Placed an order on the 6th may 2026 which did not arrive.I tried to contact them by phone had no luck. Eventually I received a WhatsApp message saying the phone lines are down due to scheduled main... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Se mere
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Se mere
Virksomheden har svaret
Odered a milwaukee power tool, I phoned before placing my order to check item was in stock as was needed quick. Item was despatched with no tracking so called no answer but received call back in 10... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Kontaktoplysninger
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Storbritannien
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
2,6
Under middel
100 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Did not send my order
Did not send my order, only bothered to update me after I emailed them. Only provided partial refund. Diabolical way to run a business.
14. marts 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Javed,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk. We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Ordered a DeWalt Combi Drill from…
Ordered a DeWalt Combi Drill from Monkey Tools last week and the service was super quick and seamless. Order arrived the very next day. Thank you!!! Will order again for all DIY products
2. marts 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Henna,
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with us and that your DeWalt Combi Drill arrived promptly.
At Monkey Tools, we strive to provide quick and seamless service to all our customers, and it's fantastic to hear that we met your expectations. We're thrilled to have earned your trust and look forward to assisting you with all your DIY needs in the future.
If there's anything else we can do for you or if you have any questions, please feel free to reach out. We're here to help!
Thank you once again for choosing Monkey Tools. We can't wait to serve you again!
Warm regards,
Monkey Tools Team
Fast delivery and great prices thank…
Fast delivery and great prices thank you monkeytools
1. marts 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Dear Tina,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with both the fast delivery and the great prices at MonkeyTools.
Providing excellent service and value to our customers is our priority, and we're glad to have met your expectations.
If you ever need anything else or have any questions, please don't hesitate to reach out to us. We're here to help!
Thanks again for choosing MonkeyTools. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
AVOID
Item ordered a month ago and never received. No response to emails and no refund.
3. februar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Susan,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Been over 3 weeks and still not…
Been over 3 weeks and still not received my order . Contacted several times but had no reply
9. februar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Aaron,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Unable to contact no response
No item arrived and paid for next day delivery.No response to emails or phone calls avoid.Credit card company in the process of getting my money back but could be weeks.
16. februar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Chris,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Do Not Use monkeytools
Do not use they are a scam site. No goods sent, no response to emails or calls. No money returned.
Update 9th April 24 - no change to the above, as no money returned despite response below. Stand by my initial comments
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Tim,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Item didn't arrive
Item didn't arrive. No communication after numerous emails. Don't answer calls. Have got a refund from bank.
9. februar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Donna,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
This company is a scam I ordered 4…
This company is a scam I ordered 4 fluorescent lights for my elderly parents that have both had a stroke the money came out immediately I still have not received them and the phone number is fake and I have sent over 10 emails so disappointed and to be out of pocket disgusting you should be ashamed!!!!!
16. januar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Natalie,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
I opted for next day delivery for a…
I opted for next day delivery for a specific lightbulb, but they haven't dispatched it. Moreover, they are unresponsive to my emails, calls, and WhatsApp messages. I'm initiating a dispute with the bank as they seem to be a scam company. Avoid purchasing from them to prevent financial loss.
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Hazel,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
So far very poor service
So far very poor service, this company are not replying to emails, cannot be called on the telephone as the telephone number just goes through to an answering machine
and sent products that were incorrect which also took 5 days!
19. januar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Peter,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
It's scam
It's scam! All good reviews are fake. I ordered 2 Makita batteries 3weeks ago with next day delivery and it didn't arrive at all. I messaged them and they said parcel has been lost by royal mail but I never received any tracking number. They not responding my emails any more. It's proper SCAM.
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Martyna,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Not sure they actually exist
Placed order and paid 4th Jan 2024. Order is still showing as awaiting fulfillment as at 21st Jan. My email enquiry was ignored. My phone call went to an answerphone. I managed to get in contact thru their chat facility. They said it had been posted but gave no tracking or other info. I both emailed and used their chat again asking for proof of despatch or an immediate refund. I've heard nothing since. I have now asked my credit card company to obtain my refund. There are other similar reviews which I wish I had checked first. Worst company I have ever dealt with. I'm still not convinced they actually exist. Many positive trustpilot reviews seem to be from family and friends. Beware !!
4. januar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Peter,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
DeWalt impact wrench
Good delivery time and the item was as described sadly the packaging was terrible. You pay a lot of money and it's just thrown in a box with no protection. When it was delivered it was almost falling out of the hole in the box.
18. januar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Scotty,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you received your order promptly and that the item met your expectations in terms of quality.
However, we're truly sorry to learn about the issue with the packaging. Providing a positive and secure unboxing experience is just as important to us as delivering high-quality products. We understand how disappointing it must have been to receive your item in such a condition, and we sincerely apologize for any inconvenience this may have caused.
