I love being able to have my own "account" for money, and being able to have a way to store it since im prone to losing money, but its also really cool how my parent can give me an allowance with it,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Horrible service ,The customer support does not speak English .They blocked my daughter's card without no tangible explanation and the overall service is absolutely poor. I paid $5k to Pay Mine , We l... Se mere
Virksomheden har svaret
So far I'm absolutely loving the app. I have each child a card where they can start saving and using their money wisely. Customer service is wonderful especially through chat which I had all my questi... Se mere
Originally i got the card for my oldest, and then we added my middle child and now my youngest one has one. We love that we can keep track of their spending habits and they can see how much they earn... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.
Kontaktoplysninger
4,4
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So far like the card for my daughter…
So far like the card for my daughter only thing is there are parts of the app that are confusing.
19. april 2025
Uopfordret anmeldelse
Helping services
They were very fast to help and they solved my problem immediately!
18. april 2025
Uopfordret anmeldelse
Lovely support team, good app for teens.
I had an issue completing a “challenge” in the app (the app creates a reward system for doing said “challenge” called “MBX” which can eventually be transferred to real spendable money) and was trouble shooting with a support member called “sprout” in the app but introduced themselves to me as “Sofia”. Although we weren't able to find a solution in the moment they were a great ally and sent me to a source with more knowledge on the situation. It’s still in the works of being resolved but i’m hopeful. The other things that have impacted my experience are; difficulty connecting my card to my phone, an issue with setting up my pin, and the app randomly logging me out. Other than that iv’e had a very good experience with Modak and recommend it to other teens and parents as a great source!
14. april 2025
Uopfordret anmeldelse
Very good Customer Service Nice People!! Have a Blessed Day!!💕
Very good Customer Service,
15. april 2025
Uopfordret anmeldelse
Card is perfect for my children’s needs
15. april 2025
Uopfordret anmeldelse
Lost cards won’t be sent again until 15 business days
It’s been 12 business days since I ordered cards for my kids and I know they’re lost in the mail since I get emails from USPS of everything I’m supposed to receive in the mail that day. I have told Modak that the cards are lost as usps told me they were supposed to be delivered last week and they never were and Modak insists I wait the full 15 business days before they’ll resend the cards. It’s very frustrating and doesn’t make sense when the cards are obviously lost in the mail.
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Modak Makers
Hi Sarah,
We’re truly sorry to hear about the ongoing issue with the delivery of your kids' cards. We completely understand how frustrating it must be to wait for something that clearly hasn't arrived, especially when you’ve already been tracking the shipment.
While we do typically wait for the full 15 business days to ensure delivery, we completely understand your situation. To make sure this is resolved as quickly as possible, someone from our team will be reaching out to you shortly with a follow-up and to discuss next steps for issuing a replacement.
We appreciate your patience as we work through this, and we’re committed to making this right for you.
Thank you again for bringing this to our attention, and please know we’re here to support you.
Best regards,
-The Modak Team
Such a great app
Such a great app! So easy to navigate and it’s been teaching my kids responsibility and money management.
1. april 2025
Uopfordret anmeldelse
It helps me keep up with my money…
It helps me keep up with my money overall 10/10
14. april 2025
Uopfordret anmeldelse
Overall satisfied
We switched from Greenlignt after my soon could not access his funds on his Greenlight card. His card would always get declined and we could not pull money from an ATM. We have not had that issue with Modak, so with that we are satisfied. The only downfall is the fees I have every time I load my balance, since I have to use ApplePay because for some reason it won’t accept my bank account or card. Also, since I have multiple kids and am often depositing money to their accounts on the same day, my account gets flagged as “suspicious” every time. I can’t really be mad at them for having high security though, especially these days. I typically just chat with an agent or email them and they resolve it quickly, which is appreciated!
31. marts 2025
Uopfordret anmeldelse
I had to reach out to customer service…
I had to reach out to customer service for a minor issue. We received my daughter’s card and it wasn’t the pattern she had requested. They were very fast to respond on the customer service chat, I had to leave the chat and order the new card after they cancelled it, I wish they could have done something on their end to expedite and verify this mistake won’t happen again. We’re still waiting for the new card, but excited to get started with it.
9. april 2025
Uopfordret anmeldelse
Super fast responses to my questions…
Super fast responses to my questions through the chat with us option!
12. april 2025
Uopfordret anmeldelse
Great App for Teaching Value and understanding cost!
This is such a great app to teach the kids practical understanding of money and costs. The function of the app and cards is really outstanding. I looked at and tried a few other like this and this is the cheapest one I found! Glad to have found this, you will be too!
12. april 2025
Uopfordret anmeldelse
This is a great company to get a debit…
This is a great company to get a debit card with. They are always so helpful and fast to fix any issues. I would really recommend this to people who are looking to get a debit card, especially parents with teens.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Modak Makers
Hi Colie,
We're truly sorry to hear that your experience with Modak didn’t meet your expectations. Being described as rude and unhelpful is deeply concerning to us, and it's not the kind of service or support we ever want our users to feel.
We’re here to create a supportive and positive experience for every family in our community — and it’s clear we missed the mark in your case. For that, we sincerely apologize.
Please know that your issue is currently being handled and is actively on course toward resolution. Our team is reviewing everything carefully to ensure you get the help you need.
We truly value your feedback and your time, and we’re grateful for the chance to do better. If there’s anything else you'd like to share or any way we can personally make things right, we’re here to listen and support you.
Thank you again for your patience, and we hope to earn back your trust.
-The Modak Team
Awesome card to get for your child
Awesome card to get for your child! The customer support is also very fast at solving the problems.
10. april 2025
Uopfordret anmeldelse
It is a great banking app and the staff…
It is a great banking app and the staff is very helpful.
10. april 2025
Uopfordret anmeldelse
I like that there is no monthly fee and…
I like that there is no monthly fee and the help section is very quick to respond and resolve any issues.
10. april 2025
Uopfordret anmeldelse
4 weeks past when card was supposed to…
4 weeks past when card was supposed to arrive and still haven’t received
10. april 2025
Uopfordret anmeldelse
Besvarelse fra Modak Makers
Hi Marc,
We’re so sorry to hear your card still hasn’t arrived — we completely understand how frustrating this delay can be.
Modak cards typically arrive within 7–10 business days, so if it's been 4 weeks, we definitely want to look deeper into this. There may have been a shipping issue or delay, and we want to make sure we get this resolved for you as soon as possible.
Please reach out to us directly at hi@modakmakers.com so we can check the status of the card and see if a replacement needs to be issued. Our team is ready to assist and make things right.
Thanks again for your patience, and we’re here to help every step of the way.
Best regards,
-The Modak Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.