightforward and appreciated the regular updates leading up to your appointment. It's wonderful that our team was able to complete the work so quickly for you. Thank you for taking the time to share your feedback!
A great service
The man that came to fix my windscreen was so friendly and he did a great job. Also accommodated my request for a morning appointment which was great.
25. september 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that our technician was friendly and did a great job with your windscreen! It's wonderful that we could accommodate your request for a morning appointment.
Besvarelse fra National Windscreens - Tamworth
We are so pleased to hear that you found our service easy to book, fast, and reliable. We truly appreciate your positive feedback!
Top job
Top job, quick service and the guys at Tamworth branch were really helpful 👍
11. september 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that you received top service and that our team at the Tamworth branch was really helpful. Thank you for your wonderful feedback!
Good service
Good communication from staff. Came on time as arranged and completed the work to an excellent standard. No fuss or drama. Thanks.
10. september 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that our staff provided good communication and arrived on time. It's wonderful that the work was completed to an excellent standard without any fuss. Thank you for your positive feedback!
The replacement windscreen was very…
The replacement windscreen was very quick.
I had to call the company back shortly afterwards to report my interior mirror and GPS box were loose. They attended the following day to secure them.
25. august 2026
Besvarelse fra National Windscreens - Tamworth
We're glad to hear the windscreen replacement was quick. We apologize for the inconvenience of the loose mirror and GPS box and appreciate you bringing it to our attention so we could rectify it promptly.
Besvarelse fra National Windscreens - Tamworth
We are so pleased to hear that you experienced great service and were happy with the quality of our work. Thank you for your wonderful feedback!
Straight forward and easy
Straight forward and simple to book. Quick turnaround. No complaints
19. august 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that your booking experience was straightforward and simple, and that you experienced a quick turnaround. Thank you for your positive feedback!
I expected to be waiting longer for the…
I expected to be waiting longer for the screen to be changed. Very quick, done in an hour. Pleased with the service and staff were pleasant
11. august 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that the screen replacement was completed quickly and that you were happy with our service and pleasant staff. Thank you for your kind words!
The staff were really friendly and…
The staff were really friendly and informative.
The new windscreen only took just over an hour to complete so really quick efficient service.
19. august 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that our staff were friendly and informative! It's wonderful that your new windscreen was completed so quickly, providing you with efficient service.
Very quick service did my replacement…
Very quick service did my replacement as soon as i turned up even though i was early
16. august 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that you received very quick service and that we were able to do your replacement as soon as you turned up, even though you were early. Thank you for your wonderful feedback!
Easy to make booking through insurance…
Easy to make booking through insurance company. Quick and efficient on the day
12. august 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that booking through your insurance company was easy and that our service was quick and efficient on the day. Thank you for your wonderful feedback!
Everything so easy
Everything so easy from booking on line to the actual replacement at my home. Great communication at all times and the technician did a perfect job.
10. august 2026
Besvarelse fra National Windscreens - Tamworth
We're so pleased to hear that everything was easy, from booking online to the replacement at your home. It's wonderful that communication was great and our technician did a perfect job!
Windscreen /replace/repair
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. was the next day they were happy with the repair, and i also had the £60 excess repayed back into my account within days
Many thanks to National Windscreens
31. juli 2026
Besvarelse fra National Windscreens - Tamworth
We're so happy to hear about your positive experience! It's wonderful to know that our fitter was polite and able to repair your windscreen efficiently, especially with your MOT approaching. We're also glad to hear about the prompt excess repayment.
They dont honour the time you book
On two separate occasions of booking this appointment it was moved from 9am appointments until the afternoon. The second occasion from 9am to 12pm and then 2pm. I understand that the business opens Mon-Fri but when booking this around my working day I ended up losing a whole day off to waiting around for this.
I raised the is with customer services and their ‘gesture of goodwill’ was not even close to what I’d lost out on. I would never choose this business again. Another garage who then did my MOT were able to honour my appointment time to the minute. It can be done.
21. juli 2026
Besvarelse fra National Windscreens - Tamworth
We sincerely apologize for the repeated rescheduling of your appointments and the significant inconvenience this caused to your working day. We understand your frustration at losing a whole day and that our gesture of goodwill did not meet your expectations. We are reviewing our scheduling and customer service processes to prevent similar issues and improve our service.
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