لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My cancelled booking covered four passengers and cost SAR 2,486.17. Flynas confirmed in writing that the refund funds had been transferred, but more than one month later, Mytickets has still not... Se mere
Virksomheden har svaret
DO NOT BOOK HERE! It's cheap but it will stress you. I booked here for a flight with porter airlines and when I checked the PNR/Confirmation Number on the airlines' website it automatically cancelled.... Se mere
Virksomheden har svaret
LAST NOVEMBER 13, 2025, MY FRIEND OF MINE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME THE TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FILE... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktoplysninger
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estland
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2,3
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Refund not yet done 3 months waiting…
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an office here in Dubai. Airline company already transferred the ticket allowance to this company on 02.03.26 but until now I didn’t receive back my payment. DONOT TRUST THIS COMPANY.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Urmat Matanov,
Thank you for sharing your feedback. We are sincerely sorry for the frustration and disappointment this situation has caused and regret that you were left with such a negative impression.
After reviewing your booking, we identified your refund request related to tickets for a flight that was cancelled by the airline. In such cases, we are required to obtain authorization from the airline and wait for the completion of the settlement process before we are able to issue the refund to our customer. Unfortunately, this may result in longer processing times than expected.
We are pleased to confirm that all necessary confirmations have now been received and your refund request has already been forwarded to our Finance Department for processing. The funds will be returned to the same payment method used for the original purchase as soon as possible. We kindly ask for a little more patience while the final steps are completed.
Once you have received the refund, we would be very grateful if you could take a moment to reconsider and update your review and rating. This would mean a great deal to us, as customer feedback is extremely important for our company.
Thank you for your understanding and patience.
This company is not trustworthy to its…
This company is not trustworthy to its clients, and I will attach a video explaining their professional deception methods.
I booked a ticket from Saudi Arabia to Bangladesh for one of the company's employees. The booking process wasn't clear. Imagine, an employee who's worked for three years carrying a 5-kilo bag! I expect that mobile phone without a passport would also weigh 5 kilos.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Dil Sher Khan,
We would like to sincerely apologize that your experience with our service left you with such a negative impression. We completely understand your frustration and appreciate you taking the time to share your concerns.
After carefully reviewing the information related to your booking, we can confirm that the selected ticket included a baggage allowance of one personal item up to 5 kg. Please kindly note that baggage allowances are determined entirely by the airline and the fare conditions of the selected ticket, and unfortunately we are unable to modify these rules from our side.
At the same time, passengers always have the possibility to purchase additional baggage separately if needed. According to the information in our system, an additional 20 kg baggage allowance was later successfully added to your booking.
We truly regret that the booking conditions were not sufficiently clear for you during the purchase process and understand how important baggage allowance can be, especially for long international trips.
Please be assured that we always strive to provide transparent booking information and assistance to our customers, and we sincerely apologize once again for the inconvenience and disappointment caused.
We would also be very grateful if, after this clarification, you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.
WARNING TO CUSTOMERS – THINK TWICE BEFORE BOOKING THROUGH MyTickets.ae
My experience with MyTickets.ae has been extremely frustrating, exhausting, and financially stressful. I am writing this review so other customers clearly understand the risks of dealing with this company when something goes wrong.
I booked Flynas (Local Airlines of Saudi Arabia) tickets through MyTickets.ae under Order No. XXGHBMY7 for return travel between Dammam and Jeddah Sector in mid of March 2026.
Due to regional airspace closure because of war situation and security concerns in the Gulf region, BOTH flights were officially cancelled by Flynas Airlines itself. These flights became completely non-operational and were never used by me.
The important part is this:
Flynas Airlines APPROVED and PROCESSED a FULL REFUND on the day when I went to Airport for taking my outbound flight, because the cancellation was caused by extraordinary operational circumstances and not by the passenger (myself).
The airline later confirmed to me that:
• The refund was processed on 19 March 2026 for which the Credit Note confirming the refund transactions were shared to me (as a passenger having my email address linked to my booking).
• The money was successfully credited back to the payment card used by MyTickets.ae (card ending with 2557).
