Water cart finally arrived 2 hours before the advised delivery time without any notification.Fortunately I was in but a large box left on my doorstep would have been easily spotted by any passer by.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was doughiing I could order direct as I'm in Dublin so was great surprise to see delivery included and no delays on customs nice easy just order nd deliver also the item I bought was much chea... Se mere
I ordered a dog kennel and was delivered a honey‑extracting tap instead. The box was a similar size, so I only realised the mistake after opening it. I contacted Monster on the same day and they pro... Se mere
The Maxblast gutter cleaning kit is excellent: a well made and a quality product. The order process was easy and I was given a discount code as it was my first order on top of an already low price. N... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We're an online eCommerce retailer selling a variety of great quality and value items, Yes those two words can be used in the same sentence. We pride ourselves on delivering great customer service and advice to all our customers. We would love to hear your feedback both positive and negative it all helps us to improve our service.
Kontaktoplysninger
Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate, YO60 6PG, York, Storbritannien
- 01347 878888
- hello@monstergroupuk.co.uk
- monstershop.co.uk
3,8
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Make sure you have some good drills. Mole grips. And a good friend
I thought the motorbike garage was good value. Although it wasn’t straight forward to put together. There was a few nuts and bolts missing. But I had some in my shed. Some of the poles were hard to put together so had to drill the holes bigger for it to clip together. It took me and a friend at least 3 hours to erect. It did say there was padlocks with it but never found them. Overall now it’s together I am pleased you just need to be good at DIY. As long as you have some useful tools you should be ok. I would recommend it too a friend. Excellent fast delivery
. Just to let everyone know I did find the locks and the bolts that I thought were missing in a bag I must have just put them somewhere safe. Sorry monster shop.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Richard,
Thank you for taking the time to leave us a 4-star review! We're pleased to hear that you found the motorbike garage to be good value for money and that, once assembled, you're happy with the finished product. It's also great to know that our fast delivery met your expectations and that you'd recommend it to a friend.
We really appreciate you sharing your experience, as customer feedback helps us continue to improve our products and service. Thank you again for your support, and we hope to welcome you back in the future!
Kind regards,
Jamie
Customer Support
Monstershop
Excellent service and experience
Excellent service and experience. I will definitely be using you again! Highly recommend.
Product was exactly as described.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Rebecca,
Thank you for your fantastic 5-star review! We're delighted to hear that you had such an excellent experience with us and that your product arrived exactly as described. Knowing that you'd happily shop with us again and recommend us to others means a great deal to our team.
We truly appreciate your support and look forward to welcoming you back for another great experience in the future!
Kind regards,
Jamie
Customer Support
Monstershop
Good Value and prompt delivery
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon,
Thank you for your fantastic 5-star review! We're delighted to hear that you were pleased with the great value we offer and our prompt delivery. Providing quality products at competitive prices with fast, reliable service is always our goal.
We really appreciate your support and look forward to serving you again in the future!
Kind regards,
Jamie
Customer Support
Monstershop
J’ai acheté une tente de toit via…
J’ai acheté une tente de toit via amazone que j’ai annulé rapidement car moins chère sur leur site code promo Lucy10…. Depuis monster shop me dit qu’ils vont étudier le cas, dans le même temps ils ont expédié le colis ( mais ils ne peuvent avoir les mises à jour du suivi….)
Toujours des réponses automatiques « on recontacte dans 24-48h » reçu il a y plu de 8 jours……
Impossible d’avoir une personne humaine au téléphone ou par message. Communication à revoir. J’espère toujours!
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Bonjour,
Nous sommes désolés de prendre connaissance de votre avis.
Nous souhaitions examiner les problèmes que vous avez soulevés, mais nous n'avons pas réussi à retrouver votre commande à l'aide des informations fournies. Nous vous avons donc contacté via Trustpilot afin de vous demander des informations supplémentaires qui nous permettraient d'approfondir notre enquête.
Comme nous n'avons pas reçu de réponse, nous ne sommes malheureusement pas en mesure d'approfondir notre enquête ni de vous aider davantage pour le moment. Si vous pouvez répondre à notre demande en nous indiquant votre numéro de commande ou tout autre détail supplémentaire, nous serons ravis d'examiner votre cas et de trouver une solution.
Cordialement,
Jamie
Monstershop
Besvarelse fra Monstershop
Hi Matthew,
Thank you for your fantastic 5-star review! We're delighted to hear that you were happy with the great price, fast delivery, and the high quality of your product. It's always rewarding to know we've been able to provide both excellent value and a smooth shopping experience.
We really appreciate your support and look forward to serving you again in the future!
