I have purchased two tickets from mytickets.ae dated 11.03.2026 (DXB-BKK) and 22.03.2026 (HKT-DXB). Both of the flights are cancelled by the airlines. Since then, the refund hasn't been issued and th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a really good experience using mytickets.ae for booking my airline ticket. The whole process was simple, quick, and easy to follow, which made it very convenient. I was also happy to find that... Se mere
Virksomheden har svaret
I strongly advise everyone to stay away from this company. Booking number: PT7TV1W5 I have sent more than 15 emails and keep receiving the same copy-paste responses claiming they are... Se mere
Virksomheden har svaret
لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktoplysninger
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estland
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2,6
Under middel
603 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bad since I paid I can’t…
Bad and disaster since I paid I can’t manage my book g by acceding to site while I click on mange my booking to amend my fight due to sick emergency I have certificate I can’t even access the page. I can’t call take international number I’m waiting more credit . The email they don’t respond
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Norah Al,
Thank you for your feedback. We are sorry to hear about your situation and hope you feel better soon.
Please note that no technical issue has been detected on our side, and the website is currently working in the normal mode. We recommend trying to change your internet connection provider and access your booking again using another Wi-Fi network or mobile internet, as this may help you open the Manage My Booking page successfully.
If the issue still persists after that, please contact us again by email, and we will continue checking your case.
واجهت مشكله في تسجيل وصول الكتروني…
واجهت مشكله في تسجيل وصول الكتروني وساعدتني Hrytsan Natalii بشكل كبير اشكرها جدا لحسن السلوك والصبر ارجو ترقيتها للافضل وشكرا
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي العميل،
شكرًا جزيلاً لمشاركتك تجربتك معنا.
يسعدنا جدًا أن نعرف أن Hrytsan Natalii قد تمكنت من مساعدتك بشكل كبير في مشكلة تسجيل الوصول الإلكتروني، ونقدّر كثيرًا كلماتك الطيبة بشأن حسن تعاملها وصبرها.
سنحرص بالتأكيد على نقل ملاحظاتك وتقديرك لها، فمثل هذه الآراء الإيجابية تعني لنا الكثير.
Besvarelse fra https://mytickets.ae/
Thank you for your feedback, Al Amin!
We’re glad to know that your experience was good. Thank you for choosing our service.
القيمة الأفضل وسرعة التواصل عبر الإيميل
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
عزيزي Mohammed Alshuaibi،
شكرًا جزيلاً لك على تقييمك وكلماتك الطيبة.
يسعدنا جدًا أن نعرف أنك قدّرت الأسعار المناسبة وسرعة التواصل عبر البريد الإلكتروني. نحن نحرص دائمًا على تقديم خدمة مريحة وسريعة لعملائنا.
نشكرك على ثقتك بنا، ونتطلع لخدمتك مرة أخرى في المستقبل.
Mytickets appears to be doing the opposite by refusing a refund for a flight that was cancelled due to the war situation
Cancellation email sent after the flight date - WOWW
Across the GCC, airlines and travel agencies are supporting stranded passengers during this difficult situation ( WAR). Unfortunately, Mytickets appears to be doing the opposite by refusing a refund for a flight that was cancelled due to the war situation, which was completely beyond the passenger’s control.
Worst response ever . Please dont book from this site ever.
This was not a voluntary cancellation from my side. I was stranded in Riyadh, incurred additional hotel expenses, and had to travel back to the UAE by bus after a long and exhausting journey.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Farhan Ahmed,
Please note that your booking was issued for travel on 25 February. On that date, there was no forced cancellation by the airline related to the situation you described. According to the information available in the system, the flight operated with minor changes and was not cancelled. Therefore, the circumstances mentioned in your review do not apply to your booked flight date.
According to the airline’s fare rules, your tickets are non-refundable.
We would also like to note that the fare rules are made available to every customer before the payment is completed. This information is provided in open access so that each customer can review the applicable conditions in advance and understand what to expect in case of changes to travel plans.
waste site don't buy tickets from this…
Waste site don't buy tickets from this site.
They will cheat you 101% sure
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Mr. Yoonus,
We are sorry to hear that you had a negative experience. Could you please tell us what exactly happened?
In order for us to check the situation and assist you, kindly provide your booking number.
Thank you in advance.
