I was originally put off reading some of the reviews but glad we went ahead and ordered anyway. Came next day delivery as stated. Before it arrived we were a bit concerned the at the tracking wasn’t u... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely terrible. Bought a kitchen pod very reasonably priced next day delivery 1/2 the order turned up . Box battered no instructions . Second box came x3 days later box again battered no instruct... Se mere
Great service, free next day delivery and about £500 cheaper than the equivalent from anyone else. Only reason I'm not giving it 5 stars is that both the handles were broken (we were going to change t... Se mere
I easily found the exact item I wanted on the website. I placed the order just after the cut off time for next day delivery but the order arrived the next day anyway. Can't fault this level of atten... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We're an online eCommerce retailer selling a variety of great quality and value items, Yes those two words can be used in the same sentence. We pride ourselves on delivering great customer service and advice to all our customers. We would love to hear your feedback both positive and negative it all helps us to improve our service.
Kontaktoplysninger
Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate, YO60 6PG, York, Storbritannien
- 01347 878888
- hello@monstergroupuk.co.uk
- monstershop.co.uk
3,8
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ratan Garden Set
Ratan Garden Set, with fire pit
As a first time customer I was not impressed. The order arrived the following day after ordering which I was pleased about.
Until I was informed one of the packages was missing and out of the 3 that arrived the box with the fire pit table in all the glass was smashed, so I refused to accept the parcel.
It was then really dificult to contact monster shop either by phone or having to wait 72hrs for a email reply.
It took a week to get the damaged item replaced, Not a great experiance.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hello Steve,
Thank you for taking the time to leave your review.
We are sorry to hear about your experience with your rattan garden set and understand your disappointment after initially being pleased with the speed of delivery, only to encounter issues with a missing package and damaged items.
Unfortunately, we have been unable to locate your order or any previous correspondence from the information available within this review. We would like the opportunity to look into your concerns further and review what happened, so we kindly ask that you contact our Customer Experience team directly with your order details.
We apologise for any inconvenience caused and appreciate your feedback regarding your experience, as this helps us continue to review and improve our service.
Kind regards,
Monster Group UK
Scam company stole £90 never delivered…
Scam company stole £90 never delivered product.
Absolutely rubbish ordered a product I’ve now been waiting 3 weeks for and still hasn’t been delivered. When I asked what was going on they lied and claimed it had been delivered despite the tracking clearly showing it being bounced around depots. I am out of pocket for £90 with no fencing and no reasonable idea when, if at all, I might receive my item. I am now trying to go through the process of a chargeback to get my money back. I wrote a review for their website which they requested and then promptly got an email saying it has been taken down as it was against their guidelines.It was an honest and polite review so no reason it should be taken down other than it being a negative review. I can’t express how disappointed I am and how strongly I encourage everybody to avoid this company.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hello Rose,
We are sorry to hear about your experience and understand your frustration regarding the delay with your delivery and the concerns raised about the tracking information.
We have reviewed your order and can confirm that the shipment did experience delays while in transit. However, DHL have confirmed that the delivery was completed on 29/06/2026, with GPS delivery confirmation provided by the carrier.
We appreciate that delays can be frustrating, and we apologise for the inconvenience caused while your order was making its way to you. If you believe there is still an issue with the delivery, please contact our Customer Experience team directly so we can review this further and assist where possible.
Kind regards,
Monster Group UK
Quick and free delivery
Quick and free delivery. Great quality goods
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Eddy,
Thank you for your fantastic five-star review! We're delighted to hear that you were pleased with the quick, free delivery and the quality of your purchase.
Providing great products with fast, reliable service is what we strive for, so it's wonderful to know we met your expectations. We really appreciate your support and hope to welcome you back to Monstershop again soon.
Kind regards,
Jamie
Customer Support
Monstershop
Does exactly what its designed for.
Product exactly as described and works really well. My husband when he washes and dries his truck uses thick drying cloths and this works perfect to wring them out. Thought it might help as he gets older and the wrists are not as strong. Its heavy duty but not heavy weight a very sturdy mangle. He wouldn't be without it now. Well worth the money and I would definitely buy from this company again.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Caz,
Thank you for your fantastic five-star review! We're delighted to hear that the product is doing exactly what you hoped and has made such a positive difference for your husband.
It's wonderful to know that you found it to be sturdy, easy to handle, and excellent value for money. Hearing that it's become an essential tool and that you'd happily buy from us again is the biggest compliment we could receive.
Thank you for choosing Monstershop. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Quick delivery
Quick delivery, great product, just a little difficult to assemble as parts weren’t labelled.. but worked it out in the end. Still gave it a 5 as it’s such a good storage box *****
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon
Thank you for your fantastic five-star review! We're delighted to hear that your order arrived quickly and that you're so pleased with your storage box.
