Placed an order on the 6th may 2026 which did not arrive.I tried to contact them by phone had no luck. Eventually I received a WhatsApp message saying the phone lines are down due to scheduled main... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Se mere
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Se mere
Virksomheden har svaret
Odered a milwaukee power tool, I phoned before placing my order to check item was in stock as was needed quick. Item was despatched with no tracking so called no answer but received call back in 10... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Kontaktoplysninger
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Storbritannien
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
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Placed an order on the 6th may 2026…
Placed an order on the 6th may 2026 which did not arrive.I tried to contact them by phone had no luck. Eventually I received a WhatsApp message saying the phone lines are down due to scheduled maintenance.They told me the tool I had ordered was discontinued and they could offer me alternative or a full refund.
I opted for a full refund which never happened.
So I went to my credit card for a refund.
Please avoid this company.
Avoid at all costs...
Avoid at all costs...
* Ordered batteries months ago.
* Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored.
* Received a call eventually saying they had no stock but offered a higher-spec replacement at no extra cost.
* Agreed to the replacement, but still no delivery.
* They promised a refund within 7 days, but two weeks passed without it.
* Now contacted my bank, and they are now intervening to recover the money.
Ordered a makita charger
Ordered a makita charger , tried contacting company by email and phone and had nothing back at all . I needed the charger quickly thats why I chose this company say quick delivery, yeah right can even send an email!!! AVOID !!
Scammer after charging tax on proforma invoice and paid and asked for paid invoice and removed all tax. TAX is Zero sound like comapny is not VAT Registered
Even 1 star is more for my experience.
I placed and order cctv worth 10k and he provide me proforma invoice on email and on that email he did charge me tax and when I asked for paid invoice from november 2024 and he gave me invoice in jan 2025 and removed all tax so basically I paid tax and I won't able to claim a back so it's horrible experience so never buy stuff as so many cusotmer complaining about service. So never recommend to anyone.
So never buy from them I would say scammer. Also not able to provide me VAT receipt . More than happy to provide proof if trust Pilot ask or anyone want to see it.
AVOID AT ALL COSTS
PLACED AN ORDER IN NOVEMBER. TOLD DELIVERY WOULD BE A FEW DAYS. BEEN CHASING EVER SINCE. NEVER ANSWER PHONE, REPLY TO EMAILS OR LIVE CHAT. AVOID AT ALL COSTS.
Terrible costumer service AVOID!
Terrible costumer service, order never arrived, despite contacting them several times I never get a response or update.
I would advise EXTREME CAUTION if you…
I would advise EXTREME CAUTION if you are considering buying from this ‘supplier’. I placed an order for just under £500 for CCTV equipment to be delivered 10-12 December. Other than the email confirmation of the order there has been nothing from the seller. I have phoned & emailed numerous times and used their online inquiry form; I have had no response to any of my requests for an update on delivery or to have my money refunded. It may be of no coincidence that the website disappeared a couple of days after I placed the order. A new webpage appeared announcing a new website in the New Year also included a contact form for new and existing customers. I have submitted several inquiries none of which have received a response despite the promise of one within 48hrs. That page now seems to have sporadic availability. I noted the positive reviews prior to making payment, I sincerely wish I had read more of them, as it seems I am not the only one to have paid and not received their goods. I remain hopeful that MonkeyTools will do the right thing and either fulfil the order or refund my money.
Good service
Ordered online - item arrived promptly and as described.
No reply tools or contact
No reply, website or tools. I should have read this before I purchased. I assume that they have gone into liquidation.
Same experience unfortunately
Same experience unfortunately. The incorrect, cheaper item was sent out. No response to emails...
really good website easy to navigate…
really good website easy to navigate all the orders arrived on time friendly service always ready to help.
Gosh
Gosh. I don't know what is going on with this business.
Ordered items 8 weeks ago.Half of order arrived couple of weeks later and second half did not even show up.
Contacted them via email Whatapp and phone many times....no response.
Did get through via phone last week to be told they would look into it and get back to me by end of day.....
they did not. Have now gone through credit card company for refund after trying again to get in touch...so much work. Bank are trying to get money back. Be very careful people
Avoid
Avoid! order never arrived and they didn't responded to any of my messages, emails and WhatsApp's and their phone line does not work either. After repeated messaging they have set up a refund, whether or not I receive it remains to be seen.
Helpful and friendly
Fast delivery, helpful and friendly staff when I phoned with a query and a small mistake was quickly rectified. I would certainly buy from MonkeyTools again and have been singing their praises to all my family and friends
Wish I had read the trustpilot reviews…
Wish I had read the trustpilot reviews before ordering. Shocking company to deal with. Monkey tools? More like monkey customer service!!
Order never received
Placed an order on 29th Oct 2024 which did not arrive. I tried to contact via telephone and had no answer. Later received response via WhatsApp saying phone lines down. No response to further WhatsApp messages. Will attempt legal action. Please exercise caution if dealing with this business as it starts to look like a scam.
AVOID this company
AVOID this company. I ordered three security cameras three weeks ago and still haven’t received them. My order confirmation said delivery would be within 2 to 3 days. Two emails later with no reply I’m having to contact my credit card company to force a refund. This is the first and last time I’ll buy from them
AVOID AT ALL COSTS!!!!!!
absolutely awful company to deal with, tried to contact someone for 5 days using email, WhatsApp, online chat, instagram and Facebook, finally got a reply when I asked to cancel. order was cancelled but still didn't even get a response, it was my bank that notified me when I had a refund! AVOID AVOID AVOID!!!!! do not punish yourself buying from this poor company. ordered from a more reputable company and the same product was with me in under 12 hours (you pay for what you get).
I think this is a scam
Not sure what's going on with this company. Maybe a scam.
Definitely don't waste your time
Placed an order. Never heard anything for 7 days. Battled to get through to someone , managed one what's app message.
Got my bank involved got an update saying my order has been refunded. Will wait and see if the money comes back.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








