First pieces I ordered - rad cowls - did not fit well; they are loose, perhaps due to difference in thickness between carbon and OEM. Still, I ordered the fender sides and boy... not even close. More... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Products listed in stock are not in stock with lead times estimated in weeks. This does not include special order items which are expected to take time. Customer service doesn't respond to emails.... Se mere
Virksomheden har svaret
When opening the product in front of the delivery driver he immediately gasped as he saw the massive scratch/gouge in the carbon fiber piece right out of the box. Customer service was absolutely terri... Se mere
Virksomheden har svaret
I been ordering for last few years from Moto-composite. Lately there attitude and customer service has been horrendous with harsh attitude on the phone when I call to verify parts in stock it’s a norm... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Motocomposites is an online retailer of carbon fiber parts for motorcycles.
Kontaktoplysninger
7400 Taschereau, suite 105, J4W 1M9, Brossard, Quebec, Canada
- 450-465-0465
- info@motocomposites.com
- motocomposites.com
1,7
Dårlig
539 anmeldelser
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Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ich möchte meine Erfahrung mit…
Ich möchte meine Erfahrung mit Motocomposites Inc. veröffentlichen, da ich es als meine Pflicht ansehe, dies auch mit anderen zu teilen.
Ich hatte letztes Jahr schon mal einige Teile von der Firma gekauft ,ich muss sagen über die Hälfte der Teile es waren insgesamt 5 waren fehlerhaft und total verzogen, dass eine Montage selbst mit nacharbeiten von mir absolut nicht möglich war!
Bohrlöcher total falsch gesetzt und die hintere Radabdeckung war dermaßen verzogen, dass ich es gleich entsorgen konnte ,da ein Rückversand mit allem nochmal hohe Kosten verursacht hätte , und wieder ewig Zeit vergehen würde,diese hatte ich dann in Deutschland gekauft, und war dann auch passgenau!
Ich hatte auch eine Carbon Seitenverkleidung gekauft, die nach einigen nacharbeiten dann Einigermasen passte.
Leider bekam Sie später Risse am Bike ,und ist mir kaputt gegangen, und ich musste die nachbestellen. Hatte diesbezüglich auch Kontakt zu Motocomposites Inc. aufgenommen ,und man teilte mir dann mit, dass dies nicht vorrätig ist ,obwohl dies auf der Homepage als lieferbar angegeben war!!! Aber ich die Verkleidung in der günstigeren Fieberglas/Carbon Ausführung nehmen sollte, da dies sofort vorrätig wäre.
Ich teilte dann mit, dass ich warten würde, da ich ja schon andere Teile in 100% Carbon verbaut habe , und man sonnt ein Farb-und Qualitätsunterschied sehen würde.
Dann nach erneuten Anfragen hies es dann, dass es nun vorrätig wäre und ich bestellen könnte . Nach ca. 5 Wochen habe ich die Ware erhalten und ich sah ein GROSSEN Farbunterschied, und auf einer Verkleidung waren noch zwei Lackbeschädigungen!
Ich machte ein Bild und reklamierte dies ,Antwort von Motocomposites Inc. ich sollte noch mehr Bilder von dies und das machen insgesamt 4 mal Bilder und …. Sehr nervig, da man ja alles gesehen hatte auf dem einem Bild .
Dann kam die Aussage, dass man die Teile bei einer anderen Firma produzieren lies, aber ich sollte kein Sorge haben , dass es ja 100% Carbon wäre, dies bezweifle ich sehr, da es ein GROSSEN Farbunterschied ist!!!!!!!!! zu den 100% Carbonteilen! !!!!Dies ist nicht abzuweisen. Ich denke, das man mir einfach die günstigere Fieberglas/Carbon Version die vorrätig war „untergejubelt“ hat, nach dem Motto,“ er wird es schon nicht merken“ eine große Sauerei was der Shop am Kunden macht, eine totale Verarsche, und dazu noch versucht die ganze Sache mit Ausreden zu vertuschen!!!!
Auch die Beschädigung vom Klarlack wurde klein geredet , ich sollte dies polieren dann wäre alles gut.
Ich muss das Seitenteile heute zum Lackierer bringen der dies komplett neu lackieren muss da der Kratzer zu tief ist.
Zusätzlich zur Beschädigung bleibt natürlich der Farbunterschied ,den man NICHT beheben kann.
Ich sprach das Thema Kulanz -Rückzahlung an, dass man mir wenigstens die Kosten von der Neulackierung bezahlen könne!
Seit dem keine Rückmeldung mehr von der Firma , keine Reaktion , NICHTS!!!!!!!!
