I received prompt email replies to my questions and friendly, detailed advice when choosing a canicross harness for my small border collie. Honestly, I was truly impressed with the standard of service... Se mere
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Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Se mere
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Se mere
First of all i ordered a medium harness but it was too big around the next so i phoned customer services for advice,they were so helpful and nice.I packed up the medium and returned for size small as... Se mere
Virksomhedsoplysninger
Om Mountain Dog
Skrevet af virksomheden
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
Kontaktoplysninger
17 Endeavour Park, NE231XA, Cramlington, Storbritannien
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4,9
Fremragende
2 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
These lights are great value for money…
These lights are great value for money and keep your pet well in sight even in bushy areas - bigger than they used to be and fit nicely on collars and harnesses / better than others I’ve tried and less expensive
17. oktober 2024
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Besvarelse fra Mountain Dog
Lovely to hear you're so pleased with the Houndheadz Halo lights! Thank you so much for your lovely review!
Besvarelse fra Mountain Dog
Thank you so much Brian! Our hard working team aim to make everything as painless as we can.
Very good delivery service and price.
Very good delivery service. Absolute great price on a top quality Hurta Dog Training Jacket. Love these jackets and vests as I can have everything to hand to train my dog and my clothes are protected at the same time. These vests and jackets are robust and tough, comfy to wear, loads of pockets with easy access for training. Thanks for the bargain price and service Mountain Dog.
4. oktober 2024
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Besvarelse fra Mountain Dog
Wonderful! We're so pleased the Hurtta Jacket works so well for you! Thank you so much for your lovely review and for choosing Mountain Dog!
What an amazing quality dog coat
What an amazing quality dog coat. I am so pleased with the sizing and fit of the Fjord raincoat in size 30. My small Jack Russell has a curly tail which makes some coats fit awkward. The rear tog means it can be drawn up to accommodate her tail and the neck togs keep it snuggly fit. Leg straps are in perfect position and thankfully there are no Velcro fasteners which always get clogged up with pine needles and dirt. Delivery was fast. Brilliant product.
5. september 2024
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Besvarelse fra Mountain Dog
Lovely to hear the Fjord works so well for you and your Jack Russell. Our team aim to give the best service and experience we can. Thank you so much for your lovely review!
Just as advertised
The sizing of the harness was spot on in line with the advice given on the site. The material and the quality of the harness is first class and the fit is really very good with plenty of adjustment room if the dog gets fatter or thinner plus the design makes it impossible for the dog to slip the harness. All round the best harness I've come across in a long while
19. august 2024
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Besvarelse fra Mountain Dog
So lovely to hear everything worked so well for you Terry! Thank you so much for your kind words and for choosing our small business!
Worse returns policy I've ever seen
Comes across as petty to charge 15% fees for when they feel someone has returned too many items. I understand those types of people are frustrating, but consumer rights allows for people to return items they bought online. A particularly bad look on mountain dog considering the consumer is also responsible for paying for return fees etc.
It's a red flag to me.
16. august 2024
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Besvarelse fra Mountain Dog
Thank you for taking the time to review our small business, Im sorry to hear its not a positive one. As a caring company we make every effort to offer competitive prices and a great service to our customers - this is evidenced in our overwhelmingly positive reviews from those who have bought from us - it's a real shame we didn't get to this stage with you. Our published return policy is fair, compliant to UK law and and in addition we send out replacements at our cost when the item arrives back for an exchange - if you don't get what you need first time we want to help and fast. Whilst we do reserve the right to charge a re-stocking fee for damaged or items returned incomplete that is the extent of potential return charges. We've been in business seven years and we can't actually remember the last time we had to charge anyone for a return - it is a wildly rare occurrence. Our lovely customers understand we are an independent/family organisation and work with us to ensure a smooth return or exchange. We serve many 1000's of customers each year and we frequently receive great feedback on our after sales processes. We are sorry you felt it necessary to review as you did but we are always here to help if needed.
Amazing customer service
Always excellent customer service
This company know their products so well- I ordered a harness & Paul could not have been more helpful & informative
Good prices
Quick delivery
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you so much for your lovely review and feedback for our hardworking team! It is wonderful to be able to pass on your kind words!
Besvarelse fra Mountain Dog
Lovely to hear Robert! Thank you so much for your positive review!
