NADINE MERABI Anmeldelser 2.608

Had to return a item and Alex helped me through the process would shop with this company again

The team responded extremely quick and resolved my issue when I reached out about USPS return delays.

Gorgeous expertly crafted luxury clothing with a fresh perspective and great customer service. I’m a fan for life!

Very beautiful dresses. However, they weren’t exactly what I was looking for or not any more available in the right size. Therefore, I returned all of them and waited for my refund almost a month. Then I was surprised how quickly the team managed the issue and responded in minutes! I received the money promptly. This was an amazing experience. But will probably not order more than 1 dresses in the future (as multiple reviews describe that there’s issues with the refund process).

I had a probleme whit the return system...and alex was more then helpfully! That is a good SAV! Quickly and good!

Amazing dress- I got the Lydia for my wedding celebration dinner and it fits true to size with a nude slip underneath. Support team was amazing with information and guidance as I am typically between a size 6 and a size 4 depending. Would recommend this dress for any special event!

Yet again , no communication after a return , paused on clear pay , it take weeks and week to get a return after you send it back . Dresses used to be amazing , used to come in a beautiful box , with carrier , now it was shoved in a cardboard box and it felt like it was made out of yellow plastic now lace
Order number 308300 please refund

Awful customer service. Completely unwilling to support in any way with a faulty, and overpriced, dress that was only worn once, because it was ordered more than 6 months ago, for a wedding, which people get invited to 2 years in advance! All I asked for was an exchange or a replacement clasp and some fabric to repair a broken strap. This was after the dress, which fit beautifully, broke before I even got to the service of a wedding that was over 4 hours away, and completely ruined the day. I was shown no compassion or support by their team. Only order if you’re willing to accept that your item will break and you will need to bring a back-up dress to an event.

EDIT: I was contacted following this review and offered an apology and confirmation that the item was faulty, but the only resolution suggested was that I take the dress to a local tailor and pay for repair at my own expense.

had such a wonderful experience with Nadine Merabi and especially Alex from their customer service team. Their customer service is truly impeccable. I was worried my daughter’s graduation outfit would not arrive in time, and they responded to my email almost immediately with kindness, professionalism, and genuine care.

Not only did they reassure me, but they also helped expedite my order, and now I’m receiving my item sooner than expected. In today’s world, it’s rare to find a company that makes customers feel this valued and cared for.

Thank you, Alex and the Nadine Merabi team, for going above and beyond and making this special occasion so much less stressful. I will absolutely continue shopping with you and highly recommend your brand to others!

Excellent customer service, beautiful designs, and outstanding quality. The fabrics feel luxurious and the craftsmanship and stitching are truly first class. Very happy with the brand and overall experience with Nadine Merabi.

Amazing customer service ! I received one of the dresses I ordered with a small mark on it. Alex couldn’t have been anymore helpful! Thank you for making the process stress free

Alex was great! She was able to resolve all
my issues in a timely manner. I am very happy with my experience. Will
be shopping again.

Great notification service when the item I wanted was originally out of stock.
Very fast response to my online query about the carrriers used and the returns window.
Flexible service offered by Alex which made me able to place my order in the knowledge I could return the dress if needed (hoping this is not necessary!).

Truly Exceptional Service & Stress-Free Returns!
I rarely leave reviews, but my recent experience absolutely warrants one. I had to initiate a return, and I can honestly say the entire process was phenomenal.
From the moment I reached out with my initial concern, I received an immediate and incredibly prompt response. It felt like they were genuinely listening and ready to help. The customer service team was not only impeccable in their professionalism but also wonderfully friendly and understanding. They made what could have been a frustrating situation into an absolute pleasure. The entire service was seamless and remarkably easy – no hoops to jump through, no long waits, just efficient and clear communication every step of the way. This is exactly how customer service should be done! I am thoroughly impressed and will definitely be a returning customer. Thank you for making a return experience such a positive one!

I can honestly say that Nadine Merabi dresses are truly some of the most beautiful pieces I have ever worn. The quality, fit, attention to detail, and overall elegance are simply on another level. Every dress feels luxurious and incredibly well made — they genuinely make you feel special the moment you put them on.

What impressed me even more was their customer service. As someone with 15 years of experience in customer service myself, I have very high standards when it comes to communication, professionalism, and customer care. Nadine Merabi exceeded every expectation. Their team was attentive, kind, efficient, and genuinely willing to help throughout the entire process.

It is rare nowadays to find a company that delivers both exceptional products and exceptional service at the same level, but Nadine Merabi absolutely does. I would highly recommend them to anyone looking for luxury dresses and an outstanding shopping experience.

I’m so happy with my dress, it’s even more beautiful in real life! 🥹✨
Also the customer service was super sweet and helpful during everything. Thank you so much!

Je suis absolument ravie de mon achat chez Nadine Merabi.
J’ai commandé la robe Marilyn noire et elle est tout simplement magnifique.
La robe est exactement conforme aux photos, ce qui est assez rare pour être souligné. La qualité est au rendez-vous : les finitions sont impeccables, les détails scintillants sont sublimes, et le tissu tombe parfaitement.
Une fois portée, on a vraiment l’impression qu’elle a été faite sur mesure. Elle met parfaitement la silhouette en valeur et donne une allure très élégante et sophistiquée.

Great customer service, Alex was so helpful and professional The clothes are stunning, well made and lovely fabrics . I totally recommend this company they are really 5 star

I ordered three dresses from Nadine Merabi and decided to return one because the color and fabric looked very cheap in reality compared to how it appeared on the website. Considering that I kept two out of three dresses, I contacted customer support and politely asked if they could make a one-time exception and waive the $25 return shipping fee. Unfortunately, they refused without any consideration.

What made the experience even more disappointing is that a $25 return fee is extremely expensive compared to most fashion brands, where returns are either free or cost around $10 at most. I also pointed this out in my email, but it was completely ignored.

To make matters worse, despite charging such a high fee, they provided the cheapest return option possible — USPS — which required me to stand in line for 40 minutes just to send the package back.

Overall, this was a very frustrating customer experience. Between the misleading presentation of the dress quality online and the unreasonable return process and fees, I will not be purchasing from Nadine Merabi again.

Terrible customer service. I ordered two dresses from the website for a wedding with the hopes that they would be delivered in the 2-5days quoted on the website. It’s been 11 days and the Royal Mail website has said that they have been expecting the parcel for 6 of those days!
I emailed Nadine merabi to which I got numerous emails from an AI customer service agent called Miranda telling me they would look into it with no avail. So I emailed again and asked for a refund for my items which I have not received. My refund request was ignored and I was told they would contact the warehouse and get back to me. Once again I have had to chase this again and ask for a refund.
I have ordered multiple times from Nadine merabi and never had an issue. The customer service for this company is extremely poor and you’re just chasing your tail constantly! So as it stands I am £800 down with no refund and no one seems to know where my dresses are!
Disgusting customer service