Morris Homes Anmeldelser 

Happy to say I have had a positive experience in my quest to find my new home at Station Grange in Coventry. Jess, in particular, I have found to be lovely and personable, as well as knowledgeable about the houses and the development. It's been helpful having the same person to communicate with during the process of securing a home too :).

We recently purchased a new property on the grange estate - was very excited as we had an older property before and looking forward to having all new. The service before completion cannot fault Morris Homes. Very helpful until we exchanged contracts - the 1st couple of months the property was great, then the issues started, which we expected being a new build. What we wasnt expecting was the lack of customer care from Morris. We are nearly 18 months in and still refusing to sign happy with the purchase. So far our bi fold doors have been attended to 7 times and adjusted as they keep sticking with us having to use our annual leave and wait in all day (issue not been resolved 18 months in). We have also had 6 visits for ticking pipes all through the house, had my ceiling ripped out patched 3 times with plasters and painter and cleaners coming ever other day. Again this issue hasnt been resolved and are still ticking with no luck from Morris of having it sorted. I have had two new front doors as they wouldnt lock and sit right (this is one issue now resolved). The area manager doesnt respond to any emails and seems to ignore us even though he was supposed to be dealing with the issues. The site manager we have never seen so all in all the after care is awful but the house is lovely if issues have been sorted.

We have been looking at homes at Alconbury Weald for a couple of years. The time was finally right and after going to all the builders we finally settled on Morris Homes. We have met Meghan the sales advisor several times, she is so knowledgeable and has made the process so easy so far. The house we have chosen is so lovely. Can’t wait to move in.

Ann at Alconbury weald was excellent helping us choose tiles carpets etc for our recently reserved new home and kept us smiling and fed with biscuits and tea 5 stars thanks Ann it was a pleasure rather than a chore

Chris from Arden Park was a star. We have reserved a home with him today and he was so friendly and knowledgeable. We knew that we would be in safe hands!
Thank you Chris, we cannot wait to meet you further to get our new home ready!

I called into Sherbourne estates at Arden Park and I must say that the representative Tracey was extremely helpful, knowledgeable and professional, she answered all my questions and provided me with a comprehensive information pack.

Myself and my boyfriend had an appointment with Carol at the ‘St Mary’s Park’ development in Preston. She made us feel so welcome and overall made it such a lovely experience! Would definitely recommend.

Paula and Jo at Bartle Meadows have been incredible throughout the whole home buying process. From our initial interest, throughout the sale and post completion. We have been in the house almost a month now and the site manager Matt has also been fantastic with us. We are now with customer care team and they have been super quick with responses and always happy to help. No job or query has been too small, all the staff have been brilliant! All round positive experience with Morris homes and would happily recommend them if you're looking for a new home.

It's 7 years since we bought from this shambolic business. In Standish on the Fairway estate, two main spine roads remain unsurfaced. As a consequence the council refuses to adopt, resulting in the whole estate being overgrown by weeds and looking disgraceful.
They have also still failed to fulfill the section 106 obligations. Come and look for yourself at this unsightly estate.
Don't buy from this incompetent group.

Rob at Shelbourne Hunsbury Grange was exceptional, showed us the plots with real enthusiasm (something other builders lacked) took time to get to know me and my partner. We will be returning shortly for our second viewing which we are excited for😁

We popped in to look at how a new property might work for us and we were greeted by Tracey. Her approach was very friendly and professional and nothing was too much trouble in guiding us through what was available. The fittings in the show homes were of good quality and we will definitely consider buying with Tracey if we decide to down size. Can highly recommended.

It was nice speaking to the staff as the process was well explained to us.

Tracey from Shellbourne at Arden park handled everything and made the process very easy

We have recently purchased a new home with Morris on the Greenmount Manor development in Bury. We have been in the property for just over three weeks. Having purchased a new build previously through a national house builder, I had a perception of how the process would be and the issues that may crop up. With Morris it has been such a positive experience for us and we couldn't be happier with our new home. I would just like to say a big thank you to Claire Glassey from the sales office who has been extremely friendly and supportive through the whole process ( So lovely that we wish she was going to be one of our neighbours!) And also thank you to Dean the site manager, he really has gone out of his way to make sure that we have settled in to our home and made sure that everything has been to our satisfaction throughout.

Very helpful and kind! Thank you✨

Kim at Houghton Grange was a great help. She is really knowledgeable about the the properties, the options and the whole process.

Hannah has been a great help from a friendly welcome on our first visit to spending time with us helping us with our choices and patiently explaining things to us. We’re in safe hands!

My overall experience has been extremely disappointing.

From the beginning, the property quality fell below expectations, with a significant number of snagging issues that took far too long to address. The process became unnecessarily lengthy and stressful for what should have been a premium home buying experience.

The only remaining issue has been a refund claim that has been ongoing since December. I fully understand that mistakes and miscommunication can happen, especially between site teams and head office. However, what has been most frustrating is the lack of honesty and accountability throughout the process. Promises were made regarding the refund, yet when the issue was challenged, the site team simply went quiet and avoided taking responsibility.

What disappoints me most is not the refund itself. I do not rely on this money financially. It is the way the complaint has been handled. The communication has felt dismissive, unprofessional, and unnecessarily difficult for what should have been a simple matter to resolve. As a customer making one of the biggest purchases of their life, I expected far better treatment and transparency.

Based on my experience, I would struggle to recommend Morris Homes to other potential buyers unless there are major improvements in build quality, aftercare, and customer complaint handling after completion.

I visited Tracey today, at Arden Park, to help me go through what options are available, for my parents, to move. Tracey was so helpful and provided so much information.

The show homes were stunning and this is going to be a beautiful estate!