mydome Anmeldelser 

Totally unacceptable customer service. Does not respond to e-mails, feedback form or phone calls. Probably a scam organisation as no response given to emails or telephone messages.
Faulty product supplied but no replacement or refund offered.
Would strongly recommend NOT using this company for orders. If you want to purchase one of their products do so via a reputable merchant such as Screwfix or any other supplier with a customer service division.
It is totally unacceptable for a mail order organisation to supply faulty goods and not offer a refund or replacement.
Action against the company is now required to ensure they comply with trading standards.
UPDATE
following this review the posted reply is further evidence of unacceptable automated customer 'service'. The automated reply which is identical to complaints from other purchaser's is factually incorrect.
I have already given order number and description of fault to customer service. No reply from contact form. Also the item is opened to ascertain it is faulty.
This clearly demonstrates total lack of post sale interest from the seller.

I purchased a pair of door bell ringers Polar. Mydome emailed to say they had been despatched by Royal Mail. 10 days later they had not arrived. We know our postie so would not have gone to wrong address. I emailed and phoned but they did not respond. Just emailed third time to cancel payment

Received email from company offering help to return the items I have not received!! They asked me to use a contact form but there was no link. I replied to this email but it could not be sent because the address did not exist. What is going on??

I had a problem with a lost wheel on my Mydome light switch timer.
It is a few years old but won’t work properly without this wheel. I emailed the company, they responded within 4 hours and are sending a replacement free of charge. Can’t do better than that.
It’s a great product as well. Reliable and easy to use

A part failed due to our having a rather thick light switch. Contacted mydome and a replacement was sent straightaway without charge. Could not hope for better service.

Exceptional customer service today. I have the driveway alert system- 3 sensors and 1 receiver which is absolutely brilliant as a safety feature to my property and being able to have different tones is so helpful to know which one has been activated. This system is brilliant and very reliable and now that I have my question regarding extra receivers answered I will be aware of any "visitors" wherever I am in the house makes it even more useful. I feel so much safer with this decently priced equipment on my property-a fantastic invention and certainly recommend it.

Mydome is an ingenious and innovative product . I have used it to operate 2 on/off cycles a day for over a year and found it exceptionally reliable.
On the one occasion I had contact with their customer support team, I found their response exemplary

I ordered two switches from this company. one was faulty messaged company, made few phone calls no answer whatsoever. stay away. its run by crooks. with no customer service at all. lost one switch worth money. its few months now still there is no answer at all.be careful.

I purchased some light switch timers and unfortunately for a variety of reasons was unable to use them. I tried to contact customer services multiple times via email and phone to investigate returning the three unopened switches with no luck. I had one generic response from "Oliver Rice" who didn't reply to the info I sent. Very disappointing product and very poor customer service.

Oliver rice in customer services provided excellent response to my query , identified the issue with my timer and provided the solution to the problem with free replacement part.
I like My Dome product,as it is easy to use and provide excellent option for lights timer without needing any electrical wiring etc.

Ten years ago I purchased a Light Switch Timer which has worked faultlessly. However, recently a small internal part failed and I emailed the support team. Under the lifetime guarantee, the part I needed was sent out straight away at no expense to me,and within minutes of recieving it the part was clicked into place and the the timer is now working again. 10 of out of 10 for Customer service. Many Thanks.

4 years after buying a pair of drive way sensors, a courier driver knocked one and snapped it off the bracket!
I contacted MyDome support and they sent me two new replacement brackets.
Excellent service.

5 years after original purchase of mydome light switch timer, I moved home and lost a part. Mydome promptly replaced at no cost. Excellent item and even better customer service

I purchased the light switch timer and needed to know EXACTLY how it worked before unwrapping - Oliver e mailed back and gave me the information I needed - Most helpful

Great product, simple to set up, and clear user instructions. Customer support excellent and comprehensive with their replies for more information and technical details. A top rate Company and product.

Brilliant product, that resolves an issue caused by couriers dropping parcels on the doorstep, but not ringing the doorbell. Many hours later, if its not been stolen, you discover a wet parcel if its been raining. This clever device from mydome now lets us know that someone is approaching the house, via the compact and neat flashing and ringing plug-in hub. When fitting the first PIR Sensor, I encountered an issue with the nut securing the ball and socket joint on the bracket. An hour and twenty minutes after emailing mydome, received a response confirming that a replacement nut had been posted to me via Royal Mail 48 - what fantastic support! I suspect that we will be purchasing more products from this company.

I bought the myDome timer as a way of controlling my outside lighting. Watching the additional videos helped me to install the unit and programme it. Contact with company is fast and efficient reference queries. It would be great if the unit could switch individual ganged switches on and off at separate times. At the moment when it say single , double or triple ganged switches, they can only be switched on together. This is where I find the product marketing poor. One actuator can switch 1,2 or 3 switches on or off simultaneously

Oliver took time out via email to give a full response to my query. Which gives me total confidence to purchase their item.

Great service, used products over a few years now and has worked fantastically. Good support provided too.

I am truly impressed with after-sales support and correspondence. I had purchased a timer which worked well and as intended, but needed an insert to be fully functional. When contacted through their website, they responded above and beyond, not just resolving the issue. The correspondence was prompt and supportive. It's not often that you come across such companies and staff nowadays! Based on my experience, I would highly recommend this company and its products.

No Response to emails or calls…….
I placed an order with them last night and at 8.10 this morning received an email saying my order was being shipped by royal mail 48 !!! I paid for next day guaranteed by 1pm. I paid for this service for a reason. I replied to their email, zero response. I have been calling them nearly every half hour until they respond. I think they have all gone to the pub because they are unable to answer the phone. I’m fuming with them for what they decided was ok and even more so because they don’t respond to my calls or my emails. What an incredibly poor customer service. I wish I had ordered the same product from Amazon with a free of charge delivery cost. They’re service is appalling, if I were you I’d keep well away.

Well I was contacted in response to my terrible review and my parcel arrived within the 48 hour window Royal Mail did good! Love the item ordered it’s a great product so well done we got there in the end. Thank you for refunding the extra charge for 1pm delivery too for my trouble