In simple words:
THE AIRLINE ALREADY RETURNED THE MONEY on 19th March 2026.
However, despite nearly TWO MONTHS passing (as I am posting this review on 14th May 2026) since the refund was processed by the airline, MyTickets.ae still has not returned my money.
Even after:
• submitting the official airline credit note,
• providing proof of refund,
• lodging official refund requests,
• repeatedly following up with customer service
MyTickets.ae continues hiding behind the same generic response:
“Awaiting airline confirmation. / Awaiting reply from Airlines”
This response is completely unacceptable because the airline has already confirmed and completed the refund transaction long ago. Why mytickets.ae bothered enough to check their own account statement of the credit card through which they made the payment and verify the reversal transaction from the Airlines????
What is deeply concerning is that the refunded amount appears to have already been received by the agency’s backend payment system, yet the actual customer is still left waiting indefinitely without resolution.
This has caused unnecessary mental stress, financial inconvenience, and countless hours wasted in emails and follow-ups.
Based on my experience, customer support becomes extremely non-responsive once payment has been collected. If your trip goes smoothly, you may never face an issue. But if flights are cancelled, disrupted, or refunds become involved, be prepared for a potentially long and painful process.
Customers should be very cautious before booking through third-party travel agents where your money passes through intermediaries instead of directly with the airline.
I am now being forced to escalate this matter further through consumer protection authorities, banking dispute channels, and international regulatory bodies because my refunded money is still being withheld despite the airline already processing the refund two months ago back to mytickets.ae
I sincerely hope no other customer has to go through this experience and any new customer SHOULD AVOID dealing with them at any cost.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Fahad Zafar,
First of all, we would like to sincerely apologize for the stress, frustration, and inconvenience this situation has caused you. We fully understand how upsetting and exhausting this experience must have been, especially considering the amount of time you have spent following up on the refund process and the difficult circumstances surrounding the cancellation of your flights.
We have carefully reviewed the information related to your booking and identified the refund request concerning the Flynas flights that were cancelled by the airline due to the extraordinary operational situation in the region.
In such cases, our procedure requires us to submit refund authorization requests to the airline and wait for the completion of the authorization and settlement process before we are technically able to return the funds to the customer. Unfortunately, depending on the airline’s internal processing and settlement procedures, this process may sometimes require additional time.
After a detailed re-verification of your case and the documents provided, we can confirm that, as of today, all the necessary confirmations have now been successfully received and the request has already been forwarded to our financial department in order to initiate the refund procedure from our side.
Please rest assured that the funds will be returned to the same bank account and payment method originally used for the booking, and our team will do everything possible to complete the refund within the shortest possible timeframe.
We completely understand how disappointing this prolonged process has been for you, and we truly regret the negative impression it has created. Please be assured that your case has remained under active review, and we sincerely appreciate your patience throughout this situation.
Once the refund is successfully received, we would also be very grateful if you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.
Tetiana Shvets was really helpful and…
Tetiana Shvets was really helpful and understanding ! Thank you
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Lou David,
Thank you very much for your kind feedback and for taking the time to share your experience with us!
We are truly happy to hear that Tetiana Shvets was able to assist you in a helpful and understanding manner and that we managed to leave you satisfied with our service. We will definitely pass your kind words on to her — it will mean a lot to our team.
Additionally, if you were satisfied with the overall service provided, we would be very grateful if you could take a moment to reconsider and possibly update your rating about our company. This is very important to us and greatly supports our team.
We look forward to assisting you again in the future!
Request for Cancellation and Full Refund
Dear Customer Support,
I booked a flight ticket through your website mainly because baggage was included during booking. However, now I can see that the baggage is not added to my ticket.
If baggage is not included, I would like to cancel my ticket and request a full refund.
Please let me know:
- Whether I can get a full refund
- How many days it will take for the refund amount to be credited
Kindly check and update me as soon as possible.
Thank you.
Best regards,
Salman
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mohamed Salman,
Thank you for sharing your feedback with us once again. We are truly sorry that this situation has caused you frustration and left you with a negative impression of our service.
You may submit a refund request through your personal account on our website by selecting:
“Airline Tickets” → “Booking” → “Ticket refund”.
