I ordered a Volvo and asked for delivery by the end of the week — all agreed. They then called to say it wasn't a Volvo but a Mercedes. Next, they contacted me to say they couldn't deliver on Friday a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
These guys are the best. We needed a replacement van in short order to save our camping holiday after our camper went down. Mihai and his colleagues couldn't have been understanding of our situation a... Se mere
We travelled to the UK from New Zealand on the wildlife trip of our lifetime. The plan was to follow wildlife across the country - west to east and north to south from spring to autumn. To make it w... Se mere
I initially made my enquiry from Australia and communication despite different time zones was excellent. The whole process was completed while I was in Australia and picked the car up seven days la... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
A clever, flexible, and convenient way to choose your next vehicle. Mycardirect provides car subscriptions starting from just 1 month, with the option to swap, cancel or roll your subscription from month to month. Our all inclusive car subscriptions include maintenance, road tax, breakdown cover, and replacements for worn tyres - you can even add comprehensive insurance after you order.
Kontaktoplysninger
1 Hall Road, HP2 7BH, Hemel Hempstead, Storbritannien
- 03330155055
- enquiries@mycardirect.co.uk
- mycardirect.co.uk
4,0
God
66 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
car return and annoying policy on fines
Update: after a 9 month contract period, I arranged to return my C3 Aircross to mycardirect. After the negative experience with the fines policy, I was prepared for this to be a painful experience as I felt I was near or had exceeded my 1000 mile/month mileage limit (20p per mile over) and had sustained a dink to the boot lid somehow. Regarding mileage, I hadn't taken into account that the car was delivered to me with 2006 miles on the clock- one to remember for future subscribers. They were also very fair and didn't charge for the dink on the boot. The only impact on my deposit was the fuel shortfall - again reasonable. So a slightly warmer overall experience, but not one I'd probably repeat, for the reason below.
Initial warm glow has faded. Mileage was not a problem, as I discovered that the car Ive received 2 fines in the last 6 months (1 dart tunnel, 1 parking). Each time, their policy is to pay the fine, then charge admin fee of £48. In the case of the dart tunnel and parking fine I would have contested, but was prevented because by paying the fine, it's assumed you accept the penalty. The next update will be after the car return inspection in November, another test of a long term hire company.
7. februar 2023
Uopfordret anmeldelse
First experience with a subscription…
First experience with a subscription service for a car, and was helped through the complete process. Tony was very helpful and the car was delivered and exceed my expectations and it was a higher spec that I thought. Will be definitely using the service again when I need to change the car
24. januar 2023
Uopfordret anmeldelse
Great customer support
The customer support team have been very responsive and take time out to follow up and clarify any queries.
The have been very helpful taking time to find a car which meets my requirements in terms of function and price point. The delivery and return of cars has been well planned and smooth. Thanks to Jeffrey and Tony.
20. januar 2023
Uopfordret anmeldelse
Terrible customer service
I rented a car for 5 months from my car direct. The rental ran from Feb until the end of June 2022.
The car was collected on the 4th of July. There was a chip on the window screen which required a repair. Identified at time of collection. The invoice for the repair came to £48.00. I have a copy.
I paid a deposit of £250, but after 8 weeks I have not received any notification of when the balance of my deposit will be returned.
I call every day and e-mail only to be constantly fobbed off and told it is with another department.
No one calls you back and emails remain unanswered.
I would avoid this hire company at all costs.
31. august 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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