لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My cancelled booking covered four passengers and cost SAR 2,486.17. Flynas confirmed in writing that the refund funds had been transferred, but more than one month later, Mytickets has still not... Se mere
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DO NOT BOOK HERE! It's cheap but it will stress you. I booked here for a flight with porter airlines and when I checked the PNR/Confirmation Number on the airlines' website it automatically cancelled.... Se mere
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LAST NOVEMBER 13, 2025, MY FRIEND OF MINE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME THE TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FILE... Se mere
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يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktoplysninger
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- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
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Refund Eventually Processed, But Communication Needs Improvement
Initially, I had a very frustrating experience with MyTickets regarding my refund after my flight was cancelled. Although the airline confirmed they had remitted the refund to the travel agent, I had to follow up multiple times before there was any meaningful progress.
Update: I have now received my refund. I appreciate that MyTickets eventually processed it after the necessary confirmations were received. However, I believe the communication during the process could have been much clearer, and customers should be given more transparency about refund timelines.
I'm updating my review to reflect the final outcome while keeping my original experience for the benefit of other customers.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mohamed Shafran,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have experienced.
We have carefully reviewed your booking and identified your refund request for the tickets affected by the airline's flight cancellation. In such cases, we are required to obtain the airline's refund authorization and wait for the settlement process to be completed before we are able to issue the refund to our customer. Unfortunately, this is why the process may sometimes take longer than expected.
We are pleased to inform you that we have now received all the necessary confirmations from the airline, and your refund request has already been forwarded to our Finance Department for processing. We will return the funds to the same bank account that was used for the original payment as quickly as possible. We kindly ask you to wait while the final processing is completed.
Once you have received the refund, we would be very grateful if you could take a moment to update your review and rating. It would mean a great deal to our team, as we have been working to resolve your case as quickly as the airline's procedures allowed.
Thank you for your patience and understanding.
Besvarelse fra https://mytickets.ae/
عزيزي عبد المجيد العتيبي،
بعد مراجعة نظامنا، لم نجد أي استفسارات سابقة منكم بخصوص هذا الأمر. كما تأكدنا من حجزكم، ونؤكد عدم وجود أي رسوم إضافية. يبدو أن كل شيء على ما يرام بخصوص حجزكم.
لتمكيننا من دراسة استفساركم بشكل أدق، يرجى مراسلتنا عبر البريد الإلكتروني على info@mytickets.ae مع ذكر رقم حجزكم ووصف موجز للمشكلة. سنقوم بمراجعة طلبكم بعناية، وسنقدم لكم شرحًا مفصلًا في أقرب وقت ممكن.
نتطلع إلى تلقي رسالتكم، ويسعدنا تقديم المساعدة لكم.
Besvarelse fra https://mytickets.ae/
Dear Khadeeja Ansari,
Thank you for your kind feedback!
We're delighted to hear that the entire booking process was smooth and efficient. We truly appreciate your support and look forward to assisting you again on your future travels.
Extra charge on account of using Google Pay while not accepting payment from credit cards
I tried multiple times to pay from the credit card, and every time it was unsuccessful due to some credit card error. And once I used Google Pay at almost 10% extra cost, I could pay from the same credit card.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Umesh Goel,
Thank you for sharing your feedback.
We understand that the situation may have been frustrating. Card payments and Google Pay payments can be processed through different payment channels, even when the same card is used. Because of this, one payment method may be declined while another one is approved successfully.
The final price may also differ depending on the selected payment method, as some options can include additional processing or service fees. All applicable fees are shown before the payment is confirmed, so the customer can review the total amount before completing the purchase.
We are sorry that this caused inconvenience and appreciate you bringing this to our attention.
---
UPD 20/07
Dear Umesh Goel,
We are sorry for the confusion and have carefully reviewed your payment.
We confirm that the price difference was not an additional charge for using Google Pay. Our website offers discounts for payments made with certain types of cards. The card you used through Google Pay was not eligible for such a discount, so the standard price was charged. The exact amount to be charged was displayed before you confirmed the payment.
