RingGo - The UK Pay by Phone Parking App Anmeldelser 2.178

I have been trying to register/log in - everything i do gets rejected or is invalid - why do people in business create barriers to their services? Why do other organisations farm parking out to a a user unfriendly outfit?

Tried using RingGo and spent a delightful few minutes playing “find the car park”. Eventually managed to start a session and was greeted by a cheerful little timer counting down, reassuring me all was well.

Two weeks later, a £100 fine. Apparently, the app decided to pretend it took my payment, a bold UX choice, really. Because who doesn’t enjoy double-checking their bank every time they park, just to make sure the app wasn’t feeling whimsical that day?

If this is what passes for a functioning product at RingGo, I’d suggest they fire the product team, or at least buy them a book on user experience.

Bit of a parking trap app.

Each time I've used this it has let me down, leading to risking a parking ticket.

First time there was no Mobile reception near the meter - yet it was the only means of paying. Second time worked OK , third time it glitched for over 2 hours, had I not anticipated this I would have gotten a ticket - what's the point of this app ?

Really buggy. Tried to delete account and start again, would not work. Took around 20 mins just to pay £3 to park. Dreadful company using their monopoly to excuse any sort of investment in customer service

Machines don't take cash so forced to use Ringo Phoning doesn't work forced to down load app now think it's a scam app Awful company local authorities should ditch them .

I couldn’t have orchestrated a worse parking experience if I had set out to design one. What a disaster from start to finish! RingGo should never be the only option to pay for parking by card in this day and age. When calling, the system repeatedly misunderstood one letter in my number plate. The promised text message to provide it that way never arrived. The app repeatedly told me I already had an account but failed to allow me to reset the password with various unprofessional error messages. It eventually gave me an option to delete my account which I opted for, but next attempt to access the app gave me all the same errors.

When their app glitched and stopped working on my phone, I found out that there’s no customer support whatsoever. The incompetent numpties in the chat could only suggest turning phone on and off - again and again. Disappointing but rather not surprising after seeing RingGo rating on this site

Update: on third attempt got a working tip from customer support - to uninstall the app. Complying :D

If you can avoid using it, please do it. They don't have customer support. No phone number, noting.
They have live chat where you can speak to both or agent. However, I think even the homan agents are bots or really bad service agents.

They are unhelpful at all.

In the UK for six weeks and almost everywhere you need this app to pay for parking. Possibly great if you live here but if not you are out of luck as the App Store knows I’m not local and won’t let me download it. Makes it very frustrating as coins are usually the only option.

I honestly don’t know how Ringo is still operating. I tried to sign up for an account, but apparently I already had one. Fine, I tried to reset my password. They wouldn’t send me a code. When a code finally arrived, it was completely incompatible because it contained letters, not numbers. I couldn’t get a code by email either, so I was completely stuck unable to log in, unable to pay for parking.

Then I tried their so-called “automated phone system.” Absolutely useless. I ended up having to speak to a real person just to pay for parking, and even that was painful. And to top it all off, they charged me a 15 pence “convenience fee.” Convenience for who exactly? Certainly not the customer.

This is, without exaggeration, the worst parking service I’ve ever encountered. Clunky, broken, and designed to frustrate you at every step. Avoid it if you value your sanity and time.

A diabolical, frustrating experience. Registering kept disallowing entries and then saying I was already registered and then closing entries after too many attempts. They should not be given accounts by city parking authorities. Truly awful and I was pleased to find that they are not related to the Ring security company.

AVOID !!! Do not use their car parks- my experience was I paid my ticket , proof through bank transaction , received a pcr , appealed- 3 yrs later court time £460 as additional costs been put on- luckily I phoned the courts and had to fill online form out to havevthe case re opened- these shoddy companies ( who you can’t speak to in person ) think that the majority will just pay the fines, beware take it further !!

Myringgo is dreadful. The other pay parking by phone apps are way better. I’ve had issues every time I’ve used it. Once it wouldn’t accept my c/card and said it was invalid. Then it wouldn’t accept a different debit card. I used it today in Reading and there was no pay machine, just a sign stuck to a lamp post. I phoned the number rather than use the app or website as I’d had so much trouble with them before. The number wasn’t available for use. So I used the website. It wouldn’t accept my password so I had to change it. Then my car had been registered with the wrong car make. This was because it had previously logged the wrong make from voice recognition when I had previously used the myringgo phone number. I had to delete the car and re register the car with the correct make. This made me late for my hospital appointment. I had already allowed an extra 45 mins in case the hospital car park was full which it was so I had to park in the street. If I need to park somewhere and I see MYRINGGO are the providers I think “Oh no not them again”!I’m sure we could all do without this extra stress just to park our cars. What a nitemare! It’s also a really stupid brand name as well. I can only assume that they provide parking facilities for local authorities much cheaper than their competitors. I hope they close down because they are absolutely useless!

You can't create accounts, you can't upload proof of evidence, if you click "remember this device", it will never let you log in again. A 5 year old could build a more functioning website.

Took us forever to create a profile as it kept taking me back a page over and over. Didn't accept my email address but it's one I've had for years and every other site/app is fine with it! Ended up avoiding car parks that used this app exclusively.

Bloody awful, can’t create an account because I already have one, can’t reset password as it tries to email my mobile number. Also 20p (in)convenience fee. The owner should have unthinkable things happen to them. Bastards.

If I could give zero stars I would. They let you pay even when it is pay and display only!! I paid and still got a parking fine. Please do not trust these scammers. I have deleted the app.

This app needs to be shutdown. Our first experience with it in Ross ended with our bank card being frozen and payment was made to a book store in Cyprus go figure. Yesterday we were at swallow fall car park downloaded app got linked to Connect Seven Fitness and hey presto another bank card gets closed down as £59 spent not by us. Also found a power button on screen which lights up put in reg scan card no problem £2 those that use ring go app £2.60 a 30% mark up. Banks told us not to use this app in future !!!

Parked outside Berkshire Royal Hospital and paid the Ringo fee. Within minutes our card was compromised and funds taken. My card company were hot on the case and they stopped further fraud. Every time we use Ringo there's a problem. We were in two minds to stay when we saw we had parked in a Ringo area but frightened they would pursue us if we moved. (Identification that it was being run by them is very small).

Absolutely hopeless so-called AI Chatbot. Extreme;y frustrating time going round and round on the apptrying to get logged in. Finally "chatted" to someone who also failed to sort out the problem. Am binning the app.