I placed an order on the 3rd of March, and after two weeks have still not received the item or delivery update. When trying to track my order via their website, the website appears to be down with th... Se mere
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Se, hvad kunderne siger
Jako zadovoljan uslugom!!! Album mi je stigao za nekih dva dana od porucivanja, kurirskom dostavom. Sajt je bio veoma lak za korišćenje i poručio sam proizvod putem mobilnog telefona. Iako je album ma... Se mere
Virksomheden har svaret
Loved it! It made a perfect gift for my husband and we may get another for my father in law. But be aware when you pick the photos that the binding where all the pages are stitched together into the b... Se mere
Virksomheden har svaret
This little photo album is ADORABLE!! Even group photos came out clear. The keychain/book is great quality. It took about 2 1/2 weeks to arrive without shipping updates available but customer service... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Mini Leather Photo Albums ✨Memories in Your Pocket
Kontaktoplysninger
Autoput za Nis 27b, 11050, Belgrade, Serbien
- hello@mybookeez.com
- mybookeez.com
4,4
Fremragende
291 anmeldelser
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I loved my little photo albums fromthis…
I loved my little photo albums fromthis site! Just a forewarning though, my tracking links didn't work for the entire length of my shipping time. Rest assured your order will get there, you weren't scammed, and it will be so worth it!
3. juni 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Ashlyn, thank you for the review!
We are glad to hear that you like your Bookeez! We noticed that the shipping information on the USPS website and we are working on a resolution regarding the matter. For future reference, please note that you may reach out to us via email if you have any questions regarding the status of your order.
We hope that your Bookeez lasts a long time and that we'll have another chance to cooperate! 😊
Best,
MyBookeez team
Besvarelse fra MyBookeez
Pozdrav Andrijana, hvala na recenziji!
Drago nam je da ste imali pozitivno iskustvo sarađujući sa nama i da vam se Bookeez dopada! 😊
Srdačan pozdrav,
Bookeez Tim
Frustrating but resolved
Modified: 06/12/23: Once I placed my review here, someone who knew what they were doing contacted me - apologized for the inconvenience, refunded my money and sent me the item I ordered.
I placed an order on March 26th as a present for my niece. It arrived quickly and was beautiful,
so on Apr 13th, I decided to reorder onefor myself. After a significant amount of time, I reached out thru the chat that I had not received the order.
End of Apr, They responded that they had tried to reach me because I didn't include the photos to use - I told them I didn't think I needed to include photos because I was reordering what I had previously ordered. They said for privacy reasons they could not reuse photos. So I resent the photos.
May 2nd, I asked if they received the photos and was told yes, they were sent to production
May 22nd I was told they tried to reach me but couldn't - I paid for engraving but didn't include what it should be. I again sent them the same text from the initial order and was told: I just informed my colleagues to add the engraving and ship the order as soon as possible.
May 27th I followed AGAIN because my status is still "unfulfilled" and was told: Hello, order is shipped out. I have requested your tracking number and will get back to you with it.
May 28th order 12116634 is still in an unfulfilled status - I am VERY frustrated. I would have given 5 stars after my first order, but this has been a nightmare! horrible communication on your end and false info given in response to my queries! I have been told twice that the order was shipped and I would get tracking number, and still says unfulfilled
28. maj 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Mary, thank you for the review!
We are sorry for the inconvenience and miscommunication, we reached out to you in order to resolve the issue as soon as we noticed that there was a problem in the process. We are glad that we've managed to mend the situation and that you're satisfied with the outcome in the end.
Thank you for your patience throughout the process - we hope that your Bookeez will last a long time and hope to have another chance to cooperate with you! 😊
Best regards,
Mu Bookeez team
Beautiful gift
Great quick collaboration. A beautiful and creative gift. All recommendations from me.
25. maj 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Zorica, thank you for the review!
We are glad to hear that everything went smoothly and that you like your Bookeez! 😊
Best,
MyBookeez team
Pohvale za brzinu i za jos lepsi…
Pohvale za brzinu i za jos lepsi proizvod
Svaka cast
24. maj 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Pozdrav Dajana, hvala na recenziji!
