I received prompt email replies to my questions and friendly, detailed advice when choosing a canicross harness for my small border collie. Honestly, I was truly impressed with the standard of service... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Se mere
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Se mere
First of all i ordered a medium harness but it was too big around the next so i phoned customer services for advice,they were so helpful and nice.I packed up the medium and returned for size small as... Se mere
Virksomhedsoplysninger
Om Mountain Dog
Skrevet af virksomheden
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
Kontaktoplysninger
17 Endeavour Park, NE231XA, Cramlington, Storbritannien
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4,9
Fremragende
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great all round
Plenty of information is included in the website for each item make selection easy. Items were promptly dispatched, arriving in the timeframe stated
20. januar 2024
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Besvarelse fra Mountain Dog
Lovely to hear Richard! Our hard working team aim to give the best service we can. Thank you so much for your positive words. Enjoy your new gear!
Excellent Service
Very good customer service and delivery very quick for my dogs ruffwear harness
Thank you, for the great service!
22. januar 2024
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Besvarelse fra Mountain Dog
So lovely to hear Helen, our hard working team aim to give the best service we can. Thank you so much for your kind words and for supporting our small business.
Amazing Company & Service
Amazing service! Always love buying from Mountain Dog they’re reliable and quick to ship and have great prices 11/10 ⭐️
22. januar 2024
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Besvarelse fra Mountain Dog
Thank you so much for your amazing review! Thank you so much for supporting our small business!
I ordered two harnesses that I could no…
I ordered two harnesses that I could no longer get at the pet shop. They were easy to order & they arrived in plenty of time. Thank you Mountain Dog
12. januar 2024
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Besvarelse fra Mountain Dog
So pleased to hear we had the harnesses you were looking for Lisa. Always great to hear they arrived in good time. Thank you so much for your review and for choosing Mountain Dog.
Some of the best dog products…
Some of the best dog products available. Everything is of the highest quality, maybe a few pence more but you can see, products like leads, dog coat and so one will last for many years. Super fast delivery and returns if required, great help on the phone too. Thanks
13. januar 2024
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Always wonderful to hear Rodger! Our small business aims to give the best all round experience we can. Thank you so much for your kind words, it's a real pleasure to pass these onto our team.
Excellent products and customer service.
The company could not have been more helpful when we had sizing and design issues buying an winter coat.
They changed Dottie's coat twice without any problems and we are extremely happy with the final result
31. december 2023
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Great to hear Peter! So pleased our team could help you find a winter coat for Dottie. We love happy customers both human and K9 here at Mountain Dog. Thank you so much for your kind words and for supporting our small business.
Price is matched with the quality
I have bought from this company twice the first time a gentleman I think his name was Paul helped me over the phone we were trying to size a dog jacket very difficult over the phone . I find the quality products matched the price I payed . I find you pay a little extra BUT YOU GET THE SERVICE. for me I am happy to pay a little more for quality service .
I wish that thier were more companies with customer service like this.
TO MOUNTAIN DOG
BEST OF LUCK FOR THE FUTURE
3. januar 2024
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Besvarelse fra Mountain Dog
Wonderful! Great to hear Paul could help you over the phone. Our small dedicated team aim to give the best service we can, so it is a real pleasure to pass on your kind words to them. Thank you so much for your lovely review and for supporting our small business John.
Bailey LOVES his new harness
Bailey LOVES his new harness!
It’s easy to fit and adjust to the right size, so far it’s been super durable whilst he’s on his adventures, and he looks great!
8. januar 2024
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So lovely to hear Bailey loves his new harness! Thank you so much for your wonderful review and for supporting our small business!
Frenchies !
Frenchies !! I’ve tried so many but this one fits a treat
Size medium for my two year old
10. januar 2024
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Besvarelse fra Mountain Dog
Wonderful the Frenchie shape can be a challenge sometimes! Thank you so much for your review and for choosing Mountain Dog.
5 star quality product
Great service and fast delivery. Ordered the front range harness in M but too small so returned without hassle and re-ordered in L/XL.
Great quality. Happy dog.