Swift delivery and good price
30. juli 2024
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Besvarelse fra Mountain Dog
It is so lovely to hear this, our hard working team aim to give the best experience we can. Thank you so much for your kind review and for choosing Mountain Dog!
Great products and quick delivery
Great products and quick delivery. Very pleased.
9. juli 2024
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Besvarelse fra Mountain Dog
That's wonderful to hear Ruchira! Our hard working team aim to give the best experience we can. Thank you so much for your positive words and for choosing Mountain Dog!
Dog lead and collar from Mountain Dog.Ordered on the 18th of June. Further to my earlier review, the Mountain Dog company have re dispatched my order which I have received and I am very pleased .
Ordered on the 18th of June. Still not received. Post Office tracking says sender has dispatched the package on Wednesday 19th and when they receive it more information will be available. Nothing since.
28. juni 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
We're so sorry to hear that your order is not yet with you Gerald. The good news is your order was fulfilled and handed over to Royal Mail within 24hours of being placed. It does seem that there has been a very rare issue with Royal Mail's network in this instance.
Our customer service team are always happy to help if reached out to and alas, were not aware of an issue until we saw your review today the 1st July.
They have reached out to you directly via our customer service channel and resolved this for you.
Many thanks,
Mountain Dog
Nice bag quick delivery
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Thank you so much for your review Kai and thank you so much for choosing Mountain Dog
Great customer service
Great customer service. Needed some advice before placing an order and Paul came back to me quickly. Loved the items bought too and the speed of the delivery.
Thank you Mountain Dog team!
2. juni 2024
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Besvarelse fra Mountain Dog
It's wonderful to hear you're so pleased and Paul could help you Kelly! Thank you so much for your lovely review, it's a pleasure to pass this onto our team!
My dogs are not just comfortable but…
My dogs are not just comfortable but also stylish. I would be very happy to purchase items from this Company again.
10. juni 2024
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Besvarelse fra Mountain Dog
That is wonderful to hear Joe! Thank you so much for your lovely review, we look forward to seeing you again online soon
My two reasons for choosing Mountain…
My two reasons for choosing Mountain Dog for a Ruffwear Tri-paw harness were: The price was cheaper then Ruffwear for the same product and secondly the reviews, as far as the latter goes, the people that gave 1 star reviews in the majority of instances were in my mind the type of people that just like to moan and want something for nothing, each case was answered professionally, honestly and with class. Onto the Tri-paw harness we ordered a medium as per the sizing guide and bare in mind her current Ruffwear harness is a medium, so that is what we ordered, unfortunately it didn't fit around the girth, so I sent the harness back for a larger one, the whole process was smooth, no quibbling and we received the new harness 3 days later, I would recommend Mountain Dog 100% and if you don't, you need to give your head a wobble.
15. juni 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
It's wonderful to read your kind words Martin! We're so pleased that our exchange service worked so well for you. Our small hard working team aim to give the best service and products we can so it is lovely to be able to pass your review onto them. We hope you and your dog enjoy your new harness and adventures it helps bring. Thank you so much!
Fabulous Dog Collars
So delighted with the service all round- the collar is perfect!! Thank you so much.
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
So lovely to hear Caroline! Thank you so much!
Top choice for pets
Great choice of products & super efficient customer service. I ordered shoes for my goldie, these are perfect protection for his paws. The delivery was super fast. Overall very happy with mountain dog.
28. maj 2024
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Besvarelse fra Mountain Dog
That is so lovely to hear! Our team aim to give the best service we can. Thank you so much for your kind words and for choosing Mountain Dog!
Very happy withlong lead the product which was…
Very happy with the product which was needed urgently
25. maj 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Wonderful to hear Paul! Thank you so much for your review and for choosing Mountain Dog!
Order arrived swiftly
Order arrived swiftly, very well packaged. We haven't used yet, as still awaiting our puppy. Good quality product though.
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
So lovely to hear! Thank you so much for your review. Enjoy your new gear with your puppy!
Second order - highly recommended
Second order from Mountain Dog - excellent selection and no issues with delivery! Reasonable prices as well.
24. maj 2024
Uopfordret anmeldelse
Besvarelse fra Mountain Dog
Wonderful! It's lovely to hear you're so pleased with our service. Thank you so much!
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