Drago nam je da je pošiljka stigla u kratkom roku i da vam se Bookeez dopada! Nadamo se da ćemo imati priliku da sarađujemo ponovo. 😊
Srdačno,
Bookeez tim
Besvarelse fra MyBookeez
Pozdrav Jelena, hala vam na recenziji!
Zaista nam je drago sto je sve proteklo "glatko" i da vam se Bookeez dopada! Nadamo se da ćemo imati priliku da sarađujemo ponovo. 😊
Srdačno,
Bookeez tim
Frais de douanes cachés.. à fuir !
Pareil que pour les autres frais de douanes cachés … 18e en plus pour un porte clef .. bref une escroquerie à fuir !
15. maj 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Lloyd, thank you for the review.
On our website we do advise our customers to check the local importing fees in order to avoid any surprises. The additional fee that was charged was the importing fee which is set by the receivers' country. This is something that we can not affect nor we profit from.
We hope that you like your Bookeez and that it will last a long time. 😊
Best,
MyBookeez team
Absolutely in love with my order
Absolutely in love with my order, took 9 days to arrive excluding weekend, have ordered another and look forward to receiving it
25. april 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Sally, thank you for the review!
We're glad that the parcel arrived on time and that you love your mini album! We hope you'll have a great experience with the other shipment as well and we anticipate your feedback! 😊
Great experience and good communication…
Great experience and good communication once the company was going to despatch the order the item came packed well and is of great quality will order from them again.
24. april 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Husna, thank you for the review!
We're glad to hear that everything went smoothly, that you love your Bookeez and that you'll consider cooperating with us again! 😊
Mini treasured memories
Having treasured memories in mini photo form of my late mum & dad, my wedding day and my son means so much. I carry it around with me everywhere XXxx
21. april 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Caroline, thank you for the review!
We hope that your Bookeez will be an everlasting memento of your loved ones, keeping them close to you. 😊
BEST GIFT EVER!
This is an AMAZING company with over the top customer service! Always ready to respond to questions about your order! Plus, the product itself is unique and super cool and an awesome gift! A+++++ all the way!
28. marts 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Jeanie, thank you for the honest feedback! We're glad to hear that you've had an amazing experience with us and that you like your Bookeez very much! We do hope that we'll have another chance to cooperate! 😊
Good accessories
Good accessories but because it is from a non EU countries local custom can keep theme for a while. Took 14 days to arrive at home in EU.
4. april 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Ok, thank you for the feedback! The delivery time is provided by the shipper is an estimation always presented in Business days. Once our parcels arrive at the customs, we always try to expedite the process but please note that our capabilities are limited. We are truly glad that you love your Bookeez and hope to cooperate with you again! 😊
Still nothing arrive after a month
Order placed a month ago and I still haven’t received anything. It was meant to be a birthday present which now has long passed. Customer service not replying to my email as they say the order has left country of origin but they can’t tell when it will arrive. If I had known it would be shipped from Serbia, I’d have just ordered it from a local shop (which many of them sell similar items).
Update: I have finally received my order at the beginning of April, approximately 1.5 months after I placed my order. Again, the issue was the company did not warn/highlight the fact that the order will be shipped from Serbia so there’s basically no guarantee of shipping time. Avoid if you want your order to arrive on time otherwise you might likely end up not having your present ready for special occasions.
23. marts 2023
Besvarelse fra MyBookeez
Hi Fiona, thank you for the feedback. Once we send the orders out you receive the tracking info which you can use to check the status of the shipment. We always make an inquiry with the postal service in order to find out more about the package's whereabouts. We encourage you to reach out to us via e-mail and provide us with the order number so we may look into the matter once again, check what has happened in the meantime and try to remedy the situation. 😊
***SCAM***
***SCAM***
Ordered over a month a go and nothing has been received. They have now stopped replying to my emails too. Please don’t waste your money.
