لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My cancelled booking covered four passengers and cost SAR 2,486.17. Flynas confirmed in writing that the refund funds had been transferred, but more than one month later, Mytickets has still not... Se mere
Virksomheden har svaret
DO NOT BOOK HERE! It's cheap but it will stress you. I booked here for a flight with porter airlines and when I checked the PNR/Confirmation Number on the airlines' website it automatically cancelled.... Se mere
Virksomheden har svaret
LAST NOVEMBER 13, 2025, MY FRIEND OF MINE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME THE TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FILE... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktoplysninger
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estland
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2,3
Under middel
674 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Its was very nice experience fast and i…
Its was very nice experience fast and i get best price for my tickets
29. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Ahmed Rubaydi,
Thank you for your kind feedback. We are glad to hear that you had a very nice experience, that the process was fast, and that you were able to get the best price for your tickets.
We truly appreciate your trust and look forward to assisting you again in the future.
I booked BEWARE: Unprofessional behavior and hidden fees – Tickets not issueda flight on MyTickets.ae…
I booked a flight on MyTickets.ae (Booking Ref: [Your Reference Number]) and the experience has been a nightmare. Their website promises ticket issuance within 24 hours, but after waiting and calling 3 times, I was told I had to pay an "additional fare difference" just to get the ticket I had already paid for.
Even after paying the extra amount, no ticket was issued. When I called to follow up, the customer service representative intentionally hung up the call while I was speaking. They are now ignoring my calls and holding my money without providing any service. This is completely unacceptable business practice.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mr. Zamzam,
We are sorry to hear that your experience did not meet your expectations and understand how frustrating such a situation can be.
We would like to clarify that at the time of ticket issuance, unfortunately, we did not receive confirmation from the airline regarding seat availability under the fare initially selected. Due to this, we informed you about the available options in accordance with airline rules: either to proceed with a fare difference payment or to cancel the booking with a full refund.
According to our system records, the additional fare difference was accepted and paid by the purchaser. Following this confirmation, the tickets were successfully issued and sent to the purchaser’s email address.
We regret any misunderstanding or inconvenience caused during this process. Please be assured that no hidden fees were applied, and all actions were taken strictly based on airline availability and fare conditions.
We value your feedback and sincerely hope that, now that the booking has been completed, your overall impression of our service may improve. Should you have any further questions or require additional assistance, our support team remains at your disposal.
Great service
Great service, thanks for Kate Miller she was so helpful and professional
22. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Rida Alarnaout,
Thank you for your kind feedback. We are delighted to hear that you received great service and that Kate Miller was helpful and professional.
Your appreciation means a lot to our team, and we will be happy to assist you again whenever needed.
Itinerary not received , amount deducted from account
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
21. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Saifuddin Syed,
Thank you for your review and for bringing this matter to our attention.
We would like to confirm that we have successfully identified your message via email and verified your booking. Your tickets have been successfully issued, and we have resent the itinerary to the purchaser’s email address.
Please kindly check your email inbox as well as the Spam/Junk folder to ensure our message has not been filtered. If you do not see it, let us know and we will be happy to assist further.
Regarding our contact details, we would like to confirm that the phone number listed on our website is correct and operates 24/7. We kindly ask you to double-check that the number is dialed correctly.
We would greatly appreciate it if you could update your review and rating based on the resolved situation. Your feedback is very important to us.
المصداقيه
المصداقيه ، سرعة تنفيذ طلبي ، تعدد الخيار لشركات الطيران ، اسعار التذاكر في متناول اليد .
13. januar 2025
Besvarelse fra https://mytickets.ae/
عزيزي Mushabab Moeid Alzarib،
شكرًا جزيلًا لك على مشاركتنا رأيك الإيجابي. يسعدنا كثيرًا أن نعلم أنك راضٍ عن المصداقية، وسرعة تنفيذ طلبك، وتعدد خيارات شركات الطيران، وأسعار التذاكر المناسبة.
نقدّر ثقتك بنا، ونتطلع لخدمتك مرة أخرى في رحلاتك القادمة.