Thank you! 🐾
8. januar 2024
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Besvarelse fra Mountain Dog
Wonderful to hear Lois! We love happy dogs here at Mountain Dog. Thank you so much for your lovely review and for supporting our small business.
Brilliant service
Brilliant service. I bought the wrong size and exchanged for a new one, sent everything over but forgot to put return slip in so decided to call them. They picked up the phone super quick but they had by then fixed the problem with the missing document.
Thank you so much for how easy you made this experience 🤍
8. januar 2024
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Besvarelse fra Mountain Dog
So pleased we could help! Our small hard working team aim to give the best service we can. Thank you so much for your review and for supporting our small business.
Non-stop Dogwear - Bungee Leash
Excellent product so glad i found this lead,
and great service too.
28. december 2023
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Besvarelse fra Mountain Dog
Wonderful to hear you're so pleased with the Non-Stop Dogwear Bungee Leash Jackie! Thank you so much for your review and for supporting our small business
Top notch customer service
I had been trawling the internet looking for a waterproof coat for my Black Labrador. On placing the order with Mountain Dog, i realised i had incorrectly entered the delivery address. On emailing the team, i had a response within minutes which is unheard of these days. The coat is high quality and fits perfectly. Would definitely use again and would recommend without a second thought. Many thanks for all your assistance. Definately 5 stars
19. december 2023
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Besvarelse fra Mountain Dog
Wonderful Gary! So pleased our hard working team could help and get your coat to the correct address. As a small family business we aim to give the best service we can. Thank you so much for your kind words it is a pleasure to pass them onto our team. Happy trails!
Toys arrived yesterday pups very happy …
Toys arrived yesterday pups very happy delivery was quick
2. januar 2024
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Besvarelse fra Mountain Dog
Lovely! We do love happy pups! Thank you so much for your review and for choosing Mountain Dog.
You won't be disappointed
Fantastic products and a super fast service, ordered my dog a new harness and I'm not disappointed, I couldn't believe how little my dog was pulling compared to his old harness but after a week I'm convinced it's definitely reduced his pulling by about 90%
19. december 2023
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Besvarelse fra Mountain Dog
Wonderful to hear Tony, so pleased everything worked well for you and you're getting great results from your new harness. Thank you so much for your review and for choosing Mountain Dog.
The customer service was outstanding…
The customer service was outstanding and helped me solve a problem of my own making. A super quick exchange of goods was arranged - thank you.
11. december 2023
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Besvarelse fra Mountain Dog
So pleased our team could help Alex. Thank you so much for your lovely review and feedback, it's a pleasure to pass this onto our hard working team.
My order arrived quickly and the toys…
My order arrived quickly and the toys are just as ordered on the website.
The kong dinosaur however has small leatherette type parts on its back, and my staffy had those off in seconds. These type of Kong toys don’t seem to be quite as indestructible as they make out. However the King mega rope is still in damaged at this point so that’s good.
That is nothing against Mountain Dog of course, I found their service and pricing to be very good. Thank you from me and my pupper
7. december 2023
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Alas, some parts of soft toys are just too tempting for a determined pupper. Thank you so much for your lovely review and for choosing Mountain Dog
Really pleased with the items we bought…
Really pleased with the items we bought from Mountain Dog for our Cocker Spaniel Max. The coat is of a really high quality as is the harness and lead. Quick delivery as well.
5. december 2023
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So pleased everything works so well for you and Max! Thank you so much for your kind words and for choosing Mountain Dog.
This collar is a winner in every way
This collar is a winner in every way - strong, vibrant color, and an adjustable fit. My dogs are not just comfortable but also stylish.
29. november 2023
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Besvarelse fra Mountain Dog
Wonderful! Thank you so much for your lovely review Louise!
I bought a 5m long line and it is…
I bought a 5m long line and it is brilliant. Super light weight, yet sturdy, and unlike the rope lead I had before, doesn't leave burn marks! It is also much easier to carry around
28. november 2023
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
So pleased the DNA Long line works so well for you Lucy. Thank you so much for your review and for choosing Mountain Dog.
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