Musicbed Anmeldelser 361

Awful, awful customer service. Do NOT use. Give anyone else your business

I've been using Musicbed for a few months now and I love it! Not only do they have some great songs for our videos, but their customer service when I request stems for some of the songs is next level good. 10/10 in my book for sure.

I recently signed up for Musicbed’s free trial to explore their platform and access a few songs. I only downloaded one track and didn’t realize that the trial would automatically renew into an annual business subscription of over $1,000 unless canceled in advance.

As soon as I noticed the charge, I reached out immediately to explain the mistake. The team was polite but completely inflexible. Even though I had not used the subscription, they refused to cancel it without charging a $300 cancellation fee, on top of the $100 first monthly charge that had already been billed — a total of nearly $400 for nothing.

I fully understand the need for company policies, but this situation shows a total lack of empathy or flexibility toward honest user mistakes. Many creative professionals like me (I’m a photographer from Spain, just starting my career) simply cannot afford to lose this amount for a service we never used.

I genuinely hope Musicbed uses the money I’ve paid through this unfortunate experience to improve their transparency and customer support, so future users don’t face the same problem. Sadly, my experience has been extremely disappointing.

The team was incredibly kind, helpful, honest, and understanding. They handled my issue quickly and made the whole process very easy and pleasant. I really appreciated their professionalism and genuine care.

Very prompt and quick feedback on the problem I had, the support team answers pretty quickly.

Great company, they respond quickly and politely

I was searching for a new licensing platform after some fear mongering from another competitor, and came to Musicbed with lots of questions for customer service. They answered all my questions, dispelled my fears, and helped me get signed up for the right plan for me. In addition, finding music that fits the mood of my projects has been quick and easy due to the selection of tracks and sound affects available. Highly recommend.

I had a copyright issue with a song I used on YouTube and reached out for support.
Although situations like this can be quite stressful, the representative handled it very quickly and appropriately.
Knowing that I can continue to receive this kind of support is one of the main reasons I use Musicbed.

Subscripted from 2018 paying full price every year,
accepted price rises until this year, found that $839 was too much this year to renew, and was shocked to see that they would offer it to me for like 40% off halfway on the renewal cancelation process. So i was paying full price for 8 years and there was a way of getting it for 30-40% off by just trying to cancel.. if you could sell it to me for 500, dont try to renew it for 840.
plus forcing the cancellation of renewal to be limited to the last 30 days of a subscription, seems unethical to me.

Edit :They also tried to activate some request for more details from trust pilot to try to get my review taken down. Imagine how many bad reviews end up deleted.

Edit 2: and they lie. From trust pilot email: "Just a reminder that you have 2 days left to provide more information or your review may be taken offline."

Received a response to my email in under 24 hours.

Excellent Excellent Excellent.
Musicbed makes sync effortless.

The best music is only worth it if you can find it, and they help you do just that.

Good service and great customer service. Highly recommend

A well-laid-out and easy-to-navigate website.
Clearance requests are a snap, with automated copyright clearances, and if automation doesn't work, just follow the simple instructions to enable staff to manually clear your video.
Staff are well-trained, very prompt, friendly and helpful, making the entire Musicbed experience a real pleasure, and an absolute must-have for small YouTube creators

Allyson Roach reviewed our claim quickly and professionally. Great service! Would recommend.

I received a quick, polite and helpful response to my initial email.
I was very satisfied and impressed with their professionalism.

Allyson Roach is very kind and helpful each time, I contacted Musicbed. It feels great to be able to call support and actual get a person on the phone. I really appreciate her, for helping me with my recent concerns as well as walking me through the process of submitting my application to be considered for the music library.

Great communication and the team went above and beyond to help with any issues regarding claims on the music. Would fully recommend and I’ll keep using Musicbed for life!

Been a subscriber since 2017 and felt like $840 was a bit much. Tried to cancel my renewal and their website wouldn't allow it. I forgot to follow up and saw $840 auto renewal payment a month later. On the same day I tried to cancel the payment and get a refund via email and they flat out refused to cancel and refund! Do not use musicbed!

I contacted Musicbed support (contact: Allison). They replied quickly and politely. I’m currently waiting for an invitation to the platform — I’ll update this review after I use the service.