الاسعار وخدمة العملاء متعاونين لكن…
الاسعار حلوه وخدمة العملاء متعاونين لكن المشكلة في وقت ارسال التذكرة تتأخر وحسب كلامهم بأنه مكتوب ضمن الشروط التذكرة تتأخر وبصراحه انا ماشفت هالشرط
3. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي Abokhalid،
شكرًا لملاحظتك ولوقتك في مشاركة تجربتك معنا.
يسعدنا أنك وجدت الأسعار وخدمة العملاء متعاونة، وهذا شيء نقدّره كثيرًا.
بالنسبة لمشكلة تأخر إصدار التذكرة، نودّ أن نوضح لك أننا نعمل وفق نظام يعتمد على تأكيد شركات الطيران أولًا قبل إصدار التذاكر، ولهذا قد يحدث بعض التأخير في بعض الحالات.
ومع ذلك، نتفهم تمامًا أن هذا الأمر قد يسبب إرباكًا، ونعتذر لك صراحةً عن أي إزعاج حدث.
لكي نتمكن من التحقق من حجزك بشكل دقيق، نرجو منك تزويدنا بـ
رقم الحجز أو البريد الإلكتروني المستخدم عند الشراء،
حتى نتمكن من خدمتك بأسرع وقت ممكن.
نحن دائمًا هنا لمساعدتك، ونسعد بتقديم أي دعم إضافي تحتاجه.
UPD 12/4
عزيزي Abokhalid،
شكرًا جزيلًا لك على تزويدنا ببيانات التعريف — نقدر تعاونك كثيرًا.
نود أن نوضح لك أن عملية إصدار التذاكر تعتمد بشكل أساسي على تأكيد شركة الطيران، ولذلك قد يستغرق ذلك بعض الوقت في بعض الحالات. نحن بدورنا نتابع جميع الحجوزات بشكل مستمر لضمان إصدار التذاكر فور استلام الموافقة من شركة الطيران، ونعتذر لك عن أي تأخير حدث في هذه العملية.
وبخصوص طلبك، نؤكد لك أنه تم إلغاء الحجز بناءً على طلبك، وقد تمت إعادة المبلغ المدفوع بالكامل إلى نفس الحساب البنكي الذي تم به الدفع. يمكنك التحقق من ذلك في كشف حسابك البنكي.
يسعدنا دائمًا مساعدتك، وإن كانت مشكلتك قد حُلّت الآن بشكل كامل، فسيسعدنا كثيرًا لو قمت بتحديث تقييمك ليعكس تجربتك بعد حل الموضوع — فملاحظاتك تُساهم بشكل كبير في تحسين خدماتنا.
نحن دائمًا في خدمتك لأي استفسار إضافي.
Besvarelse fra https://mytickets.ae/
Dear Ahmed Seleem,
Thank you very much for your kind words!
We’re really glad to hear that you were satisfied with the assistance provided by Hrytsan Nataliia.
Your feedback means a lot to us, and we’ll be happy to help you again whenever you need.
للاسف ادخلت بطاقة ماستركارد ولم يقبلها…
للاسف ادخلت بطاقة ماستركارد ولم يقبلها ثم ادخلت نفس البطاقة في الحقل الاخر وقبلها واضاف علي رسوم قرابة 40ريال
لماذا ؟؟؟؟
رقم حجزي HBVD5CZR
2. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي Hamad Nasser،
شكرًا لتزويدنا برقم الحجز.
بعد مراجعة المعلومات في نظامنا، نؤكد أنه لا توجد أي عملية خصم زائدة.
تم خصم المبلغ المعروض لك بالضبط على صفحة الدفع، ولم يقم نظامنا بإضافة أي رسوم إضافية.
قد تكون الرسوم التي ظهرت ناتجة عن عمولات البنك أو رسوم معالجة دولية، لذلك سنكون ممتنين لك إذا أرسلت لنا صورة من تفاصيل الخصم من البنك على البريد التالي:
📩 info@mytickets.ae
سنقوم بمراجعة الفاتورة البنكية للتحقق من وجود أي اختلافات ومساعدتك بأسرع وقت ممكن.
