Musicbed Anmeldelser 361

I decided to use the Musicbed free trial during the edit of my indie feature film so I could test some tracks out. I'm currently starting a business and have pretty low cashflow so I intended to cancel after the free trial until I could afford the full service. I completely forgot to cancel and then panicked when $160 AUD was taken from my account. At that point I was minus $160. I decided to reach out to the Musicbed support team and explain my situation. They were really responsive and helpful and were kind enough to reimburse the amount, due to my situation. I had already intended on using their service properly once my circumstance changed and now that everything is resolved so efficiently I highly recommend using this service! I'm really happy with my experience!

I very quick and helpful response within minutes of sending the questions

Be very careful before signing up. Musicbed advertises monthly pricing, but in my experience it functions as a 12-month contract paid monthly, not a normal cancel-anytime subscription. That distinction was not presented clearly enough for a commitment of this size.

I realized the issue almost immediately, contacted them within days, and explained that I needed to stop using the service because of a sudden family medical situation. I did not ask for a refund of the first payment. I asked for a reasonable hardship cancellation. They refused.

What made it worse was how they framed my use. They pointed to download/license totals even though most of that was just auditioning music internally while editing. I had no ongoing public use, deleted the videos I made, and removed the downloaded files.

The music may be excellent, but the billing model and customer service left a very bad impression. I would strongly encourage creators to read every word before checking out, because this did not feel transparent or customer-friendly at all.

excellent communication with customer support

Highly efficient service with fast and responsive communication.

Very thankful for Musicbed's fast and effective service on clearing two copyright claims on music we had licensed. Sydney was very helpful!

Jeremy was fantastic at helping me get my music cleared with YouTube. I thought for sure I was going to get ignored like every other music site out there but within 24 hours I had a response and my problem went away. This is what customer service is all about. Music Bed is worth it.

After much research into the industry leader in the fieldJeremy was there to help me out and answer all my questions he was very polite to me and helpful. It was such a great conversation and experience that I look forward to working with Musicbed again and again.

I had forgotten to cancel my subscription after the free trial but luckily Jeremy kindly cancelled my subscription.

I had made a mistake in my purchase, and MusicBed was super helpful in getting it all corrected ~ Thank you

I had a YouTube copyright claim appear on a video even though the music was properly licensed through my Musicbed account. I reached out to their support team and Allyson responded quickly, clearly, and resolved the issue right away.

The whole process was smooth and professional, and it’s great knowing there’s a responsive team behind the platform when questions come up. Really appreciate the help and the excellent customer support.

I used Musicbed for a project and had a really good experience. The platform worked smoothly, I found the track I needed pretty quickly, and everything was straightforward.

I also want to mention their customer support. I forgot to cancel my free trial in time and reached out to them - they were very understanding and handled it professionally. The communication felt personal and helpful, not automated.

Overall, a great experience.

Musicbed not only offers beautiful, quality music, they also have fantastic customer service. I work for a non-profit and when I reached out about getting a discount, they got back to me straightaway and gave me a coupon code. Grateful for their services!

allyson was very responsive and very professional....If she's the face of this company, I wanna see what's behind the curtain and I invite you to do the same...give em a try...tell em Terywayne sent cha.

Great Service - more costly than others but this is where I find ALL my songs - so therefore worth the money (I am a wedding photographer!). Customer Service team very prompt and quick to help! Highly recommend

The issue was solved, but it took 5 days so I lost revenue.

This was one of the best customer support experiences I've had. I spoke with Jeremy - he took the time to explain answers clearly to every one of my questions; he seemed genuinely interested in my project; and even remembered me when I called back to follow up on our conversation a few weeks later. What I most appreciated was his personableness. Thank you, MusicBed, for excellent customer support!!