We also appreciate your feedback about the assembly and understand that labelled parts can make the process much easier. Comments like yours help us identify where we can continue improving.
It's wonderful to know that, despite this, you're happy with the finished product and felt it deserved five stars. Thank you for choosing Monstershop—we hope to welcome you back again soon.
Kind regards,
Jamie
Customer Support
Monstershop
we were told to expect delivery by the…
we were told to expect delivery by the 23th
we have not recieved delivery yet.
today is the 27th
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good afternoon Edward,
We are sorry to hear that your delivery did not arrive within the timeframe you were expecting and understand how frustrating it can be when an order does not arrive on the anticipated date.
We have reviewed your order details and can confirm that the delivery was successfully completed and signed for on 30/06/2026.
We apologise for any inconvenience or confusion caused by the delay and appreciate your feedback, as this helps us continue to monitor and improve our delivery services.
Kind regards,
Monster Group UK
All good
All good! Delivery was quick, ordered Saturday night,came Monday.
Very good,bigger than expected but powerful.
Well pleased.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Regan,
Thank you for your fantastic five-star review! We're delighted to hear that your order arrived so quickly and that you were impressed with the speedy delivery.
It's great to know that your purchase exceeded your expectations and delivered the performance you were looking for. We're so pleased you're happy with your new product.
Thank you for choosing Monstershop. We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Shopping experience was great
Shopping experience was great, my furniture set came really quickly as well and I love it! My partner said it was easy to put together however we were missing two nuts for the handle on the fire pit and the ignition doesn’t work so we have to light it with a lighter which is a little annoying but easy enough to deal with ◡̈ overall I’m happy with product and the price, thought it was actually AMAZING price wise and you got 10% off for your first purchase!
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Mia,
Thank you for your lovely review! We're so pleased to hear that you had a great shopping experience, your furniture set arrived quickly, and that you're delighted with the quality, value, and price.
We're sorry to hear that a couple of parts were missing and that the fire pit ignition isn't working as expected. We appreciate you bringing this to our attention, as it's not the experience we want for our customers. If you haven't already been in touch with us, our Customer Support team would be happy to help get this resolved for you.
Thank you again for your kind words and feedback. We hope you enjoy your new furniture set for many seasons to come!
Kind regards,
Jamie
Customer Support
Monstershop
Shockingly poor
i dont do many reviews but this mob deserve it. My next day delivery is now on day 11 and it was only partial delivery. Zero feedback from customer services after multiple emails. Terrible.
In reply to Monsters reply, it's still not here!! 8/7
Still not here 14/7
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hello Derek,
We are sorry to hear about your experience and understand your frustration regarding the delay with your delivery and the missing part of your order.
We have reviewed your case and can confirm that the missing item was identified and a replacement was arranged and dispatched on 02/07/2026. Our Customer Experience team is currently investigating the expected delivery timeframe with the courier to ensure this is resolved as quickly as possible.
We apologise for the inconvenience caused and for the frustration experienced while waiting for your order to be completed. We appreciate your patience while our team works to resolve this matter.
Kind regards,
Monster Group UK
Delivered broken
Delivered broken. Replacement part sent but so badly packed, like the initial delivery, that it was also broken.
Having to resort to small claims court to retrieve the cost of my purchase.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good afternoon David,
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you experienced with your order and understand your frustration after receiving a damaged item and then encountering further issues with the replacement part.
We have reviewed your case and can confirm that our Customer Experience team has since handled your query, and a full refund was issued on 02/07/2026.
We apologise for the inconvenience caused throughout this process and appreciate your feedback, which helps us review our procedures and identify areas where we can continue to improve.
Kind regards,
Monster Group UK
Terrible, 1 month delay in a next day delivery and no communication
Bought a table and chairs, the product was ok but delivery was extremely slow (took 1 month despite ordering next day delivery) and getting information out of their support team was impossible due to the fact that they only respond via email (they take around 4 days to respond to each message) and you can’t call them on the phone. Despite the issues being a mix of themselves and the courier I wouldn’t ever use them again just out of pure frustration.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hello GH,
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and understand your frustration regarding the delay with your delivery and the communication you received while waiting for your order.
We appreciate that delays can be disappointing, especially when an order has been placed with the expectation of next day delivery. We are continually working with our courier partners to improve delivery performance and ensure any issues are addressed as quickly as possible.
We apologise that our response times did not meet your expectations on this occasion. Your feedback regarding communication has been shared internally as we continue to review and improve our customer service processes.
We are pleased to hear that the product itself arrived in good condition and hope you are able to enjoy your table and chairs.
Kind regards,
Monster Group UK
The ordering process is great is simple.Next day…
The ordering process is simple.Next day delivery is great.and the assembly of the cement mixer was very easy
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Brian,
Thank you for your fantastic five-star review! We're delighted to hear that you found the ordering process simple and straightforward, and that your cement mixer arrived with next day delivery.
