NADINE MERABI Anmeldelser 2.611

It has been more than a week now that you have fraudulently unauthorized stole $1046.90 out of my bank despite all the information I gave you you still never refunded me. I hope the fraud department and consumer protection shuts you down your thieves, and you are very unprofessional.

Quick delivery and excellent quality.

Construction and material of Nadine's products are fantastic. Everything has arrived on time and any returns are filed promptly. The customer service, when needed, has been incredibly responsive and helpful.

I ordered a £320 jumpsuit from Nadine Merabi and paid for next-day delivery as I needed it for a wedding.

The outfit never arrived. The tracking showed it had not left their warehouse and the event came and went, forcing me to buy an alternative outfit.

There is no phone number to contact the company and live chat told me they would investigate the order but nobody ever followed up.

I raised a chargeback with my bank on 19 February. Nadine Merabi now claim they refunded the bank on 20 February, but my bank says they have received nothing. I am currently £320 out of pocket with no clear explanation as to where the money is.

I would appreciate Nadine Merabi contacting me to resolve this issue so I can update this review accordingly.

I have purchased a few items from their catalogue over the last couple years and have never been disappointed.
When I first came across it, I thought the items were expensive but ordered one when they did a promotion. The attention to detail is beautiful, the item arrives in a gorgeous ribboned box, beautifully presented and a joy to receive.
I don’t think the photos on site do many of the items justice as it doesn’t always capture the detail as well as it could.
Recently purchased their Saffron dress and I’m over the moon!!
Must congratulate Alex in customer service, who sorted out a tiny issue, even answering an email at 8.30pm!!!
Merabi is beauty in a box

Beautiful designs & Excellent quality items.
With a great customer service team.
Always quick to respond in friendly and professional manor.
Anytime I shop with Nadine Merabi the experience is seamless.
From fast delivery to easy returns if needed.

Amazing dresses and even better customer service xxx

I can’t express enough how amazing and helpful the customer service with Nadine MERABI has been. Firstly, my order arrived so quickly (with the standard shipping option to the United States) that I was surprised to see my package waiting for me as I was not expecting it so soon. Second, the quality of both the thoughtful packaging and the dress itself were so impressive. I actually made a mistake in ordering the wrong size, and needed assistance with exchanging for another size. Their response time was fast. Alex provided excellent customer service and helped me through the process of an exchange/return and was so patient with me and all of my questions. I would definitely order from here again!

Absolutely fantastic quality and flattering outfits. I have various pieces now and the fit is amazing.
Great customer services and very efficient.
Will be an ongoing customer guaranteed

I have just purchased my first Nadine Merabi dress and I’m in love!
From the quality and style of the product, to the amazing customer service it won’t be long until I’m buying my next piece.
I cannot wait to wear Athena as my wedding dress ❤️

Amazing Dress fits like a dream, I purchased Sienna & i Had a question regarding the dress customer service replied straight away.

My return was taking a very long time but once I reached out I was promptly refunded! Very much appreciate it

Best service team ever!!!! They replied and solved my issue within hours! Thank you for all your kindness and support!

I really love Nadine Merabi designs and I own quite a few pieces by now. The quality and style of their clothing are beautiful, which is why I keep coming back.

However, the customer service experience can be very stressful when there is an issue with an order. In my case, I spent hours going back and forth trying to understand what was happening with my shipment.

The one person who truly helped resolve the situation was Alex from customer support. He stayed in constant communication with me for several hours, answered every email patiently, and made sure the issue was finally resolved and the item was shipped. Without his help, this situation would probably still be unresolved.

Honestly, Nadine Merabi should either promote Alex or at least recognize how valuable he is. At the same time, it’s clear that one person cannot handle this level of customer communication alone. The company would benefit greatly from hiring more customer service representatives who provide the same level of care and responsiveness that Alex did.

The product itself is wonderful, but the customer service structure could definitely be improved for U.S. customers.

Thank you again to Alex for sticking with the issue until it was solved.

I recently bought a short lace mint coloured dress from Nadine Merabi - my first time so I was a bit nervous as I had no idea about fit or customer service. Firstly, I had an issue with the welcome discount. This was resolved super quickly by Alex. The was delivered within a few days and although the dress was stunning, I felt it didn’t flatter me - so I decided to send it back. I sent it on Friday and on Monday got a notification that a refund had been issued. I would definitely order from them again, it was a really good experience.

I ordered several outfits and had a medical condition that caused me to lose weight. I asked to exchange items for a smaller size. Several items has increase in price, however they agreed to price match. Instead they sent gift cards after I had already ordered smaller sizes. No price match has been given to date, and now I’m out of pocket hundreds of dollars. They are more interested in money than great customer services and retaining customers for life.

Huge disappointment and deceptive practices for a company who delivers outstanding apparel.

Extremely disappointing customer service experience. I ordered a dress with next-day delivery which never arrived, and resolving the issue has involved multiple conflicting responses from the customer service team.

During the process I received three separate email responses from “Miranda”, who was presented as a customer service representative. The information provided about the returns policy and return date was later confirmed to be incorrect, and I was subsequently told that “Miranda” was in fact an AI assistant. At no point was it made clear that I was communicating with an automated system, and I relied on the information provided as accurate. The return window turned out to be shorter than what I had been told.

Alongside this, I was advised to wait before any action could be taken regarding a missing parcel, experienced long delays in responses, and received inconsistent guidance throughout.

As a result, I am now hundreds of pounds out of pocket, without a wedding dress that fits just weeks before my wedding, and still without a proper resolution or meaningful support from the company.

Given the misleading information and poor handling of this situation, I now have to escalate the matter through formal consumer channels and my card provider to try to resolve it — a situation I did not want to be in.

I hope the company reviews its customer service processes, particularly the use of AI in customer communications, so that other customers do not experience the same issues. This has been extremely disappointing and damaging to my confidence in the Nadine Merabi brand. I would welcome a response from the Nadine Merabi team to resolve this matter.

I’ve been buying, wearing, and feeling glamorous in Nadine Merabi dresses, jumpsuits, and jackets for a few years now. I’ve even introduced several friends from my home country, Brazil, who all fell in love with the brand’s style and how perfectly the designs fit Brazilian body shapes. On my most recent online purchase, Royal Mail held my parcel at their warehouse for far longer than expected while I was briefly in London. As I needed the outfit within a specific timeframe to take it back to the country where I currently live, I reached out through the NM app and was quickly connected to the right department. Alex resolved the issue promptly and professionally — truly excellent service!

Quality jumpsuits that make you look and feel amazing! The customer service team are extremely knowledgeable and helpful with very efficient response even on a Saturday evening which is rare these days! Thank you