لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
My cancelled booking covered four passengers and cost SAR 2,486.17. Flynas confirmed in writing that the refund funds had been transferred, but more than one month later, Mytickets has still not... Se mere
Virksomheden har svaret
DO NOT BOOK HERE! It's cheap but it will stress you. I booked here for a flight with porter airlines and when I checked the PNR/Confirmation Number on the airlines' website it automatically cancelled.... Se mere
Virksomheden har svaret
LAST NOVEMBER 13, 2025, MY FRIEND OF MINE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME THE TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FILE... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktoplysninger
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estland
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2,3
Under middel
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لقد حجزت وتم إصدار التذكرة سريعا خلال…
لقد حجزت وتم إصدار التذكرة سريعا خلال ٢٠ دقيقة
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
مرحباً أستاذ أيمن،
شكرًا جزيلًا لمشاركتك تجربتك معنا. يسعدنا أن إصدار التذكرة تم بسرعة خلال 20 دقيقة، ونثمّن ثقتك بخدماتنا.
نحن دائمًا في خدمتك، وإذا احتجت أي مساعدة مستقبلًا بخصوص الحجز أو السفر لا تتردد بالتواصل معنا.
Besvarelse fra https://mytickets.ae/
Dear Mohammed,
Thank you for your feedback. We’re glad to hear you found our service great and fast. We look forward to assisting you again.
QEBYOFSZ - No refund for a flight delayed for one day- Scammer alert
My flight was delayed for a day (one day) they offered cancel and refund option. So I cancelled it and book directly to an airline company. guess what? Nothing. No refund. Just several emails they have no intention to cheat and that they are only a third party and that they are doing their best to process my request. Nothing until now. You won’t get your money back! So dont be stingy and book directly from airlines and not use these third party scammers
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Yuki,
Thank you for sharing your experience. We are sorry to hear about the inconvenience caused by the flight disruption.
In order to review your case in detail and check the status of the refund with the airline, we kindly ask you to provide your booking reference number. Without this information, we are unfortunately unable to locate the reservation or verify the refund process.
Once we receive the booking number, we will be able to investigate the matter properly and provide you with a clear update.
--
UPD 29/01
Dear Yuki,
Thank you for providing your booking reference number.
We confirm that your request is currently under review. We are doing everything possible on our side to process it as quickly as possible. Please note, however, that as an intermediary, we cannot influence or control the airline’s internal processing timelines, and the refund status fully depends on the airline’s response.
That said, your request is under our control, and we are actively monitoring the situation. We are also doing everything possible to ensure it is processed as quickly as possible, as it is in our interest as well to avoid delays and to do our best to resolve the matter to your satisfaction. As soon as we receive any update from the airline, we will inform you immediately.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Poor Customer Support
I have purchased a ticket, I paid additional amount to reserve a specific seat for me, they purchased a ticket for me from the airline but they haven't purchased that seat for me. I contacted their staff and trying to explain them the situation but they are insisting that they will reserve the seat 24 hours before the flight which is strange because if someone else purchase that seat before that what they will do? As I have paid for that seat in advance, they should reserve that for me immediately because they have received the amount against that service.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Abdul Wahid Amjad,
Thank you for sharing your feedback.
We would like to assure you that our team is doing everything possible to arrange the requested seat selection service as quickly as possible. Your request is being actively handled, and it has not been overlooked.
As soon as there are any updates, we will contact you directly.
Thank you for your patience and understanding.
The worst
The worst, we booked via the website for an urgent flight, then we paid. later they sent us an Email that we can't afford the price as it's been changed!! This is after they took the money. Their Email & Phone is not responding; it seems fake.
But the good thing is that they've refunded the amount.
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Hamdan Alawlaqy,
Thank you for your feedback and for sharing your experience.
We sincerely apologize for the inconvenience and the frustration caused. In rare cases, the fare can change after payment due to real-time availability and airline pricing updates. If the updated fare is not confirmed, the booking cannot be finalized, and a refund is initiated.
We also regret that you faced difficulties reaching us. This is not the level of service we aim to provide, and we are reviewing this case to improve our responsiveness and communication.
We confirm that the payment has been refunded. If you need the refund confirmation document for your bank, please contact us with your booking number or the email used for purchase, and we will provide it promptly.
افشل وسيط ولا يتواصل مع الزبون ولا يرسل…
افشل وسيط ولا يتواصل مع الزبون ولا يرسل تنبيهات
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
شكرًا لك، السيد Ali.
لكي نتمكن من تحديد حجزك ومراجعة الحالة بدقة، نرجو تزويدنا بأحد المعلومات التالية:
* رقم الحجز (Booking/Reservation number)، أو
* البريد الإلكتروني الذي تم استخدامه عند الشراء.
نعتذر عن أي إزعاج بسبب عدم التواصل أو عدم إرسال التنبيهات، وبمجرد استلام البيانات سنقوم بالتحقق والرد عليك في أقرب وقت.