Poor costumer support
PNR: CLSXU0PS
I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS).
For several days, I attempted to contact customer support through phone calls and emails concerning a minor issue involving a missing last name on my ticket. Despite the urgency of my upcoming travel date, I received no meaningful response, no proper assistance, and no timely support. The complete lack of communication during such a time-sensitive matter was extremely frustrating and unprofessional.
Because the issue was not resolved and my departure date was approaching, I was forced to cancel my ticket and purchase a new one to avoid travel complications. This resulted in additional financial loss and unnecessary stress, all due to the absence of responsive customer support for what should have been a simple correction.
I have submitted a refund request and expect it to be processed promptly and in full. Given the circumstances and the failure to provide adequate assistance, I believe a fair and timely refund is the minimum appropriate resolution.
I sincerely hope the company reviews its customer support system to prevent other customers from experiencing similar situations.
thank you.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Az Bz,
Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused.
Please note that all ticket-related actions such as passenger data change requests or refund submissions are handled by the buyer/passenger directly via the Personal Account on our website.
Regarding your request to change passenger details submitted on 1 March, it was reviewed and processed by our team on 1 March. Unfortunately, the airline does not allow this type of change, so we were unable to apply the correction.
As for the refund request you submitted today, it was also processed by our team today. Your request has been successfully handled, and our response has already been sent to the buyer’s email address.
Additionally, we could not locate any email inquiries from the email address used to purchase the ticket. Please double-check which address you sent your message to and ensure it was sent to our official support email: info@mytickets.ae
حبيت المصداقيه و رد السريع مباشره اول…
حبيت المصداقيه و رد السريع مباشره اول مره اتعامل مع ماي فلايت اشكرهم على حسن التعامل.
I appreciated their honesty and quick response. This was my first time dealing with MyFlight, and I thank them for their excellent service.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
مرحبًا Hanan Yahya،
شكرًا جزيلًا لمشاركتك تجربتك! يسعدنا جدًا أنك قدّرتِ المصداقية وسرعة الرد، ونفتخر بأن تكون تجربتك الأولى مع Mytickets إيجابية. شكرًا لثقتك وكلماتك الجميلة، ونتطلع لخدمتك مرة أخرى قريبًا.
موقع جيد انصح به
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
مرحباً Ahmad،
شكراً لك على تقييمك! يسعدنا أنك وجدت الموقع جيداً وتوصي به. نقدّر ثقتك بنا، وإذا احتجت أي مساعدة مستقبلاً فريقنا جاهز دائماً لدعمك.
I would strongly advise others to think…
I would strongly advise others to think carefully before booking through mytickets.ae.
I requested a refund almost a month ago after the airline rerouted my flights due to the geopolitical situation in Iran. Because of the new route, I had to cancel the trip. This was not a last-minute change, it was due to circumstances outside my control.
Since submitting the refund request, I’ve received no real progress or clear answer. Each time I contact support, I’m told to “wait” first it could take a week, then two weeks, then up to months. There has been no transparency, no updates, and no accountability.
What made the situation even more frustrating is that I asked them to cancel my return ticket a full week before the flight. Despite this, the ticket was never cancelled and I even received a check-in email. When I contacted them, they simply said they don’t know what happened, which is unacceptable, as cancelling the booking was their responsibility.
This experience has been extremely disappointing. Cheap prices don’t mean much if customer service disappears when you need help.
I would not recommend booking through them.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Momen Ajouz,
We’re sorry for the frustration and inconvenience this situation has caused, especially given that the schedule change was driven by circumstances outside your control.
Your refund request was successfully reviewed and processed on our side, and we have already submitted the official refund request to the airline. At this stage, we are waiting for the airline’s authorization. Due to technical and procedural restrictions, we are not able to finalize the refund (or issue the payment back) until the airline confirms and authorizes the refund request.
Please note that you submitted your refund request on 6 February 2026. According to manual refund policy, the refund must be approved by the airline and the overall process may take up to 3 months: https://mytickets.ae/content/manual-refund.html
As soon as we receive the airline’s authorization, we will immediately inform you via the purchaser’s email with the next confirmed update (including the refund status and any timelines provided by the airline). Thank you for your patience while we await the airline’s decision.
Delayed Refund
I am extremely disappointed with the service I received regarding my cancelled flight with booking ID JTLG5MCX scheduled for 19/12/2025. The airline cancelled the flight due to bad weather, which I completely understand. However, it has now been over two months and I still have not received my refund.
