False advertising, totally! Advertising showed distant objects brought into focus. Yea right… only light magnification. Of course, made in China. No attachment to a phone camera. No way to get your... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I don't know what camera lens they used to represent the starscope monocular but I sure would like to have it. It sure wasn't the actual lens view that is in the starscope. The actual zoom of the star... Se mere
I was Just about to order one of these Starscopes until i read the over 85% bad reviews on Trustpilot, Thanks Reviewers for the warning. :-)
An absolute scam. My starscope arrived with NO magnifying lens. Multiple e-mails later, no resolve. Waste of money
Virksomhedsoplysninger
Skrevet af virksomheden
Starscope Monocular telescopes lets you shoot telescopic photos on your smartphone. Advances in computer-designed lens elements have made it possible to create lenses with stunning color accuracy and tack-sharp details, all at a price that would have been impossible just a few short years ago! The high-performance light-transmission optics in the Starscope allow you to view and photograph scenes in absolute razor sharpness – no matter where you go.
Kontaktoplysninger
1,1
Dårlig
249 anmeldelser
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Very accommodating
The Monocculars did not fit the plan I intended for them, so customer service very kindly refunded my money for 4 of them. Thank you.
13. februar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hi Kristi!
Thank you for sharing your feedback regarding the Starscope you ordered. Glad to hear that you had a pleasant customer service experience. We look forward to doing business with you again in the future.
Stay safe!
Monique from Starscope Customer Care
customer service great product…
customer service great product unfortunately a lie more like 1.1 x magnification my phone is better. 10x is complete nonsense.
9. februar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Greetings, Garry! I am sorry to hear that your experience with the Starscope was not satisfactory. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
I've been waiting for my husband's…
I've been waiting for my husband's Christmas gift since early December. All I've gotten are form apologies. I was told earlier on my items were shipped. Then I was told I had received a tracking number, nope. Then that the problem was on the West Coast. Can't speak with anyone, can't get a reply, can't get anything but a crappy apology offering to sell me something else at discount. Something else I'll never see. This is nothing but a con. I don't expect I'll ever receive what I ordered and will never get a refund. I believe that as Beaver Cleaver said. " I've been tooken"
6. februar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello Ann! We are sorry to hear that your order was still not received. For us to properly assist you in regards to shipping update, kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from Starscope Customer Care
If I could give this 0 stars I would
If I could give this 0 stars I would. Like so many written before me, this place is truly HORRIBLE. I too ordered one of their products for a Christmas Gift 2021...It is now 2022 and NO product delivered. There is no real way to contact what they call "Customer Service". No active phone number, no address of the business, no way to track the order. When someone does contact you via email, it is a form response with a bogus apology and an offer to purchase another item at a discounted price!!!! I have written several requests for a refund, only to be disregarded or told my complaint/concern will be elevated priority level to be resolved. ALL LIES. These people are thieves! EVERYONE who has the misfortune of doing business with them should write a report to the FTC...and then of course take the time to write your bank about the purchase from this fraudulent company.
2. februar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Greetings, Mary! I am sorry to hear that you have not yet received your order. Let me take this opportunity to resolve the issue and provide you a better experience. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Monique from Starscope Customer Care
I was very satisfied with the customer service
I was very satisfied with the customer service. They kept me updated every couple of days. I realized the product was stuck on the west coast. I’m very impressed with the product it self. Works well with my iPhone XR & seems to be made of top quality materials.
1. februar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hi Patrick,
We really appreciate you taking the time to share your 5-star rating with us. We are happy that you loved the Starscope you ordered. It is our goal to provide you with quality, yet affordable products! We look forward to do business with you again in the future. Have a great one!
Stay safe and healthy!
Monique from Starscope Customer Care
Useless
Useless, avoid this company like the plague. I ordered this item as a birthday gift. Despite assurances that it has been shipped, processed etc. I'm still waiting. If you attempt to cancel the order on their site Norton displays a msg saying the site is a known threat, then when you find a way to email you go back and forth with countless apologies from them only to be told at the end that because the item has been shipped a return or refund is not possible. After reading other reviews on Trustpilot it seems to be very common. Con Artists is the term that comes mind. PLEASE, PLEASE, PLEASE save your time and money and give this a company a very wide berth.
31. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Greetings, Brian! I am sorry to hear that you have not yet received your order. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email with regards to the order's shipping status. I look forward to your response.
Monique from Starscope Customer Care
Une bonne vielle anarque tout…
Une bonne vielle anarque tout simplement à fuir à toutes jambes!!!!
10. november 2021
Uopfordret anmeldelse
Besvarelse fra Starscope
Bonjour André,
Je m'excuse si votre expérience n'a pas été satisfaisante. Vos commentaires comptent beaucoup pour nous, je voudrais donc m'assurer que votre préoccupation est correctement traitée. Pour que je puisse vous aider correctement, veuillez me fournir votre numéro de commande afin que nous puissions arranger les choses. Dans l'attente de votre réponse.
Être prudent!
- Monique du service client de Starscope
The Starscope monocular does not…
The Starscope monocular does not provide the zoom or magnification advertised. In fact my standard binoculars are better. Do not waste your money on this product. I've returned my order for a refund but the website warns that they may not receive the returned goods so let's wait and see.
30. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello Theresa! Sorry to hear your experience was not satisfactory. We would like to make sure that your concern is properly addressed. We have sent you an email to assist you with your return. Please feel free to reply to our email if you have any other questions and clarifications.
- Keeshia from StarScope Customer Care
Very sad experience
Very sad experience. Ordered monocular for Xmas and now February and still no order received. Am told it is on its way or been shipped and neither is true. USPS has not yet received the product. Company will not accept phone calls and states order cannot be cancelled. What kind of nonsense is this? Will contact Bank fraud unit next week. William Smith
29. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello William! We regret the inconvenience caused. We would like the opportunity to talk and assist you further about the status of shipment. Kindly provide us the full name and email address that you used when you placed your order. We are looking forward to your response.
- Keeshia from Starscope Customer Care
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. DO NOT PURCHASE FROM THIS COMPANY. I ordered these products as gifts in September. When I repeatedly asked them to cancel what could not be shipped, they just ignored me. 17 email exchanges without one single personal message, just form emails with no content. This is no way to run a business. I will now spend 3 months trying to return what I did not want to buy.
29. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello M OMaille! Thank you for your review. I’m sorry to hear your experience. If you’re open to discussing your experience further, we would like to assist you with your returns. Kindly provide us the full name and email address that you used when you placed your order. We are looking forward to your response.
- Keeshia from Starscope Customer Care
Great product
Its a shame you go so many bad reviews because you have a great product. The monostarscope is exactly as described. Its not your fault all the supply ships are parked outside the LA docks waiting entry.
28. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Greetings Elizabeth,
We are incredibly grateful that you took the time out to leave us a 5-star review. It's much appreciated! We are glad that your experience with the Starscope has been superb! Thank you for choosing us, and we look forward to serving you for many years to come!
Stay healthy and take care!
- Monique from Starscope Customer Care
Have not yet received my order for the…
Have not yet received my order for the monoculars, waiting over, 6 weeks.
Steve L.
28. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello Steve,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. I am sorry to hear that you still have not received your order. I have sent you an email regarding your order status. Please feel free to reply to my email if you have any other questions and clarifications.
Stay safe!
- Monique from Starscope Customer Care
excellent quality
excellent quality. easy to use. what could ask for more
27. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello James,
Thank you so much for this great 5-star review. We are happy that you loved the Starscope you ordered. It is our goal to provide you with quality, yet affordable products! We really appreciate your business and helping to share the word about our products and services.
Stay safe and healthy!
- Monique from Starscope Customer Care
Your customer service sucks and your…
Your customer service sucks and your delivery department sucks I still haven't got my starscope but the delivery department says delivered so as far as I am concerned your company sucks and I don't think I will be doing business with you in the future.
27. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello Tony,
I am sorry to hear that you still have not received your Starscope. Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. I have sent you an email regarding your order status. Please don't hesitate to reply to my email if you have any other questions and clarifications.
Stay safe and healthy!
- Monique from Starscope Customer Care
My mistake!