Kind regards,
Jamie
Customer Support
Monstershop
Easy to order and delivered as advised
Easy to order and delivered as advised
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Paul,
Thank you for your fantastic 5-star review! We're so pleased to hear that you found the ordering process straightforward and that your delivery arrived just as advised. Providing a smooth and reliable experience from checkout to delivery is something we always strive for.
We really appreciate your support and look forward to serving you again in the future!
Kind regards,
Jamie
Customer Support
Monstershop
I’m really impressed by this company
I’m really impressed by this company. We ordered the T-Mech scythe which unfortunately turned out to have one one wheel fractionally smaller than its tyre. As a result the tyre kept deflating. The replacement arrived swiftly with no hesitation on their part and good levels of very prompt communication. Monster shop may well become my favourite online shop. They have restored my shopping confidence.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon,
Thank you for taking the time to leave such a wonderful 5-star review! We're delighted to hear that you were so impressed with your experience with us.
We're especially pleased that our team was able to resolve the issue with your T-Mech scythe quickly and keep you informed throughout the process. Providing prompt, helpful customer service is something we take great pride in, so it's fantastic to know we were able to restore your confidence in shopping with us.
Your kind words mean a great deal to the whole team, and we're honoured to hear we may become your favourite online shop. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Jamie
Customer Support
Monstershop
Despatched and arrived quite quickly
Despatched and arrived quite quickly. Not next day but fine. The Product Block cutter is a bit flimsy but cuts the blocks well. It is half the weight of our previous machine which is a big plus.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Charlotte,
Thank you for taking the time to leave us a 4-star review! We're delighted to hear that your block cutter was dispatched and delivered quickly, and that you're pleased with how well it cuts. It's also great to know that its lighter weight has made it a welcome improvement over your previous machine.
We really appreciate you sharing your feedback, as it helps us continue to improve our products and service. Thank you again for your support, and we hope to welcome you back in the future!
Kind regards,
Jamie
Customer Support
Monstershop
This was truly the worst flat pack…
This was truly the worst flat pack product that I have ever bought.
- Holes misaligned. I had to use tie wraps for one chair to pull it together.
- Fixings all came in a single packet, so had to sort them all out.
- Only a couple of pieces had their allotted sticky id letter. So, had to spend ages working out which part was which!
- The rattan weave had popped out in a couple of places, so I had to be repaired.
I would have returned it, but it was so big and bulky, it was too much of an effort.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon David
We're sorry to hear that you were disappointed with your purchase.
We appreciate you taking the time to share your feedback regarding the assembly experience and the condition of the product. This is certainly not the experience we want our customers to have.
Having reviewed your order, we haven't been able to find any correspondence reporting these issues or requesting assistance. Had we been made aware, we would have been happy to investigate and work with you to find an appropriate resolution.
If there's anything we can still do to help, please don't hesitate to get in touch with our Customer Service team with your order details, and we'll be more than happy to look into this further.
Kind Regards
Jamie
Monstershop
Exactly what I wanted at a great price
Ordered a new hot tub cover with some trepidation as hadn't heard of the company before and the price was well below what everyone else was charging. It arrived 2 days later, well packaged and exactly what I wanted!
Wouldn't hesitate to buy from Monster Shop again 👍
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon
Thank you for your fantastic 5-star review! We're delighted to hear that you took a chance on us and that your experience exceeded your expectations.
It's wonderful to know that your hot tub cover arrived quickly, was well packaged, and was exactly what you were looking for. We're especially pleased that you found it to be great value for money and that we've earned your confidence.
We truly appreciate your kind words and are thrilled to hear you'd happily shop with MonsterShop again. We look forward to serving you in the future!
Kind regards,
Jamie
Customer Support
Monstershop
order confirmed and delivered promptly
order confirmed and delivered promptly. very pleased with the cushion storage , solid , moveable and double lined . easy to put together too . highly recommend
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Sue,
Thank you for your fantastic 5-star review! We're delighted to hear that your order was confirmed and delivered promptly, and that you're so pleased with your cushion storage box.
It's wonderful to know you found it solid, easy to move, well designed, and straightforward to assemble. We're also grateful for your recommendation – it means a great deal to us.
We really appreciate your support and look forward to serving you again in the future!
Kind regards,
Jamie
Customer Support
Monstershop
Multitool
Ordered on a sat night.Item arrived on monday am.Fast delivery.I bought a garden multitool, realy good price, good quality machine comes with all the attachments.Put petrol in primed it and started first time.Excellant service,quick delivery,good quality machine and great price.Will be looking at more things on offer from this shop
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Keith,
Thank you for your fantastic 5-star review! We're delighted to hear that your garden multitool arrived so quickly and that you were impressed with its quality, great value, and range of attachments.