Nevertheless, we are very sorry that this situation caused confusion. We have refunded you 73 AED, which is the difference between the amount you paid and the discounted price available for eligible cards.
Please accept our sincere apologies once again.
This company has caused us nothing but…
This company has caused us nothing but pain and frustration for over three months. After our return flight from Dubai to Jeddah was canceled due to airspace closures, friends of ours got their refunds in 2–3 days max. Meanwhile, we have been waiting for over three months, even though customer service repeatedly promised it would be processed by now.
Speaking of their customer service, they are completely unhelpful. The agents barely speak English, read strictly from scripts, and offer zero actual solutions. Do yourself a favor and book directly with the airlines. The stress is not worth it. I will keep sharing this everywhere so others don't fall into the same trap!
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Ahmed Alhadedy,
Thank you for taking the time to share your feedback. We are truly sorry for the experience you have had and sincerely apologize for the frustration and disappointment caused by the long refund process. We completely understand how upsetting such a delay can be, especially during an already stressful situation caused by the airline's flight cancellation.
We have carefully reviewed your booking and confirmed that your refund request was submitted for the tickets affected by the airline's cancelled flight.
In cases like this, we are required to obtain the airline's refund authorization and wait until the settlement process between the airline and our company has been completed before we are able to issue the refund to our customers. Unfortunately, this part of the process is outside of our direct control, which is why it may sometimes take longer than expected.
We would also like to reassure you that we have now received all the necessary confirmations from the airline, and your refund request has already been forwarded to our Finance Department for processing. This means that your case has reached the final stage, and the refund will be sent to the same bank account used for the original payment as soon as the processing is completed.
We kindly ask for a little more patience while the final payment is being processed. Please be assured that we are closely monitoring your case and remain committed to completing it as quickly as possible.
Once the refund has been successfully received, we would be truly grateful if you could take a moment to update your review and rating. It would mean a great deal to us, as your updated feedback would reflect the final resolution of your case and is extremely important to our team.
Thank you once again for your patience and understanding. We sincerely appreciate the opportunity to resolve this matter.
تجربه سيئه وخدمة مماطلة …
تجربه سيئه وخدمة مماطلة كذابين الغيت رحلتي بسبب الوضع الآمنى ولم يرجعوا لي مبلغ الرحلة كلما ارسلت لهم قالو ننتظر رد الشركة ومضت 3 اشهر بدون رد وتجاهل حسبي الله ونعم الوكيل فيهم
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي فجر الحريبي،
نشكرك على تخصيص وقتك لمشاركة ملاحظاتك. نعتذر بشدة عن الإزعاج الذي تعرضت له والانطباع السلبي الذي تركه هذا الموقف. نتفهم تمامًا مدى الإحباط الذي قد يسببه هذا الانتظار الطويل، ونعتذر لك من صميم القلب.
لقد راجعنا حجزك وتأكدنا من أن طلب استرداد المبلغ يخص رحلة ألغتها شركة الطيران.
في مثل هذه الحالات، يتعين علينا تقديم طلب استرداد المبلغ إلى شركة الطيران وانتظار موافقتها، بالإضافة إلى استكمال إجراءات التسوية بين شركتينا، قبل أن نتمكن من رد أموال عملائنا. وللأسف، هذا يعني أن عملية استرداد المبلغ قد تستغرق أحيانًا وقتًا أطول من المتوقع.
نؤكد لك أن قضيتك قد أحيلت بالفعل إلى القسم المختص للمتابعة الدقيقة. نحن نتابع تطوراتها عن كثب ونتعامل معها بعناية فائقة. وبمجرد تلقينا أي تحديثات من شركة الطيران، سنتواصل معك على الفور.
نرجو منك منحنا مزيدًا من الوقت، ونقدر صبرك وتفهمك. ونؤكد لك التزامنا التام بحل مشكلتك في أسرع وقت ممكن.