Rest assured, we take your feedback seriously and will address this matter with our packaging and shipping teams immediately. We're committed to improving our processes to ensure that all orders are packaged securely to prevent any damage during transit.
We value your business and appreciate the opportunity to make things right. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this to our attention.
Best regards,
MonkeyTools Team
Had a great experience with everything
Had a great experience with everything, customer service , packaging , shipment and product quality. Great customer service had a good experience overall. Definitely will be ordering from here again. Would highly recommend.
12. januar 2024
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Josh,
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with every aspect of your order, from customer service to packaging, shipment, and product quality.
At Monkey Tools, providing top-notch service and ensuring customer satisfaction are our top priorities, and we're delighted to hear that we hit the mark with your recent purchase. Your recommendation means a lot to us, and we're grateful for your trust in us.
We can't wait to serve you again in the future! If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing Monkey Tools. We look forward to your next order!
Best regards,
Monkey Tools Team
Avoid!!
Bought an item on the 9th of December for a Christmas present. Never turned up. Sent emails and called their custom service number and didn't get a response from either. After I kept chasing them up via email I finally got a reply stating that their emails go into "junk" (what a load of lies) and they've ran out of the item so will have to refund me even though that's what I wanted anyway. Also said they'd send a free gift ( from other reviews I've seen, they always say that and then never send you anything ) been 2 weeks now and still haven't got a refund and now not replying to my emails again. Also make 5 star reviews themselves to make the company look better. Would avoid unless you want hassle of getting your money back.
9. december 2023
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Nick,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
A huge range of tools to choice from with the best prices
Great service, a huge range of tools to choice from with the best prices. I brought a Milwaukee drill set and a few add on’s. Delivered on time and could track my parcel from the moment of dispatch. Highly recommend!
23. december 2023
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Mani,
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic shopping experience with us and that you found exactly what you needed in our wide range of tools.
We take pride in offering competitive prices and ensuring that our customers receive their orders promptly and with ease. We're delighted to hear that you were able to track your parcel every step of the way, providing you with peace of mind throughout the delivery process.
Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us.
Thank you once again for choosing us as your trusted tool provider. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
Use this company a few times now and…
Use this company a few times now and always had quick delivery on my purchases. When I thought an item was missing Monkey Tools responded straight away and very helpful. Find the website easy to use a and quick check out and receipt emailed straight away with tracking information.
7. december 2023
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Kamal,
Thank you for your kind feedback! We're delighted to hear that you've consistently experienced quick delivery and found our website easy to use. It's great to know that our team was able to assist you promptly when you had a concern and that the checkout process was smooth for you.
At MonkeyTools, we aim to provide efficient service and clear communication to make your shopping experience as seamless as possible.
If you have any further questions or need assistance, please don’t hesitate to get in touch. We’re here to help!
Thank you for your continued support and for choosing MonkeyTools. We look forward to serving you again soon!
Best regards,
MonkeyTools Team
I'm afraid I won't use MonkeyTools…
I'm afraid I won't use MonkeyTools again. Ordered three items and paid extra for next day delivery. Next day, no sign. Phoned MonkeyTools, promised a call back that day; no call. Phoned again to say item had been lost by courier. Promised new delivery and email that evening; no email came. Phoned again next day promised delivery Monday. No delivery Monday, phoned again, given Royal Mail tracking number and 4 24 hours this said that Royal Mail were awaiting the package. Phoned today to request refund today which was agreed to. I ordered items elsewhere and then this afternoon the MonkeyTools items (original ones I guess) arrived. So now I will have bought twice for no good reason.
The person I spoke to on the phone seemed perfectly pleasant but the company seems unable to deliver on its promises (or its deliveries).
Just too unreliable for me to ever purchase with them again.
I haven't received my refund yet, so I suppose in the circumstances that that's just as well.
19. december 2023
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Iain,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
I brought an Christmas outdoor presents…
I brought some Christmas outdoor presents from this company as they were out of stock everywhere else, i was very wary of this company due to alot if bad reviews. I had no problems at all, my item came before expected and I'll definitely buy again from here 😁
15. december 2023
Uopfordret anmeldelse
Besvarelse fra MonkeyTools
Hi Leanne,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your Christmas outdoor presents arrived promptly and exceeded your expectations.
We understand that there were concerns due to previous bad reviews, and we're grateful for the opportunity to have provided you with a positive shopping experience. Your satisfaction is our utmost priority, and we're delighted to have been able to meet your needs.
We truly appreciate your trust in us and your willingness to give us a chance. Your satisfaction and confidence mean the world to us, and we're committed to maintaining the highest standards of service for all our customers.
Should you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We're here to help, and we look forward to serving you again soon!
Thank you once again for choosing us and for your kind words. They truly mean a lot to our team.
Best regards,
MonkeyTools Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.