It's especially rewarding to know that it was easy to get up and running and performed perfectly from the first start. Providing reliable products, fast delivery, and excellent service is exactly what we strive for, so your feedback means a lot to us.
We really appreciate your support and are thrilled to hear you'll be looking at more of our products in the future. We look forward to serving you again soon!
Kind regards,
Jamie
Customer Support
Monstershop
I haven’t set the tank itself up yet…
I haven’t set the tank itself up yet but the stand is well built and sturdy. The delivery was okay and customer service was great. It is great value for the money and I would definitely recommend
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Charlotte,
Thank you for your fantastic 5-star review! We're delighted to hear that you're pleased with the quality and sturdiness of the tank stand, and that you found it to be great value for money.
It's also wonderful to know you were happy with our customer service and delivery. We really appreciate your recommendation and hope the tank setup goes just as smoothly when you're ready.
Thank you for your support, and we look forward to serving you again in the future!
Kind regards,
Jamie
Customer Support
Monstershop
Item has not been delivered and next…
Item has not been delivered and next day delivery and the is day 9
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon Peter
We're sorry to hear that your order took longer to arrive than expected.
We appreciate how frustrating it is when a delivery doesn't arrive within the anticipated timeframe, especially when you're expecting it sooner. Having reviewed your order, we can see it was placed on 04/07 and was ultimately delivered on 16/07, and we sincerely apologise for the delay.
We have reached out to your email to confirm if the order arrived with no issues. If there are any further issues please let us know.
Kind Regards
Jamie
Monstershop
Besvarelse fra Monstershop
Hi Gordon,
Thank you for your fantastic five-star review! We're delighted to hear that your product arrived on time and was exactly as described.
Providing reliable service and ensuring our products meet our customers' expectations is what we strive for, so it's wonderful to know you had such a positive experience. We really appreciate your support and hope to welcome you back to Monstershop again soon.
Kind regards,
Jamie
Customer Support
Monstershop
It was easy to order and regular…
It was easy to order and regular updates of my deliver. My order was delivered as promised at my door.The delivery driver was in no rush and were answering questions regarding big future deliveries from monster.Thanks.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Dawn,
Thank you for your fantastic five-star review! We're delighted to hear that you found the ordering process straightforward and that you were kept informed with regular delivery updates.
It's wonderful to know your order arrived as promised and that the delivery driver took the time to answer your questions. Providing a smooth, friendly service from start to finish is what we strive for.
Thank you for choosing Monstershop. We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Fantastic after reading the reviews…
Fantastic after reading the reviews about this company I was hesitant but they dispatched my item fast using DHL and it arrived 2 days later all parts and brand new and as described very happy customer give them a try I saved over £50 quid by using them faultless service thanks excellent 5in1 strimmer and saw and trimmer 🤠😎🤑
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Kristian,
Thank you for your fantastic five-star review! We're delighted to hear that we exceeded your expectations and that your first experience with Monstershop was such a positive one.
It's wonderful to know that your 5-in-1 strimmer arrived quickly with all parts included, exactly as described, and that you found it to be excellent value for money. Hearing that we helped earn your confidence means a great deal to the team.
Kind regards,
Jamie
Customer Support
Monstershop
4 frame electric honey extractor while…
4 frame electric honey extractor while not easily suitable for the smallest frames does work very well indeed.
Easy to clean and move I can see I’ll be using it for many years to come.
Delivery was prompt too.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Richard,
Thank you for your fantastic five-star review! We're delighted to hear that you're pleased with your 4-frame electric honey extractor and that you found it easy to clean, easy to move, and performing well.
We appreciate your feedback regarding its suitability for the smallest frames, and we're glad to know it has otherwise met your expectations. It's wonderful to hear that you expect to enjoy using it for many years to come, and that your order arrived promptly.
Kind regards,
Jamie
Customer Support
Monstershop
Very speedy delivery
Very speedy delivery
Ordered a black parasol - such good value !
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Sadia,
Thank you for your fantastic five-star review! We're delighted to hear that your black parasol arrived so quickly and that you're pleased with the value it offers.
It's great to know we could provide both a speedy delivery and a product that met your expectations. Your kind feedback means a great deal to the team.
Kind regards,
Jamie
Customer Support
Monstershop
Product came late and broken
Product came late and broken, no response from customer service team on refund
Won't be using again
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon Paul
We're sorry to read your review.
We wanted to investigate the concerns you've raised, however we were unable to locate an order matching the details available. To help us look into this, we contacted you via Trustpilot requesting some additional information, but unfortunately we didn't receive a response.
We're committed to resolving any genuine customer concerns, so if you're able to reply with your order number or any further details, we'll be happy to investigate and assist you further.
Kind regards
Jamie
Monstershop
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.