Myhermes Anmeldelser 

Ich habe 2 Pakete mit Hermes verschickt und etwas schlimmeres und unfähigeres habe ich noch nie erlebt (und ich habe bereits einige Erfahrungen mit der Post und GLS).
Beide Pakete sind nicht angekommen.
Das eine wurde, trotz extrem guter Verpackung, unterwegs beschädigt und liegt jetzt IRGENDWO (nicht in meiner Nähe) zur Rückabholung bereit. Das ganze habe ich aus der Sendungsverfolgung sehen müssen, ich habe keinerlei Nachricht von Hermes bekommen, obwohl sie meine E-Mail-Adresse haben.
Das 2. Paket ist auch nicht angekommen und es wird etwas von "Anschriftproblem" schwadroniert. Die Anschrift stimmt, existiert, habe alles überprüft. Vielleicht einfach keinen Bock gehabt am Freitag zuzustellen?
Wieder keinerlei Information an mich, sehe das nur in der Sendungsverfolgung. Wenn die Anschrift angeblich falsch ist, warum keine Nachfrage bei mir???
Wenn man da also nicht reinschaut kann man raten, was mit dem Paketen ist.
So etwas unfähiges habe ich noch nie erlebt. Ich habe für jedes Paket 10.- bezahlt (nach DE)!!! 20.- rausgeschmissen, kann jetzt zusehen, wie ich wieder an die Pakete komme und den Empfängern noch Ersatz leisten! NIEMALS mit Hermes versenden, dann lieber das Geld sparen und gleich die Sendung in den Müll werfen!

If I could rate them zero I would, why amazon us then I have no idea, absolutely a shower of szzt company. Pzz poor customer service.

Always losing my parcel to be honest I'm amazed these waste of space delivery company hasn't been shut down

Tracking information stated item was delivered. Photo evidence showed someone else's door. Map location evidence showed a different road (which has a different post code) How in hell are they even allowed to operate?

Absolutely disgusting who the f@:? is in charge they need stringing up what utter jokes I no longer make purchases if Hermes are the courier

Update to last review, parcel was delivered to my local depot at 2 this morning (according to them) for delivery today, quess what not delivered why are they allowed to have a licence this shouldn't be allowed to go on.
So tomorrow will be day 10 for a next day delivery
package. I shall never again purchase any item I have fore knowledge it is Evri/Hermes as courier

they employ arguably the worst and useless people they can find.they decide when they want to deliver and loose more than they deliver . this company should not exist .

6 houses in my area, 6. And they are all close to one another yet the driver couldn’t be bothered yet again. I have Amazon deliveries every day but if it’s Hermes it can never be delivered.

The reason for this is so that they can charge you the customer an extra fee to deliver it!! Utter scam company and if anyone uses them they won’t get my business.

Most dodge company with distressful standards, laying about attending delivery and claiming nobody at home when we have 24/7 reception service

This company is not to be trusted when I here an item is being delivered by this company I immediately have a pain in my stomach knowing that 8/10 something bad will probably happen like leave my packages to be stolen or leave with a crackhead at some random house down the street or even they say its been delivered and never bring this company needs to go it's the most awful kind of unprofessionalism I've ever known

New slogan "Evri parcel not delivered!"
Why oh why did I use Hermes again. Perhaps I'd got over them dropping my parcel on a local hotel car park for it to be kindly delivered by the staff there to my home.
This time the tracking number on my collection receipt turned out to be already in use for someone else's parcel. Good news, the "chatbot" confirms their parcel is on its way - my parcel, who knows?

I am only giving them a 1 star because it won't allow me to give 0.
They have consistently refused to deliver a package, I believe the driver simply doesn't want to carry it up the stairs so says "couldn't deliver." I have been at my apartment to ring people in, or even help carry it, for 3 days, and they've said they've tried for 3 days to deliver and have failed. This is impossible as every other package gets here fine. I know the ringer works. I know it's easy to find. They're choosing not to deliver.
Their customer support doesn't exist. I can't get through to anyone, I've tried chat bot requests, sent emails, called, and there is no way to speak to a human being to actually solve my problem.
This is, by a wide margin, the worst delivery experience I've ever had.

Terrible delivery one of the worst, they pick the
Parcel up take it to there main centre from there it goes all over the place then to your regional office then you finally get it WHY

I quake in trepidation every time I order online & the courier is Hermes. The latest debacle occurred after my Amazon order arrived later than expected & then the delivery was advertised on the site as having been "...handed directly to the customer", when it had actually been dumped at my front door & left there. I was inside at the time & heard no doorbell.

Hermes aka Evri claim that they have tried to deliver an order of Puppy pads no less than 5 times but need more information. Firstly they made absolutely no attempt to make delivery as witnessed by my CCTV footage and having contacted there customer services 4 times now I have still not heard back from them. Why anyone uses this delivery service beats me.

I can only reiterate the majority of reviews to date that Hermes / Ervi is the worst delivery company I have ever experienced. The only positive, if one can regard it as a positive, is that it is consistently consistent in its appalling service, always compounded by blatant lies i.e. saying it “attempted delivery”, when then is incontestable evidence that no attempted delivery was made.

Like other Reviewers, I am now going to boycott Retailers that use this Company as its ‘chosen’ Delivery/ Courier Company - indeed, that was the actual constructive suggestion of the Courier when my parcel was eventually delivered.

A name change of the Company does not solve the systemic failings, and inept management nor the arrogance of the CEO

Let this be a warning to anyone else who maybe having a item handled by this outfit. If hermes are the courier company dealing with your order. Then shop elsewhere, that does not ship with them. They are absolutely horrendous & unprofessional. They lie, and the goods don't get delivered. In future I will not fall fowl of this useless outfit & wait for the day when hermes go under.

How Hermes are still in business is beyond me.

I was waiting for my parcel for three weeks and yesterday I found out through the seller that the parcel got returned back to them, broken. Before I found that out, and like a mug, I was back and fourth with Hermes trying to locate this bloody parcel; in the end, I sent a message to the CEO as I just couldn't get hold of anyone to speak to. The response back from that email was something along the lines of... 'they decided not to read it' or 'act upon it'. Utterly ridiculous! They just do not care, and I do honestly think they have just become to complacent as a company.