Worst experience ever
Worst experience ever. Asked for a refund ticket which I had a right and never send payment back. Never book with them!
26. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Rubén Vizner Núñez,
Thank you for sharing your feedback with us.
We deeply regret the inconvenience and frustration this situation has caused you, and we want to assure you that your case is very important to us. We are fully committed to resolving it as quickly as possible.
At this moment, we would like to clarify that your refund request has been successfully processed on our side. The refund claim has already been forwarded to the airline, and we are now waiting for their official authorization.
Unfortunately, due to technical limitations, we are unable to complete the refund until the airline confirms and approves the transaction — this is a mandatory step in the refund process for all travel agencies.
Please rest assured that we are closely monitoring your case. Our specialists regularly check the status of your request and continue to send reminders to the airline to speed up the authorization. The moment we receive their confirmation, we will immediately inform you by email and proceed with the refund without delay.
We truly appreciate your patience and understanding. Once again, we apologize for the inconvenience, and we want you to know that we are doing everything within our power to bring this matter to a swift and positive resolution.
If you have any further questions, we are always here to assist you.
كانت التجربة ممتازة جدا وتمت عمليت…
كانت التجربة ممتازة جدا وتمت عمليت الحجز واصدار التذكرة في وقت ممتاز والسعر كان أقل من موقع الشركة الأساسي أنصح بالتعامل مع هذا الموقع
25. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
شكرًا جزيلًا لك أ. Naif على مشاركتك تجربتك معنا وعلى كلماتك الطيبة.
يسعدنا جدًا أن نعلم أن عملية الحجز وإصدار التذكرة تمت بسلاسة وفي الوقت المناسب، وأنك حصلت على سعر مناسب. ثقتك وتوصيتك تعني لنا الكثير، ونعتز بها.
نحن دائمًا نسعى لتقديم أفضل خدمة ودعم لعملائنا، ونتمنى أن نستمر في تلبية توقعاتك في حجوزاتك القادمة.
Thanks to Mr. Darius Whitfield
Actually, I'd like to thank Mr. Darius Whitfield for his kindness and help to solve my problem. Actually his quick response to explain and clarify my concerns are highly appreciated.
I recommend this booking platform.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Customer,
Thank you very much for your kind feedback and for taking the time to share your experience.
We are very pleased to hear that Mr. Darius Whitfield was able to assist you quickly and clarify all your concerns. Your recognition of his work and your recommendation of our platform are highly appreciated.
We are always here to help you and will be happy to assist you with any future bookings.
Wishing you pleasant and safe travels!
Dear Sir
Dear Sir/Madam,
I would like to raise a concern regarding the payment method. It is unfair that the credit card payment was not accepted with zero fees, yet it was accepted only with an additional fee of 32 SAR. This inconsistency is unacceptable and needs clarification.
Kindly review this issue and advise on the correct and fair payment process.
Thank you for your support.
Booking number: KVY43ETS
21. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Ramy,
Thank you for contacting us.
In order for us to verify the transaction details on your card, we kindly ask you to provide a payment confirmation from your bank. Please send it to our email address: info@mytickets.ae
According to our system, the charged amount fully matches the price that was shown to you on the payment page. Once we receive the document from your bank, we will be able to review your case in detail and provide clarification.
Thank you for your cooperation.
We remain at your disposal for any further assistance.
It's a nice site and the didn't ask for…
It's a nice site and the didn't ask for more fee
18. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Thank you very much for your positive feedback, Hany Attalla!
We’re happy to hear that your experience on our site was smooth and without additional fees.
If you ever need any assistance in the future, we’re always here to help.
لا يمكن السداد عن طريق الماستر كارد .
لا يمكن السداد عن طريق الماستر كارد .. مع العلم بانه تم تغيير نوع طريقة الدفع للفيزا وقبلت وهي ماستر كارد
وتم أخذ رسوم كذلك
17. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي عبد الماني،
نشكر لك تواصلك ونأسف على الإزعاج الذي واجهته أثناء عملية الدفع.
