I love being able to have my own "account" for money, and being able to have a way to store it since im prone to losing money, but its also really cool how my parent can give me an allowance with it,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Horrible service ,The customer support does not speak English .They blocked my daughter's card without no tangible explanation and the overall service is absolutely poor. I paid $5k to Pay Mine , We l... Se mere
Virksomheden har svaret
So far I'm absolutely loving the app. I have each child a card where they can start saving and using their money wisely. Customer service is wonderful especially through chat which I had all my questi... Se mere
Originally i got the card for my oldest, and then we added my middle child and now my youngest one has one. We love that we can keep track of their spending habits and they can see how much they earn... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.
Kontaktoplysninger
4,4
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great App
Great App! All four kids and this mom is loving the app and the straightforwardness. Its simple and uncomplicated unlike some other financial apps. The support has been great so far with questions. I would recommend giving Modak a shot!
15. november 2025
Uopfordret anmeldelse
Customer service was really easy to use…
Customer service was really easy to use they got back to me in no time I would definitely recommend to anybody with kids.So far So good!! Thank You!!!
13. november 2025
Uopfordret anmeldelse
Quick and Easy
C was notably helpful and courteous, demonstrating promptness and politeness. Despite the question I posed not being of significant importance, she nevertheless took the time to respond to it.
11. november 2025
Uopfordret anmeldelse
Fast and Easy
Great concept. I love that I can see where my child spends their money. Fast, easy allowance and chore assignments. Will be happy when they enable the feature to pause and edit the reoccurring allowance option.
7. november 2025
Uopfordret anmeldelse
They block ur account and take 11+ days to resolve it leaving ur kid unable to use their money...
Oct 23, 2025 I tried putting my daughter birthday money on her card. 780.00 worth. It would only let me deposit 200.00 at a time - Seems like a way for them to get more money out of you... the 4th time I tried adding 180.00 and depositing 600.00 well it flagged it so I tried again and this time I got a fraud alert from my bank which I said it was me so they said to try it again. I did and now Modak has blocked my kids account for suspicious activity because I tried to deposit to much money into her account. That was the 23rd and as of today I am still fighting for them to unblock my kids account so she can use her birthday money but they keep saying its in review... Why the hell does it take 11+ days to review when I sent them all my info and a photo of my ID... The are refusing to close the account so I can go elsewhere. I feel like this is a scam card and they are just trying to hold her money and Im pissed... I've never heard of such a thing as being flagged and blocked for trying to put to much money into an account...
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Modak Makers
We’re really sorry for the trouble this may have caused 🙏🏻. Our systems are built to protect users from potential fraud or unauthorized activity, but we completely understand how this might’ve been frustrating for you and your family — that was never our intention 🩵.
Your Modak account is now active and running smoothly 🎉. If you’d still prefer to close it, no worries at all — we’ll gladly help transfer any remaining balance. That said, we’d truly love to keep supporting your family and continue providing a safe, positive financial experience for your child 🌟
It’s an amazing company and card but I…
It’s an amazing company and card but I was trying to get a new card and it was kinda slow response but my helper was nice so it’s okay
2. november 2025
Uopfordret anmeldelse
So far so good
So far so good
It’s been really nice to give the kids their own cards to start learning! Customer service is great just wish they got the savings account part up and running
24. oktober 2025
Uopfordret anmeldelse
Customer service is beyond great
Customer service is beyond great. And result are instant
24. oktober 2025
Uopfordret anmeldelse
Great access and customer service.
Great access and customer service.
24. oktober 2025
Uopfordret anmeldelse
Very nice associate
Changing the address is a pain to do in my circumstance but getting new cards is relatively painless. It can be done through chat and Natalie was pleasure to chat with. Great card for kids though.
23. oktober 2025
Uopfordret anmeldelse
Needed to get my daughter’s card…
Needed to get my daughter’s card replaced as she lost hers. Was worried it would be a pain to replace but very easy. Just had to confirm identification through a few qs and it was done. Super informative chat and very helpful!
16. oktober 2025
Uopfordret anmeldelse
Satisfied Parent
I received my child’s new card so I went to activate and add funds to it. After that, I couldn’t send the funds to my daughter so I reached out to customer service via text and they responded quickly with greetings and a solution! I’m very pleased, thank you!
