MTEC Brakes Anmeldelser 

Edit this review.... ok so let review yesterday but gonna change it as wow when my window is open all you can hear is like a poping sound coming from the brake disc from all over front and rear as i have dimpled and grooved its drving me mad now i dont rate these dimpled ones at all think im gonna stick to plain discs as dont get no noise with them at all so dunno why these mtec discs are doing That .... when gove over about 20 25 mph thats all you hear poping as the pads go over the disc so gonna leave a bad review for this

Quick delivery friendly customer service

Purchased a set of front and rear brake discs and pads for a 1999 Mercedes E320 W210 through their eBay store. When my garage attempted installation they confirmed the rear discs and pads supplied were incorrect for the vehicle. The inner diameter of the rear discs was wrong for the handbrake shoes and the pads supplied were also a different design.

I raised this with MTEC in December and they confirmed they would accept the return and issue a refund. The return was slightly delayed due to ill health, but the incorrect rear parts were returned in early March and delivery to them has been confirmed.

However, after receiving the returned items they refused to issue the refund and instead attempted to blame light surface rust on the discs. These are bare steel brake discs and surface rust is normal when stored in a garage environment. The brake pads returned with them are also clearly incorrect for the vehicle and obviously cannot have any issue relating to rust.

Despite receiving the returned discs and pads, MTEC are refusing to refund the purchase.

A PayPal dispute has now been opened.

Very disappointing experience and not how a company should treat a customer when they have supplied incorrect parts.

REPLY TO YOUR RESPONSE:

You are correct that the order was placed in September. However, you agreed in eBay messages to accept the return and issue a refund once it was confirmed the rear discs and pads supplied were incorrect for a 1999 Mercedes E320 W210 and did not match the listing. This agreement was made in December prior to the return.

The return was made based on that agreement. The parts were returned, delivery was confirmed, and you acknowledged receiving them.

At that point, the position is straightforward. You had accepted the return and received the goods, so a refund should have been issued.

The reference to “not resalable condition” relates to light surface rust on bare steel brake discs, which is normal when stored and does not change the fact that the parts supplied were incorrect. The pads, which were also incorrect, are unaffected by this point.

The current situation is that you have both the returned goods and my payment.

Excellent customer service!
Entirely my fault I ordered the wrong discs, thinking it was game over & I would have to reorder & return- I reached out to mtec via email late evening in hope I might be able to intercept before the order was packed. Elle replied to me first thing in the morning, confirmed they’d swapped for the right discs & promptly amended the payment to reflect this.
Faultless service - having already got a set of mtec on my car, I can safely say faultless products too.

Well done Mtec & well done Elle!

Great prices, awesome online info and advice… amazing comms and general customer service.

Communicated a stock delay and updated regularly on order. Great service.

Used MTEC brake components before and found them to be excellent quality so no problem using them again

Quality parts!

A quick turnaround, and they fitted. Thank you

Brilliant service fast delivery and great communication, parts are top quality and very competitive prices will definitely be using for all my cars from now on

Ottimo prodotti a prezzi vantaggiosi, comprato dischi freno baffati e forati per la mia punto evo Abarth e dopo un po' di km devo dire che vanno benissimo per uso stradale sportivo. Verniciatura fatta davvero bene , dischi resistenti e leggeri.
Assistenza clienti gentile e competente nel consigliare il prodotto adatto alla propria auto
Consiglio

Very quick shipping, good packaging, great quality products and free stickers :)

Please avoid these if you want decent brakes for your money, warped within 4 months , noisy, and deterioration within weeks, made very cheaply not worth the money. Customer services not much use either. And their guarantee isn’t worth the paper it’s written on , don’t want to honour it in anyway and will put every obstacle in the way not to resolve it. If you do purchase from these please use credit card/ PayPal so you have some power behind you as these will fleece you as quick as look at you. AVOID!!!!

Excellent service from start to finish

The customer care when I called them was above and beyond with helping me with the order. Delivery was exactly as stated, they also kept me informed where in the delivery process my order was, all the way till the discs and pads were delivered. The packaging was excellent and it was a total pleasure to deal with a company that took time with a customer.

Excellent service, communication and fast delivery!

Ordered some discs but changed my mind on drilled and grooved, got in touch the next day and order was amended with no issues, Elle (customer service) has been fantastic kept me updated on delivery etc until they arrived she is a credit to the company will definitely buy again 5* parts and 5* customer service 👌🏻

I always buy my discs and pads etc from MTEC for all cars I own or have owned ,they’re easy to deal with very friendly and always keep on top of the orders and deliveries,Clare dealt with my latest order and was fantastic,
5*
Thank you

MTEC team

Fantastic customer service from MTEC Brakes. A big thank you to Clare, who was incredibly helpful from start to finish. They were really easy to contact, and any questions I had were answered quickly and clearly. Clare got back to me super fast and made the whole process smooth and stress-free. It’s refreshing to deal with a company that genuinely values its customers. Highly recommend MTEC Brakes for both their products and their excellent service!

Ordered a pair of front and rear discs (dimpled and grooved) and pads (Mintex) Delivered in good time, well packaged. Had an issue with delivery confusion (my end) which was swiftly resolved. Products look and feel great. Can't wait to get them on the car, it's long overdue! Many thanks.