Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Emailed the company with a query. Had a quick response to my question and follow up communication was also speedy. They managed to resolve my query very quickly. Excellent customer service.
Today, I called Money Matters for support and had a great experience. The lady I spoke to was professional, calm and very helpful. She listened carefully and explained everything clearly, especially... Se mere
Virksomheden har svaret
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Kontaktoplysninger
First Floor, 5 Fleet Place, EC4M 7RD, London, Storbritannien
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Fremragende
314 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The company were able to give me advice…
The company were able to give me advice about how much money I could add to my shared AVC and how to go about making the changes if I wished to proceed with clear instructions.
24. juni 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
very quick response to my query
24. juni 2026
Besvarelse fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Great Team of professionals
The My Money Matters Team are always professional and helpful. I always feel listened to when I call them and have a positive experience.
24. juni 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Spoke to Nirin who was both friendly…
Spoke to Nirin who was both friendly and professional. He quickly identified, addressed and dealt with the issue I had and completed the required amendment. Thank you.
24. juni 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent customer service
Today, I called Money Matters for support and had a great experience. The lady I spoke to was professional, calm and very helpful. She listened carefully and explained everything clearly, especially the parts I did not understand. Thank you for the excellent customer service.
22. juni 2026
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The lady I spoke to was very polite...…
The lady I spoke to was very polite and helpful.
She was able to advise me correctly and booked me an appointment with a finance organiser/advisor.
22. juni 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Thank you
The member of staff I spoke to couldn't have been more helpful. She was very generous with her time and I didn't feel at all uncomfortable when my laptop decided to be very slow! Thank you. Great service
22. juni 2026
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Sandra was so helpful and quickly…
Sandra was so helpful and quickly addressed some questions i had so that i could understand.
19. juni 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Nirin was very polite
Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded.
Nirin provided me with the information beyond that which was provided and that I was not certain I could do. Nirin spent a lot of time with me explaining, in simple terms, (what I need) enabling me to be more confident.
19. juni 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
really help and great advice
19. juni 2026
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
gave good information
18. juni 2026
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Sandra was really helpful and gave…
Sandra was really helpful and gave clear answers to my daft questions. I think I know my next steps!
18. juni 2026
Besvarelse fra my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Brilliant customer service officer.
The customer service officer I spoke to was great. Patient, supportive and knowledgable resulting in prompt and fast resolution of my reported issue.
18. juni 2026
Besvarelse fra my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Really useful and delivered to…
Really useful and delivered to understand
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Besvarelse fra my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
AVC query with My Money Matters
The response time in the chat window was very quick and the assistant was able to assist me in with my query in a short time
17. juni 2026
Besvarelse fra my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Niran was extremely helpful and…
Niran was extremely helpful and explained the deductions and associated tax and National Insurance benefits. Thank you!
17. juni 2026
Besvarelse fra my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.