I had an issue with a subscription I hadn’t remembered I had and reached out to customer support. Within just a few minutes, I had a full breakdown of my purchases, dates and explanations that answere... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Es hat mich stark gemacht....obwohl ich mir vorkam, als wär ich der letzte dreck! Ich durfte nicht denken! Müsste dabei zusehen, das alte Leute als Hasen benutzt werden auf einer Forschungsstation für... Se mere
Virksomheden har svaret
I am an extremely vulnerable human and had cancelled the plan. I emailed as I got charged and I got told basically tough. It’s within the 14 day distance selling cooling off period too, which is damn... Se mere
Virksomheden har svaret
Moon Grade has become a staple in my morning routine. The daily affirmations and tarot readings are surprisingly accurate and help me stay grounded throughout the day. I love how it breaks down comple... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Moongrade
Skrevet af virksomheden
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Kontaktoplysninger
4,0
God
686 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Moongrade
Dear Denis,
We're thrilled that getting started was such a breeze! As you dive into your personalized birth chart and daily horoscopes, we hope you discover some amazing insights. We're always here at help@moongrade.app if you ever need a hand along the way.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear adrienne.eden,
We're so glad you're finding the daily horoscopes and birth chart insights so entertaining! We hope your cosmic journey continues to bring you both joy and guidance. If you ever need anything along the way, we're always at help@moongrade.app.
Sincerely,
Moongrade Team
Customer service was excellent
Customer service was excellent! Nora was quick to respond and assist with my query and resolved the issue :) thank you so much
19. maj 2026
Besvarelse fra Moongrade
Dear Kaylan Kaffaf,
We're absolutely thrilled that Nora could provide such quick and helpful support for your situation! We hope you continue finding wonderful guidance in your daily horoscopes. Remember, we're always here at help@moongrade.app if you ever need a hand with anything.
Sincerely,
Moongrade Team
Aún no encontré
Aún no encontré, la experiencia, pero imagino que algo aportará a mi curiosidad
17. maj 2026
Besvarelse fra Moongrade
Dear mariapinanez,
Nos emociona acompañarte en este nuevo viaje astrológico. Confiamos en que tu carta astral y los horóscopos diarios nutrirán esa gran curiosidad con revelaciones increíbles. Si alguna vez necesitas orientación, siempre nos encuentras en help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Miss Rebecca Maher,
It's wonderful to hear that you're gaining so much personal insight! Uncovering new truths through your birth chart is exactly what Moongrade is all about. We wish you continued joy on this journey, and we're always at help@moongrade.app if you need anything.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Maria Liso,
Nos encanta saber que la aplicación ha despertado tu interés. Explorar tu carta natal y los horóscopos es siempre un viaje fascinante de autodescubrimiento. Si alguna vez necesitas algo, estamos a tu entera disposición en help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear IMarce,
Nos emociona que descubrir los detalles de tu carta natal y tus horóscopos te resulte tan fascinante. Explorar los astros es un viaje maravilloso. Recuerda que siempre estamos a tu disposición en help@moongrade.app por si necesitas algo.
Sincerely,
Moongrade Team
Che sto ritornando a respirare e vedere…
Che sto ritornando a respirare e vedere dietro l'angolo la mia Autostima,inoltre mi sento più leggero perché ho finalmente lasciato le negatività alle spalle e sto aprendo un nuovo me alla positività, leggerezza, obiettività,ma soprattutto al fare posto ad una LEI che voglia conoscermi e darmi il suo amore.Una cosa che non voglio più fare è quella di muovermi in tutto per primo,in alcuni ambiti lavorativo,quotidiano, sentimentale ma soprattutto per l'ultimo ora più che mai voglio sentirmi finalmente cercato e desiderato da lei nei due ambiti della relazione.
15. maj 2026
Besvarelse fra Moongrade
Dear Roberto Riolo,
Siamo felicissimi che i nostri spunti astrologici ti stiano aiutando a ritrovare fiducia e ad aprirti con serenità all'amore. È un onore accompagnarti in questo nuovo capitolo di leggerezza interiore. Per qualsiasi cosa, ci trovi sempre su help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear tin,
We love hearing that setting up your astrological journey was so seamless! Finding the right personalized horoscopes and tarot insights should always be simple. Enjoy the cosmic guidance, and remember we're always at help@moongrade.app if you need anything.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Sheryl Stinson,
It is wonderful to know our expert astrological insights are hitting the mark! We love delivering a top-tier experience as you explore your detailed birth charts. Remember, we're always at help@moongrade.app if you ever need anything on your cosmic journey.
Sincerely,
Moongrade Team
J’ai supprimé mon compte en pensant que…
J’ai supprimé mon compte en pensant que l’abonnement était terminé, pourtant des prélèvements ont continué plusieurs mois plus tard alors que je n’utilisais plus le service depuis au moins février.
Le support a finalement annulé l’abonnement, mais a refusé à plusieurs reprises les remboursements, y compris pour un prélèvement très récent, alors que leur politique publique mentionne un délai de remboursement de 14 jours dans certains cas.
J’ai également été renvoyé vers des portails et procédures qui ne fonctionnaient pas puisque mon compte avait déjà été supprimé, et je n’ai toujours reçu aucune facture ni reçu malgré plusieurs demandes.
Expérience très décevante et communication peu claire concernant les abonnements, la facturation et les remboursements.
