Thought I was buying boots "for life". Sole came adrift. Eighteen months after raising issue boots eventually replaced. It was only through my own persistence and help of the retailer (Whites agri.ie... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum! Keine kostenfreie Rücksendung... Se mere
Virksomheden har svaret
Sehr solide Stiefel, absolut empfehlenswert! Warm, bequem und wasserdicht. Perfekt bei jedem Wetter! Auch die Lieferung erfolgte rasch und unkompliziert. Ein kleines Minus war das Rücksendeetikett, we... Se mere
Virksomheden har svaret
My new Mick Boots just arrived, and I’m absolutely thrilled! 🌧️✨ A perfect mix of sturdy design and elegance, with top-quality materials and amazing comfort even after hours of wear. Ideal for tackl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Muck Boots are renowned for its exceptional support and protection. It all started with a universal problem - muck. Wet, messy, muddy, dirty muck, and we determined to find a solution for keeping our feet warm and dry through it all. So we set out to build the most protective, most comfortable, most reliable boots on the planet - no matter what the conditions. And The Original Muck Boot Company was born providing 100% waterproof boots and footwear that withstand the muckiest situations in every season. Over the past two decades we have had the freedom to innovate, experiment, and test our wellies in every single element - because outside, there are way more than four seasons. That's why we've designed each of our wellingtons to work hard for every task and brave every condition - so you can be protected, productive, and always in your comfort zone, no matter what the weather.
Kontaktoplysninger
Storbritannien
- muckbootcompany.eu
4,0
God
162 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The Shopping to germany is very…
The Shopping to germany is very expensive. The Boots are comfortable.
15. juli 2024
Besvarelse fra Muck Boots EU
Hello Karina, thank you for leaving a review. Whilst we are glad to hear the boots are comfortable, we are sorry to hear about the shipping costs. We are reviewing our shipping couriers to improve our services, please bear with us.
Der Bestellprozess ist umständlich.
Der Bestellprozess ist umständlich.
Dann hatte ich ein Paar Stiefel geordert in Größe 10.was mir nach dem Messen vorgeschlagen wurde. Jetzt habe ich ein Paar bestellt, das die Größe 9 hat, was aber sehr knapp ist.
Jetzt müsste ich für Rücksendung ca. EUR 30,00 bezahlen, wenn ich das umtauschen würde. Dabei bin ich verunsichert, was die Größe betrifft und behalte einfach die Schuhe.
12. juli 2024
Besvarelse fra Muck Boots EU
Hi Rainer, we are very sorry to hear that your boots were not an ideal fit! We have passed your feedback along to our Product team, so that they can be included in our ongoing product review process. We are also working on improving our Return services, please bear with us!
Great boot,
Great boot,
Had it before with other design. Daily worn in the garden and when I walk with the dogs.
Nice price, Quickly delivered and water proof
14. juli 2024
Besvarelse fra Muck Boots EU
Thank you so much for your comments Astrid!
Everything perfect
Everything perfect. As to the product, bought winter boots, therefore difficult to rate the product right now.
12. juli 2024
Besvarelse fra Muck Boots EU
Dear Claudia, thank you for taking the time to leave this review. We hope that our boots will serve you well for the winter ahead. If there is anything we can help with, please don't hesitate to get in touch with our customer services team.
Besvarelse fra Muck Boots EU
Hi Thomas, we can only apologise that DPD did not deliver your parcel. Having followed the tracking details, it seems that it took a while clearing Customs. We will escalate this to our DPD account manager to resolve this for you and get in touch as soon as possible. Thank you for your patience.
Sehr schnelle Lieferung
Lieferung war sehr schnell und gut verpackt. Erteindruck der Qualität, sehr gut. Mehr zeigt erst der Langzeittest.
9. juli 2024
Besvarelse fra Muck Boots EU
Hi Mario, thank you for your 5 star review! We are thrilled to hear you are happy with your purchase and buying experience. We have an extensive Care Guide on our website to keep your boots looking their best.
Besvarelse fra Muck Boots EU
Thank you Mary! We're glad you had a good experience from the Muck Boots website.
Inadequate Customer Service and Limited Return Options
The possibility to return a product is extremely limited, at least from Germany. The website clearly had an issue, as there was no information available on how to return a product. The deadlines for returns are very short, and the customer has to handle the entire return process on their own. Inquiries with customer service were also disappointing, as they kept referring to the faulty website. I cannot recommend this at all.
