it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
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Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... Se mere
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I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... Se mere
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Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Tamworth
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, Storbritannien
- 01827-425-073
4,7
Fremragende
481 anmeldelser
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Besvarelse fra National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I was very impressed by the diligence…
I was very impressed by the diligence and effectiveness of the team. My car was in and out within 2 hours. Thank you
5. marts 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate your feedback! We're happy to hear that you were impressed by our team's diligence and effectiveness, and that your car was serviced quickly.
Besvarelse fra National Windscreens - Tamworth
We appreciate you sharing that our service was good and the work tidy! We are so happy you were pleased with our team.
Great
Good communication and job completed quickly and to good standard, thank you.
27. februar 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate your positive feedback! We are so happy to learn that you experienced good communication and a job completed quickly and to a good standard.
The repair centre was easy to find and…
The repair centre was easy to find and the service brisk efficient and well honed.
My only grump was being flooded with reminders about my appointment via text and email.
18. februar 2026
Besvarelse fra National Windscreens - Tamworth
We're glad that you found our service efficient and easy to access. We appreciate your feedback regarding the volume of appointment reminders, and we'll review our communication process.
Such amazing service
Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s the little touch that makes a difference. Thank you for making everything so efficient and stress-free!!
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Tamworth
We appreciate your positive feedback. We're happy to hear that the technician was polite and efficient, and that you appreciated the extra effort with the dash cam wire. Thank you for acknowledging our efficient and stress-free service!
Very efficient
Lovely job in making safe my windscreen after a pebble hit it.
Expensive for a few minutes work but I suppose it saved me claiming on my insurance.
4. december 2025
Besvarelse fra National Windscreens - Tamworth
We're happy to hear that we could help with your windscreen! We appreciate your feedback regarding the cost and are glad we saved you from making an insurance claim.
Windscreen replacement
Great professional service, able to wait whilst the windscreen & window wipers were replaced.
5. februar 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate your positive feedback! We're so glad that you received great, professional service and were able to wait while the windscreen and wipers were replaced.
Communication
Communication re appointment was excellent . The problem was it kept changing.
10. februar 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate your feedback and are happy the communication was helpful. We regret the appointment changes caused you trouble.
Friendly staff
Friendly staff. Very efficient was an all round great experience, from dropping car off and staff informing me when it was ready. THANK YOU.
12. februar 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff friendly and the service efficient, resulting in a great experience!
Grest service and fast fitting.
Easy setting up appointment. Super fast screen replacement. Quick response to sorting issue with rain sensor, post screen fitting. Grest service and well recommended.
10. februar 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate your positive feedback regarding the easy appointment setup and super-fast screen replacement. We're happy we could quickly resolve the rain sensor issue.
Good reliable service
The screen fitter was very polite and got straight onto the job. Very efficient.
The only criticism I could give is the time scale. Even though you provide a tracker it would be helpful to have AM/PM guide line especially for people who do work themselves
10. februar 2026
Besvarelse fra National Windscreens - Tamworth
We're happy to hear that the fitter was polite and efficient. We appreciate your feedback regarding the timescale. We'll consider providing AM/PM guidelines in our tracker to assist those with work commitments. Thank you.
Besvarelse fra National Windscreens - Tamworth
We're happy to hear that you were pleased with the prompt service and our team's attitude. Thank you for your positive feedback!
Windscreen replacement feb 2026
Had difficulties initially paying on line. For some reason it wouldn’t accept any of my cards. I spoke to s customer service lady who I thought was condescending and the I got cut off. The next day the payment service worked fine. However the service on site was quick and efficient. The staff were friendly. Communication was excellent. As I waited I would suggest it may be useful to offer a coffee facility in the waiting area for customer use. Doesn’t have to be free
5. februar 2026
Besvarelse fra National Windscreens - Tamworth
We regret you had payment difficulties and a negative customer service experience. We're glad the on-site service was quick and the staff were friendly. We appreciate your suggestion regarding a coffee facility. Your feedback is valuable as we improve our services.
Window screen replacement
It was easy to book the repair on line following my insurances advice.
The company kept me informed all along the way.
The engineer, Tom, was punctual, polite and proficient
Thank you 🙂
22. januar 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate your positive feedback. We're happy to hear that booking the repair online was easy and that you were kept informed. It's great to know the engineer was punctual, polite, and proficient. Thank you!
Stress free windscreen repair
After the last harsh snow/frost we had, we awoke to find our windscreen had a fairly large crack going across it. As I have 2 sorts of arthritis’s and other illnesses, my car is my lifeline for getting about to hospital appointments. We phoned the insurance company who organised it all and explained and they booked us an appointment. National Windscreens were excellent, they came back with a very quick appointment, it had to go into a garage because the car sensors traffic around it so it’s not as easy as some cars but again, the garage was in my local town a five minute drive away and someone followed me down to get me home and took me down on pick up. They tell you it could take up to four hours to do incase of problems like the screen breaking but they were done incredibly quickly. They phoned me to say all was completed. The staff there were lovely and explained to me how to look after the car for the next 48 hours when I got it home for the glue to fully set. All in all it was a quick, lovely experience for something that could have been quite stressful. From finding the crack to getting it fixed and bearing in mind we had a weekend took 4 days to fix, I don’t think that’s too bad.
15. januar 2026
Besvarelse fra National Windscreens - Tamworth
We're happy to hear that the repair process was quick and easy, especially given the circumstances. We appreciate you sharing your experience and are glad our staff provided excellent service and clear guidance. Thank you for your feedback.
Professional & excellent customer…
Professional & excellent customer service windscreen replacement fast & efficient done within booking time of 4 hours picked up my vehicle in less than 2 ,
19. januar 2026
Besvarelse fra National Windscreens - Tamworth
We're happy to hear that you received professional and excellent service. It's great to know the windscreen replacement was fast, efficient, and completed within the booking time. Thank you for your positive feedback!
Efficient service recieved.
15. januar 2026
Besvarelse fra National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy and quick
Easy and quick to book in and the job was done quickly. It’s nice to be able to see clearly again!
14. januar 2026
Besvarelse fra National Windscreens - Tamworth
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy and quick and that the job was completed promptly. It's great you can see clearly again!
Contact was made with me and the team…
Contact was made with me and the team arrived on time. The job was done quickly and well
A small scratch from under the label was pointed out.
I am very pleased with the service.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Tamworth
We appreciate you sharing your feedback. We're happy to hear that the team was punctual and efficient. We're also glad you appreciated the attention to detail. Thank you!
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