mydome Anmeldelser 

211
•
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Really poor service, I have received my order, but have no email confirmation of the order so cannot prove purchase. Emailed twice, contact form on Web completed and several phone calls, no reply... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Se mere

Bedømt til 5 ud af 5 stjerner

Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years. Much easier to install and operate than many alternatives we have tried, an... Se mere

Bedømt til 5 ud af 5 stjerner

Just thought I'd tell you my experience with my dome, My driveway alarm stopped working so I contacted mydome customer services. Could not be happier with their response replaced the faulty base un... Se mere

Virksomhedsoplysninger

  1. Smartshop
  2. også i
  3. Engrossalg af elapparater
  4. Gør det selv-butik
  5. Leverandør af sikkerhedssystemer

Om mydome

Skrevet af virksomheden

mydome | Protect your home

mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.

When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.

Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

211 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(211)

21 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Highly recommend.

Chose this company. because it looked good value for the quality, Was not wrong. Had a small problem ,so I rang the number , So good to be answered by a human. No hassle .No problem ,instantly said they would send a replacement. Well done Oliver. service as it should be. Highly recommend "Mydome"

19. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Problem quickly solved

One of the units of my Wireless Doorbell Chime Kit malfunctioned and mydome were quick to respond with helpful advice that soon provided a solution. They do appear to take the term "Customer care" literally. Many thanks.

10. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Faulty receiver

Had a problem with my receiver which Nadeem sorted out a replacement straightaway no quibbles and also sent out a doorbell as a goodwill gesture
I cannot recommend this company highly enough and won’t hesitate to tell friends and family to purchase from them too
Thank you again for all your help

8. april 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Avoid this company

UPDATE - MyDome replied asking me to email them details. 7 days later they have not even acknowledged my reply.
Purchased a smart MyDome drive sensor, which failed to work as described. We were told the software developers were at fault, and that they would try to get it changed. Nothing happened, so we returned the item. Not easy as MyDome staff work from home and the phone is not answered. Paid for "signed for" delivery, which is lucky as when I chased a week later they said they had not received it. On being given the tracking details they agreed a refund but refused to pay my postage costs. Avoid this company.

30. marts 2022
Uopfordret anmeldelse
mydome-logo

Besvarelse fra mydome

Hi there Nicky, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Tracey

Bedømt til 5 ud af 5 stjerner

An excellent product with exceptionally good after sales service.

I did have some intermittent issues with a receiver and contacted Nadeem via the support Email link providing a log of those issues and a supporting video. The response from the Company was immediate and within 36-hours, I had installed the replacement receiver and 3-days later, the system is working perfectly. Sensor range and coverage excellent and distance between sensor and receiver not an issue whatsoever given that the sensor was 50+ metres down the driveway and the receiver behind a 2-foot thick solid stone wall.

All in all, an excellent product and competitively priced. Full marks also to the no-nonsense reaction from Nadeem.

23. marts 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Just thought I'd tell you my experience…

Just thought I'd tell you my experience with my dome,
My driveway alarm stopped working so I contacted mydome customer services.
Could not be happier with their response replaced the faulty base unit under warranty no question asked and gave me a door bell button free of charge for saying sorry for what happened.
Can't recommend mydome highly enough.

8. marts 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Reliable help

Just had a very helpful and pleasant person from mydome sort outmy pairing difficulties. Now all good. Highly recommend.

24. februar 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Light Switch Timers

We have had two light switch timers ever since MyDome ( and their previous company) introduced them. They are still working perfectly and are used every time we go away. Thoroughly recommended.

28. januar 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent service and support

I bought a doorbell but unfortunately it didn't work. I contacted the support line and they gave me some ideas to try. None of these ideas worked so they asked me to return the doorbell. They sent me a replacement which works perfectly. Thank you for your excellent service and support

10. januar 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great support team

I would just like to start by saying how pleased I am with the support team, they have been very helpful. I have a number of the Mydome driveway sensor, which I have to say I am very pleased with. When one of my sensors developed a fault within the warranty period, I contacted the support team who have been excellent, and after some preliminary tests they replaced my sensor with the minimum inconvenience to me. A great company and a pleasure to deal with.

20. december 2021
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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