نود أن نؤكد أننا نقوم حاليًا بالتحقق من المعلومات المتعلقة بعملية السداد التي قمت بها.
يرجى الانتظار قليلاً، وسنوافيك بالتحديث في أقرب وقت ممكن فور انتهاء المراجعة.
UPD 17/11
عزيزي السيد عبد المـانـي،
نشكر لكم تواصلكم وتقييمكم على موقع Trustpilot.
بعد مراجعة دقيقة لجميع تفاصيل عملية الدفع، نود إعلامكم بأنه تمت الموافقة على استرداد مبلغ 48 ريال سعودي. يرجى انتظار بضعة أيام حتى يظهر المبلغ في حسابكم، حسب إجراءات البنك الخاص بكم.
نعتذر بصدق عن الإزعاج الذي واجهتموه ونعمل حالياً على معالجة السبب الذي أدى إلى هذه المشكلة.
نقدّر تفهمكم وصبركم، وسنكون ممتنين إذا تفضلتم بتحديث تقييمكم بعد استلام المبلغ.
UPD 17/11
تم تنفيذ عملية الاسترجاع اليوم 17 نوفمبر.
عادةً ما تصل الأموال إلى حساب المشتري خلال 1 إلى 3 أيام عمل بنكية.
إذا لم تظهر الأموال في حسابكم بعد انتهاء هذه المدة، فسنوفر لكم **تأكيدًا رسميًا بعملية الاسترجاع، يمكنكم استخدامه للاستفسار عن حالة العملية لدى بنككم.
Mytickets.ae is the worst online ticketing system
This website is the worst i used for the last 25 years of booking tickets. They have big hidden charges.
They charged nearly US$170 extra on the top of the ticket price.
Their customer services are a joke. based in Austria but I think the calling center is in Ukrain. They have one answer. “You saw the price on the screen and you agreed to pay it.” that was a lie. They asked me to provide an evidence of the price I claim.
It was easy to show them the tax invoice they produced to me. Only then they start saying there are a "system commission".
The lady who answers my 4 phone calls, is the same lady. she was laughing while she accusing me that it is my fault, and i need to admit it. She was talking to me like she was talking to her husband in a fight. LOL.
Dont trust them, they are a scam.
Reply to your update 2/12
Thank you for your message. However, it is clear that the core points of my concern have been misunderstood, and the explanation provided does not address the actual issue. Allow me to clarify the matter precisely:
1. The international bank fees (AUD 90) are not part of this dispute.
This amount was charged by my Australian bank, and I have already paid it. It is entirely separate from your transaction, and it is not something you can refer to when explaining why you charged a higher amount.
This fee has nothing to do with the discrepancy I am raising.
2. The central issue is the amount you charged: USD 1,689.
My question is very straightforward:
Why did your system charge USD 1,689 when the original ticket price shown to me was USD 1,481 (equivalent to AED 5,439)?
This difference occurred before my bank converted anything into Australian dollars.
This is a discrepancy on your side—not a bank exchange rate issue, not a bank fee, and not any external factor.
To summarize:
• Displayed ticket price: AED 5,439 (≈ USD 1,481)
• Amount your system charged: USD 1,689
• Difference caused by your system: USD 208
• Bank fees and bank exchange rates: irrelevant to this specific discrepancy
I kindly request that you review the transaction again with these two points in mind, as they represent the real issue at hand.
Thank you for your attention. I look forward to receiving a clear response based on the actual discrepancy raised.
15. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mr. Smadi,
We’re truly sorry to hear about your experience and understand your concerns.
Please be assured that we are currently reviewing your case in detail to clarify all aspects of the situation.
We kindly ask you to allow us some time to complete the verification process — we will contact you shortly with an update once the review is finalized.
Thank you for your patience and understanding.
UPD 17/11
Thank you for your feedback and for bringing this matter to our attention.
