I received prompt email replies to my questions and friendly, detailed advice when choosing a canicross harness for my small border collie. Honestly, I was truly impressed with the standard of service... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Se mere
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Se mere
First of all i ordered a medium harness but it was too big around the next so i phoned customer services for advice,they were so helpful and nice.I packed up the medium and returned for size small as... Se mere
Virksomhedsoplysninger
Om Mountain Dog
Skrevet af virksomheden
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
Kontaktoplysninger
17 Endeavour Park, NE231XA, Cramlington, Storbritannien
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4,9
Fremragende
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to use website for ordering
Easy to use website for ordering, plenty of information about products. Quick delivery and good customer communication
28. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Wonderful to hear Alison! Thank you so much for your kind words and for choosing Mountain Dog.
Robust Light
The light is very robust and our dog does in and out the bramble and so far light is still intact and in place!
23. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Brilliant news - thank you for your kind review and supporting our small business.
Harness
Sadly the harness I purchased was not suitable. However delivery, return and refund was very efficiently dealt with. I would be very happy to purchase items from this Company again.
24. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Amazing news to hear the process works! Its not always easy to get right first tine so hopefully your pooch will be all sorted very soon. Thank you again.
Worried that it might fall off .
Worried that it might fall off .. we will see used on a short walks so far and thankfully stayed on and still charged
25. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you for leaving a review of our small company, I hope we dispatched your order quickly. We cannot see your purchase here on Trustpilot but be assured the products we retail have a great track record. Do please reach out to our customer service should you need any product assistance.
Excellent product but poor delivery
Excellent product , delivery by Parcel Force with no notification which day being delivered so missed and returned to depot 23 miles away so we had to collect.
22. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you for supporting and reviewing our small business with your purchase. We note your comments regarding the performance of ParcelForce - our experience has always been positive with clear tracking being provided and they do make up to 3 delivery attempts. So sorry this hasn't been your experience. Couriers always face challenges at this time of year due to volume, I hope your next experience with this courier is a positive one.
Sturdy rucksack
Very well made sturdy rucksack for carrying our young puppy when she gets tired. Very comfortable to wear with padded shoulder straps. Lots of handy compartments. A great product, would highly recommend.
21. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you for your kind review, we really appreciate your custom. We hope you have great adventures with you pup :-)
Great light for your dog’s collar!
Great little collar light which doesn’t look massive on our Patterdale Terrier. Really bright and help us see her in the pitch black.
17. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Lovely to hear, so pleased the light works so well for you and your Patterdale! Thank you so much for your review and for supporting our small business.
Speedy delivery with a quality product…
Speedy delivery with a quality product that should last our puppy for a few years once he grows into it. The double action chocker dangles close to the ground at the moment!
Dave Andover
15. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you so much David. We hope your puppy has loads of fun in their new gear!
Great product
Great product, sturdy, well made and a really quick service! Delighted!
10. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you so much for your review Natasha! Enjoy your new gear!
Harness of dreams!
Harness fits my dog perfectly, it’s well designed and you can tell it’s been made from quality materials. There’s ample padding on the harness to make it comfortable to wear. It’s also lighter than I expected which is great as my dog doesn’t like anything on him, he likes to be free as much as possible. 5* you won’t regret purchasing.
26. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
So pleased you got the right harness - our brands are industry leaders and genuinely put great thought into their design. We are delighted this all worked out for you - thank you for shopping with us.
Absolutely fabulous customer service
Absolutely fabulous customer service.
I ordered a harness which was delivered very quickly.
Emailed to ask a question about fit and had a super quick, friendly helpful response.
I would definitely order from this company again.
2. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Amazing, we are so pleased we could help. Thank you for supporting our small. business..
Non stop dog gear
Purchases arrived in good. Pleased with product sent.
22. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Wonderful to hear Shona! Thank you so much for your review and for supporting our small business.
5 stars
Fantastic Company. Speedy delivery with 5 stars customer service. My dog loves his new Ruffwear harness and the DNA Amber Air Dog lead is excellent! Look no further. Will definitely recommend and be a customer in the future. Thank you
30. september 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Those are such lovely words to hear - thank you for supporting our small business :-)
Company provides great products at…
Company provides great products at reasonable prices, has regular sales and discounts and the customer service is great.
3. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Wonderful! Thank you so much for your positive words and for supporting our small business. We look forward to seeing you online again soon.
Wonderful service
Fantastic Company. Ordered online, very easy website, arrived a few days later. My dog Loki loves his new Ruffwear collar and he looks very handsome. Will definitely recommend and be a customer in the future. Thank you
25. september 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Such lovely words Gail! Thank you so much, enjoy your new gear and we look forward to seeing you again online soon.
Great dog collars and arrived very…
Great dog collars and arrived very quickly.
24. september 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Lovely to hear Mandy! Thank you so much for your review and for choosing Mountain Dog.
Brilliant service and great communication
I placed the order for a dog harness and it was dispatched within an hour! Prompt delivery. No issues whatsoever. Will happily buy from them again
14. september 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Wonderful to hear! Thank you so much for your review and for choosing Mountain Dog.
Staff very friendly and helpful
Staff very friendly and helpful. The two harnesses we bought for our rescue Chihuahuas are fantastic, (Ruffwear XXS). They fit so well compared to what we had. It’s a shame they don’t do a colour coordinated lead to go with them that is suitable for a small dog. I bought what was recommended which is a perfect lead for a very small dog, just the colour choices don’t go with the beautiful colour of the harnesses which is a shame. Maybe it’s something the manufacturer should think about if they sell such a small harness. If they bring out the leads in the colour of the harnesses that we bought could you please contact me so I can buy them.
Kind regards
Steve Jones
25. september 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you so much for your review and feed back Steve. Lovely to hear your pleased with the Front Range Harnesses. Ruffwear are always updating and improving their ranges so this could be something for the future from them. Thank you for choosing and supporting our small business.
Good quality gear
Good company to deal with, prices a little high for me to be honest but always good quality equipment .
I would shop here more if prices were a little lower.
21. oktober 2022
Besvarelse fra Mountain Dog
Thank you so much for your review and feedback. We always aim to keep the prices of the brands we stock as completive as possible, along with our Outlet where we have very keep deals on promotional and end of line deals. Thank you so much for choosing Mountain Dog, we hope to see you again online soon.
Besvarelse fra Mountain Dog
Wonderful Eli! Thank you so much for your review and for choosing Mountain Dog.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.