GOOD SITE NO HIDDEN FEES
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Sayed Ahmed,
Thank you for your feedback. We’re pleased to hear you found our website reliable and transparent, with no hidden fees.
We appreciate your trust and look forward to assisting you with your next booking.
Appropriate assistance
Natalia
You are great and I am very much appreciated on your prompt support.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Azeem,
Thank you for your kind words. We truly appreciate your feedback and are happy to hear that Natalia provided prompt and appropriate support.
Your appreciation means a lot to our team. We will be glad to assist you again anytime you need help.
Very poor experience.
Very poor experience.
Mytickets received my refund from the airline (confirmed in writing by Flynas, including card digits), yet they have withheld my money for 25 days with no valid explanation. Customer service is unresponsive and unprofessional. I strongly advise avoiding this company due to refund issues and lack of transparency.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Hassan Alabd,
We are truly sorry for the frustration and inconvenience this situation has caused you. We understand how important it is to receive your money back promptly, and we regret that the waiting time has affected your trust in us.
To clarify where the case stands: your refund request has already been successfully processed on our side and officially submitted to the airline. At this stage, we are awaiting the airline’s authorization/approval. Until the airline provides this authorization, there is unfortunately no technical possibility for us to finalize and release the refund payment from our side — even though the case is already in progress.
We also want to be transparent about the general process: refunds must be approved by the airline and, depending on the airline’s internal procedures, this may take up to 3 months.
That said, we are not simply waiting passively. Today we sent an additional follow-up reminder to obtain the most up-to-date status from the airline and to urge them to proceed as quickly as possible. The moment we receive their authorization or any official update, we will immediately inform you via the purchaser’s email address.
We genuinely want to resolve this for you as quickly as possible and we appreciate your patience while we push for the airline’s confirmation.
Besvarelse fra https://mytickets.ae/
شكرًا لكِ أستاذة ندى سليمان على تعليقك اللطيف. يسعدنا أن نعرف أن كيت ميلر استطاعت مساعدتك. نحن دائمًا هنا لدعمك إذا احتجتِ أي مساعدة أخرى.
I would like to thank to Miss.sabina…
I would like to thank to Miss.sabina for assisting me i'd truly appreciate it.good experienced!!
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Parecoy Enitenit,
Thank you very much for your kind words. We are delighted to hear that you had a good experience and that Miss Sabina was able to assist you effectively.
We will gladly pass on your appreciation to her. Should you need any further assistance in the future, please do not hesitate to contact us.
I booked a ticket and completed the…
I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 hours. However, it has now been more than 30 hours, and I still have not received the invoice. This delay is inconvenient and reflects poor post-payment support.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mr. Chithari,
Thank you for your message. We would like to inform you that your request for invoice issuance has been successfully received.
Please note that the payment was completed on Saturday, 10 January, and today is Sunday, 11 January. As invoice processing is handled during business hours, our team will review your request and provide the required document as soon as possible once working hours resume.
We kindly ask for your patience and assure you that all necessary information will be sent to you in the shortest possible time.
UPD 11/01
We would like to inform you that the requested document has already been sent to the buyer’s registered email address. Kindly check your inbox, as well as the spam/junk folder, to ensure it was not filtered automatically.
If your issue has now been resolved, we would greatly appreciate it if you could consider updating your review and rating to reflect your experience with our customer support team.
Should you need any further assistance, we remain at your disposal.
Different price when I paid
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mohammed,
Thank you for your message. We would like to look into this matter and clarify the pricing details for your booking.
To identify your reservation and review the situation, please provide your booking reference number or the purchaser’s email address used during the booking process.
Once we receive these details, we will be happy to check the case and assist you further.
انصح بالابتعاد عنهم من تجربة اي أخّروا…
انصح بالابتعاد عنهم من تجربة اي أخّروا رحلتي فلم طلبت التقديم اخذوا قيمة تذكرة كاملة فلما طلبت رفضت وطلبت استرداد قيمة التذكرة رفضوا
نصيحة ابعدوا لا يستحقون نجمة واحدة
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
نشكركم على مشاركتكم تجربتكم معنا. نأسف لسماع عدم رضاكم عن الخدمة المقدّمة.
من أجل تمكّننا من مراجعة الحالة والتحقق من تفاصيل الحجز بشكل دقيق، نرجو منكم تزويدنا برقم الحجز أو عنوان البريد الإلكتروني الخاص بالمشتري الذي تم استخدامه أثناء عملية الحجز.
نؤكد لكم أن هدفنا هو توضيح الموقف ومساعدتكم قدر الإمكان، وسنكون سعداء بالتواصل معكم فور استلام بيانات التعريف المطلوبة.