Mis à jour au 14/05/2026 :
Mise à jour après plusieurs échanges avec le support :
Moongrade a confirmé que mon abonnement est désormais annulé, mais a malgré tout refusé tout remboursement concernant le prélèvement de renouvellement.
Selon le support, la suppression du compte n’annule pas l’abonnement. Cependant, cela ne m’avait pas été clairement indiqué au moment des faits, et la suppression du compte rendait également l’accès au service impossible en pratique jusqu’à ce que le support propose plus tard de restaurer l’accès manuellement.
Je n’ai jamais demandé à récupérer l’accès au service ni à continuer à utiliser l’abonnement. Ma demande concernait uniquement le remboursement d’un prélèvement de renouvellement dont je pensais sincèrement qu’il avait pris fin après la suppression du compte.
Le support maintient que l’abonnement s’est renouvelé correctement conformément à leur politique et refuse donc tout remboursement malgré la confusion et les circonstances exposées ci-dessus.
Plusieurs avis récents sur Trustpilot semblent également décrire des situations très similaires concernant les renouvellements d’abonnement et les difficultés de remboursement.
Expérience globalement très décevante.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Laura Bizot,
Nous comprenons bien votre préoccupation. Nous rappelons amicalement que les conditions d'abonnement sont clairement indiquées et acceptées avant l'achat. Écrivez-nous à help@moongrade.app avec votre e-mail et numéro de commande pour examiner votre dossier.
Sincerely,
Moongrade Team
Scam
In November 2025, I signed up for what was advertised on Instagram as a one-week trial after taking an online personality test. I deleted the app almost immediately because the content was extremely poor quality and appeared to be AI-generated, making it clear that it was not worth using.
A week later, I was unexpectedly charged £73. When I contacted customer support to ask what the charge was for, they referred to a service that I do not remember selecting and certainly never used. I asked them to provide proof that I had agreed to this purchase, but they were unable to provide any evidence.
When I requested a refund, it became clear that the subscription process was deliberately misleading, with the terms and conditions hidden within a confusing and unclear user journey.
Five months later, I was charged a further £173 for another service that I have no recollection of purchasing. When I contacted them again, I requested that my bank details be removed from their system and to cancel all subscriptions from my account, they said they couldn't delete my bank details. They responded by claiming that I had not cancelled all active services previously, therefore the charge was due unless I could show proof, and refused to issue a refund, citing their terms and conditions.
I believe this company is using deceptive and potentially unlawful billing practices to take money from customers without clear and informed consent. I would like this matter formally investigated, and I am seeking a full refund as well as confirmation that all my payment details and subscriptions have been permanently removed from their system.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Giorgia,
We understand your concern regarding the recent billing experience. We'd like to kindly remind you that all subscription terms are clearly outlined and agreed to at purchase. Please send your account email and order number to help@moongrade.app so we can review this.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Cate Ade,
We love connecting with fellow astrology enthusiasts! It's fantastic to know our birth chart insights and horoscopes resonate with you. Keep enjoying your cosmic journey, and remember we're always here at help@moongrade.app if you ever need anything.
Sincerely,
Moongrade Team
This company is dishonest Report them to Federal Trade Commission l
This company is dishonest. Do not do business with them. They are scammers. They will take your credit card information and continue to keep deducting charges even after they confirmed cancellation of the subscription via email (which is the only way to end your subscription with them). Please report them to the Federal Trade Commission and the Better Business Bureau for recourse.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Michelle Ifill,
We understand your concerns regarding this billing experience. We kindly remind that subscription terms are outlined and agreed to at purchase. Please email your account details to help@moongrade.app so our team can look into these recent charges and assist.
Sincerely,
Moongrade Team
Terrible experience
Terrible experience. Cancelled subscription within the time allowed only to find 6 months later a renewal charge of £177 being taken from my account (without notice). On questioning this and requesting a refund I was told there was a 'linked' subscription and my cancellation was only relevant to the first subscription so no refund. Feels like and looks like bad behaviour.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Helen Delderfield,
We understand your concern regarding the unexpected renewal. We'd like to kindly remind that subscription terms are clearly stated and agreed to before purchase. Please email help@moongrade.app with your account email and order number so we can look into your specific case.
Sincerely,
Moongrade Team
A bit too generic
10. maj 2026
Besvarelse fra Moongrade
Dear ruvimbo c t mhindurwa,
We understand you're looking for deeper astrological insights. Please reach out to help@moongrade.app with your account email and order number so our team can look into your specific case and help you uncover more personalized birth chart analysis.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear ni.lopezf,
Nos encanta saber que te resultó tan ágil acceder a tus lecturas astrológicas. Esperamos que sigas disfrutando de tu horóscopo diario y explorando tu carta astral. Si alguna vez necesitas algo, siempre estamos a tu disposición en help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Joe Welsh,
We love hearing that you're enjoying a seamless experience with our cosmic insights! While we offer a wide universe of astrological tools to explore, you can always just stick to what guides you best. We're always at help@moongrade.app if you ever need anything.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Claire,
We're thrilled that getting started was seamless and you're finding great value in our astrological insights. Enjoy exploring your personalized birth chart and daily horoscopes! We're always here at help@moongrade.app if you ever need anything.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear natasarad,
It's wonderful to hear our team could sort things out quickly! We want your astrological journey to be smooth so you can focus on enjoying your daily insights and tarot readings. We're always here at help@moongrade.app if you ever need anything else.
Sincerely,
Moongrade Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.