I had an issue with a subscription I hadn’t remembered I had and reached out to customer support. Within just a few minutes, I had a full breakdown of my purchases, dates and explanations that answere... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Es hat mich stark gemacht....obwohl ich mir vorkam, als wär ich der letzte dreck! Ich durfte nicht denken! Müsste dabei zusehen, das alte Leute als Hasen benutzt werden auf einer Forschungsstation für... Se mere
Virksomheden har svaret
I am an extremely vulnerable human and had cancelled the plan. I emailed as I got charged and I got told basically tough. It’s within the 14 day distance selling cooling off period too, which is damn... Se mere
Virksomheden har svaret
Moon Grade has become a staple in my morning routine. The daily affirmations and tarot readings are surprisingly accurate and help me stay grounded throughout the day. I love how it breaks down comple... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Moongrade
Skrevet af virksomheden
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Kontaktoplysninger
4,0
God
686 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely dreadful
Absolutely dreadful!
I paid to get a reading which I never received.
I was offered 1-2-1 coaching which I didn’t want. After speaking to someone on the customer care team, they agreed to close my account and that would be the end of that.
They have since charged me 6 months in a row despite having cancelled it. I can’t get hold of anyone and I’m furious.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Bry,
We understand your concern about this situation. We'd like to kindly remind that all relevant terms were clearly outlined and agreed to from the start. To allow our team to review your case properly, please reach out to us at help@moongrade.app with your account email address so we can look into it.
Sincerely,
Moongrade Team
Quick and easy
15. juni 2026
Besvarelse fra Moongrade
Dear Laurie Nahum,
We love hearing that you're finding the app so easy to navigate. Our goal is to make getting your daily guidance and birth chart insights as simple as possible. We're always here at help@moongrade.app if you ever need anything.
Sincerely,
Moongrade Team
Too many products!
There should be reduced number of offers and go straight to product in the future
14. juni 2026
Besvarelse fra Moongrade
Dear j.r,
We understand your perspective on the app's presentation. To help us better understand your experience, please email our support team at help@moongrade.app with your account email and order number. We'll be able to review everything you've noted.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Anna-Marié,
It's wonderful to hear that the insights you're receiving feel so positive! We hope the horoscopes and personalized reports continue to bring you clarity on your path. Should you ever need anything at all, you can always reach us at help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Sarah,
We're so glad you're finding the app easy to explore. We truly hope our guidance helps you on your path of discovery. If any questions come up along the way, we're always here for you at help@moongrade.app.
Sincerely,
Moongrade Team
Easy to sign up
Easy questions and low prices to start out. I’m fairly excited to get my readings hopefully it helps me be a better person.
9. juni 2026
Besvarelse fra Moongrade
Dear Winter,
We're so happy to hear you're excited to begin. It's wonderful that you're using our astrological insights for self-discovery and personal growth. We're wishing you the very best on your journey and are always here at help@moongrade.app if you need anything.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Ana,
It's wonderful that you've started your journey with us. We're excited for you to dive into all the personal insights waiting for you over time. If you ever have any questions as you explore, our team is always here to help at help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear mtmonteiro,
We're so glad you're exploring your astrological journey with us. We want to make sure your experience is as clear and insightful as possible. If there's any part of a chart or reading you'd like assistance with, please send a note to our team at help@moongrade.app. We're always happy to help.
Sincerely,
Moongrade Team
Easy to use but one feature was bad
3. juni 2026
Besvarelse fra Moongrade
Dear Kathy Lundberg,
We appreciate you sharing your thoughts on the app's usability. We understand something in your experience wasn't quite right, and we'd like to look into the matter. Please email our support team at help@moongrade.app with your account details so we can investigate this for you.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear dachk,
We're so happy you're finding the app intuitive! Our goal is to make getting your personal insights both quick and easy. We hope you continue to enjoy your cosmic journey. Remember, we're always here for you at help@moongrade.app if anything comes up.
Sincerely,
Moongrade Team
Same situation as everyone when…
Same situation as everyone when requesting a refund or cancelled the subscription. First bill amount cannot be refunded while it already cancel and then they confirm that it would be cancelled yet they billed me once more again. Sure all replies is to send the mail, I did that....
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear MEMP,
We understand your concern about this matter. We'd like to kindly remind that all relevant terms were clearly outlined and agreed to from the start. So we can locate your specific case and review the details, please contact our team at help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Snapdragon,
We're thrilled to hear you're finding the insights and guidance so valuable. We hope it continues to bring clarity to your astrological journey. If you ever have questions, we're always here for you at help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear melindadurham,
It's wonderful to know our guidance is supporting your self-help journey. We hope you continue to find clarity and inspiration within the app. Remember, if you ever need anything, our team is always available at help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear elspethlax,
It's wonderful to hear you're enjoying the depth of content and all the different options available. We hope you continue to find valuable insights on your journey. Should you ever need anything, we're always here for you at help@moongrade.app.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear joelcole,
We love knowing you're finding the guidance both easy and informative. It's our goal to provide a clear and accessible experience, so we're thrilled that's been the case for you. We're always here at help@moongrade.app if you ever need anything.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Jill Nowak,
We're so glad you're finding the app's content and design easy to use. We hope you continue to discover meaningful insights on your journey with us. If you ever have any questions, our team is always here for you at help@moongrade.app.
Sincerely,
Moongrade Team
This is my first time using this app
This is my first time using this app, and the information is spot on.
27. maj 2026
Besvarelse fra Moongrade
Dear Melissa Quinones,
We're so happy to hear the astrological insights are resonating with you right from the start. We hope you continue to find guidance and clarity on your journey. If you ever have any questions, we're always here to help at help@moongrade.app.
Sincerely,
Moongrade Team
If it was possible to give zero stars I…
If it was possible to give zero stars I would. Their pricing model is a scam. Be careful what you are actually signing up for. Regardless, I cancelled my subscriptions the first day I signed up because after getting access to the app ( you can only get access if you pay) I quickly realized the whole platform was completely overhyped. I immediately emailed and cancelled “all subscriptions associated with my account” I received a confirmation that it was cancelled. I asked for a refund because I didn’t even use the service but was denied. A week later I was charged again! This time for $30.99. I emailed again and they gave me some BS about how the first time I canceled it was for one specific subscription not this one. I am currently trying to get a refund and confirmation that all subscriptions are cancelled. Please do not use this service.
Update: Moongrade replies here but can’t reply to emails that I send them. Their reply to my review is clearly AI generated, like most of their content. Their reply to my review makes no sense to my situation.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Moongrade
Dear Ellana Selig,
We understand your concern about this matter. We kindly remind you that all relevant terms are clearly outlined and agreed to from the start. Please email help@moongrade.app with your account email and order number so we can review your case.
Sincerely,
Moongrade Team
Assez bien
Tres bien, mais trop de propositions et payantes derrière. Ça revient tres cher si on veut tout !
24. maj 2026
Besvarelse fra Moongrade
Dear Kiki 64,
Thank you, we understand your concern about this situation. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please email help@moongrade.app with your details so we can look into your case.
Sincerely,
Moongrade Team
Besvarelse fra Moongrade
Dear Tiffany,
We truly appreciate your patience while getting everything set up. Now that you're settled in, we hope you enjoy diving into your personalized birth chart analysis and daily horoscopes. We're always around at help@moongrade.app if you ever need a hand!
Sincerely,
Moongrade Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.