Amazing service.I had trouble with my hydro-mashine and contacted them about it.My warranty was not valid at the time,but they resolved the problem very promptly and professionally very quickly.I ju... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service! The machine I purchased had a part that wasn’t working and Miya helped me troubleshoot the issue. We weren’t able to resolve the issue so I was sent a replacement machine very... Se mere
Customer support was great and helpful. They addressed all my questions and concerns. Shipping was packaged well and delivered timely! Highly recommended! Can’t wait to start my body sculpting journey... Se mere
Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Kontaktoplysninger
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
4,8
Fremragende
348 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
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Good customer service
Good customer service for me is paramount in order to trust a company’s integrity, products and services. MYCHWAY company meets my expectations. Their level of professionalism and commitment to their customers is outstanding! In addition my machine is of superior quality and I love it! I can’t wait to my next purchase! I highly recommend this company and it’s amazing products.
15. januar 2024
Uopfordret anmeldelse
Besvarelse fra mychway.online
We're delighted to hear that our customer service has met your expectations.
We take pride in providing superior quality products, and we're thrilled that you love your machine.
If you have any further questions or need assistance, feel free to contact us at service@mychway.online.We are always happy to help.
Very quick shipping and great results!
Very quick! So far machine is working great!
5. januar 2024
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you for your positive feedback!
We're delighted to hear that you experienced very quick shipping and that the machine is working great for you.
Your satisfaction is our priority, and we're pleased to have met your expectations.
Excellent customer service!!!! 100/10!!!
Excellent customer service! I contacted Amelia is regards to an issue I was having with my machine and she replied back in a very prompt manner. She helped me figure everything out with a lot of ease! Thank you Amelia! I now have a fully functioning machine they replaced for FREE!!! Thank you Mychway for your amazing service I will 100% recommend to all fellow beauty industry workers!
13. januar 2024
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you for your fantastic feedback!
If you ever need further assistance or have more questions, don't hesitate to reach out.
Your satisfaction is our priority.
My laser was delivered 3 days earlier…
My laser was delivered 3 days earlier than it said, so I’m extremely happy aboust the fast shipping. When I got it the password didn’t work, however I reached out to Amelia and she quickly responded and helped me get it figured out. The machine works great. I love that it has the cooling tip, it makes the experience pretty painless. I also have the fat cavitation machine and it works great. Next I plan on getting the tattoo removal machine.
11. januar 2024
Uopfordret anmeldelse
Besvarelse fra mychway.online
We appreciate your feedback and are thrilled to hear about your positive experience with our fast shipping and customer support.
If you have any further questions or need assistance, feel free to reach out. Thank you for choosing our products!
Excellent customer service!
Excellent customer service!
When I got first machine, it was malfunctioning, after sending a video and images of it, the customer service rep issued a replacement for me. The agent was always very kind, and responsive. I just got the new machine and it is working good! I’ll recommend them!
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you for your positive feedback!
We apologize for any inconvenience caused by the initial malfunctioning, but we're glad our team was able to assist promptly by issuing a replacement.
If you have any further questions or concerns, feel free to reach out.
This is a fantastic product
This is a fantastic product, packaged very well, easy to use, easy to clean. My clients are very happy with the outcome of each session. Depending on the persons lifestyle, eating habits and level of activity, I have seen anywhere from 1 inch up to 4 inches off in one treatment. I like the fact that I can cover more area during the treatment. Great product!!! Great service!!!
29. december 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
We're thrilled to hear your positive feedback about our product!
We appreciate your acknowledgment of our efforts in providing a great product and service.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
We're committed to your satisfaction and look forward to serving you again!
Great customer service
Great customer service, I had an issue with an equipment delivered to the wrong address, they took care of the issue in a matter of a couple of days I had my equipment. Will definitely buy from them again!
13. december 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you very much for your positive feedback.
Your kind words are greatly appreciated.
Please feel free to contact us for any further inquiries.
Amelia was extremely pleasant and…
Amelia was extremely pleasant and professional. Her customer service is outstanding. I am very impressed with how swift she was in accommodating my request and even more impressed with how she confirmed my satisfaction. Very please with my experience. Thank you Amelia!
12. december 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you so much for your kind words!
Resolving issues promptly and effectively is always our top priority, and we're glad we could address the problem to your satisfaction.
If you ever have any more concerns or questions, feel free to reach out.
The product has not been delivered yet
The product has not been delivered yet, if you knew you were not ready for the influx of orders why accept payment? This feels like a scam and I plan on reporting this to the authorities
1. december 2023
Besvarelse fra mychway.online
Dear Carolina,
We sincerely apologize for any inconvenience caused by not receiving your order in time.
