MOVESEA Anmeldelser 322

I would have given them '0' stars if that was an option. I purchased a diving mask on 10/11/2024 and haven't received the merchandise yet. I emailed them requesting information on the status of my order and received an automated message indicating I would receive the mask the following week (10/21) but I haven't received the mask nor has there been any indication it has shipped.
I have emailed again asking for refund but haven't received any response. This company is a SCAM--avoid at all costs!

It’s clear that this is a scam company. All the positive reviews seem to be copied and pasted. Avoid ordering from here, or you risk losing your money and never receiving your order. Like me. scammers…
Update: It’s just ridiculous—they ask for additional information about my order an hour after my comment, but they’ve been ignoring my emails for months. Scammers. Avoid this company for your own good.

I purchased a high-end product (Scubajet Pro) from MOVESEA in June 2023 for €2,094.21. The delivery was delayed, which meant I couldn’t use it during the intended season. When I finally used it, the product was defective. MOVESEA directed me to the manufacturer, who replaced a part. However, the following summer, a new issue emerged (the battery was unusable), rendering the product completely non-compliant and unusable.

MOVESEA’s customer service has been appalling. They asked repetitive and redundant questions over countless emails, seemingly trying to discourage me from pursuing the issue. After running out of questions, they stopped responding entirely, which is unacceptable.

Despite paying a significant amount for the product, I am left with a defective item and no resolution. I strongly recommend avoiding MOVESEA at all costs. Their lack of accountability and disregard for customer rights is shocking.

I have been waiting weeks past the projected delivery date and still no product. I have emailed Movesea 3 times and have not had one response and my order has not been canceled and refunded.

DO NOT ORDER FROM THIS WEBSITE.

It looks like the website has been shut down. I placed an order, never recieved it and now I have nowhere to contact for information.

Not delivered, no contacts, and no response to my repeated requests.

This company is very dubious and I ordered diving fins which were never shipped after waiting over 11 days. I still don't have the fins and they were never shipped. Since I canceled nobody has contacted me and the charge on my AMEX card hasn't been reversed. Avoid this company. I tried to save a buck and I got bit.

Absolutely dishonest.

I placed an order back in August that they eventually canceled 30 days later for some undisclosed reason. I reached out a couple weeks later wondering when I could expect a refund. They promptly responded, asking me to confirm I hadn’t been refunded and saying their bank would reach out within the next week. I confirmed I did not receive the refund, and haven’t received a response from them or their bank since then (despite sending several follow-up emails since). It has been almost three months since placing my original order.

I think I have been polite and professional in all my communication to them, but it obviously hasn’t made a difference. I’m not the type of person to leave a negative review, but at this point, they’ve essentially stolen over $600 from me and I’m not sure what else to do to hopefully get their attention.

DO NOT BUY THIS COMPANY IS A FRAUD. Movesea does not delivery in the time their website quotes and did not deliver my package to me at all. I contacted them 3 times to alert them of the importance of delivery and they ignored me until it was too late. The parcel arrived in my absence and they delivered to someone else whose signature is clearly different to mine. Now they will not reimburse.

Really good and fast service! Recommendable 100 %

Terrible website. Please do not order here. I ordered a bag for ordening surf or sub equipment. Cost me €40,- and never recieved it. Send more than 1 e-mail about it, but radiosilence. Thieves!

Very easy transaction. Fast Shipping.

Goggles arrived very quickly. A trail of emails let me know at the status of my delivery. I have a small face and the smaller size fit me well.They did not leak which was really good.

Bought a kayak motor that wasn't available in any other suppliers. It got shipped from Spain and arrived within a week in perfect condition.

The company had the exact item I was looking for at a great price; description and picture are accurate; did have to make a call - customer service excellent!

Placed order 19 September told delivery would be before 30th September. No despatch email mail and it's 30th September!!. NO REPLY TO ANY OF MY E MAILS.
Order #UK12241221

I strongly advise AGAINST purchasing from MoveSea. From day one, the drone I bought for critical maritime research was faulty. Despite sending it back multiple times for repairs over nearly three years, it continued to break down after minimal use. Even following every maintenance instruction, the drone failed repeatedly, including right after so-called repairs. This level of unreliability is completely unacceptable, especially for such an expensive piece of equipment.

What’s worse is the company’s complete lack of accountability. Instead of owning up to the fact that they sold a defective product, they consistently deflected responsibility and refused to offer any real solutions. For the amount of money I spent, I expected far better quality and support. This experience has been nothing but frustrating and time-consuming, and I wouldn’t recommend this company to anyone who expects dependable equipment or decent customer service.

ACHTUNG!!
Auch bei mir im August 2024, hatte einen Wingfoilmast über € 448,- bestellt und bezahlt. Ware nicht erhalten und auch keine konkreten Antworten auf meine Mails. Habe nur eine Nachricht erhalten dass das Produkt nicht lieferbar wäre. Aber bis dato keine Rückzahlung erhalten.
Scheint eine Fake-Firma zu sein die Kunden nur abzockt!!
Werde jetzt versuchen auf rechtlichen Weg eine Lösung zu erhalten.

Very disappointed, I placed an order on September 8th. No sign of my order, no updates and have tried to contact the company three times now. I head away next week and am now unsure if I will receive my order in time, or at all at this rate. I see some positive reviews on here so I still have some hope my item might arrive but the experience so far is very disappointing.

chased following the estimated delivery being way exceeded, to be (eventually) advised the item will be shipped.... an email then to say that i have had a refund coming as the item is unavailable.
don't waste time with this crowd.

Ordered a product 22nd July with estimated delivery date of 2nd August, it’s now 19th September and still no sign of my item. I’ve requested cancellation and refund but now they’re just ignoring me. I can only assume the above reviews are bots and this is a scam site.

Confusing that they have time to respond to these public reviews but they won’t reply to my emails. Avoid at all costs, unfortunately!