Montford Co Anmeldelser 159

Took ages to arrive and were then the wrong size. Returns process too complicated.

Awful quality, highly recommend you don’t purchase anything from this company. If you want to return the goods the costs are extremely expensive to ship them to China

The boots were very poor quality when they arrived and did not fit true to size. They did not reply to my email requesting a return, so I used the address provided in the parcel. I sent them tracked but they refused the delivery and said it was the wrong address.

I chased it after a month and emailed back and forth endlessly with a useless woman called Olivia from customer service who didn’t seem to understand anything. Then she said it was too late as I had gone past the return period, despite having been chasing it for a month.

I would strongly advise you not to buy from them. It’s clearly some kind of scam and I’m never going to see my £50 again and haven’t had the boots returned, so they obviously kept them.

I ordered riding boots for my daughter they took 11 days to arrive missing Christmas, when opened the quality was very poor and certainly not safe for riding. I asked for a refund and was sent an address in China to return them at my cost. This does not reflect the website which says returns are to be sent to the Netherlands and full refunds made in 10 days. I wish I had read the reviews before placing an order.
The reply from the company below is misleading they already have all the details and I have contacted them several times, stay clear.

Excellent service quick response and sorted problem out straight away
Brilliant

Nice combination of comfort and style, great purchase.

AVOID THIS COMPANY
Product was not as advertised - it was a very poor imitation of the advertised product.
When I complained was advised to return the product to China.
I wish I’d read reviews before dealing with this company.

UPDATE
I was offered and accepted a 25% refund from Montford if I was to keep the boots. However, I still feel the product is of very poor quality even with the 25% discount.

Ordered boots from this company far to little not UK sizing offered 100% gift card instead of refund, I refused this as wanted cash back only offered 25% if I send boots back to china. Opened dispute with PayPal. DO NOT BUY FROM THIS COMPANY.

Awful quality and service. Bought a jacket end of November as a Christmas present. Far too small, awfully cheap fabric and very poor quality. Unable to return as you only have 30 days and they refused to acknowledge the Christmas obstacle. Also refused to give their original offer of 25% refund/keep product because of the 30 day return deadline. Shockingly bad products and customer service! AVOID!!!!

Fabric and stitching feel carefully made and worth the price.

This company uses illegal practices.Buys cheap inferior products and sells on at a huge mark-up misleading buyer with false claims and advertising.

AVOID!

Horrible products combined with poor customer service.
Very cheap feeling product. Material is horrible stiff polyester (created so match static trying it on I think I could boil a kettle!). Description is 'silky material', no where in description does it mention it is 100% polyester - looks nothing like the photos. Definitely a case that you'd never buy this if you saw it in a shop.
Delivery was also slow.
Returns you have to send to CHINA at your own cost - company is based in NL.
Will be checking EU internet laws (or UK as that's where the transaction took place) - hopefully will be some protection from scammers like Montford.
I wish I'd thought to check the reviews and saved myself the hassle and disappointment.

Extremely misleading return policy and very poor quality.
What is advertised on the website is not what you receive. The quality of the item was a complete disappointment and nowhere near the photos or description.
The return policy is also deeply misleading. Their website states a European return address, but once you request a return, they suddenly change the rules and demand that the item be sent back to China, which was never clearly disclosed upfront.
When challenged, they play dumb, avoid responsibility, and try to push discounts or store credit instead of a real refund. Customer service relies on pressure and confusion rather than honest resolution.
I had to involve PayPal to get my refund. Buyers should be very careful — this business model feels designed to make returns as difficult as possible.

Scam.
Don't make the same mistake I made.
Pay for the real thing Blunstone

Scam, terrible quality item and required to pay postage for return

Fits well and feels comfortable, very happy overall.

I have had the same experience as others leather boots that looked great arrived plastic and awful quality and did not fit. On asking for a refund advised to return to China, that is misleading as not what their policy says. I am asking g for a 100% refund and not a 25% gift card as offered and no need to return the goods. They probably cost £2.00 to buy and I paid £57.00 very upset as were a Christmas present for my daughter

Thank you for you contact trying to rectify the position and remove that supplier from your supplier list

The shoes do not look as advertised at all, the website was well presented and polished looking so misleading. Shoes are cheap and nasty and badly fitting. You are forced to return the item to China. What a huge disappointment! Do not buy from this place

Absolutely dreadful. Purchased a pair of boots £57. The advertised picture was of a good quality leather pair. What arrived totally opposite. Very cheap nasty plastic only fit for the dustbin. I queried how to return them to be told I would have to foot the cost of sending them back to an overseas address which would cost more than the boots! Do not buy from these people.

They don't do half sizes. The 2 pairs of size 5 shoes were huge. Offered a 100% gift voucher in fairness, but to send the shoes back was going to be a costly palaver. Charity shop a winner. I won't be dealing with this apparently Dutch (shipping from China) again. Not recommended