Once the request is submitted, the possible refund amount will be calculated according to the fare rules of your ticket, and all details regarding the refund process, including estimated processing times, will be sent to your email address.
We kindly ask you to submit the request first, and our team will definitely review your case and contact you via email with further information.
Booked a flight and got stiffed
Booked a flight, got charged and then, minutes later flights tickets were declined and a refund was issued. It said I’ll see refund within 24 hours. It’s been 4 days and nothing!!!! Beware. I truly hope to get my money back. Regardless of refund the whole experience was very shady.
UPDATE:
After 6 days the charge in my card finally was omitted. So I got my money back finally.
Thank u Trustpilot for the help and being the voice for small costumers.
Myticket- I think you should see what in your system allowed for me to purchase tickets that don’t exist. I would have preferred not to go through this at all.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Dana Raanan,
Thank you for sharing your experience with us. Your feedback is very important to us, and we would like to carefully investigate your case and help resolve the issue.
To proceed, please provide us with:
• your booking number
• the phone number used during the booking
• the email address associated with the reservation
Once we receive this information, we will be able to identify your booking, review all the details of the case, and provide you with a detailed explanation.
We look forward to your reply and will be happy to assist you.
UPD 08/05
Dear Dana Raanan,
Thank you for providing the information required to identify your booking.
We have carefully reviewed your reservation once again and would like to sincerely apologize for the inconvenience caused by this situation. Unfortunately, at the time the booking was being finalized, the seats available in the selected fare were no longer available. As a result, we were unable to complete the ticket issuance, which led to the cancellation of the reservation. We fully understand how disappointing and frustrating this experience must have been for you, and we truly regret the inconvenience caused.
At the same time, we can confirm that the refund for your booking was successfully processed on May 5 to the original method of payment. On the same day, we also sent all refund confirmation documents to your email address.
If the funds have still not appeared on your account, we kindly recommend contacting your bank and providing them with the refund confirmation documents in order to clarify the current status of the transaction, as processing times may vary depending on the payment provider.
We sincerely apologize once again for the unpleasant experience and appreciate your patience and understanding throughout this process.
We would also be very grateful if, after the funds are received, you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.
UPD 11/05
Dear Dana Raanan,
Please be informed that we have sent you a document along with a screenshot from our banking system containing the transaction number related to your refund.
Using this transaction number, your bank should be able to further investigate and clarify the current status of the transaction, as well as check the progress of the refund on their side.
We kindly recommend contacting your bank directly and providing them with the attached document and transaction details for a more detailed review. In many cases, the receiving bank is able to trace the payment internally using this reference number.
We sincerely hope this information will help resolve the situation as quickly as possible. Should you require any additional assistance from our side, please do not hesitate to contact us — we will be happy to help.
UPD 12/05
Dear Dana Raanan,
We sincerely thank you for updating your review. We are very happy to hear that you have successfully received your refund.
We would also be truly grateful if you could consider updating the star rating you left for us now that the funds have been received successfully. This would mean a lot to our team and is extremely important for us.
Once again, please accept our sincere apologies for the inconvenience caused. We truly regret that this situation created difficulties and a negative experience for you.
Thank you for your patience, understanding, and cooperation throughout the process.
السعر الذي يظهر غير السعر الذي يتم خصمه…
السعر الذي يظهر غير السعر الذي يتم خصمه من الفيزا كذب وخداع وتدليس
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي محمد العتيبي،
لتمكيننا من مراجعة جميع تفاصيل حجزك، يُرجى تزويدنا برقم الحجز، أو البريد الإلكتروني المُستخدم أثناء الحجز، أو رقم هاتفك.
ستساعدنا هذه المعلومات في تحديد حجزك وتقديم المساعدة المناسبة لك بأسرع وقت ممكن.
نتطلع إلى ردك.
Felix Turner helps me on finding my…
Felix Turner helps me on finding my booking information. Thank you felix for the prompt support and ease of assistance.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Dummy Temporaryo,
Thank you very much for your kind feedback.
We are glad to hear that Felix Turner was able to assist you promptly and help you find your booking information with ease. We will be happy to pass your appreciation on to him.