UPD 20/08
مرحبًا فجر،
يسعدنا إبلاغك بأننا حصلنا بالفعل على الموافقة اللازمة لاسترداد المبلغ الخاص بحجزك.
وقد تم تنفيذ عملية الاسترداد من جانبنا بتاريخ 18 أغسطس إلى وسيلة الدفع الأصلية. يرجى التحقق من حسابك، حيث من المفترض أن يكون المبلغ قد وصل بالفعل. وفي بعض الحالات، قد يختلف وقت ظهور المبلغ بحسب البنك أو مزود خدمة الدفع.
نأمل أن تكون المسألة قد تم حلها الآن بشكل مرضٍ لك.
وسنكون ممتنين جدًا إذا أمكنك تحديث تقييمك ومراجعتك بما يعكس نتيجة معالجة طلب الاسترداد.
شكرًا لتعاونك وتفهمك.
Terrible service Mytickets
As I wrote about a month ago, my 4 tickets flight from TLV to LAX, operated by United, had been canceled.
Following Mytickets instructions I filled a money refund form on April 5th, until today, after so many emails and promises that Mytickets are handling and tracking the reimbursement claim, nothing yet happened, besides additional promises.
Do Not Book with this company they do not know how to serve their customers
5. april 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Shay Levin,
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience you have experienced and for the negative impression this situation has left.
We have carefully reviewed your booking and identified the refund request for the tickets associated with the flight that was cancelled by the airline.
In such cases, we are required to submit a refund request to the airline and wait for their authorization, as well as the completion of the settlement process between our companies. Only after these steps are completed are we able to process the refund to our customers. Unfortunately, this is why the refund process may sometimes take longer than expected.
We are pleased to inform you that we have now received all the necessary confirmations from the airline, and your refund request has already been forwarded to our Finance Department for processing.
Your refund will be issued as soon as possible to the same bank account that was originally used to purchase the tickets. We kindly ask for a little more patience while the final steps are completed.
We truly appreciate your understanding and the opportunity to resolve this matter. Once you have received the refund, we would be very grateful if you could take a moment to update your review and rating. It would mean a great deal to us, as your feedback is very important and helps us continue improving our service.
Thank you once again for your patience, and please accept our sincere apologies for the inconvenience.
My flight is canceled without any…
My flight is canceled without any feedback from your side or any solution.
So not recommended to use
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mohmed Elzoghle,
We are sorry to hear that you were left with such an impression of our service.
Please note that a detailed email with instructions on how to submit a refund request for your cancelled flight was sent to your email address. At the moment, we still cannot see a refund request submitted from your side.
We kindly ask you to review your emails, including your spam folder, and submit the request as soon as possible so that the refund process can proceed.
From our side, all necessary notifications and procedures were carried out in a timely and correct manner.
We would also be very grateful if, after reviewing the information provided, you could find the time to update your review and rating about us. This is very important to our team.
GIVE ME MY MONEY BACK!!!!!
GIVE ME MY MONEY BACK!!!!!!
It has been over 3 months since I requested a refund and I am still waiting. You are will be sued if you don't resolve this in 24h. THANKK YOU
Booking reference 6NANVB03
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Emina Alhadedy,
We understand your frustration regarding the waiting time and appreciate your patience.
Please note that the refund for the first part of your journey has already been processed. At the moment, we are still awaiting the refund authorization and settlement for the second flight from the airline.
In cases such as this, we are required to submit refund requests to the airline and wait for their authorization and the corresponding settlement procedures before we are able to transfer the funds to you. Unfortunately, this means that the process may sometimes take longer than expected.
Please be assured that your case remains under our attention, and we will proceed with the refund as soon as the airline completes the necessary steps on their side.
We kindly ask for your continued patience and will keep you informed of any updates.
Horrible service and horrible customer…
Horrible service and horrible customer care. Mental harassment and lies.