I have contacted customer support multiple times, but the responses were not satisfactory. On one occasion, a customer service representative even disconnected the call without giving me a proper explanation. I was honestly shocked by this unprofessional behavior.
Today, I was informed that my refund will be credited within 10 business days. After waiting this long and receiving unclear communication, it is difficult to feel confident that this timeline will be followed.
The delay in processing refunds and the poor customer service experience have been very frustrating. Customers deserve clear communication, respectful treatment, and timely resolutions especially when the cancellation was not their fault.
I sincerely hope the company improves its customer service standards and refund process so that other customers do not have to go through a similar experience.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Ms. Kaur,
We’re very sorry for the long delay and the experience you described. We are urgently checking the current status of your refund and verifying the latest updates with the provider.
Please kindly wait for our confirmation — we will contact you as soon as we have the verified refund status and next steps.
UPD 24/02
Dear Gurminder Kaur,
We sincerely apologize for the long wait and for the experience you had with our support team. We understand how stressful and frustrating it is to be waiting for a refund for more than two months, especially when the flight was cancelled by the airline due to bad weather.
The delay occurred because we had to wait for the airline’s internal settlement (mutual reconciliation) for the tickets before we were technically able to complete the refund on our side.
We confirm that the full refund has been processed by us today, 24 February 2026. In most cases, the funds are credited back to the purchaser’s account within 1–3 business banking days, depending on the bank and payment system.
If the funds are not received after this period, please contact us and we will provide you with an official refund confirmation, which you can use to check the transaction status directly with your bank.
If your issue is now resolved, we would truly appreciate it if you could update your review or rating to reflect the outcome. Your feedback helps us improve and supports other customers in making informed decisions.
Thank you for your patience, and again, we truly regret the inconvenience caused.
I would like to sincerely thank Hrytsan…
I would like to sincerely thank Hrytsan Nataliia for her outstanding support with my flight issue. She was extremely professional, patient, and responsive throughout the entire process.
She handled everything efficiently, explained the details clearly, and made sure my concern was resolved smoothly. Her communication was excellent, and she truly cared about helping me.
I highly recommend her services to anyone needing assistance. Thank you again for the great support!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Eissa,
Thank you for your wonderful feedback. We’re very glad to hear that Nataliia Hrytsan provided professional, patient, and responsive support, explained everything clearly, and helped resolve your flight issue smoothly.
We’ll be sure to share your kind words with her and the team. We truly appreciate your recommendation and are always here if you need any assistance in the future.
هذا الموقع فيه غرر ومخادعة للمسافر بالأسعار
هذا الموقع فيه غرر ومخادعة للمسافر
وهو أن التطبيق أعطاني أرخص الجوزات، ولكن عند إتمام العملية وإدخال البيانات تفاجأت أن عملية الدفع عبر فيزا ومدى وابل باي ب ١٢٣ ريال
ولم يبين ذلك قبل البدء بالخطوات، ثم لما أتممت الشراء احتسب علي مبلغ إضافي رسوم ٣٦ ريال فأصبح المجموع ١٥٠ ريال،
المفترض يبين ذلك مسبقا قبل البدء بالخطوات وضياع الوقت في التعبئة.
وكذلك البنوك تأخذ ٣٦ ريال على عملية الدفع لهذه الشركة، فهي في الحقيقة ليست رخيصة
تجربة سيئة لا أنصح بالتعامل معهم.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
مرحباً،
لكي نتمكن من مراجعة العملية بدقة والتحقق مما ظهر لكم أثناء الدفع وما تم احتسابه فعلياً، نرجو تزويدنا برقم الحجز أو بريد المشتري الإلكتروني للتعرّف على الطلب ومتابعته معكم بأسرع وقت.
Always great experience
I usually use mytickets.ae as they have very good prices and you can book in few minutes
Always happy to deal with 👏🏽keep up
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Ramah Abdalati,
Thank you for your lovely feedback. We’re really happy to hear you enjoy the great prices and how quick it is to book with Mytickets.ae. Your support means a lot to our team, and we’ll keep working to make the experience even better.
Whenever you need us, we’re here to help.
