RingGo - The UK Pay by Phone Parking App Anmeldelser 2.178

Why do councils keep giving this dreadful company contracts to operate their parking. The customer service is awful if you actually speak to anyone that is. I changed my car updated my details on my residents permit on Ringo - accepted. However 28 days later it reverted back to my old reg. At no point did it tell me this was a temporary change nor send me a notification . I got a ticket of course I appealed and they withdrew the charge (that’s the first time I’ve ever had a successful appeal). My parking session is now coming to an end but it won’t let me extend - it says you can’t extend as there is an active session. I know that I want to extend this active session before it runs out. As usual customer service unavailable
COUNCILS PLEASE STOP USING THIS COMPANY

Terrible App , couldn’t download on my iPhone 15, wasted 40 minutes, had to abandon the parking in Harrogate location , fortunately found another parking with an app that downloaded in 2 min .. so it’s not my phone problem

scammers ended up with nemblix trying to take money out of my account when trying to download this app at Lowther Castle car park

Incorrect signage lead to a fine, of course I appealed but nothing came of it, also the company used to collect the debt is highly unresponsive meaning its boarder line impossible to see anything from a suitation like this

Awful app, won’t accept password, never get emails to reset bla bla bla. Stressful and perhaps a metaphor for 21st century life…it just never works smoothly.
Horrible …possibly the worst and there are some very bad ones.

Ringo or should it be ring no.
Ringo take no responsibility or involvement when you get a parking ticket related to vehicles type even when Ringo select your ticket from the registration entered and show up the car details before payment.
No accountability for the product they have supplied. Poor show.

0 stars.
Paid for parking Harrogate.
It should have been £1.20 per hour.
I wanted to park for 3 hours.
I was charged £4.10
Found out i was charged extra 50p for a continence fee!!!!
What is that ?A rip off that is what that is. Deleted the app won't be using that again

The record speaks for itself, this operating model should be illegal. Like 1000s of others I forgot to go back into the app and stop parking as was charged more than 8x what I should have paid. To make matters worse, it is impossible to contact Ringo; the webform doesn't work and the email bounces back. I am shocked that in 2025 companies are allowed to get away with this.

Went to Worksop station car park (platform2 side) to pick up my daughter. No signage as to whether it is free to drop off/pick up. Only CCTV and RingGo signs. I rang the number - the only shortest option was for "for a few hours". I was only there for 10 mins (mainly reading the RinGo signs). Nobody to ask. Just a simple sign of charges would be so helpful and cost you very little - eg "free for 20 mins" or "not free for drop-off" - whatever - just try and think about your customers a bit more please and communicate. My daughter kindly paid in the end (for 2 hours) in order to avoid the stress of wondering if a nasty fine would arrive in the post.

I parked in scarborough north Yorkshire parking fee £ 6 for 3 hours ok fine found out I wasn't going to get back to car on time so decided to extend time on ringo app great I thought minimum time to extend is 1 hour at a ripp off price of £ 3.80 absolutely rob dogs.

Downloading this app is not safe - the site has been hijacked by scammers. I ended up signed up to three scam firms Glintum.com and Deximu.com and CKWEdge. com - two of which tried to take a £39.99 ongoing subscription from my bank. Luckily the bank spotted them as scammers and blocked. Now I have to wait 6 days for new card & PIN etc. I will not use car parks that use Ring Go and stick with Just Park who I have been with for years and had no issues.

Advertised prices not an option in the app. Scammers.

Finding it difficult to get a refund I am surely due. Ringo seem to have no interest in customer service or compensation.

Would give minus stars if I could - always some glitch or other with the app leading to huge stress for me. Will avoid parking anywhere that uses RingGo!

Terrible app and company. Unfortunately my council has made us apply for visitor parking permits and you have to do through this awful app/company. I don't drive so do not have a car myself, just need visitor permits and there is no way to do this and the customer service is absolutely shocking

The app is hopeless if you change your car. Frustrating and not intuitive. If you park using their phone number they add 30p to provide a receipt. Be careful! Feels like they are just trying to fleece you.

Most frustrating app I’ve ever used

One of the most disgusting website experiences you can encounter. Wasted 3 hours just to get a permit for parking.

Out of all the parking apps I use this is the most useless and infuriating one

App wouldn't download successfully. 24 hours later found 'Smooth-Hub' had enrolled me at c.£40 a month. I had 48 hours to unsubscribe which I have done but will I still be charged? Another person in the same car park at the same time had (independently) exactly the same experience. Chatbot help absolutely useless (of course)!