Thank you for choosing our service.
I would like to thank Darius Whitfield…
I would like to thank Darius Whitfield for his fast response
26. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mafaz Makki,
Thank you very much for your kind feedback.
We are pleased to know that Darius Whitfield responded quickly and assisted you efficiently. We will gladly pass your appreciation on to him.
i would like to thank mis Hrytsan…
i would like to thank mis Hrytsan Nataliia for her help me in my booking
23. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Sultan,
We sincerely thank you for taking the time to share your feedback with us.
We are truly pleased to hear that you were satisfied with the support you received during your booking process. Your appreciation means a lot to us and serves as a great motivation for our team to continue providing attentive, efficient, and high-quality service to all our customers.
We will make sure to pass your kind message directly to Ms. Hrytsan Nataliia, as positive feedback like yours is always highly valued and encouraging.
Thank you once again for your trust and for choosing our service. We will be happy to assist you again with any future bookings.
DO NOT BOOK WITH THIS COMPANY
DO NOT BOOK WITH THIS COMPANY. They are misleading people. We booked tickets for the date we wanted then they sent us tickets for another random date and then we had someone else tell us they was booked for another date! And we have all this on WhatsApp and emails with of all this. They now won’t refund us after telling us they would. It’s so wrong what they are doing to people.
AVOID.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Kier,
We would like to understand the situation better.
Our priority is to resolve any concerns you may have in a fair and transparent manner. To review your case in detail, we kindly ask you to provide either your booking reference number or the email address used at the time of booking.
Once we receive these details, we will be able to identify your reservation and respond appropriately to your request.
Good agency I usually use and special…
Good agency I usually use and special thanks to Hrytsan Nataliia for the quick support
21. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mohammad Mobarak,
Thank you very much for your kind words and for choosing our service.
We are truly pleased to know that you are satisfied with our agency and the support provided. Your special thanks to Hrytsan Nataliia have been noted, and we will be happy to pass your appreciation on to her.
Your feedback means a lot to us and inspires our team to continue providing prompt and attentive assistance.
They wanted me to send them some money…
They wanted me to send them some money I tried calling to confirm what it was they were charging me for they pretty much hung up on me tried going through the website and no response did not use these guys
20. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Richard Campos,
Thank you for your feedback. We are very sorry to learn that you had such an impression after contacting our service.
We would like to look into your case in detail and check exactly what communication and payment request you received. To identify your booking in our system, please kindly provide your booking number or the purchaser’s email address used when making the reservation.
Once we receive this information, we will review the details of your case carefully and provide you with clarification.
لديكم مشكلة في ربط الحجوزات مع الشركات الناقلة
بحثت في طيران ناس برقم الحجز فلم أجد الرحلة بإستخدام إسم العائلة للثلاثة ركاب
وكذلك فعلت مع طيران بيجاسوس من نفس المطار فلم أجد الرحلة
لديكم مشكلة في ربط الحجوزات مع الشركات الناقلة
19. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي Khaled AlMegren،
حتى نتمكن من مراجعة الحالة بشكل دقيق والتحقق من المعلومات في نظامنا، نرجو منكم تزويدنا برقم الحجز أو بعنوان البريد الإلكتروني الخاص بالمشتري والمستخدم عند إنشاء الطلب.
بمجرد استلام هذه المعلومات، سنتمكن من التحقق من التفاصيل وتزويدكم بالرد المناسب.
UPD 20/04
عزيزي Khaled AlMegren،
شكرًا جزيلًا لكم على تزويدنا بالبيانات اللازمة للتحقق من الحجز.
يسعدنا أن نؤكد لكم أن تذاكركم قد تم إصدارها بنجاح وهي صالحة للسفر. لقد قمنا بمراجعة الحجز من جانبنا، ولا توجد أي أخطاء أو مشاكل في التذاكر داخل نظامنا.