15. juni 2026
Besvarelse fra https://mytickets.ae/
Dear Abdul Malik Khan,
We fully understand how stressful and frustrating the situation was, especially considering the multiple airline-initiated cancellations and the travel complications that followed.
Throughout your case, our team made every effort to assist you by continuously coordinating with the airline, securing alternative itineraries, and providing available rebooking options after each schedule disruption. Unfortunately, the airline's operational decisions and repeated cancellations were beyond our control.
As the journey could no longer proceed as planned, your refund was processed in accordance with the airline's authorization. From our side, all necessary actions have been completed correctly, and the refund may simply require a little more time to be fully authorized and reflected by your bank.
Once the funds have been successfully received, we would greatly appreciate it if you could consider updating your review to reflect the final resolution of your case.
Besvarelse fra https://mytickets.ae/
Dear Adeeb,
Thank you very much for your kind feedback.
We are delighted to hear that you found our service fast, helpful, and supportive. Providing efficient assistance and ensuring our customers feel supported throughout their journey is always our top priority.
We truly appreciate your trust and look forward to assisting you again in the future.
He was helpful and patient in the…
Felix Turner: He was helpful and patient in the assistance of confirmation of our booking.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Rencia Grobler,
We are happy to hear that Felix Turner was able to assist you with your booking confirmation and provide the support you needed. Patience, professionalism, and clear communication are qualities we highly value, and it is great to know that Felix delivered such a positive experience.
We will be sure to share your kind words with him.
Thank you for choosing our service. We look forward to assisting you again with your future travel plans.
I had a very disappointing experience…
I had a very disappointing experience with MyTickets, and this will be the last time I book through them.
I booked a round trip to Bucharest through MyTickets. The outbound flight was with Wizz Air, and the return flight was with HiSky.
1. Infant charged as a full-paying adult
I was traveling with a 4-month-old infant, yet I was charged almost €300 for the infant’s ticket, essentially the same as an adult fare.
When I contacted MyTickets by email to clarify this, they told me to contact the airline directly and claimed they had no information regarding the ticket conditions, even though they were the company that sold and booked the tickets.
After contacting the airline, I was informed that the infant fee for both directions should have been only €37 in total. However, because the booking had been made through a third-party agency (MyTickets), the airline could not assist me further.
When I relayed this information back to MyTickets, they avoided taking responsibility and did not provide any satisfactory explanation or solution.
2. Flight cancellation was never communicated
The most serious issue occurred with my return flight. About 15 hours before departure, I logged in to complete online check-in and discovered by chance that the flight had been canceled.
I immediately contacted MyTickets. Their only options were either to accept an alternative flight one week later or request a refund.
The problem is that I was never notified about the cancellation. Neither MyTickets nor the airline sent me any notification. As the booking agency, MyTickets should have informed me as soon as they became aware of the cancellation.
Had I not logged in to perform online check-in, I would have arrived at the airport only to discover there that my flight had been canceled.
Summary
Poor customer service, lack of responsibility, and failure to notify customers about critical flight changes. I paid almost €300 for an infant ticket that the airline later stated should have cost only €37 for both directions, and I was never informed that my return flight had been canceled.
I cannot recommend MyTickets and will never use their services again.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Usama Zidan,
Thank you for taking the time to share your experience. We are truly sorry that your journey with us resulted in such disappointment, especially when traveling with your young child.
We have carefully reviewed your booking and would like to clarify that the infant ticket was issued according to the fare conditions and pricing provided by the airlines at the time of booking. We thoroughly rechecked the reservation details and can confirm that the fare was displayed and charged correctly in the system, with no pricing discrepancies identified on our side.
At the same time, we sincerely regret that you were not informed about the cancellation of your return flight earlier.
We have sent you a detailed explanation by email and, as a gesture of goodwill, we have also provided a promotional voucher for future travel with us. While we understand that this cannot fully compensate for the inconvenience you experienced, we hope it demonstrates our sincere commitment to our customers and our willingness to make things right whenever possible.
