Thought I was buying boots "for life". Sole came adrift. Eighteen months after raising issue boots eventually replaced. It was only through my own persistence and help of the retailer (Whites agri.ie... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum! Keine kostenfreie Rücksendung... Se mere
Virksomheden har svaret
Sehr solide Stiefel, absolut empfehlenswert! Warm, bequem und wasserdicht. Perfekt bei jedem Wetter! Auch die Lieferung erfolgte rasch und unkompliziert. Ein kleines Minus war das Rücksendeetikett, we... Se mere
Virksomheden har svaret
My new Mick Boots just arrived, and I’m absolutely thrilled! 🌧️✨ A perfect mix of sturdy design and elegance, with top-quality materials and amazing comfort even after hours of wear. Ideal for tackl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Muck Boots are renowned for its exceptional support and protection. It all started with a universal problem - muck. Wet, messy, muddy, dirty muck, and we determined to find a solution for keeping our feet warm and dry through it all. So we set out to build the most protective, most comfortable, most reliable boots on the planet - no matter what the conditions. And The Original Muck Boot Company was born providing 100% waterproof boots and footwear that withstand the muckiest situations in every season. Over the past two decades we have had the freedom to innovate, experiment, and test our wellies in every single element - because outside, there are way more than four seasons. That's why we've designed each of our wellingtons to work hard for every task and brave every condition - so you can be protected, productive, and always in your comfort zone, no matter what the weather.
Kontaktoplysninger
Storbritannien
- muckbootcompany.eu
4,0
God
162 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
After sales not good enough
Thought I was buying boots "for life". Sole came adrift. Eighteen months after raising issue boots eventually replaced. It was only through my own persistence and help of the retailer (Whites agri.ie) did they eventually offer goodwill replacement.
Not good enough Muckboot!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Muck Boots EU
Hi Dave, thank you for sharing your feedback. We sincerely apologise for the frustration and long delay you experienced with your warranty claim. Please note that our team only manages purchases and warranty claims made directly through our official website, so we are unable to influence third-party retailers' warranty policies. We are glad to hear Whites Agri managed to resolve this for you and we hope your new pair serves you well.
Tolle Boots
Die Boots sind einfach toll, alle! Abwicklung und Versand laufen reibungslos.
8. marts 2026
Good retail experience
Good retail experience! Delivery was fast! Great product! Have been wearing muck boots for over 20 years!
30. april 2026
Besvarelse fra Muck Boots EU
Hi Manuel, we love hearing feedback like this - thanks for taking the time to review us!
Boots look nice but not functional
Customer service was lovely but even when I bought a second pair same problem. The boots leak really badly. So disappointed.
** Edit to add if the boots aren't suitable for our climate they why are they even for sale in Ireland**
I bought them because my normal wellies and thick socks still levdt me with cold feet. I live on a mountain and we have snow and cold rain frequently so I wanted something warm. So by the sounds of it they are not fit for any purpose!
I know it's not just me that is having problems, I went to visit a friend recently, her Artic ll were 6 months old and falling apart. She said she wouldn't get another pair.
1. februar 2026
Besvarelse fra Muck Boots EU
Hi Pippa, we're glad you had a great experience with our team, but we're disappointed to hear you're having trouble with moisture. It’s possible the Arctic Sport II, which is designed for extreme cold, is actually providing too much warmth for you, leading to internal condensation that can feel exactly like a leak. You might find a better match in our All Seasons wellies, which offer great protection without the heavy insulation. Please get back in touch with us at help@muckbootcompany.eu so we can help you find the right fit for your adventures.
Ideal for dog walking in a country environment.
Prompt delivery, wellingtons are very comfortable to wear, appear strong and durable .Im very happy with my purchase.
12. marts 2026
Besvarelse fra Muck Boots EU
Hi Cathy, thank you so much for the 5-star review! We’re thrilled to hear your new wellies arrived quickly and are hitting the mark for comfort and durability. Thanks for choosing Muck Boots!
Quick delivery no stress.
12. marts 2026
Besvarelse fra Muck Boots EU
Hi Rachel, thanks for the feedback! We’re so glad we could make the process quick and stress-free for you. Enjoy your new boots!
Actually I Never received a package and…
Actually I Never received a package and this is a pretty bad experience with you!
23. februar 2026
Besvarelse fra Muck Boots EU
Hi Anja, I am incredibly sorry for the frustration this has caused. We definitely want to get your boots to you as quickly as possible! I’ve personally looked into your DPD tracking information, and it appears the delivery was unsuccessful due to an address issue at the point of transit. I understand how disappointing it is to be waiting on a package that doesn't arrive as expected. I have flagged this with our Customer Service team, and a member of the team will be reaching out to you directly via email to help resolve this for you.
Terrible experience
22. februar 2026
Besvarelse fra Muck Boots EU
Hi Adrian, I am incredibly sorry to hear about your experience, and I completely understand your frustration. After looking into your order, I can see that our warehouse unfortunately picked the wrong boots for your shipment. This is not the level of service we strive for, and I sincerely apologise for the inconvenience and disappointment this caused. To make things right as quickly as possible, a full refund has already been issued to your original payment method. We would love the chance to get the right pair of Muck Boots to you in the future, if there is anything else I can do to help, please reach out to us directly.