Took awhile but I know covid dosent help,and with a little patience on My end and your end it all finally came together and I now have recieved both orders,and a lot of emails back and forth but so glad it turned out I had ordered two of them and I'm sorry about my emails saying I was double charged I was wrong and Thank you so much for all your help,helping me figure it all out Again my appologies!!!! Very helpful,friendly,efficent,understanding!!!
26. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Greetings Lori,
We are incredibly grateful that you took the time out to leave us a 5-Star review. It's much appreciated! We apologize if the delivery took a while, but thanks so much for your patience! We're also glad that everything was cleared out regarding your order. Thank you for choosing us, and we look forward to serving you for many years to come!
Stay healthy and take care!
- Monique from Starscope Customer Care
I received a damaged product and…
I received a damaged product and Starscope promised to solve the problem. However, even after several emails, the problem has not been solved and the solution is not in sight. Don't do business with this company. It's a scam
25. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Greetings Svetomir,
I apologize if the Starscope you received is damaged. As one of our valued clients, I would like to make sure that your issue is rectified. For me to properly assist you, kindly provide your order number. Looking forward to your response.
Have a great day!
- Monique from Starscope Customer Care
Here at Last!
Here I sit, with egg on my face! I ordered my statscope on 1/3/22, and as of this morning, 1/24/22 I still I hadn't, received it. What I did receive were several emails from the company, all flower bouquets, but no scope. I really did give them a piece of my mind!. Later in the day, I went to my mail box, and Lo an Behold, there was a box with my scope in it!. I haven't checked it out yet, but it appears to be a well constructed apparatus. I know a little bit about scopes, and this one SEEMS to be of high quality. In retrospect, 21 days doesn't seem to a too long a time
enroute, specially if it comes from overseas. I apologize for the things I said about the company. All in all, I am very satisfied withe the product!
24. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hello Ralph,
We are happy and grateful that you took the time out to leave us a 4-star review. Your feedback helps us to improve our service for everyone. It is our goal to provide you with quality, yet affordable products! Thank you for choosing us, we look forward to do business with you again.
Stay safe and healthy!
- Monique from Starscope Customer Care
WEB ENGAÑO Cuidado no caigas como hice yo
El pedido es 2117054611 se envió el 10/21/2021
En octubre 2021 compré y pagué a Starscope Monocular un conjunto monocular y soporte de móvil por importe total de 81,93 euros. Lo devolví el día 3 noviembre 21 ya que no cumplía mis expectativas. Desde entonces estoy reclamando pero lo único que recibo son excusas de exceso de trabajo debido a la pandemia, etc. NO COMPRES a esta firma, es un ENGAÑO.
24. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Buen día carlos,
Lamento mucho que el Starscope que recibiste no cumpliera con tus expectativas. También quiero asegurarme de que su reembolso haya sido procesado ya que ya devolvió su pedido. Sus comentarios significan mucho para nosotros, por lo que me gustaría asegurarme de que su inquietud se aborde adecuadamente. Para poder asistirlo adecuadamente, tenga la amabilidad de proporcionarme su número de pedido. Esperamos su respuesta.
¡Mantenerse a salvo!
- Monique de Atención al cliente de Starscope
There were issues with the product but
There were issues with the product but, customer service was excellent and issue promptly being resolved.
24. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Greetings Deb,
We are incredibly grateful that you took the time out to leave us a 5-Star review. It's much appreciated! We apologize for the issues you encountered, but we're glad that it has been resolved! Thank you for choosing us, and we look forward to serving you for many years to come!
Stay healthy and take care!
- Monique from Starscope Customer Care
I agree with another person.
I agree with another person.
Star scope is a scam.
We All need to get together and and Sue star scope 4 damages.
The product is lamentable. I am going to ensure I inform everyone about this.
23. januar 2022
Uopfordret anmeldelse
Besvarelse fra Starscope
Hi Gary,
I am sorry to hear that you're having issues with the Starscope you ordered. You are important to us, so I would like to make sure that your issue is resolved. I have sent you an email with regards to the Starscope you have ordered. Please feel free to reply to our email if you have any other questions and clarifications.
Have a good one!
- Monique from Starscope Customer Care
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