Starscope Anmeldelser 

WHERE IS MY ORDER? IT’S BEEN OVER A MONTH SINCE YOU TOOK MY MONEY.

I would give a negative score if it let me ,,,I ordered the starscooe monocular been 6 weeks never received .. I sent an email cause no number available Yo call , they replied can’t find any info on anything I ordered .. I then attached a bank statement showing how they walked my credit card 4 times .. Tgey replied in 2 seconds agsin saying I have never bought from them …I will continually write these reviews 10x a dsy until you refund or finally send what I paid for …
DO NOT BUY FROM THEM

El pasado 10-12-2021 hice el pedido (pagado or PayPal), según el seguimiento el monóculo fue devuelto por error en la dirección (solo faltaba la planta de mi vivienda) y reenviado de nuevo (rectificada la dirección). En el seguimiento figura que entró en España el "2022-01-02 12:45" pero a mi casa (Salamanca) no ha llegado aún ("Sync Time: 2022-01-11 23:48:38"). He reclamando a Starscope y a PayPal el monóculo o el dinero pero nadie me da explicaciones

CONTESATIÓN A LA RESPUESTA DE KEESHIA de Starscope:
Agradezco su rápida respuesta, pero como todas las demás, muy correctas y educadas, no responden ni solucionan mi problema. Solo me mandan un bono con el 50% de descuento para que siga comprando.
REPITO: el seguimiento de trasporte ahora [2022-01-13 00:12:03 (GMT+01:00)] indica que llegó a España hace 11 días [2022-01-02 12:45].
¿DÓNDE ESTÁ?.
(Vuelvo a reclamar el material o el dinero a support.starscopemonocular.com)

TOOK OVER 30 DAYS FOR ITEM TO ARRIVE VIA USPS. PRESENTLY ATTEMPTING TO RETURN ITEM WHICH IS TURNING OUT TO BE A CUMBERSOME PROCESS

My order was placed without review or confirmation. Checking account was debited. I immediately tried to cancel by phone. I was told I would be referred to a “ retention specialist” and would be contacted within 24-48 hours. That was 10 days ago I keep getting emails saying they need more information from me but don’t specify what. SCAM,SCAM SCAM!! RUN AWAY. Also, I have emailed “support.starscopemonocular.com” MANY times to no avail!!!

I am now trying to return the products I purchased and they are making it impossible to get the information needed to do so. The scope is no better than an old pair of binoculars that I was trying to improve on. It took almost 4 weeks for the scopes to be delivered. FAIL on all counts.
so Starscope send the following message:
"Hello Frank! Sorry to hear your experience was not satisfactory. If you’re open to discussing your experience further, please contact our customer support at .starscopemonocular.com We’ll work with you to resolve any issues as quickly as possible."
Please, i went here before and filled out the form and hit submit repeatedly. There was no indication of whether it submitted or not. If it did they have about 10 copies of it. Or more likely it just doesn't do anything when you submit. More FAIL!
NEXXXXXXXXXXT: They offered me a 50% discount on some of their other products. They want to get more of my money and still refuse to provide an address where I can return the products I don't want. They falsely state that they provide a 90 day money back guarantee but refuse to respond to unsatisfied customers who try to contact them via their self-described best method of contact.

Ordered on 12/17/2021. Haven’t received my merchandise. I have been told it is lost. Request for a refund has not been granted. I supplied any information requested with out any positive results. Not good at all. Lost $101.02, not happy

I ordered the Starscope December 8th, and just received it today, January 10th. Each time I emailed customer service, all I got was a "pat" email apologizing and blaming the delay on the pandemic. By December 31st, I began asking for a refund, because of course, they took my money. I still got "pat" emails with nothing addressing my request for a refund. Each time I went into the site to "track" my order, all I got was the "in process" on the timeline. January 3rd I received an email telling me my order would not arrive before Christmas. Really? January 5th, I finally talked to a customer service rep in person! He explained my order had shipped December 20 via the USPS from NJ; from there it went to LA, and then to Dallas, and I was told it was then in route to FL, where I am located. This was very helpful as it was the 1st information I actually received! My order arrived today, January 10th, and it is a gift that I've delivered, so know nothing about its quality or how it works yet. I'm just praying it was worth the wait and aggravation on my part. Not a pleasant experience for me.

I am Michael of Michigan and so far it’s been a pleasant experience

I ordered back in early December BUT still have no received my order. Is this a SCAM?????

I still have not received this product. It was ordered on Dec 14 and was supposed to be a christmas present. There has been some confusion regarding a duplicate order which was confused this the original order. Both were apparently cancelled in error. There are multiple emails regarding this. Your communication is less than acceptable, Please resolve asap.

Over a month ago we ordered this item & was told it was instock & shld have worse case by the end of Dec. I have emailed severaltimes with generic, autoReply answers & phone#'s appear to be disconnected... if you want this or similiar product, BeSafe & go toAmazon where shipping is quick& price is very similiar/ still trying to get status &/or a refund from this fake company

Ordered at the beginning of December. Never received an email, order number or status on order. Had no way to track, even going to the website. Around the middle of December recieved a text saying my order was not completed and I needed to “finish” my order so I would still receive it. Bad decision, again no communication from company at all. Go to review my credit card statement and apparently my first order DID go through, they charged me, on top of that used another name and charged me again the day I had recieved that text. Total SCAM! I am now disputing the charges.

Order was accepted weeks ago. Apologies received for delayed shipment, blamed on everything current. However no estimate of delivery date offered. Very poor response compared to most other suppliers. I am canceling orders immediately.

Ordered on 12/5 for Christmas presents.
Still have not received them. They said I can’t cancel while in transit, and I must pay for return postage if I ever get them.
Scam company , avoid doing business with them. Walmart has better products and 2 day delivery. Live and learn.

I would give negative stars if I could. Ordered the product over a month ago and no one can give me an estimated time for delivery. I requested to cancel my order and get a refund. No answer from them. I think this is a scam.

Don't do it . Don't order from this company. I have been trying to contact them 40 + times per day and get the same 4 form letters as responses no matter how kind or nasty I get. I wish I'd have read these reviews before I ordered. I will never order again . This was a valuable lesson,but surely one I wish I didn't have to learn this way. The only thing I get is lies and deceit

Placed order through starscope AND paid for shipping because it would arrive by Christmas. This was supposed to be a gift. I could have ordered through Amazon (no shipping cost) if it wasn’t needed by Christmas. By 12/23, I had not received shipping confirmation so I tried to cancel this order. “Jason” promptly replied that he would “recommend” canceling this order. Never received confirmation of cancellation so again I requested an email confirmation. 1/5/22, “Janine” replied that order has shipped and can’t be canceled. In addition, she wrote,
“ As for the regular order, instead of canceling your order, why not wait for the product to try it out first? I can assure you that you will love the product.
Please also be assured that our company values customer satisfaction as a top priority. With this, I suggest that you take advantage of our 60-day money-back guarantee and try out the products first.
I would like to offer you a store credit which costs $40.96 that you can use on (website)”

SERIOUSLY?!
Enough said, plan to address through my credit card company.

I order 2 Starscope and receive1
I order2 g2 mobile phone and receive 0

They seem fraudulent to me. A month after I returned the Starscopes I haven't received a refund. After a few reminders the last I heard from them was almost 2 weeks ago claiming the delay due to "high volume".