Sturdy boots and good customer service
I bought women’s adjustable chore boots last year, they are great.
Sadly I have experienced a minor issue with a seal. Contacted customer service who advised me to send a detailed email and photos, which I did.
I received an email within 24hrs with free return label.
Very good customer service!
I have only marked 4 stars because they do not offer an exchange process so I’ve had to post for a new pair and wait for them to arrive before I’m able to return the others.
And, they have requested the birds are cleaned or they can’t accept them due to health & safety and they need to be in the original packaging. I’ve had them 6 months so cleaning is going to be a chore tbh and I didn’t keep the packaging, but I can use the packaging the new boots came in.
I am overall satisfied though and the boots are very sturdy
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Muck Boots EU
Hi Jaqui, thank you so much for taking the time to share your experience. I’m glad our team was able to get that return label to you quickly, we know how important it is to get back outside in dry boots! I truly appreciate your honest feedback regarding our exchange process. We’re always looking for ways to streamline our systems, and I’ll be sure to pass your comments along to our operations team.
Besvarelse fra Muck Boots EU
Hi Michael, we are so glad to hear this, thank you so much for taking the time to review us!
Gute Auswahl, unkomplizierte Retoure
Da man Muckboots ja leider nicht im Laden bekommt, ist dies die beste Möglichkeit, verschiedene Modelle anzuprobieren. Die Retoure der nicht ausgewählten Stiefel war unkompliziert.
2. februar 2026
Besvarelse fra Muck Boots EU
Hi Silke, thank you for sharing your experience! We know that finding the perfect fit can be a bit of a challenge when shopping online, so we’ve worked hard to make our return process as seamless and straightforward as possible. Enjoy your new boots, and thank you for choosing Muck Boots.
Great boots and great service
The boots are great. Customer Service went the extra mile to help with some issues caused by the courier who had lost my parcel. The second shipping was super fast. Overall, excellent service and excellent product.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Muck Boots EU
Hi Mae, thank you so much for the kind words! We are thrilled to hear that you’re enjoying your new boots. While we can't always control what happens once a parcel leaves our warehouse and heads to the courier, we can control how we support our customers when things go sideways. We’re so glad our team could step in, get that second shipment to you quickly, and make things right.
No free returns!
Returns have to be send to Belgium but at clien’s expense. Avoiding European regulation as they sell through the British entity. The product is fine but if you buy something which does not fit, you loose at least 30% of your payment. That is not worth it….
11. januar 2026
Besvarelse fra Muck Boots EU
Hi Juergen, thank you for taking the time to leave this feedback - we really appreciate it. We are currently looking to improve our return services in Europe, please bear with us.
Besvarelse fra Muck Boots EU
Hi Giovanni, thank you for taking the time to leave a review. If you have the time we would really appreciate it if you could contact our customer services team (help@muckbootcompany.eu) as we would like to take a further look into this with you.
Es hat lange gedauert bis das…
Es hat lange gedauert bis das angeforderte Rücksendeformular kam, ich musste daran erinnern. So lange liegt der grosse Karton mit den Stiefeln in der Wohnung herum!
Keine kostenfreie Rücksendung. Das ist heutzutage üblich!
Die Stiefel waren wunderschön, aber zu klein. Wenn die Rücksendung unkomplizierter und nicht kostenpflichtig gewesen wäre, hätte ich nochmal einen Versuch mit einer Nummer grösser gemacht. So nicht
5. januar 2026
Besvarelse fra Muck Boots EU
Hi Ulrike, thank you for taking the time to leave a review. I can only apologise for the delayed response as we're experiencing a high volume of queries, so thank you for your patience. We are currently looking to improve our return services in Europe, please bear with us. I have passed this invaluable feedback on to the wider team, we really appreciate it and it helps us improve our services.
Great Service
Due to a small typo in the ZIP code, the first delivery could not be completed. However, a short email with a brief explanation of what happened was all it took — Muck Boots responded immediately and resent the order free of charge.
This kind of fast, uncomplicated, and customer-focused service is truly rare. It was exceptionally good service, and I am absolutely delighted. I would order from Muck Boots again anytime. Highly recommended!
5. januar 2026
Besvarelse fra Muck Boots EU
Hi Volker, thank you for your review, I have passed these kind words on to our Customer Services team. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Great boots
Great boots, quick delivery. We use them for outdoor activities with our dogs. For us it's perfect for cold weather.
5. januar 2026
Besvarelse fra Muck Boots EU
Hello Susanne, we are delighted to hear this! We are thrilled that our Muck Boots are serving you well in the cold weather. As a token of our appreciation for the time you took to share your experience, we’ve sent a little surprise to your inbox.
Besvarelse fra Muck Boots EU
Hello Anja, we are so glad to hear this, thank you so much for taking the time to review us!
Immer wieder der beste Gassistiefel bei…
Immer wieder der beste Gassistiefel bei Nässe und Kälte 👍
19. december 2025
Besvarelse fra Muck Boots EU
Hi Babs, thank you for leaving this feedback, we are thrilled to hear you are happy with your purchase and the boots serve you well for dog walking in wet & cold conditions. As a small token of our appreciation for your kind review, we've emailed you a surprise!
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