mydome Anmeldelser 

I ordered goods and paid extra for next day delivery as I was going away. The goods were not delivered the next day and nobody answered or returned my calls.

Eventually I had a response and Royal Mail was blamed. By then, it was too late and I asked for my order to be cancelled. They sent them anyway so then I had the bother of having to return them.

The address label sent did not work properly so took the package to a post depot to return. I have had no refund from the company nor any response to numerous emails.

Update:After initial review, the company responded that they wanted to resolve the problem. They agreed a refund. This was not received nor did they reply to 3 emails and a phone message. Furthermore, they never refunded the postage which they had promised to refund when the product was not delivered the next day. Shameful lies and unmet promises. Do not buy from them.

Needed spares for timer. Emailed and got an almost instant reply and spares sent out in the post same day. Excellect support. 5 star.

I recently purchased a MyDome driveway alarm.

The system was very easy to install and commission, but I had a small operational issue which ended up being of my own making.

However, the problem was promptly diagnosed and rectified by Oliver at MyDome via a series of clear, concise and prompt emails - the support received was 1st class!

In summary a positive experience and a great product.

After 11 months of use, I had a problem with the receiver for a driveway sensor. It was still within warranty so the support team sent out a replacement.
My interaction with them was very positive. They were quick to respond and very professional. I'll definitely buy their products again.

Although I experienced a problem with their product, I have nothing but praise for the way that my query was subsequently dealt with by Mydome.
Sadly all too rare these days.

Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years.

Much easier to install and operate than many alternatives we have tried, and not expensive either

We remove the switch timer every time we finish using it, so that we can access the three switches individually. But we recently dropped it and broke a part inside. Without hesitation, MyDome agreed to send us the replacement part immediately.

I have two of the lightswitch timers which have served me faithfully. Last time I used them, one of the switch wheels broke off and I thought that was it. However, I contacted Mydome on the off chance that they might supply parts; something that appears less likely these days. I was pleasantly surprised when Oliver came back and offered me a free replacement back panel to repair it! It's a long time since I've experienced that level of customer service! Turns out that the control mechanism has also failed but I had no hesitancy in buying a replacement unit from them given their support. These are easy to use, work very well and have no electrical issues with needing to be mains powered, something that is not always easy as light switches tend not to have a neutral return!

I needed advice on multiple sounders and got a reply within the hour. So have ordered what I need

Didn’t expect a reply to a query over something that went wrong with my sensor purchased a while ago. Pleased to be proven wrong. Quick and helpful response.

Contacted Mydome and received a reply very quickly
Customer service was outstanding
Highly delighted with the efficiency and speed my query was dealt with
Thank you

Delivered on time. Very easy to set up.

...Had a problem with Royal Mail delivery ...Customer Service were on to the issue immediately ...problem sorted.

Easy to contact,replied within 24 hours.Great after sales service and would recommend the timers to anyone

Excellent customer service.
I am very happy to use this company again.

GREAT EXPERIENCE in ASKING ABOUT THEIR DRIVEWAY ALARM

Absolutely fantastic after service, I had a small error with my order.
I spoke with Oliver and this was rectified immediately.
Can’t thank them enough

Colin

Needed some tech info as new to this. My email answered within 1 hour! With most of the info I needed. Now to purchase the products and then true review starts! All in all so far very good service.

It developed a fault after 8 years of uninterrupted usage. Purchased mine in 2016 and it has been turning off and on my external lights daily with no issues.
I am purchasing a replacement given the incredible quality and long operational life.

We purchased our My Dome 2 years ago, I would definitely recommend this, it plays an important part of our home security. Their warranty and after sales support is brilliant. Thank you

Excellent response to problem with backplate on mechanical timer. Response to problem positive in every respect. Replacement part sent out quickly with no charge. Couldn't ask for more and would certainly recommend them.