If you feel that our efforts to investigate your case, provide a detailed explanation, and offer a goodwill gesture have helped address your concerns, we would be very grateful if you could consider updating your review on Trustpilot. This would mean a great deal to our team and would help reflect the final resolution of your case.
Thank you again for your feedback and for giving us the opportunity to review your concerns.
Illegal practice
I wish there was a score of less than one to give this crooked company. They sold me a ticket which I was unable to manage or even check on the airline website. Turns out that this was a group ticket without my consent or knowledge, and even the airline couldn't view it. It led to a lot of issues for me, and I had to cancel my trip. Contacting them is a nightmare, as you will speak with Russian staff who struggle with English and have no clue about rules and regulations. This company is a fraud and should be closed down! It's a shame that Skyscanner is linked to them, as they are the worst
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Suhail Kazim,
We have carefully reviewed your case and would like to clarify that the ticket was successfully issued and remained valid for travel. We also provided the booking details and confirmation showing that the reservation was present and active in the airline's system.
We understand your disappointment regarding the refund outcome. However, refund requests can only be processed according to the fare conditions established by the airline. Following the review of your request, it was determined that the ticket is subject to non-refundable fare rules, which unfortunately means that no refund can be approved.
While we regret that the result did not meet your expectations, we would like to assure you that all available booking information and confirmations were provided, and the validity of the ticket was verified.
تجربة مقلقة ولكن خدمة العملاء متجاوبة في النهاية
قمت بحجز رحلة على طيران الاتحاد من أبوظبي إلى القاهرة عبر موقع Mytickets.
الإيجابيات: الأسعار كانت تنافسية ومغرية مقارنة بالمواقع الأخرى، وهناك تجاوب سريع من خدمة العملاء عبر الشات المباشر والإيميل بمجرد تصعيد المشكلة.
المساوئ: الموقع واجه مشكلة تقنية كبيرة؛ حيث تم إعطائي كود حجز (PNR) مبدئي دون إصدار رقم التذكرة الإلكترونية (E-ticket) الفعلي، مما أدى لإلغاء الحجز تلقائياً من طرف طيران الاتحاد واختفاء الرحلة تماماً بعد يومين. اضطررت لخوض رحلة طويلة مع الدعم الفني والذكاء الاصطناعي لإثبات المشكلة، وفي النهاية تبين أن الرحلة الأصلية تم بيعها بالكامل، وتم تخييري بين الاسترداد أو التغيير ليوم آخر.
تم التواصل مع الدعم وهناك متابعة حالياً لإصدار التذكرة البديلة ليوم 15 يونيو. أتمنى من الموقع تحسين نظام إصدار التذاكر الفوري لتجنب هذه المواقف المقلقة للمسافرين.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي عبد الرحمن محمد سامي عبد العالم،
نشكرك على تخصيص وقتك لمشاركة تجربتك معنا. نأسف بشدة لما سببه هذا الموقف من قلق وعدم يقين بشأن خطط سفرك.
لقد راجعنا حجزك، ونؤكد لك أنه تم حل المشكلة بنجاح. تم إعادة إصدار تذاكرك بنجاح لرحلة بتاريخ 15 يونيو، وهي سارية المفعول حاليًا.
نتفهم مدى أهمية ثقتك بحجزك، ونقدر صبرك وتعاونك بينما عمل فريقنا على حل المشكلة. بمجرد أن أصبحت الرحلة الأصلية غير متاحة، بذلنا قصارى جهدنا لتأمين حل بديل لك في أسرع وقت ممكن.
كما نرجو منك، بعد إعادة إصدار تذكرتك بنجاح، أن تتفضل بتحديث تقييمك ومراجعتك لخدمتنا. هذا مهم جدًا لفريقنا، ويساعد المسافرين الآخرين على فهم نتائج مواقف مشابهة لموقفك بشكل أفضل.
