I originally phoned for some general information and spoke to Nirin, he was really knowledgeable and super helpful. He guided me through information and support available, without it being too long wi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a query on how to adjust my workplace AVC. Katie was very helpful in advising me how to login and where to adjust the amount. When I further contacted her to confirm I was in the correct area, s... Se mere
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... Se mere
Virksomheden har svaret
Telephone call to ask for support around AVC deductions from salary, where I had made an error resulting in a larger amount than expected taken from salary. The gentleman was polite, listened and was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktoplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Fremragende
330 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Customer Service
Spoke to Nirin who answered all my queries and explained everything very well.
26. maj 2026
Besvarelse fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Lady i spoke to was very helpful.
Lady i spoke to was very helpful.
She guided me through my problems with help and kindness
26. maj 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
My experience was great
My experience was great. I was listened to and questions I had were answered with confidence. I was also offered to be booked in to have a consultation with the team for further guidance on my pension that was arranged.
So yes I am a happy customer.
26. maj 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Great service
Great, efficient, professional service. Dealt with my problem in a speedy and friendly manner. Would definitely recommend!
26. maj 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The person taking my call was very…
The person taking my call was very pleasant and answered my query very quickly.
26. maj 2026
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Helpline support
Although I had difficulty signing in my query was dealt with quickly and in a way that was easy to understand.
26. maj 2026
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Helpful Support Service
The person I spoke to was extremely helpful and sorted out the situation as I had made a miscalculation in adjusting my Shared AVCs. She was able to cancel the adjustment and revert it back to my original contribution.
26. maj 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very helpful and polite staff who were…
Very helpful and polite staff who were helpful and approachable
22. maj 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Superb
Superb. Why? Asked a question got a detailed reply in 15 mins! Faultless. Thank you.
22. maj 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent webinar, then you
The host was excellent, very professional, concise and straight to the point. The information given and explanations that Nick gave made sense and cleared up a lot of the queries i had about the SCAVC, think I will definitely be opting in to that now. Thank you Nick
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Telephone call to ask for support…
Telephone call to ask for support around AVC deductions from salary, where I had made an error resulting in a larger amount than expected taken from salary. The gentleman was polite, listened and was able to quickly rectify the matter for my next pay day. He also kindly asked me if I would be ok for money this month due to a significant reduction in my pay today. Very thoughtful. The phone call took no more than 5 minutes and everything resolved. Excellent customer service
22. maj 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My query on online chat was picked up…
My query on online chat was picked up very quickly and I was assisted by agent Kelsey. She was really helpful and talked me through different parts of the website. She has now made the changes I had been requesting and confirmation of this has arrived. Very happy all round with the service I have received today.
22. maj 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Helpful staff
got to talk to a real person when I needed help to make changes, everything was dealt with quickly and efficiently
22. maj 2026
Besvarelse fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Very Professio.nal and helpful
21. maj 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great service
I had a really helpful conversation with Kelsey today who sorted out my problem really quickly. It was all very easy.
Thank you.
21. maj 2026
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Enquiry dealt with professionally.
The person who assisted me with my enquiry today was very helpful, professional & knowledgeable.
21. maj 2026
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Nirin was very helpful
Nirin was very helpful, polite and dealt with my query efficiently. Thank you.
21. maj 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent service today
Excellent service today, Kristin answered all my questions and was super friendly a****service
21. maj 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.