Musicbed Anmeldelser 361

Allyson helped me and she was detailed in here responses. Also, she responded quickly and which was much appreciated. Highly recommended using MusicBed for the quality music as well as top level customer service.

As many on here have experienced, I began 14-day free trial on Musicbed. Before the end of the trial period, I cancelled my membership, however I did not receive email confirmation. I was since charged for the first months payment and locked into a 12 month contract. As a UK citizen, I am entitled to a 14-day cooling off period, whereby I can cancel my subscription and receive a full refund within 14 days after the payment begins (this is a legal right, even if Musicbed are not a UK based company, because they are available to UK citizens and their marketing is visible in the UK). After many emails back and forth on the matter with Musicbed's customer service team, they continued to refuse my legal right and started to ignore my emails all together. Incredibly disappointing from a company that seems to be well regarded in the creator space.

While their music options are phenomenal, their customer service is incredibly inconsistent and very disappointing. Upon reading prior reviews, MusicBed indicated "In the case of an unexpected or unwanted renewal, we are quite flexible when there has been minimal use of the subscription". Despite contacting them in less than 24h from being charged a yearly subscription (I've been subscribed for years on a yearly subscription at this point), with zero usage on the account, I was continuously told it simply wasn't possible to be refunded. Upon bringing up the above quote, only then did they offer to refund only a portion of the cost. Again, despite zero usage of the subscription.

While I understand the responsibility is mine, I think it's wholly disingenuous to claim being "quite flexible" in cases of an unwanted subscriptions (this case) with minimal or no use. And when there isn't a reasoning of "but there was use of the account," they instead opt to simply be fairly inflexible. Additionally, it's also disingenuous to prevent further auto renewals online until the last month, despite already receiving full payment for a year-long subscription ahead of time. This is a music-based subscription in 2025, not a health insurance plan. I can't imagine it's difficult to easily allow customers to prevent this from happening on days 1-365 of their subscription as opposed to only on days 335-365.

I simply wanted a full refund for an entirely unused product charged less than 24 hours prior and that was denied despite their ability to be "quite flexible".

Musicbed is not for everyone given the cost compared to other services. However, their music library is excellent and my experience with customer support has been great. They respond to questions promptly and courteously, including recently when I had a question about renewal. Recommended.

Allyson was very helpful and quick to respond. She clearly explained my options and made the process of ending my subscription smooth and stress-free. I appreciated the prompt communication and the extra step of applying a credit to my account. Excellent customer service!

They’re great at informing and responding. They answered all questions I had in timely manner!

Team response fast

One of the most important music licensing platforms. Top quality, no other words! 5 stars all life.

It cannot be overstated how pleased I am with the level of service from Musicbed. Not only does the music level up my videos, but the support has been responsive, prompt, warm, clear, and always easily led to a resolution. Deeply appreciated!

Sad that I have to come here for help.
I had tried the free trial recently and cancelled it in time. “ I literally remember receiving the text “your membership will end on this or that date”, something like that.
However there was some sort of error or issue - the subscription still activated even though i had cancelled my trial and therefore I was charged.
I immediately let Musicbed support know, explained the situation in detail, have not touched the platform, had not used songs, downloaded them or anything, yet they avoid paying back the money I was charged and are avoiding that topic entirely.
The last message I got from support was the guy telling me he had finally cancelled my subscription and ended the conversation there, marking the issue solved, and i got the “rate your experience” message afterwards.
I really looked up to Musicbed as a good and premium platform but this is scummy.

Musicbed is hands-down the best resource for high-quality, inspiring music. The selection is incredible, the licensing process is simple, and their customer support is fast and genuinely helpful. They make finding the perfect track easy every time .The interface is super good.

Edit to my initial review:

After an initial experience that was unexpected and left me unsure about Musicbed's platform and product, I had a really excellent customer service experience that was responsive and accommodating. Bravo Musicbed!

Can't fault with my experience with Musicbed, great music and easy to use. Also having amazing customer service when dealing with Jeremy was a big bonus, extremely helpful and friendly making my experience joining up very smooth.

Allyson, was awesome, she helped me with my issue very quickly and even apologized for something that was not even hers or MusicBeds fault. Thank you for such classy customer service.

Musicbed efficiently helped me with an issue on my end. My download failed for a single contract, which can only have one. They told me how their process worked, but they also immediately sought to help me redownload the song I needed. They didn't make me feel stupid or bad by the issue being on my end, but made sure I got everything I needed. I have loved working with musicbed!

Raquel from customer support was a pleasure to work with. She made the process smooth and easy.

Quick, polite turnaround on my inquiry.

I love the quality of the music that Musicbed provides. They have the style and quality of music that I can't find anywhere else! :)

I signed up thinking I was getting a month-to-month subscription based on their pricing presentation, only to discover I was locked into a full 12-month contract. When I contacted customer service immediately after realizing this (having only used the service for one month), I was offered zero accommodation.
This appears to be intentional, as they won't allow you to disable auto-renewal until 30 days before renewal (10+ months away). On the other hand, you can click "Keep Subscription" at any time.
I tried to resolve this reasonably, asking to cancel the future subscription charges. Their response was "policy is policy" with no regard for customer satisfaction. When I escalated to supervisor Grant, he told me he "can't do anything mid-subscription." It's the beginning of the second month after I realized I was charged.
They refuse any flexibility, even for customers who contact them immediately.

*Update
Thanks for your response. However, your claim about the “significant usage of more than 20 songs” is factually incorrect. I used about 3 songs in my actual projects, which you can verify through your sync ID system or usage tracking.

If you’re counting every download, including songs I tested but didn’t use, as “usage,” that’s misleading. Users need to preview and test music to see if it fits their projects; that’s the entire point of a music service. If there’s a way to test music in projects without downloading it, I’m unaware of it.

The confusion comes to from your pricing presentation, which emphasized monthly.