23. marts 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Olivia, thank you for the feedback! We forward the tracking information to our customers when we send out the packages. Your parcel is being held at the UK distribution centre since March 24th, as you may be able to see on the Royal Mail website. We did make an inquiry with them in order to expedite the process and are still awaiting their response. We also advise you to contact the distribution centre in order to find out more information about the package as they're currently in possession of it and in charge of delivery. 😊
WARNING -Terrible company, DO NOT BUY!
The engraving on my keyring is unreadable, mybookeez did black engraving on black!!!
When I contacted them they said it was gold engraving (clearly not!) & they had tried to do it 3 times!
So they knew it was unreadable and they still sent it to me without mentioning it!
They are uninterested now I am questioning it and asking for the price of the engraving to be refunded as they cannot engrave it properly! .... they have tried 3 times!
24. februar 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Alan, thank you for the feedback.
We're sorry to hear about your experience. We never said that the engraving would be golden, perhaps you've seen it on one of the pictures of a different model. The engraving is done by a laser and we can't pick the colour of it - it varies depending on the surface.
The engraving fee has been refunded. We do hope that you like your Bookeez and that it'll bring a smile to your face for a long time! 😊
A fuir!!
A fuir!!! Grosse arnaque! Frais de douane à payer en plus du livre et de la livraison ! C’est la mauvaise surprise au moment de le recevoir!!!
14€ de plus donc le livre revient à 44€ 😱 beaucoup trop cher pour 7 minuscules photos!!!
18. marts 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Betsy, thank you for the feedback.
Customs fee is something we can not affect and not profit from as it's set by the receiver's country. On our website we advise and encourage our customers to check and review their local importing fees and taxes to avoid any surprises. We have also mentioned that our products are shipped from Serbia.
We hope that you like your Bookeez and that it brought a smile to your face! 😊
Besvarelse fra MyBookeez
Hi Mirela, thank you of the review!
We're excited to hear that you love your Bookeez, we are sure that it will last a very long time! We hope to have a chance to cooperate with you again soon. 😊
Best,
Luka
don’t order here
Totally not worth the 30day wait. Had to pay so much extra for customs. Beware of extra costs, if you decide to order!!!
13. marts 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Karoline, thank you for the feedback. Customs fee is something we can not affect nor profit from as it's set by the receiver's country. On our website we advise and encourage our customers to check and review their local importing fees and taxes to avoid any surprises. We did ship out your order a day after it was placed and it arrived within 12 business days. We hope that you like your Bookeez and that you'll consider cooperating with us again! 😊
ATTENTION!DROITS DE DOUANES NON ANNONCES!
ATTENTION! ARNAQUE AUX DROITS DE DOUANE! Je confirme les récents commentaires : hormis de petites lignes dans les conditions générales, il n'est écrit nulle part (pas plus que sur la facture) que des droits de douanes doivent s'appliquer. Dans mon cas : pour une commande d'un total de 26,04€, il m'est demandé 14 € de frais de douanes!!!
6. marts 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Didier, thank you for the feedback. Customs fee is something we can not affect nor profit of as it's set by the receiver's country. On our website we do advise and encourage our customers to check and review their local importing fees and taxes to avoid any surprises. We hope that you like the mini album! 😊
Nie wieder
Ganz, ganz Mies.
Fast 1 Monat auf den Artikel gewartet! Und dann noch knapp 11€ Zollgebühren. Was für eine Frechheit..
Nie, nie wieder. Dort dürfte niemand mehr bestellen.
1. marts 2023
Uopfordret anmeldelse
Besvarelse fra MyBookeez
Hi Anja, thank you for the feedback.
On our website we have mentioned that we ship our products from Serbia and we advise our customers to check the local importing fees to avoid any surprises.
Imported packages need to get cleared by customs before they enter the receiver's country, this process' length depends entirely on the country's regulations. We always try to expedite this process but please note that our capabilities are limited.
We hope that you like the mini album! 😊
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