Due to the peak seasons, there may be some delay in receiving your package.
Please rest assured that your package is still on its way,
If you have any further inquiries, please feel free to contact us at service@mychway.online.We are always happy to help.
Thank you very much for your patience and understanding.
Best regards,
Love their products
23. maj 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you so much for your positive feedback! We're thrilled to hear that you love our products. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!
I’m impressed
I’m impressed! The meticulous packaging was my first real impression. It’s easy to fool with marketing, but when the package arrived and I began unboxing, I knew why this company held its excellent reputation. Meticulous.
The YouTube video made assembly easy and helped me learn from the beginning about the machine.
I am ecstatic to have such an amazing tool at my fingertips! At an affordable price!!
27. november 2023
Besvarelse fra mychway.online
We're thrilled that you're impressed with our product!
Your recognition of our meticulous packaging and the helpful YouTube video means a lot to us.
Feel free to reach out if you have any questions or need assistance.
I haven't gotten it yet.
24. november 2023
Besvarelse fra mychway.online
Dear customer,
We sincerely apologize for the inconvenience caused by the delay in receiving your package.
Upon thorough review of our system records, we have confirmed that your order was dispatched on December 2nd and is currently in transit. A shipping notification email has been sent to your registered email address to keep you informed about the progress.
We kindly ask for your patience as the shipment progresses to its destination. Delays may occur, and we appreciate your understanding during this time.
If you have any further inquiries or concerns regarding your order, please do not hesitate to reach out to us at service@mychway.online.
Our team is always ready to assist you and address any questions you may have.
Best regards,
The agent Amelia very helpful and nice
The agent Amelia very helpful and nice, I has many questions ask her, she responded every time, the delivery went smooth, 1 week I got the machine, and lower price, I am very happy so far, I never buy anything from Mychway before but I definitely trust this company and buy more if I need in the future.
28. november 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
We're glad the delivery process was smooth, and you received your machine within a week.
It's fantastic that you're satisfied with both the service and the product.
If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Mychway!
My problem got solved fast
My problem got solved fast. So happy with the service. You all are amazing, Thank you!
26. november 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thrilled to hear we could sort out your issue quickly! We're here whenever you need assistance.
Il n’y a pas de traduction en français…
Il n’y a pas de traduction en français c’est très compliqué pour moi
6. november 2023
Besvarelse fra mychway.online
Thank you for reaching out. We appreciate your feedback regarding the lack of a French translation. We're actively working on enhancing our language support to better serve you.
If you have any specific concerns or queries, please feel free to contact us at service@mychway.online.We are always here to assist you.
Customer Service was prompt and…
Customer Service was prompt and helpful. A good resource!
30. oktober 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you for your feedback! We're glad to hear our customer service was prompt and helpful to you. If you ever need assistance, feel free to reach out.
Customer service was A+
Customer service was A+. I had to reach out because I received my machine right away but not the facial gel. Amelia was quick to respond and answer any questions I had and let me know she was there to help. This is the first time I ordered from Mychway and so far I am happy with how quickly the machine was delivered. I am excited to use the S-shape Aristorm cavitation machine and looking forward to seeing the results.
30. september 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you for taking the time to share your positive experience with our customer service team at Mychway.
We are committed to providing excellent service and ensuring that our customers have a seamless experience.
We apologize for any inconvenience you may have faced with the delayed delivery of the facial gel. Your feedback is valuable, and we'll strive to improve in this aspect.
If you ever have any more questions or need assistance in the future, please feel free to contact us at service@mychway.online.
Excellent customer support
Customer service Amelia, was amazing! Best customer service I’ve had thus far and I mean that. Miya was Also v good with her follow up with me ..I would definitely refer and be with you guys ..thank you
29. oktober 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
We're delighted to hear that you had such a positive experience with our customer service team.
If you ever have any questions or require assistance in the future, please know that we're here to help. Your satisfaction is our top priority, and we genuinely appreciate your support.
My product wasn’t working
My product wasn’t working, after contacting support I was working with Amelia. Very professional, fast responding and really nice person. I was very happy I could work with her. Awaiting now my new machine that should be delivered today. Thank you again Amelia for all your help. Anna.
19. oktober 2023
Uopfordret anmeldelse
Besvarelse fra mychway.online
Thank you for taking the time to share your experience with us.
We hope your new machine arrives as expected.
If you have any further questions or need assistance, please don't hesitate to contact us at service@mychway.online.
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