Every pair of shoe's,sandles,smart trainers and now boots that I have bought from yourselves fit perfect ,and are very very comfortable, all are soft leather with the exception of my boots which are... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This review applies to the customer service team at Moda in Pelle. When I had a problem with a pair of boots they were quick and accurate in responding to my emails and made me feel that my concerns h... Se mere
Virksomheden har svaret
Everything was excellent except using Evri to deliver - they often change delivery dates/times so can be hit or miss, and occasionally parcels go missing. There's a Moda in Pelle shop five minutes wa... Se mere
Virksomheden har svaret
Ordered online, one boot had bald parches on it, M & P claimed that was intentional design! I had to pay to send them back. They offer a store credit when you try to send back but why would I risk ano... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Kontaktoplysninger
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, Storbritannien
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
3,8
God
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Excellent service, fast delivery & very good quality boots that fit well & are very comfortable. Go by the European sizes though not the UK sizes.
3. november 2026
Great quality
Great quality, efficient customer service and speedy delivery combine to make this a great experience which I highly recommend
3. november 2026
FAB BOOTS
Ordering was easy, delivery on time, but afraid the boots didn't look great on me. Lovely boots, but my calves are too skinny !! Such a shame 😞
6. november 2026
Had to return as not good fit
I've bought several pairs of shoes and boots as great styles and great quality but recently had to return boots as not good fit. Unfortunately nearest outlet/shop temporarily closed so had to return by post.Return cost £13.60. Will not purchase on line again.
6. november 2026
Excellent footwear....love buying from Moda in Pelle
love buying from Moda in Pelle, products are even better in the flesh, fabulous boots at good prices especially on sale, top quality and so stylish.
6. november 2026
Appalling customer service when…
Appalling customer service when returning items. Have been waiting since 27th October(now 13th November) for refund for boots that we returned the following day if me receiving them. I have proof of return from tracking that cost me £16!!!
13. november 2026
Uopfordret anmeldelse
Shoes arrived faulty
Shoes arrived faulty. Tried to contact their Customer Services via email, twice, both times got a bounce back that their system is down for maintenance - the emails were about 8 hours apart. Logged a return request on their website several days ago and haven’t heard back.
5. november 2026
Easy over the phone and quick delivery
3. november 2026
Well presented.
Delivered in a timely manner.
Box in tact and shoes nicely wrapped in the box which is great as they are a gift.
Shoes all ok not marked.
Scarf and hat all ok no pulls or damage.it was just stuffed in the shoe box but was ok.
5. november 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Lovely Footwear.
Every pair of shoe's,sandles,smart trainers and now boots that I have bought from yourselves fit perfect ,and are very very comfortable, all are soft leather with the exception of my boots which are faux suede and I get complimented on every pair .
The delivery service was also very good and I didn't have to wait long after ordering.
5. november 2026
Besvarelse fra Moda in Pelle
We are glad you enjoyed your experience with our footwear and delivery service. It is wonderful to hear that the shoes, sandals, trainers, and boots have provided a comfortable and accurate fit, and that the soft leather and faux suede materials have met your expectations. We appreciate your feedback regarding the compliments you received and the promptness of our shipping. Thank you for sharing your positive thoughts with us, as we always aim to provide reliable products and efficient service.
Besvarelse fra Moda in Pelle
We are so pleased to hear that you find your new boots both comfortable and elegant. Thank you so much for sharing your wonderful feedback with us!
Fabulous boots,delservice spot on
5. november 2026
Besvarelse fra Moda in Pelle
We are delighted to hear that you are pleased with your fabulous new boots and experienced prompt delivery service. Thank you so much for taking the time to share your positive feedback with us.
Besvarelse fra Moda in Pelle
We are glad you enjoyed your experience with our fast shipping and love your new footwear. Thank you for your feedback.
Very disappointing customer service
Very disappointing customer service
I returned a faulty item to Moda in Pelle, which Evri confirmed was delivered on 29 October. Since then, I've heard absolutely nothing from them. No confirmation of receipt, no update and no refund.
It's extremely frustrating having to chase a company for a refund when the item was faulty in the first place.
Having now read other Trustpilot reviews reporting delays of up to 30 days for refunds, I'm concerned I'm going to experience the same.
I expected much better. Very poor customer service.
29. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
I’m sorry to hear about your experience, especially when the item arrived faulty and you’ve then had to chase us for an update. It isn’t the level of service we aim to provide. Please email us at customerservices@modainpelle.com with your order details and we’ll look into your return and refund straight away.
Superb styling and quality.
Superb styling and quality.
Looking forward to wearing them all.
Thank you.
5. november 2026
Besvarelse fra Moda in Pelle
We are so pleased to hear that you are delighted with the design and high quality of your new items. It is wonderful to know that you are looking forward to wearing them. Thank you so much for sharing your lovely feedback with us!
3 weeks and still no refund
I ordered a pair of boots online, which I returned (via tracked post) because they were a slightly strange fit. It’s been 3 weeks since they were received back at their warehouse, and still no refund. I’ve contacted customer service who told me that the item has been received but to wait for the full 10 working days. This has now passed, so I’ve just chased again. The boots were £120, to say I’m unimpressed is an understatement. I definitely won’t be buying from this brand again, and will warn friends and family not to either.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Moda in Pelle
Hi, I’m sorry you’ve been waiting so long for your refund on the boots.
Please email us at customerservices@modainpelle.com with your order number and we’ll chase this up and get your £120 refund sorted as quickly as we can.
Trying to find out how to return a…
Trying to find out how to return a parcel is a marathon and even though I’ve worked it out now don’t know if I can use evri or if it has to be Royal Mail which is very expensive the ships I bought size 6 are to small because they are made small not my fault also he boots and they are so heavy I cannot walk in them won’t order again will get Moda from QVC as they always fit me and if not the return is easy
4. november 2026
Besvarelse fra Moda in Pelle
Thank you for taking the time to share your feedback. We really do appreciate it, and it has been passed on to our team.
Besvarelse fra Moda in Pelle
I’m sorry your order hasn’t reached you yet. I’ve checked and it was dispatched on 11/11, so it’s now on its way to you. Delivery can take a few days, so please keep an eye out for it over the coming days.
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