لقد حجزت وتم إصدار التذكرة سريعا خلال…
لقد حجزت وتم إصدار التذكرة سريعا خلال ٢٠ دقيقة
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
مرحباً أستاذ أيمن،
شكرًا جزيلًا لمشاركتك تجربتك معنا. يسعدنا أن إصدار التذكرة تم بسرعة خلال 20 دقيقة، ونثمّن ثقتك بخدماتنا.
نحن دائمًا في خدمتك، وإذا احتجت أي مساعدة مستقبلًا بخصوص الحجز أو السفر لا تتردد بالتواصل معنا.
Besvarelse fra https://mytickets.ae/
Dear Mohammed,
Thank you for your feedback. We’re glad to hear you found our service great and fast. We look forward to assisting you again.
QEBYOFSZ - No refund for a flight delayed for one day- Scammer alert
My flight was delayed for a day (one day) they offered cancel and refund option. So I cancelled it and book directly to an airline company. guess what? Nothing. No refund. Just several emails they have no intention to cheat and that they are only a third party and that they are doing their best to process my request. Nothing until now. You won’t get your money back! So dont be stingy and book directly from airlines and not use these third party scammers
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Yuki,
Thank you for sharing your experience. We are sorry to hear about the inconvenience caused by the flight disruption.
In order to review your case in detail and check the status of the refund with the airline, we kindly ask you to provide your booking reference number. Without this information, we are unfortunately unable to locate the reservation or verify the refund process.
Once we receive the booking number, we will be able to investigate the matter properly and provide you with a clear update.
--
UPD 29/01
Dear Yuki,
Thank you for providing your booking reference number.
We confirm that your request is currently under review. We are doing everything possible on our side to process it as quickly as possible. Please note, however, that as an intermediary, we cannot influence or control the airline’s internal processing timelines, and the refund status fully depends on the airline’s response.
That said, your request is under our control, and we are actively monitoring the situation. We are also doing everything possible to ensure it is processed as quickly as possible, as it is in our interest as well to avoid delays and to do our best to resolve the matter to your satisfaction. As soon as we receive any update from the airline, we will inform you immediately.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Poor Customer Support
I have purchased a ticket, I paid additional amount to reserve a specific seat for me, they purchased a ticket for me from the airline but they haven't purchased that seat for me. I contacted their staff and trying to explain them the situation but they are insisting that they will reserve the seat 24 hours before the flight which is strange because if someone else purchase that seat before that what they will do? As I have paid for that seat in advance, they should reserve that for me immediately because they have received the amount against that service.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Abdul Wahid Amjad,
Thank you for sharing your feedback.
We would like to assure you that our team is doing everything possible to arrange the requested seat selection service as quickly as possible. Your request is being actively handled, and it has not been overlooked.
As soon as there are any updates, we will contact you directly.
Thank you for your patience and understanding.
The worst
The worst, we booked via the website for an urgent flight, then we paid. later they sent us an Email that we can't afford the price as it's been changed!! This is after they took the money. Their Email & Phone is not responding; it seems fake.
But the good thing is that they've refunded the amount.
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
Dear Hamdan Alawlaqy,
Thank you for your feedback and for sharing your experience.
We sincerely apologize for the inconvenience and the frustration caused. In rare cases, the fare can change after payment due to real-time availability and airline pricing updates. If the updated fare is not confirmed, the booking cannot be finalized, and a refund is initiated.
We also regret that you faced difficulties reaching us. This is not the level of service we aim to provide, and we are reviewing this case to improve our responsiveness and communication.
We confirm that the payment has been refunded. If you need the refund confirmation document for your bank, please contact us with your booking number or the email used for purchase, and we will provide it promptly.
افشل وسيط ولا يتواصل مع الزبون ولا يرسل…
افشل وسيط ولا يتواصل مع الزبون ولا يرسل تنبيهات
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra https://mytickets.ae/
شكرًا لك، السيد Ali.
لكي نتمكن من تحديد حجزك ومراجعة الحالة بدقة، نرجو تزويدنا بأحد المعلومات التالية:
* رقم الحجز (Booking/Reservation number)، أو
* البريد الإلكتروني الذي تم استخدامه عند الشراء.
نعتذر عن أي إزعاج بسبب عدم التواصل أو عدم إرسال التنبيهات، وبمجرد استلام البيانات سنقوم بالتحقق والرد عليك في أقرب وقت.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.