It's also great to know that you found the assembly quick and easy. We work hard to provide quality products alongside a smooth shopping experience, so your feedback means a great deal to us.
Thank you for choosing Monstershop. We hope you enjoy using your cement mixer, and we look forward to serving you again in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Very happy
I bought 2 double bin stores via the TikTok shop and I’m really happy with them. Good quality and great price. Delivery was fast. All instructions and screws included!
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Babs,
Thank you for your fantastic five-star review! We're delighted to hear that you're so pleased with your two double bin stores and that you found them to be great quality and excellent value for money.
It's wonderful to know your order arrived quickly and that everything you needed for assembly, including the instructions and fixings, was included. We're thrilled you had such a positive experience.
Thank you for choosing Monstershop. We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Till Stand
Happy with product although it did come with some damage on the bottom of the stand
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Elizabeth,
Thank you for taking the time to leave us a review. We're delighted to hear that you're happy with your till stand overall.
We're sorry to learn that it arrived with some damage to the bottom of the stand. That's certainly not what we aim for. If you haven't already contacted us, our Customer Support team would be happy to look into this and help find a suitable resolution.
We really appreciate your feedback and hope to have the opportunity to provide you with a five-star experience in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Very good product but very difficult to…
Very good product but very difficult to erect could do with clearer instructions and clearly labelled parts
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hi Peter,
Thank you for taking the time to share your feedback. We're pleased to hear that you're happy with the quality of your product.
We appreciate your comments regarding the assembly instructions and part labelling. Feedback like yours is invaluable and helps us identify where we can improve to make the setup process as straightforward as possible for our customers.
Thank you again for choosing Monstershop. We hope you enjoy your product and look forward to serving you again in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Absolutely 100% would not recommend…
Absolutely 100% would not recommend this company to anyone false promises awful customer service products are sub standard they promise to replace sub standard parts iam a very patient person and they have broken my patience avoid at all costs as ive wasted money they will give you any excuse to shut you up
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hello Dean,
We are sorry to hear that you feel disappointed with your experience and understand your frustration regarding the concerns raised with your order.
We have reviewed your case and can confirm that your query was handled by our Customer Experience team, and arrangements were made to provide replacement parts to address the issues reported.
We apologise for any inconvenience caused during the process and appreciate your patience while we worked towards a resolution. We hope the replacement parts have helped resolve the issues and that you are able to use your product as intended.
Kind regards,
Monster Group UK
Next day delivery
Next day delivery, one package was missing, however I called the service number and left a message, was called back first thing following morning. Package arrived that day. I love my new camper sofa/ bed. Would highly recommend, good quality and a good price. Will buy more camper furniture from them in the future.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Good Afternoon,
Thank you for your fantastic five-star review! We're delighted to hear that you love your new camper sofa bed and that you're so pleased with its quality and value.
We're also pleased that, although one package was initially missing, our Customer Support team was able to get everything sorted quickly and have it delivered the following day. It's wonderful to know this helped turn your experience into a positive one.
Thank you for your recommendation and for choosing Monstershop. We look forward to helping you with more camper furniture in the future.
Kind regards,
Jamie
Customer Support
Monstershop
Besvarelse fra Monstershop
Good Afternoon
Thank you for your fantastic five-star review! We're delighted to hear that you're pleased with the quality of your purchase and that you found it to be excellent value for money.
Providing high-quality products at competitive prices is what we strive for, so it's wonderful to know we met your expectations. We really appreciate your support and hope to welcome you back to Monstershop again soon.
Kind regards,
Jamie
Customer Support
Monstershop
Defected furniture
Shipped fast! But the rattan sofa set does not come with instructions and qr didnt work!! When finally finding instructiosn they confusing and u have to sort out bolts yourself so dont know if right one as they come in a massive bag no note on sizes when contacting Slow on replying still waiting 2 days later! *update 9/06/26 have sent a new part but it holes does line up for screws, nut coming out of the pre drilled frame, screw not fitting all the way in so furniture is unabled to be used .
22. juni 2026
Uopfordret anmeldelse
j'ai commander un salon de jardin
j'ai commander un salon de jardin, arrivée non complet envoyer un mail je leur donne numéro sur colis et depuis plus rien.
colis manquant reçu 3 semaine après
communication a revoir.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Monstershop
Hello Philippe,
We are sorry to hear that your garden furniture set arrived incomplete and appreciate how frustrating it must have been to be waiting for the missing item.
We have reviewed your case and can confirm that our Customer Experience team has been handling your query. A replacement box containing the missing item was arranged and dispatched on 1st July via DPD.
We apologise for any inconvenience caused during this process and appreciate your patience while we worked to resolve the issue. We hope the replacement has now been received and that you are able to enjoy your furniture set as intended.
Kind regards,
Monster Group UK
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