نشكرك مجددًا على صبرك وتفهمك. نتمنى لك رحلة سعيدة، ونتطلع لخدمتك مرة أخرى في المستقبل.
I am giving MyTicket a one-star rating
I am giving MyTicket a one-star rating, not only because my flight was delayed by approximately four hours, but also because of the way my refund request has been handled.
After the flight was significantly delayed, I requested a refund for the four tickets I had purchased, as the new schedule was no longer suitable for me. I was informed that my case would be reviewed and that I would receive a response. However, it has now been almost a week, and I have received no update, no decision, and no meaningful communication regarding my refund request.
It is extremely disappointing to be told that someone will get back to me and then be completely ignored. What makes this even worse is receiving a survey asking about my experience while my unresolved refund request is still being left unanswered.
I paid for four tickets and expected a reasonable level of customer service, communication, and accountability. So far, I have received none of these. Until this matter is resolved and my refund request is properly addressed, I cannot recommend MyTicket to anyone.
This has been a very frustrating and disappointing experience.
2. juni 2026
Besvarelse fra https://mytickets.ae/
Dear Faisal Alqurashi,
Thank you for sharing your feedback. We are truly sorry to learn about your disappointment and understand how frustrating this situation has been for you.
However, we would like to clarify that schedule changes were initiated by the airline, and unfortunately, we have no ability to influence such operational decisions. Our role is to promptly inform passengers once we receive updated information from the carrier.
Regarding your refund request, we can confirm that it was submitted last week and is currently being processed. We can also see that updates regarding your case have been sent to the email address provided in your booking. We kindly ask you to check your inbox, including your spam/junk folder, in case any messages were filtered there.
Please note that refund requests related to airline schedule changes require authorization from the airline before they can be finalized. While we understand that waiting can be frustrating, we are actively monitoring your case and working to obtain a response as quickly as possible.
We sincerely appreciate your patience and understanding. Please be assured that your request remains under review, and you will be notified immediately once we receive any updates.
I had cancelled my ticket
I book my ticket from this website after some days flight team call me and they said your flight is cancelled when i contact with them they cant replt cant attend call they can't reply like I feel no one is there for customer support they just eat money no reply no support
I feel this website is totally waste of time and money more then 3 months I try to contact with them but still no reply no money refund nothing not recommended
Mohd Dawood
+971508015361
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Muhammad Dawood,
Thank you for sharing your feedback. We completely understand how disappointing it must be to experience a flight cancellation and then wait a long time for a resolution.
We have reviewed the information regarding your booking and identified a refund request for tickets related to a flight that was cancelled by the airline. In such cases, we are required to submit a refund request to the airline and wait for their authorization, as well as the completion of the settlement process, before we are able to return the funds to the passenger.
Unfortunately, because this procedure depends not only on us but also on the airline's internal processes, it may take longer than expected. We understand that this waiting period can be very frustrating, and we sincerely regret any negative impression it may have created.
Please be assured that your case is important to us. We have now forwarded your case for detailed monitoring, and our team is following it very closely. As soon as we receive any update from the airline or regarding the refund process, we will contact you immediately and provide you with the latest information.
We kindly ask for a little more time and appreciate your patience and understanding while the process is being completed.
The worst way to book your ticket
The worst way to book your ticket! DON’T BOOK WITH THEM EVER!
Waiting for the refound from their side for 2 and half months. When we send email or call they always say that its in proccess.
Customer service is 0/0
If you don’t want to loose your mony better book with airline directly.
This company should be reported to the authorities and shut down!
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Emina Haljkovic,
Thank you for your feedback.
We have reviewed your booking and identified that your refund requests relate to flights that were cancelled by the airline. In such cases, we are required to submit refund requests to the airline and wait for their authorization, as well as the completion of the settlement process, before we can return the funds to passengers.
We can confirm that a refund for one of your tickets has already been processed. The refund for the remaining ticket is still pending with the airline, and we are currently awaiting the final processing and transfer of funds.