After carefully reviewing your case step by step, we’ve decided to refund USD 73, which has already been processed. Please expect the funds to reach your account within the next few days, depending on your bank’s processing time.
We sincerely apologize for the inconvenience and additional charges you experienced. Our team is still working to ensure that the issue which caused this situation is fully resolved.
We truly appreciate your patience and understanding, and we’d be very grateful if you could update your Trustpilot review once you’ve received the refund.
UPD 17/11
The refund was processed today, November 17.
Usually, the funds are credited to the buyer’s account within 1–3 business banking days.
If the amount does not appear in your account after this period, we will provide you with official refund confirmation, which you can use to check the transaction status with your bank.
UPD 27/11
We just wanted to kindly follow up and make sure that the refunded amount has successfully reached your account.
If there are any outstanding issues or anything else you would like us to clarify, we will be more than happy to assist you immediately — your experience truly matters to us.
We also want to sincerely thank you once again for your patience throughout this process. We genuinely value your feedback, as it helps us improve our service and prevent similar situations in the future.
If everything has now been resolved to your satisfaction, we would be very grateful if you could consider updating your Trustpilot review. Your updated opinion would mean a lot to our team, especially since we worked hard to make things right and ensure a fair resolution.
Please feel free to reach out anytime — we are always here for you.
UPD 02/12
Dear Mr. Smadi,
Thank you for updating your review and for continuing the conversation with us.
We truly appreciate the time you took to provide additional clarification, and we would like to offer a final, transparent summary based on the full re-review of your case.
As confirmed in our previous correspondence, the only discrepancy identified on our side was the USD 73 discount, which — due to a technical issue — was not applied at the moment of purchase. This amount has already been refunded to you in full.
Regarding the main concern about the difference between the price displayed in AED and the final amount charged in USD, we would like to reassure you once again that our system charged exactly the USD amount shown on the final checkout page.
No extra fees, hidden charges, or mark-ups were added by us at any stage of the transaction.
The difference you experienced was generated entirely by your bank’s currency conversion process — including the exchange rate applied at the moment of payment and any international card-processing fees charged by the issuing bank. The screenshots you provided confirm that these additional amounts originated from your bank’s internal conversion, not from our system.
We fully understand how frustrating such discrepancies can be, and we remain committed to complete transparency. If you need a detailed breakdown of the conversion or charges applied, your bank will be able to provide the exact calculation used for the final amount.
Should you require any additional documentation or further clarification from our side, we will be more than happy to assist you at any time.
Thank you once again for your communication and for giving us the opportunity to clarify the matter.
I had a very good experience with their…
I had a very good experience with their customer service representative Mariia Podvadtsiatnyk. I had an issue with my booking and she put a lot of effort and time to help me in that situation. Really appreciate it.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Suroor Mohammed,
Thank you very much for your kind words!
We’re delighted to hear that our customer service representative Mariia Podvadtsiatnyk was able to assist you and provide the support you needed.
Your appreciation means a lot to us — we’ll make sure to share your feedback with her and the whole team.
We hope to serve you again on your future travels!
Besvarelse fra https://mytickets.ae/
Dear Mr. Munderi,
Thank you very much for your kind feedback and 5-star review — we truly appreciate it!
Please note that in your personal account on our website, you can easily select your preferred language for receiving information and updates from us. Simply log in to your profile and choose English as your communication language.
We’re glad everything is now fine and remain at your service for any further assistance you may need.
Very bad experince hidden charges not…
Very bad experince hidden charges not show before booking time and no solution for customer services
6. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Syed Ali,
Thank you for your feedback. We are sorry to hear about your experience and would like to review your case in detail to provide you with the best possible assistance.
To help us locate your booking in our system, could you please provide your booking number or the email address used during the purchase?
Once we receive this information, we will check the details and contact you with an update as soon as possible.
We truly appreciate your cooperation and understanding.
