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Modak Makers Anmeldelser 1.160

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TrustScore 4.5 ud af 5

4,4

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I love being able to have my own "account" for money, and being able to have a way to store it since im prone to losing money, but its also really cool how my parent can give me an allowance with it,... Se mere

Bedømt til 2 ud af 5 stjerner

Horrible service ,The customer support does not speak English .They blocked my daughter's card without no tangible explanation and the overall service is absolutely poor. I paid $5k to Pay Mine , We l... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

So far I'm absolutely loving the app. I have each child a card where they can start saving and using their money wisely. Customer service is wonderful especially through chat which I had all my questi... Se mere

Bedømt til 5 ud af 5 stjerner

Originally i got the card for my oldest, and then we added my middle child and now my youngest one has one. We love that we can keep track of their spending habits and they can see how much they earn... Se mere

Virksomhedsoplysninger

Skrevet af virksomheden

Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.

Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 2 ud af 5 stjerner

I thought you guys have a couple of…


I thought you guys have a couple of things you have to fix you guys need some work.

9. april 2025
Uopfordret anmeldelse
Modak Makers-logo

Besvarelse fra Modak Makers

Hi Michael,

Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback, as it helps us improve and provide a better experience for all of our users.

We understand that there may be some areas where we're not meeting expectations, and we want to make sure that we address any specific issues you're facing. Modak is constantly working on improving its services and features to better support our community, especially as we continue to grow.

If you have any particular concerns or if there’s something specific you’d like us to take a look at, we’d love to hear more. We are committed to providing the best experience possible, and we’re happy to work with you to resolve any issues you’ve encountered.

Please feel free to reach out to us directly at hi@modakmakers.com, and our team will be more than happy to assist you. Your satisfaction is important to us, and we're here to help!

We hope to have the opportunity to provide you with a better experience moving forward.

Best regards,

-The Modak Team

Bedømt til 4 ud af 5 stjerner

In general

In general, I love this app. We use it for chores mostly- It’s definitely teaching my kids responsibility, the value of a dollar, & gives them a sense of pride when they’re able to spend their money at the store with their own card.

There are a couple of things that I think wound would make the app better:

1. When the kids submit their chore, in order to add the photo they have to take it on the regular camera app and then go back into the Modak app and select it from their photos. It would make it a lot easier if they had an option to take a photo within the app instead of having to flip back-and-forth between apps.

2. It would also be helpful if you could list more than one parent or guardian- As we have split households, it would be nice if the second parent was also able to log on while the kids were at their house. As of now, both parents would have to use the same login information and since my bank account information is on my login I do not feel comfortable sharing it with the other parent.

9. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

It’s a great app

It’s a great app. I can manage my kids spending all while teaching them how to be smart with the money. Only thing I would say should be an option at least for the parents is for the card to have an ATM option so we can withdraw cash if needed or be able to transfer the money back to the parents card so that way we don’t have to wait for a check when we or if we close the account for whatever reason.

9. april 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Waste of Time and Energy

Like so many others have said, I have had nothing but issues since I signed my boys up for an account. First there was the having to try several different payment forms to find one that they would accept to fund my kids accounts, finally of course it was one that required fees to transfer money. Then there is the fact the cards take a really long time to arrive. Between when I set up these accounts (mid-March) and the time of this review, I was able to order and receive my teens cards from another company that only issues cards to 13 and older, and get a replacement debit card for my fiancee. And even before my boys cards arrived our accounts were blocked for "suspicious activity" and I had to submit a bunch of stuff regarding the card used to fund the kids accounts. Then let's not forget that right after the accounts were blocked my app access was restricted. The only reason I am giving them a 2 star rating instead of a 1 star is because customer service has been at least a little helpful. Truth be told as soon as our accounts are unblocked, I'm taking the kids cards to an ATM or somewhere they can get cash back and I am withdrawing their money and closing the accounts.

9. april 2025
Uopfordret anmeldelse
Modak Makers-logo

Besvarelse fra Modak Makers

Hi there,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the challenges you've faced, and we completely understand your frustration. We strive to make the account setup and funding process as smooth as possible, and we regret that we missed the mark in your case.

Regarding the payment form issues, we do our best to provide flexible funding options, but we understand that some methods may incur fees, which we try to keep as minimal as possible. We’re also aware that the delivery time for cards has been a concern for some customers, and we’re actively working to improve this.

We also want to acknowledge the inconvenience you experienced with the account being blocked and the restricted app access. While we take these security measures to protect users, we understand how disruptive they can be, especially when it causes delays. We’re working hard to streamline these processes and minimize unnecessary disruptions.

We’re grateful for your recognition of our customer service team’s efforts, and we’ll continue working to resolve the issues you’ve faced as quickly as possible.

We’d love to make this right and help you and your kids get the most out of Modak, but we completely understand if you decide to move on. If there’s anything specific we can do to address your concerns or expedite the resolution, please don’t hesitate to reach out. Our team is here to help and ensure your experience is as smooth as possible.

Thank you again for your feedback, and we hope to have the chance to improve your experience.

Best regards,

-The Modak Team

Bedømt til 5 ud af 5 stjerner

I love this app

I love this app. It’s really great for the kids! The customer service is very helpful and they responded very quickly to help assist me with something.

8. april 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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