لقد تعاملت مع خدمة العملاء من خلال…
لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk)
بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من ساعة ، وكنت سعيد الحظ لاني وجدتها على الشات، وحاولت قبلها لمدة 48 ساعة ولم تحل المشكلة الا من خلالها ومن خلال تعاونها ومتابعتها للموضوع بدون أي ملل او ضيق
مع خالص تحياتي وتقديري لها
عمرو عزيز عزت
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي عمرو،
نشكر لك كلماتك الطيبة ومشاركتك لتجربتك معنا. يسعدنا جدًا أن نعلم أن الزميلة Mariia Podvadtsiatnyk قد قدمت لك الدعم المطلوب باحترام ومهنية عالية، وتمكنت من حل المشكلة بسرعة وكفاءة. سنحرص على إيصال تقديرك لها.
نشكرك على ثقتك بنا، ونتطلع دائمًا لخدمتك بأفضل مستوى ممكن.
Payment deducted but no ticket received
I booked a flight through this platform and the payment was successfully deducted from my bank account. However, I did not receive any ticket or confirmation email after the payment.
When I contacted customer support, I was told that my order was not completed and that the payment had not been made, which is incorrect. The amount was already debited from my account.
This situation is very frustrating and concerning, especially for a flight booking. The company should improve its payment verification process and customer support responsiveness to avoid misleading customers and unnecessary stress.
I am still waiting for a clear resolution or a refund.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mohamed ZONGO,
thank you for your feedback. We are sorry to hear about the situation you described and understand your concern.
In order to review your case in detail and provide you with a clear resolution, we kindly ask you to provide your booking number or the email address used during the purchase so that we can identify your order in our system.
Once we receive this information, we will be able to check the payment status and assist you accordingly.
We look forward to your reply.
thank you Mariia Podvadtsiatnyk
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Thank you for your feedback, Mr. Alenazi. We’re glad to hear that Mariia Podvadtsiatnyk was able to assist you. We truly appreciate your trust and look forward to helping you again in the future.
UPDATE #6 – These scammers at MyTickets.ae are destroying lives with their fraud
It is January 2, 2026. I submitted my date-change request on November 25, 2025. That is OVER 38 DAYS AGO. Since then, I have endured endless chasing, countless phone calls, and the same insulting excuse repeated like a broken record: “waiting for the airline.”
Let’s be clear: waiting for over a month on a simple date-change request is indefensible. This is not airline policy. This is not complexity. This is a complete operational collapse — or deliberate stalling.
My travel is in TWO DAYS (January 4) and I am still stuck in total uncertainty. I cannot finalize connecting flights, cannot confirm work leave, cannot organize family logistics, and cannot plan anything at all because MyTickets.ae has failed at the most basic responsibility of a travel agent: executing an approved change. Ticket prices are increasing by the hour while this company does absolutely nothing.
What makes this unforgivable is that this date change was already approved by Royal Jordanian in writing. All documents were submitted. All conditions were met. There was nothing left to “review.” And yet, here we are — more than a month later — with zero result.
Customer service interactions are consistently hostile, dismissive, and evasive. Calls are cut. Escalation is refused. Managers are unreachable. Promised updates never arrive. Everything about this experience signals one thing: once they have your money, you are on your own.
Based on my experience, this company operates by delaying customers into exhaustion, hoping they eventually abandon their rights. That is not customer service — that is systematic obstruction.
This is no longer a request. This is a final demand:
Resolve this TODAY.
If this is not resolved today, I will:
• File formal complaints with UAE Consumer Protection
• Escalate publicly with full documentation
• Initiate legal action based on negligence, failure to provide contracted services, and demonstrable financial and emotional harm
Every email, every call, every request number is documented.
You have wasted enough of my time.
You have caused enough damage.
Fix this now.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mr. Abuhelwa,
Thank you for your message. We understand the urgency of your situation and the impact this ongoing matter has on your travel plans.
We would like to confirm that your request to change the departure date to January 4 is still under active review. We are currently in continuous communication with both the provider and the airline and are awaiting their official response in order to proceed further.
Please be assured that the case has not been placed on hold or deprioritized. However, the finalization of the date change depends on confirmation from the airline, which is required to complete the reissue correctly and in accordance with their procedures.
We are closely monitoring the case and following up due to the urgency involved. As soon as we receive an update or a definitive response from the airline, we will contact you immediately by email.
We sincerely regret the prolonged nature of this process and the inconvenience it has caused, and we appreciate your patience while we work toward a resolution.
I paid for my booking but no ticket or…
I paid for my booking but no ticket or PNR was issued.
The status stays as “payment confirmed, ticket processing” for a long time.
Customer support does not answer calls, chat, or emails.
This is unacceptable, especially for flight tickets where timing is critical.
Payment was taken, but the service was not delivered.
I do NOT recommend using this website. Very stressful and unreliable experience.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Abdurasul,
Thank you for your message. We’re sorry to hear about your experience.
To check your booking and assist you further, could you please provide your booking reference number or the purchaser’s email address used during the reservation? This will allow us to identify your case and review the status promptly.
We look forward to your reply so we can assist you as quickly as possible.
Besvarelse fra https://mytickets.ae/
Thank you for your feedback, Mr. Alghamdi! We’re glad to hear that you were satisfied with the fast ticket issuance. We truly appreciate your trust and look forward to assisting you again.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.