NADINE MERABI Anmeldelser 2.611

Outstanding customer care - the delivery company let me down (not Nadine Merabi) which was very disappointing. I contacted Nadine Merabi customer care and they responded immediately and sent out a new dress straight away and without question. The dress is beautiful- I am very impressed with this Company and would not hesitate to recommend them.

I reached out to Alex in customer service as when I logged into my account, to order two dresses that I liked, I saw I was now in the silver tier and entitled to a 15% discount. Apparently your discount code is emailed to you once you hit a new tier. However I’ve never received an email with a discount code. I do receive a lot of mail from Nadine Merabi and as it’s mostly advertising, I don’t open them all.
I explained that I need the dresses asap as they are for the weekend. Alex said they needed to reach out to a different department to find out about my discount. I did explain that I didn’t really want to wait much longer, I had already sent an email that was never responded to, this was my second attempt at getting in touch. I’ve had a response today that says I have to wait 35 days. Not helpful at all. As I need the dresses, it’s clear I’m not valued as a customer, I didn’t want to wait 35 days to buy the dresses and I don’t see why I should pay full price if my account clearly states I have a 15% discount.
I will reluctantly shop elsewhere. I just think this is really poor customer service. Could have just offered me a 10% code or something. But like I said. Not valued.

Their customer service is truly top notch. I had a sizing issue with my Natalie dress and had already missed the return deadline, but they still went out of their way to help. Out of goodwill, they offered me store credit so I could repurchase the correct size.

My husband bought two lovely jumpsuits from Nadine Merabi for Mother’s Day. Unfortunately one of them didn’t fit and I couldn’t return it as it had been >14 days. However, Alex in customer service was very kind and helped sort the equivalent amount in store credits instead. Can’t wait for the right occasion to wear the jump suit. Thank you!

Alex was very helpful and made everything easy. Great customer service!

I adore my new Nadine Merabi dress. The cut is beautiful and the material is of high quality. I feel really good when I wear the dress and could not recommend the brand highly enough!

Nadine Merabi simply stunning designs and the best quality. The customer service I received was exceptional looking forward now to my 50th Party

Amazing brand!! And when I had some issue with my delivery they returned to my email within 2 minutes and my refund was issued instantly, so thank you very much for your help!!

The customer service is outstanding. They responded so fast to my email I honestly am not convinced that it was a human. I needed to exchange sizes, but the first time I ordered I got a 15% discount as it was my first time shopping with them. When I went to exchange the size I lost the discount, but I reached out and they credited me the difference on the exchange ! They also waived the return fee since I was exchanging . And the dress is just amazing and beautiful, can’t wait to wear it !

👍🏻 fast prompt response

Amazing , beautiful wear. Great quality True to size. Beautifully made & packed. Great customer service. Would highly recommend. Can’t wait for my next outfit .

I had such a wonderful experience with the customer service team. I struggled to return my items within the 14 day return period due to being stuck in the UAE, but they kindly resolved this for me and issued my refund, which I really appreciated.

They responded quickly and efficiently throughout, and I’m very impressed with the overall experience. Thank you so much!

Alex was patient and very professional and most helpful in responding and resolving my concerns in a timely manner.

Great customer service from Alex. And I love all the clothes I have from the brand 😍

Absolutely amazing clothes, I feel a million dollars when I wear one

Great customer service and advice offered when I recently enquired about stock levels and visiting their store.

La qualité des habits est exceptionnelle, le style indétronable. Nadine Merabi est la marque à avoir dans son dressing. Les colis sont en plus toujours super soignés. Un plaisir du début à la fin.
À mon dernier achat, j’ai un problème de taille. Alex du service client a été d’une aide exceptionnelle un dimanche matin. Tout a été fluide et facile.
Je ne peux que recommander

Quality of garments, packaging and then customer service is excellent! Will be ordering again!

Items were delivered by the next day, with standard delivery. I received responses from customer services within minutes. And more importantly, the quality of the clothing is outstanding!