17. juni 2024
Besvarelse fra Muck Boots EU
We are very sorry to hear about the issues you've encountered with your purchase and the challenges you've faced with our service. We have a dedicated page regarding returns on our website but we will review the information for improvements. We are also working to provide a better return experience, thank you for your patience.
This is my 2nd pair
This is my 2nd pair, 1st pair still going strong just wanted a different colour & height of boot.
1. juli 2024
Besvarelse fra Muck Boots EU
Great feedback, thanks Aoife! If there's anything else we can help with, please do not hesitate to contact our customer service team.
The inside of both heels ripped within…
The inside of both heels ripped within a few days- very disappointing
30. juni 2024
Besvarelse fra Muck Boots EU
We are so sorry to hear about this Liam. This is certainly not the standard we aim to provide. If you purchased directly from the Muck Boot website, please contact our customer service team (help@muckbootcompany.eu) with your order number, images of the fault and an image of the manufacturing stamp printed inside the boots and they will be happy to help you. If you purchased elsewhere, please contact the retailer who will be happy to assist you further.
Poor communication with customer…
Poor communication with customer service. Eventually resolved but the effort I felt was pretty much all my end.
30. juni 2024
Besvarelse fra Muck Boots EU
Hi Caroline, we can only apologise that DPD did not deliver your parcel. We will escalate this to our DPD account manager to ensure this does not happen again. If there is anything else we can do, please do not hesitate to contact us (help@muckbootcompany.eu)
The service is always good & the boots…
The service is always good & the boots too.
I have arthritis in my feet and I struggle to find footwear which is comfortable and can fit my bespoke orthotic inserts.
I have a campsite in Normandy so wear my boots 300 days a year.
I buy Arctic sports every time but sadly this time they are a little smaller so not as comfortable. Rather disappointing
28. juni 2024
Besvarelse fra Muck Boots EU
Thank you Kari for the feedback. We can only apologise that your boots weren't quite the right fit for you. Please be assured that we still make our bestselling Arctic Sport Boot to the same specifications and high quality we always have and pride ourselves on maintaining these standards.
Great boots, but…
The boots are great, but the shipping policy to EU is very bad if you have to return any item…
27. juni 2024
Besvarelse fra Muck Boots EU
Hi Bernd, thank you for taking the time to leave a review. We are working on improving our return services, please bear with us.
Besvarelse fra Muck Boots EU
Thank you for your 5 star review Michael!
Ware kam nie an
Boots gekauft, fast vier Wochen ergebnislos auf die Ware gewartet, die sich inzwischen von selbst retourniert hat und jetzt warte ich auf die Rückerstattung des Kaufpreises. Auf den horrenden Versandkosten bleibe ich wahrscheinlich sitzen. Schlechter kann ein Kauf nicht laufen. Schade.
25. juni 2024
Besvarelse fra Muck Boots EU
Hi Tanja, we can only apologise that DPD did not deliver your parcel. We will escalate this to our DPD account manager to ensure this does not happen again. We have checked your order and can see that it has been fully refunded in our system, including any shipping costs. If there is anything else we can do, please do not hesitate to contact us (help@muckbootcompany.de).
Rücksendung aus Deutschland und Qualität
Ich habe die ersten Stiefel ( ich hatte mich in einem England Besuch darin verliebt bei meiner Freundin)eine Nummer zu klein bestellt , es stand zwar überall , dass ich die Stiefel zurück schicken kann, da die email Adresse muckboots.de lautet , bin ich nicht davon ausgegangen dass ich die Stiefel für ein Porto von 30€ nach England zurück schicken musste , das fand ich sehr unangemessen. Die Rückerstattung des Geldes ging aber sehr problemlos.Trotzdem habe ich mir noch einmal welche bestellt, diese passen jetzt gut , aber die Sohlen sind sichtbar ungleich angebracht (eine ist vorne weiter hoch gezogen ) da die Stiefel jetzt aber passen, waren mir die erneuten 30€ jedoch zu teuer für die Reklamation. Jedoch für sie: Stiefel für 144€ im so toller Qualität müssen gleich aussehen !
27. juni 2024
never again from the UK
if i could, not even one star!!
It was not obvious, that ist costs 29,99 € to send it back. I was not ovious, that it comes from the UK.
If had known, i would not have bought them!!!
Never again!
2. juni 2024
The shoe was much too big despite…
The shoe was much too big despite accurate measurements.
i am still waiting for a refund of the return.
20. maj 2024
Bestellung und Lieferung ohne Probleme
Bestellung und Lieferung ohne Probleme, gewohnt super Qualität, alles bestens.
19. maj 2024
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