Unfortunately, these procedures are not fully under our control and may take longer than expected depending on the airline's internal processes. However, please be assured that your case remains active and we continue to monitor it closely.
We understand that the waiting time can be frustrating, and we regret the negative impression this situation has created. As soon as we receive any update from the airline regarding the outstanding refund, we will inform you immediately.
We kindly ask for a little more patience while the remaining refund is being finalized.
This has got to be one of the worst…
This has got to be one of the worst booking companies I have dealt with . I booked a flight from Dubai to zante with connecting flights and my airline has cancelled the flights , I called my tickets.ae to get a refund and they said my tickets are non refundable even though the AIRLINE CANCELLED THE TICKET . After multiple attempts calling them and telling them they finally said that they can process a refund but it can take up to 20-90 days from the airline then another 10 days from them
This was done after 5 attempts calling them and asking them to refund me . By far the worst company I have ever dealt with
They are basically committing fraud refusing refunds for people that had no control over their flight cancellation
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Amir Khoshmanesh,
Thank you for sharing your feedback. We are sincerely sorry for the frustration and inconvenience this situation has caused.
After reviewing your booking, we can confirm that we have received your refund request for tickets associated with a flight that was cancelled by the airline. In such cases, the refund process requires authorization from the airline, and we must wait for both the airline's approval and the completion of the financial settlement process before we are able to return the funds to our customers.
Unfortunately, because several parties are involved in this procedure, the process may take longer than any of us would like.
Our team is following your case very closely, and we will contact you immediately as soon as we receive any updates from the airline or there is any progress regarding your refund.
We kindly ask for a little more time to allow all required procedures to be completed.
سيء جداا
سيء جداا . صعوبات في استرداد الأموال لم تُعالج على الإطلاق، حتى بعد تأكيد شركات الطيران إصدار المبلغ المسترد للشركة.
difficulties with refunds, were not processed at all, even when airlines confirmed the refund had been issued to the company.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزتي إيناس الويتيشي،
نشكركِ على تخصيص وقتكِ لمشاركة تجربتكِ. نأسف بشدة للإزعاج الذي سببناه لكِ وللإحباط الذي أثارته هذه الحالة. نأسف لأن تجربتكِ مع عملية استرداد الأموال تركت لديكِ انطباعًا سلبيًا.
بعد مراجعة حجزكِ بعناية، وجدنا طلب استرداد متعلقًا بتذاكر رحلة طيران ألغتها شركة الطيران. في مثل هذه الحالات، تتطلب عملية الاسترداد عدة خطوات، تختلف من وكالتنا إلى شركة الطيران. نحن ملزمون بتقديم طلب استرداد إلى شركة الطيران، والحصول على موافقتها، وانتظار إتمام عملية التسوية بين شركة الطيران ووكالتنا قبل أن نتمكن من تحويل الأموال إليكِ. للأسف، لهذا السبب قد تستغرق عمليات الاسترداد وقتًا أطول من المتوقع.
نتفهم أنكِ قد تكونين قد تلقيتِ معلومات من شركة الطيران بخصوص الموافقة على الاسترداد، ولكن لا يزال من الضروري إتمام إجراءات الموافقة والتسوية قبل أن نتمكن من إتمام عملية الاسترداد من جانبنا.
نؤكد لكِ أننا نتعامل مع قضيتكِ بجدية بالغة. لقد أحلنا طلبكم إلى القسم المختص للمتابعة الدقيقة. يتابع فريقنا عن كثب سير طلبكم ويبذل قصارى جهده لضمان إنجازه بأسرع وقت ممكن.
سنتواصل معكم فور تلقينا أي مستجدات بخصوص استرداد أموالكم. في هذه الأثناء، نرجو منكم التحلي بالصبر ريثما يتم استكمال الإجراءات المتبقية.
نشكر لكم تفهمكم، ونقدر لكم إتاحة الفرصة لنا لخدمتكم.
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