I received prompt email replies to my questions and friendly, detailed advice when choosing a canicross harness for my small border collie. Honestly, I was truly impressed with the standard of service... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Se mere
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Se mere
First of all i ordered a medium harness but it was too big around the next so i phoned customer services for advice,they were so helpful and nice.I packed up the medium and returned for size small as... Se mere
Virksomhedsoplysninger
Om Mountain Dog
Skrevet af virksomheden
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
Kontaktoplysninger
17 Endeavour Park, NE231XA, Cramlington, Storbritannien
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4,9
Fremragende
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Efficient and great communication
My order was quickly dispatched. Unfortunately I had to return the item as it didn’t fit my dog The returns is easy and ad efficient as dispatch
Also great communication throughout
24. maj 2024
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Besvarelse fra Mountain Dog
Thank you so much for your kind review Helen. Our hard working team aim to give the best service we can.
Good quality bag Amber certainly…
Good quality bag Amber certainly enjoyed her test run in it. Arrived quickly and sizing guide very helpful
27. maj 2024
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Besvarelse fra Mountain Dog
Wonderful to hear everything worked so well for you and Amber! Thank you so much for your lovely review and for choosing Mountain Dog
High quality item
Quick and simple delivery - posted through letter box. I have not tried the lead yet, but it looks perfect, exactly what I was after. Very good quality nylon with some rubber inserts and the clasp looks high quality. Would recommend
20. maj 2024
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Besvarelse fra Mountain Dog
We're so happy to hear you're so happy with our service and the DNA Grip Long Line! Thank you so much for your lovely review and for choosing Mountain Dog!
Good Ruffwear Harness Delivery
Easy to order, informative about their products and quick delivery. Very happy with my dog’s ruffwear harness, fits her perfectly.
11. maj 2024
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Besvarelse fra Mountain Dog
Thank you so much for your kind review. It's lovely to hear you're so pleased with our service and your new Ruffwear harness. Thank you for choosing Mountain Dog
Package arrived super fast with…
Package arrived super fast with excellent service would highly recommend
10. maj 2024
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Besvarelse fra Mountain Dog
So lovely to hear Tom! Thank you so much for your kind review and for choosing Mountain Dog!
Thank you for recommending to order two sizes to try
Thank you for recommending to order two sizes when not sure about the right-sized harness for our dog who is a cross-breed and a funny shape. We did not need to try the small on as it was obvious it would not fit. Followed the instructions online to return the small size. Ended up ordering two new harnesses for the other dogs!
3. maj 2024
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Besvarelse fra Mountain Dog
Always lovely to hear that our team could help, and that everything worked so well for you Jayne. Thank you so much for your positive review and for choosing Mountain Dog. Enjoy you're new gear!
Goods arrived ahead of my expectations…
Goods arrived ahead of my expectations and of very good quality - not disappointed and will definitely look to use Mountain Dog again
29. april 2024
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Besvarelse fra Mountain Dog
Wonderful! So pleased to hear Horace. Thank you so much for your kind words. We look forward to seeing you again online soon.
Great selection of products
Had exactly what I wanted at a discounted price and cheaper postage than elsewhere
9. april 2024
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Besvarelse fra Mountain Dog
Thank you so much for your review. This is wonderful feedback to pass onto our hardworking team. Thank you for choosing Mountain Dog - Enjoy your new gear!
Item exchange no problem.
Ordered size XS harness in a make/design we already hve 2 of. Third one supplied , did not fit owing to a minor change in fastening style so contacted Mountain Dog who were very happy to swap the XS harnes foe a S. Fast service no quibbling and new S fits perfectly. It when things are not straight forward you appreciated Mountain Dog customer service.
16. april 2024
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Besvarelse fra Mountain Dog
So lovely to hear our team could help and you're so pleased with our service Ian. It's a pleasure to pass on your kind words to our hard working team. Thank you so much for kind review!
Super fast delivery and a great dog…
Super fast delivery and a great dog harness. Well packaged will deffo order from Mountain Dog again.
16. april 2024
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Besvarelse fra Mountain Dog
Always wonderful to hear Greg! Thank you so much for your review and for choosing Mountain Dog - Enjoy your new gear!
Easy to use website for ordering
Easy to use website for ordering, plenty of information about products and quick delivery as well.
29. marts 2024
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Besvarelse fra Mountain Dog
Thank you so much for your positive words, our hard working team aim to give the best experience we can. Our small business looks forward to seeing you again online soon. Happy trails!
Great service
Great service, and excellent product.
The best boot for a paw injury in my opinion.
4. april 2024
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Besvarelse fra Mountain Dog
Wonderful to hear you're so pleased with the Protector Booties. Thank you so much for your review and for choosing Mountain Dog.
Thoroughly recommend both the company and the product!
Excellent product...Ruffwear dog bed. Genuine sale price reduction. Efficient and fast delivery ( Royal Mail). I'm delighted.
2. april 2024
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Besvarelse fra Mountain Dog
Thank you so much for your lovely review and for choosing Mountain Dog Judy!
Great prices, wide selection & quick delivery …
Offered the best prices and a wide selection of the Ruffwear goods I was looking for. Easy website & quick delivery, along with status update emails along every step of the way. The only things I would say is the free shipping threshold was set too high (£70 I think) which meant I skipped an upsale as it didn’t give me free shipping, so left it. The other thing is the packaging was underwhelming but more importantly, not eco- friendly. But other than that, yes, I would definitely recommend.
8. marts 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you so much for your positive review Autumn. Our small business really appreciates your feedback.
Great quality and service.
Leads arrived as ordered and both types look to be great quality.
Always hard to know when buying online but really happy with purchase.
11. marts 2024
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Besvarelse fra Mountain Dog
Great to hear Charlie! Thank you so much for your review and for choosing Mountain Dog.
Excellent product and service
Excellent product and service. I am very pleased with my experience with Mountain Dog
4. marts 2024
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Besvarelse fra Mountain Dog
So wonderful to hear! Our hard working team aim to give the best service we can. Thank you so much for your kind words and for choosing Mountain Dog.
Ordered a K9 Knavigate dog carrier
Ordered a K9 Knavigate dog carrier. Delivered quickly and as expected.
12. februar 2024
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Besvarelse fra Mountain Dog
Always great to hear! So pleased you are happy with our services and the K9 Sports Sack too! Thank you so much for your kind review and for choosing Mountain Dog.
Highly recommend
Great products! Had everything I was looking for, to treat my GSD on his first birthday! Super quick delivery and was packaged really well :) top service!
10. februar 2024
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Besvarelse fra Mountain Dog
So lovely to hear! We hope your GSD had a great birthday! Many thanks your kind review and for choosing Mountain Dog.
Amazing Quality.
Amazing Quality.
Bought a Rukka Protect overall for my poorly dog as he is chewing out his fur due to illness. What an excellent bit of kit. Brilliantly made, quite expensive but well worth it and will probably purchase another and has done the job.
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
So lovely to hear the Rukka Protect Overall could help your dog. Thank you so much for your lovely review, our team wishes him a speedy recovery.
If Pasha my dog could speak he would…
If Pasha my dog could speak he would thank you himself. It’s a well fitted robust harness and the material wipes clean, I can’t fault it.
17. februar 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
So wonderful to hear! Thank you so much Pasha! Enjoy your new gear!
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