Ich kann mich nur den anderen negativen Bewertungen anschließen, Kundenservice ,Kulanz, oder Entgegenkommen kennt die Firma nicht, überzogene Preise, sehr schlechter Kundenservice!! Und dazu noch lange Wartezeiten, die Qualität ist „unterirdisch“ , da die neuen Teilen wieder nicht passgenau sind!
Ich bin sehr enttäuscht und werde mit Sicherheit dort nichts mehr kaufen, geben an, dass Sie selber produzieren und ….. billiger Mist aus China der nicht passt und dazu noch total überteuert ist!
Ich lasse mir die Option offen, den ganzen Sachverhalt meine Anwalt zu übergeben.
Einmal und NIE wieder!!
6. maj 2020
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Leider gibt es Kunden wie Herr Hoehn wo die groessten Anstrengungen ihm zu befriedigen, nie gut genug sind. Farbunterschiede gibt es einfach nicht zwischen 100% Carbon and das Fieberglas/Carbon Produkt. Wir haben noch nie Probleme gehabt mit diese Teile, und haben viele verkauft. Die drei Teile die er in 2019 gekauft hatt, duerften gut genug sein dass er von uns wieder in April 2020 ein neues Teil kauft. Fuer dieses Euro 100 Teil, haben wir stundenlang versucht gut zu machen ohne Erfolg.
Irrational and mismanaged company
Irrational and mismanaged company. I think they need a leadership change.
3.19.2020 Ordered parts from website clearly showing "in stock".
3.20.2020 10:43 Received an email stating only the most expensive is available.
3.20.2020 14.23 Stated the concern for their online accuracy and ordered the most expensive parts. Time sensitive project.
3.20.2020 15:43 Received an email stating product shipped.
3.20.2020 18:08 Received an email stating the post man didn't pick up after all. "But after reading your unfair, unreasonable and insulting review, I will be very happy to cancel your order and refund you first thing Monday morning".
Good product, good employees managed by a toddler. No real understanding for business and production timelines, even in the midst of the COVID-19 global pandemic.
22. marts 2020
Uopfordret anmeldelse
Besvarelse fra Motocomposites
After verbally abusing one of our staff and then writing a false and accusatory review, James Millard Irwin III of Spicewood, Texas had his order cancelled and refunded. Motocomposites has a policy of zero tolerance for abusive behaviour.
Excellent product and quality
Excellent product and quality. I really very highly recommended they products to custom your motorcycle
26. februar 2020
Uopfordret anmeldelse
Besvarelse fra Motocomposites
This is a fictitious reviewer who has posted multiple negative reviews on this site, Google and Shopper Approved. Trust Pilot attempted to contact him but received no reply.
Fitment was terrible
Bought a carbon fiber rear hugger for a Ducati 848 Evo. The quality of the part was good, however, I had to drill two two new holes for the figment. It also rubs up against the rear suspension. If I was worried it’d damage the swing arm, I’d take it off immediately. I don’t recommend this product. It also did not come with mounting hardware. Not a huge deal, but worth mentioning in the product description.
3. december 2019
Uopfordret anmeldelse
6 months after purchase of a carbon…
6 months after purchase of a carbon fiber air intake duct the 4 connecting points where the duct mounts onto the head stock completely shattered. Even when installing the fitment was very poor. I called Motocomposites to see what could be done. Yes, they offer a 90-day warranty but this is not acceptable. They stated the couldn't do anything. Poor product, lack of quality, and poor customer service: "We provide a 100% customer satisfaction guarantee, warranty our products for fitment and finish, and strive to give the highest level of customer service." Yeah....not really. Don't waste your time or money.
18. november 2019
Uopfordret anmeldelse
Horrible!!!!
Horrible! Parts didn't fit so they sent replacements and those didn't fit either. Then they try to say that they won't refund me for them and they'll only replace them...but clearly their molds aren't correct. Having to go through credit card company now. Also they take days to weeks to respond to customer service issues!
EDIT: The below response from them is a lie. I did send pictures. Also, I had to respond to emails I sent due to them not responding at all to some. Prompt? Yea right! DO NOT BUY!!!
EDIT #2: I can do this all day. They refused to refund. Claimed they will only replace via email. I warned them I would leave terrible reviews everywhere I could. Moto if you don’t want reviews like this, then give me back my money for the crap you sent.
15. november 2019
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Max Miller of Tampa, FL received replacements for three of four parts after requesting such, parts that we have sold many units of without ever encountering problems before.
He is demanding a full refund as he claims that the replacements don't fit but he is unwilling to send us photos of the problem(s).