15. oktober 2025
Uopfordret anmeldelse
A must have for your family!
It May take a while (longer than the 10.days to receive your card) so dont be alarmed. Overall it is a great company. Customer service is excellent, they respond with promptness to all requests. I love that my children are able to have freedom with their debit cards to purchase things on shein, temu, and roblox ( they could not do this with their other debit card.)
13. oktober 2025
Uopfordret anmeldelse
Physical Cards Never Sent
I signed up both of my kids for a modak card in 2024. Back then they received physical cards right away and the experience was great. Then this year when Modak migrated to a different partner bank, we had to get new cards issued.
This is where the problems began. The first time I order replacement cards with the new bank, I waited over 6 weeks and they never arrived. I asked for new replacement cards, waited about another 4 weeks but they never arrived. The third time I ordered replacement cards, I was told the other cards didn’t arrive because there were some issues with delivering to addresses with apartment numbers. The customer service person I spoke with said they would make sure to include the apartment number. I waited about 4 weeks and the cards never came.
I contacted support AGAIN asking for replacement cards, now for the 4th time. I was told that they would be shipped and be to me within 10 business days. 10 business days passed so i contacted support again. They said to wait 5 more days. I waited 5 more days and the cards still haven’t arrived.
I contacted support AGAIN today asking for a 5th time for replacement cards for my kids. I asked that they be shipped with a tracking number and to provide the tracking number to me so I could follow the shipment details. I was told that wasn’t possible but that they could expedite shipping. I asked them to verify the shipping address. They sent me the address on file and it was correct, including apartment number. This will be STRIKE 5 (I shouldn’t have even given them a 4th or 5th chance) if the cards do not arrive. My kids have not been able to use the funds in their account with a physical card since the bank change earlier this year.
I am at a complete loss for why in any possible universe it would be so difficult for a company to send something as simple as this to the correct address. If the cards do not arrive this time I will be closing my kids accounts and suggesting that no one ever use Modak for any form of banking ever again.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Modak Makers
Hi JP,
We’re so sorry for the repeated frustration with receiving your kids’ cards — that’s not the experience we want for any Modak family. We identified the issue causing the delays and did expedited replacement cards with your correct address on file. They should arrive this week.
We’ll continue to monitor closely to make sure they reach you, and we’ll follow up directly with tracking details as soon as they are available. Thank you for your patience — and for giving us the chance to make this right for your family.
— The Modak Team
Amazing service couldn’t ask for a…
Amazing service couldn’t ask for a better card to use to teach my son the importance of finances
19. september 2025
Uopfordret anmeldelse
You cannot upload it to Google wallet
You cannot upload it to Google wallet. After 3 days customer service responded " yes we have technical issue with that". now weeks
30. august 2025
Uopfordret anmeldelse
Besvarelse fra Modak Makers
Hi, we’re really sorry for the frustration you’ve experienced with adding your card to Google Wallet. You’re right — this has taken longer to resolve than we expected. The issue is tied to loading new card designs into digital wallets, and our team is actively working with our partners on a fix, which we expect to be live within the week.
We know this has been inconvenient, and we’d like to make it right. As a small token of appreciation, we’d like to deposit a credit into your child’s Modak account. To do this securely, please email us at hi@modakmakers.com from the same email address you used to sign up with Modak, and we’ll process it right away.
In the meantime, your Modak card still works for purchases as usual, and we’ll keep you updated as soon as the Wallet fix is ready. Thank you so much for your patience and for being part of the Modak community.
– The Modak Team
Not good card for kids just go to green…
Not good card for kids just go to green light more legit
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Modak Makers
Hi there, we’re really sorry to hear that your experience with Modak hasn’t been what you expected.
That’s definitely not what we want for our users. Our goal is to make managing money simple, safe, and rewarding for kids and their families.
We’d love the chance to make this right and support you directly. Could you please reach out to us at hi@modakmakers.com? Our team will be happy to look into your case and help get things back on track.
We’re also very open to hearing feedback—if you’d be open to chatting with us in a quick interview, we’d love to learn more about your experience and how we can improve.
Thank you for giving us the opportunity to grow—we hope to show you the best of what Modak has to offer.
Modak Team
No problem with app so far
15. august 2025
Uopfordret anmeldelse
Best app to get to help earn and save…
Best app to get to help earn and save money
13. august 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.