my money matters. Anmeldelser 265

the reply was very quick and i received the information i required - a good experience.

I have found the team at my money matters knowledgeable and very helpful in answering all questions.

Congratulations, Kelsey!
I wanted to take a moment to follow up on my previous application and express my gratitude for the assistance I received from you, which was as commendable as that of your colleague Nirin. I appreciate that you ensured I have a link in my file for easy access to make any future upgrades or adjustments. Your guidance through my earlier application was invaluable, as you addressed all outstanding issues and provided me with the necessary tools to stay organised. This support has significantly reduced my worry regarding the review of my future plans. Thank you for your efforts; your help is truly appreciated. I hope you continue to spread positivity and support to others, just as you did for me, as it contributes to making the world a better place.

Excellent customer service from Katy, who arranged me an appointment with an advisor for next Monday and actually answered some of my questions - thank you

Kelsey understood my issue and was able to offer an easy solution to it. She was both friendly and professional and will follow up if the actions have been implemented.

No waiting to answer my call and Kelsey was very helpful in answering in questions and booking me an appointment.

Nirin's exceptional customer services to me. I had booked for a training today, however it did show on the calendar of the Money Matter financial Education Coach. He help secure another appointment for me today.

I had an uncertainty with using an application on the MM website which was sorted out by the MM assistant (Sandra).

Called in today with a few questions.
The guy was so helpful, answered all my questions and put me at ease when flapping about making an error

I began to communicate on the chat box. There was a quick reply where I was given a phone number and able to talk to the person directly.
Very lovely person helped me and a meeting quickly arranged.

Consultant was very patient and was very helpful

Issued resolved quickly. Friendly and polite

Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail.
I was reluctant to take the first step in learning more after receiving daily emails for some time now.
I will be joining the scheme next month
Thank you again Nirin.

Process was easy to complete and chat person was helpful and polite

Quick answer to question by Sandra.

Quick to get through on the phone. Kelsey was very friendly knowledgeable and helpful

Attentive advisor, helpful and active looking to find a solution

I wanted to share my thoughts on the Financial MOT webinar hosted by Money Matters, which I recently attended. I found the session to be both fascinating and incredibly informative, offering valuable insights that I’ll be able to use moving forward.

After the webinar, I needed some help regarding the recording, so I reached out to Kate and Narin. They were very helpful and provided the assistance I needed quickly and efficiently. Their support made the whole experience even more positive.