TERRIBLE , BE CAREFUL
This was one of the worst experiences of my life. I bought a ticket 48 hours ago and nothing was issued. After multiple calls, emails with lie after lie and each agent telling me a different story i took the investigation into my own hands. I called the airline directly and found out they had made a tentative booking without paying the airline which expired , then they made another one based on miles. I called them back and they told me they canceled and i was refunded, which resulted in me having to buy a new ticket elsewhere with a signifcant price jump. They blamed it on a price change , if thats the case you guys shouldnt be running such a business. DO NOT TRUST THEM , super unprofessional, and they lied multiple times on the ohone.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Customer,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and would like to investigate this matter in detail.
To help us identify your booking and review what happened, could you please provide your booking number or the email address used for the purchase?
Once we locate your file, we will immediately check the full history and contact you with an update.
Thank you for your cooperation — we truly appreciate your patience while we work to resolve this situation.
I had a limited budget they cancelled…
I had a limited budget they cancelled my ticket at the last moment saying the ailine has increased the price I lost 2 flights and lost 2000 AED instead of saying the airline has increased the price we are cancelling your ticket request they should generate an payment link and I could pay that amount and I could fly but they are like no ones want to work in this agency doing time pass playing with our hard earned money and wasting our time and money they don't update the price if airline increases the price it's their negligence I am praying Allah will make these kind of people suffering like how they made me suffer and I am still suffering and getting panic attacks when I am seeing those reels when they are coming in front of me the country where I wanted to go.
Please don't use their service otherwise you will get suffer like me.
If I am rich I have no problem if my ticket request get cancel at the last moment but I am a middle class they refunded me but my money got went to block amount which I could not use for next 4 to 24 hours which made me more suffer.
My ticket agency is like nobody wants ro work there and the ceo made the the company where there is no check and balance no updates in there ticketing system
You should update the price when the airline updates it from there side but you never do, when I saw I said yeah I got the good price ticket and paid but after 4 hours you mailed me we cancelled your booking because the airline has increased the price it's mean you don't keep an eye on the prices and the availability at that time I realised oh that's why other agencies were showing me the high prices because the actual price has been increased but myticket.ae was sleeping and qt the last moment you ruined my whole travel plan because it was a tight budget plan one thing goes wrong I lost my two flights I was keep in touch on the call with your company but you don't have options if the priced increased you could mail me and ask and give suggestions like you can pay the rest of amount or we refund your money loke that so I could think which options suites me . But no your agency is very inconvenient doesn't have much options
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Fahad,
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and stress this situation has caused you.
At the moment of issuing your tickets, unfortunately, the airline did not confirm the availability of seats at the fare you selected. For this reason, we were forced to cancel your booking.
Regarding the payment — please note that the funds were not charged by our company. They were only temporarily blocked by your bank to verify your card’s solvency. As soon as we were unable to issue your tickets, on October 29 we processed a reverse transaction to the same bank account used for the purchase.
Usually, such funds are released by the bank within a few hours or days, depending on your card issuer. If you still haven’t received the amount, please contact us by email — we will provide an official confirmation document that you can forward to your bank’s support service to verify the transaction status.
We completely understand how upsetting such situations can be, especially when travel plans are important and time-sensitive. Please rest assured that our team always does its best to react promptly to airline fare or availability changes and to assist our customers as quickly as possible.
Your feedback is very important and helps us continue improving our service.
UPD 03/11
Please note that in cases where the airline significantly increases the fare, we unfortunately cannot issue a price adjustment or additional payment link — such bookings are automatically cancelled according to the airline’s pricing policy. This measure helps to prevent customers from being charged incorrect or outdated fares that the airline no longer honors.
As for the display of lower prices on our website, this can occasionally occur due to the cache and cookies saved in your browser from previous searches. When flight information is stored locally, it may temporarily show older fare data even after the airline has updated its prices. We always recommend clearing your browser’s cache and cookies or using incognito/private mode to ensure that the most up-to-date flight information and prices are displayed.
We understand how disappointing such situations can be and truly regret that your travel plans were affected. Our team is constantly working to keep fare updates synchronized with airline systems as accurately and quickly as possible.
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