وفي الوقت نفسه، نود أن نوضح أنه توجد حاليًا صعوبات تقنية على موقع شركة الطيران Flynas، ولذلك قد لا يكون من الممكن في الوقت الحالي عرض التذاكر أو التحقق منها بشكل صحيح عبر موقع شركة الطيران. ومع ذلك، إذا رغبتم بمزيد من الاطمئنان، يمكنكم دائمًا التواصل مباشرة مع خدمة دعم شركة الطيران، حيث سيتمكنون من تأكيد أن كل شيء بخصوص تذاكركم على ما يرام.
ونظرًا لأن المشكلة لم تكن في التذاكر نفسها، بل في صعوبة التحقق منها عبر موقع شركة الطيران، فسنكون ممتنين جدًا لكم إذا تكرمتم بتحديث مراجعتكم أو تعديل تقييمكم. إن ذلك سيكون محل تقدير كبير من جانبنا، لأن رأيكم مهم جدًا لنا ويُسهم في عكس الصورة الفعلية عن الخدمة التي قُمنا بتقديمها لكم.
نشكر لكم تفهمكم وثقتكم.
Very disappointing service.
I booked my ticket through Skyscanner via MyTickets, and this has been one of the most unprofessional experiences I’ve ever had. I requested a simple date change, and according to their own procedure, they are supposed to respond within 24 hours. I followed every step correctly.
I submitted the request yesterday, called several times, and even reminded them again this morning. Instead of giving any confirmation or support, they simply closed my request without informing me. On top of that, they are now trying to charge irrelevant and unjustified fees.
Their customer service is extremely slow, unresponsive, and careless. When customers need urgent changes, they expect proper support — not delays, excuses, and ticket closures without action. This is the first time I’ve seen such an irresponsible team.
Very disappointing service. I do not recommend booking through MyTickets.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Customer,
We are truly sorry to learn that you were dissatisfied with your experience and regret the impression this situation has left.
In order for us to carefully review the details of your case and provide you with a proper response, kindly provide your booking reference number and the purchaser’s email address used when the order was created.
Once we receive this information, we will verify the case in our system and provide you with feedback accordingly.
WARNING – They are holding customers’ money and not refunding
I strongly advise everyone to stay away from this company.
Booking number: PT7TV1W5
I have sent more than 15 emails and keep receiving the same copy-paste responses claiming they are “waiting for the airline.” This is simply not true. I have official proof that the airline already refunded them weeks ago.
So where is my money?
At this stage, this is not a delay — this is them holding customers’ funds without justification.
After checking Trustpilot, it’s clear this is a recurring issue. Many customers are reporting the exact same situation: refunds confirmed by airlines but never passed on to the client.
This pattern is extremely concerning and raises serious questions about their practices.
If my refund is not processed immediately, I will proceed with a formal chargeback and escalate the matter further.
Avoid at all costs unless you are ready to risk losing your money.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Sara Lahbibi,
We sincerely regret that you have had this experience, and we truly understand how frustrating delays like this can be.
We would like to assure you that we have carefully reviewed all the details related to your booking, your refund request, and all supporting documents you provided. The delay occurred because we were awaiting the completion of the settlement process required to proceed with the refund. In some cases, this may depend on processing timelines from payment systems, which are unfortunately outside of our direct control.
At this point, we have already initiated the refund process for the funds received from the airline and immediately forwarded your case to our financial department for urgent handling. Please be assured that we are prioritizing your request and will return the funds to you via the original payment method in the shortest possible time.
We truly appreciate your patience and understanding throughout this process. Your feedback means a lot to us, and once the refund is completed, we would be very grateful if you could consider updating your review to reflect the resolution of your case, as this is extremely important for our team.
If you have any further questions or need any assistance, please feel free to reach out at any time.
UPD 16/04
We would like to inform you that today we have refunded the full cost of your tickets to the purchaser’s bank account that was originally used for the payment.
We sincerely hope that this matter has now been resolved for you. If so, and if you feel comfortable doing so, we would be very grateful if you could take a moment to update your review and rating about your experience with us.
Thank you once again for your time and understanding.
Delaying Cancelled Ticket Refund for Months!
I have purchased two tickets from mytickets.ae dated
11.03.2026 (DXB-BKK) and 22.03.2026 (HKT-DXB). Both of the flights are cancelled by the airlines. Since then, the refund hasn't been issued and they have been delaying it with nonsense explanations. I have tried to contacted 20+ times just to receive an answer. Never ever again buying anything from them!
16. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Fethi,
To identify your case correctly and check the status of the refund request, please provide the booking number or the purchaser’s email address.
Once we receive these details, we will be able to review the information in our system and provide you with a more accurate response.
Unacceptable delays and lack of transparency regarding my refund
Date 15 april 2026
I am writing this to express my extreme frustration with the refund process. I have already received email confirmation that my ticket refund is "under process," but I have yet to see the funds.
More importantly, there is a serious issue regarding my luggage refund. The airline confirmed they refunded $70 USD for my luggage to this agency back on March 17th. I have provided all the evidence and details from the airline to the support team via email, yet I am being told they are still "waiting for confirmation."
What kind of confirmation are you expecting when the airline has already confirmed the money was sent to you nearly a month ago? It is clear that the process is being unnecessarily prolonged.
I am demanding a clear, written breakdown of my refund immediately—either via email or a response here. I need to know exactly:
What has been officially refunded.
The specific reason/confirmation you are claiming to wait for regarding the $70.
This lack of accountability and the delay in returning my money is completely unprofessional. I expect a resolution and a full breakdown immediately.
1. AED 1920 deducted from my credit card during ticket booking
2. Received email from ur team AED 1310 refund initiated.
3. Therefore, I'm expecting AED 610 more to be refunded asap.
Thanks vibha
15. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Vibha,
We would like to inform you that the refund for your tickets has already been processed on our side. In addition, today we also received confirmed information from the airline regarding the baggage refund, and this request has now been forwarded to our Financial Department for further processing as well.
Please rest assured that we will make every effort to ensure that the baggage refund is also returned to you in the shortest possible time. We kindly ask for a little more patience while the financial processing is being completed.
We understand how important this matter is for you and appreciate your patience. Please wait for the next update, which will be provided to you as soon as possible.
---
UPD 17.04
Dear Vibha,
Thank you for your patience.
We are pleased to inform you that the refund for the baggage has now been successfully processed on our side.
Please note that the refund for the ticket had already been initiated earlier, and at this stage all refundable amounts have been processed from our side.
Kindly allow a few business days for the funds to be reflected in your account, depending on your bank’s processing time.
We appreciate your understanding and remain at your disposal should you have any further questions.
Avoid them
They will never send you the refund. I have raised my refund request two months ago and since then they waiting for the airline while the airline already paid it one month ago and everytime i follow up they say witing for the airline. My ticket is DXB RUH round trip and ticket number is 202539447
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Hossam Abu Hamra,
In order for us to identify your booking and check the refund information in detail, please kindly provide your booking number or the purchaser’s email address used for the reservation.
Once we receive this information, we will review your case accordingly.
UPD 14/04
According to the email address you provided, we were unable to locate any booking information in our system.
Please kindly check whether the email address shared with us is correct, or alternatively provide your booking number so that we may continue checking your case.
UPD 14/04
Unfortunately, according to the ticket number you provided, we are also unable to locate any information in our system.
Could you please send us an email to info@mytickets.ae
from the same email address you shared here and attach your ticket in PDF format?
At the moment, we are unable to find any booking information in our system based on any of the details provided by you so far. It is therefore possible that the ticket may have been purchased through another service rather than through us.
Delay in ticket refund
I applied for ticket refund, its been three weeks and still havent received the amount. Contacted the customer care for 3 times. But they are saying they dont know when the refund is gonna to receive.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Alby,
Please be assured that your ticket refund request has already been successfully processed from our side. At present, we have sent the refund request to the airline and are awaiting their authorization. Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund on our side.
We understand how important it is for you to receive clarity and your funds as soon as possible. Please rest assured that your case has not been ignored. As soon as we receive the airline’s authorization, we will immediately inform you by email sent to the purchaser’s email address.
We would also like to note that, as stated in refund policy, the refund must be approved by the airline and may take up to 3 months: https://mytickets.ae/en/content/manual-refund.html
We sincerely regret the inconvenience and kindly ask for your patience while the airline completes its part of the procedure.
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