Only once were we unable to provide Mr. Miller with a prompt resolution when the factory was closed for a week-long holiday.
EDIT: To Mr. Miller's reply: He sent photos of the first set, never of the replacements that supposedly didn't fit. If there is a problem with a mold, we refund and do not make the customer wait. However Mr. Miller has refused to provide proof of any kind, ceased all communications with us and has instead chosen to post a false review.
Great service and carbon fiber; poor fitment
The customer service is excellent and the quality of the carbon fiber is unparalleled. The matte finish is absolutely gorgeous.
However, the fitment is quite poor. I purchased a keyguard for a Ducati 848 and had to grind away at mounting points on the backside of the piece to get it to kinna fit.
30. september 2019
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Hello Leo,
We are sorry that you encountered problems in fitting this small part. Occasionally a part may have too much epoxy on the underside where mounting tabs are glued. In future, please advise us of any problem and we will be glad to replace the offending part.
Never had a better experience buying…
Never had a better experience buying online before, communication is prompt & to the point, speed of delivery was incredible & the quality of the product is beyond perfect. Have another 3 orders as I will be buying all the carbon fibre for my bike through motocomposites, thank you
11. september 2019
Uopfordret anmeldelse
Found components to be of excellent…
Found components to be of excellent quality and friendly efficient service.
6. juli 2019
Uopfordret anmeldelse
The order is unclear ... too bad
Why the original shipping order is priced at 0 USD. Now it is charged for shipping $ 116.54 when I have paid the order through mastercard. Delivery fee is not shown in the original order.
I found the store not clear from the beginning before the customer paid.
I want to cancel the order, can I get a refund? I am not enough money to pay all
Send mail, the store does not reply
11. juni 2019
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Sir,
Your order was cancelled and refunded immediately upon your request and an automatic notification was sent to you confirming this. Further e-mails should not be required. Credit card refunds take several days to process through the financial institutions and are not immediate.
Throughout the checkout process, you were prompted no less than three times to contact us for a shipping quote. You acknowledged during the check-out process that you were aware of this, otherwise the transaction could not have been completed.
Great fitting part
11. juni 2019
Uopfordret anmeldelse
ZX14 carbon panels.
Customer service is friendly and the carbon quality is top notch but the firment is terrible.
10. juni 2019
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Hi Freddie,
Sorry to hear that you had a fitment issue with your part. We have sold hundreds of this unit over the years and this is the first time that we have had an issue. Would you kindly send us photos of the problem?
Decent product, Very slow, inefficient service.
The price and quality of product is good, however the factory seems to be quite small and unable to keep up with orders. I have ordered a few parts to have them not available for months in the future. They should be providing weekly updates on orders but I never hear from them unless I inquire on the the status of my part, which is always paid upfront. When the product finally arrived, it was for the wrong year of bike and did not fit. I had to return the part on my own expense but was never given a refund.
5. juni 2019
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Hello Paul,
Your last order for two parts placed in May, was sent out the following day. The order before that was placed before the factory closed for a three week holiday, which effectively delayed the production of your custom order part into the busiest time of the season. You were however advised that a substatial delay would be encountered and were offered to cancel your order should you wish not to wait.
Motocomposites has terrible customer care
Had fitment issues and have been trying for almost two months to get issue resolved but they will not reply (email, Facebook, phone).
Stay away!!!!!
2. juni 2019
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Darren Trost of Toronto was refunded on June 11th following receipt of photos of proof of destruction on one of the two parts ordered. This was done despite our inability to determine what the problem was with his part as other customers did not have this issue with this recently developed part.
We reply to all of our e-mails and phone calls in a timely fashion.
good quality parts
good quality parts, easy straightforward installs, great customer service and decent shipping times. 10/10 extremely happy.
28. maj 2019
Uopfordret anmeldelse
Satisfied
Fast, do what they promise, excellent communication, and products are good as well!
24. maj 2019
Uopfordret anmeldelse
A couple of the parts did not actually…
A couple of the parts did not actually fit my motorcycle, the parts that did are lovely quility
24. maj 2019
Uopfordret anmeldelse
Everything is always perfect
Everything is always perfect. Looks good fits right. If I need Carbon this is my go to
23. maj 2019
Uopfordret anmeldelse
parts with a good looking
Fast shipping
The parts have a very nice looking
The parts don't fit well :(
22. maj 2019
Uopfordret anmeldelse
Besvarelse fra Motocomposites
Hi Benjamin,
We're sorry to hear that your engine guards didn't fit well. We haven't had any issues with these in the past. Would you kindly e-mail us with photos of the issue(s) and we'll try to make this good for you.
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